Unhelpful and rude. Referred by Costco and very disappointed. We wanted near to black-out window…read moretreatments and were told they "don't exist." It's been a while so I forgot exactly what it was but something needed to be replaced nearly immediately and the guy (Jason?) came back out grudgingly to fix it. Since then, the large shade over our family room window broke to the point that it doesn't lower completely. We didn't bother calling them. It wasn't cheap, either. Won't go with them again or with who Costco works with. (Steve's Blind's was so much easier and better but these had to be custom sizes, unfortunately).

Recieved a call back .Talked with Michelle. They want to charge us a minimum $125 to look at our…read moreproblem we are having with their product that has a Lifetime Warranty. Why would we be charged for the screws falling and not being able to fasten securely to their product? The screws that they used to fasten the silver railings to the company's top base are falling to the ground which makes the railing lag from the top base.

Review Update: Ten Years Later…read more Upon hearing that the business is due for relocation, I paced myself into the showroom with one last glimmer of hope to recover the aforementioned blueprints. The staff took my request seriously and Ms. Ann Choi phoned me days later that they have indeed recovered the documented paper. Furthermore, MPD has issued an apology for the initial delivery and offered repairs without additional cost. A veteran craftsman by the name of Angel came into the house and patchworked the floor, wall frame and door dents with efficiency and precision. I was intriguingly surprised to find out the furniture that I originally purchased has appreciated over $100,000 in MSRP value in time. Nevertheless, I believe MPD has acted in a sincere and honest fashion. Please allow me to express my gratitude; I would strongly recommend Marc Pridmore Designs to any future prospect for furnishing opportunities.

We were referred to Marc Pridmore by a neighboring furniture store, and from the moment my husband…read moreand I walked in, we felt an unexpected sense of comfort and hope. Ann greeted us so warmly, and as we explored the showroom, the beauty of everything truly took our breath away. Ann has been nothing short of incredible. She stayed in touch, offered thoughtful suggestions, and made us feel genuinely cared for during a very difficult time. After the flood, when we lost everything, starting over felt overwhelming - but with her help, piece by piece, our home is coming back to life. She helped us rebuild a sense of home. I am deeply grateful for the kindness, patience, and support we received here. It has meant more than words can express. Ann has already helped us furnish three rooms, and we're currently working on a fourth. She constantly sends us new furniture ideas and suggestions, which we greatly appreciate. Furnishing an entire home can be overwhelming, but Ann - along with the entire staff at Marc Pridmore - has made the process so much easier. I am truly thankful for all they've done.

I cannot say enough wonderful things about Grayson Luxury. My family and I have purchased furniture…read morehere before, and every experience has been exceptional, but this time they truly went above and beyond. A very important UPS package from Cartier was accidentally delivered to their address. I was extremely worried when I realized what had happened, but Ali and Reza immediately stepped in to help. They took the time to look into the situation, helped locate the package, and made sure everything was handled with care and professionalism. Their kindness, patience, and willingness to help meant so much to me. This level of customer service is incredibly rare these days. Ali and Reza treated me like family and genuinely cared about helping solve the problem. Their dedication and integrity turned what could have been a very stressful situation into a positive experience. Beyond their outstanding customer service, Grayson Luxury is also one of the most beautiful furniture showrooms in Los Angeles. They offer stunning, high-quality furniture and décor, and the entire team is always welcoming, knowledgeable, and attentive. Thank you, Ali and Reza, for your exceptional help and for representing Grayson Luxury with such professionalism and heart. This is exactly why I continue to support and recommend this business. If you're looking for luxury furniture and truly first-class service, Grayson Luxury is the place to go! Highly recommended!

I chose Grayson Luxury because I wanted to support a local luxury furniture retailer and expected a…read morehigher level of service than I might receive from a large online retailer. I purchased a Caracole sofa for approximately $5,000. Because the piece was not available for me to see in person before purchasing, I ultimately found that it was not the right fit for my home once it was delivered. The sofa remains in excellent, like-new condition. When I contacted Grayson Luxury about a return, I understood that I was approximately 1-2 weeks beyond their 30-day return policy. However, given the circumstances, I hoped there might be some flexibility. I was not asking for a refund. I offered to accept store credit and explained that I would gladly use that credit to purchase another piece from Grayson. Despite these efforts, my request was denied after review by the management team. I fully understand that businesses have policies. What disappointed me was the unwillingness to consider a reasonable accommodation for a customer who wanted to continue doing business with the store. Had Grayson offered store credit, I would have happily remained a customer and purchased another piece from their showroom. Ironically, I have received more flexibility and customer-focused service from online luxury furniture retailers than I experienced in this situation with a local showroom. I remain hopeful that Grayson Luxury will reconsider and work toward a solution that reflects the level of service and long-term customer relationships that many people expect from a luxury retailer. If a reasonable resolution can be reached, I would be happy to update this review accordingly.

Consider this a public service announcement. Never never never do business with this company. To…read morebuy a set of cabinets, we made seven trips down to deal with them. Each trip cost us more money and it still wasn't right. There were missing parts, mismatched parts denials that they had done anything wrong, unfulfilled promises. And the list goes on. You have been warned.

Very good customer service and very good prices I would definitely recommend Djj Cabinets and and…read morehis crew are the Best

I'm looking to make my place look more grown-up, so I'm moving from put-it-together furniture to…read moremore polished and mature furniture. I Googled, and Design Theory popped up as an option. I looked at their website to see if the drive would be worth it. I live in Laguna Beach, and we know about driving in SoCal! I saw the Ruth Sofa in Black, and I am in love!!! I work from home and want a comfortable place to sit. When I called for more information, the staff was friendly and understood that I was working on a budget. Furniture shopping can be a pain, it helps to have friendly folks to work with!!!

5 Stars!! It's been awhile but I still look at my beautiful bedroom furniture and I think of how…read morehelpful and lovely T. Cordelle was when I reached out for help finding the perfect bedroom set. Now it has been through two moves and I still LOVE it! I now have a bigger room and I am so glad I listened to her advice on getting two nightstands. Design Theory is top notch! Very impressive and exceptionally professional. I highly recommend Design Theory!

Cool Staff! Very nice showroom filled with great furniture and decorative items…read more Highly recommend.

This is not your average design center. They have a small office in front, and a large warehouse…read morefilled with amazing, contemporary and colorful pieces. What starts your experience off is someone greeting you at the door and taking the time to learn what you are looking for and what is important in your next furniture decision. After walking the floor through their products on display, and can't seem to locate that ideal piece, don't worry. The lady was more than nice enough to spend time at a table reviewing a sample book full of great ideas and offered to order whatever we needed. I would have taken some pictures, but they are pretty strict about no photography. The prices are not on the inexepensive side by any means. I will however, justify that statement, by saying the quality of their goods supports the price. We located a few pieces, put them on our wishlist, and anxiously await the completion of our house to comeback and get them!

I can't recommend this company enough! The customer service is always outstanding from start to…read morefinish. Their sales team always goes above and beyond whenever I need assistance. Herlinda is incredibly knowledgeable, responsive, and always available to answer my questions and help with anything I need. Her dedication and professionalism make every experience easy and stress-free. I also want to recognize one of the warehouse team members, who is always so friendly, helpful, and welcoming. Steve consistently goes out of his way to make sure everything is taken care of, and his positive attitude never goes unnoticed. From the quality of their cabinets to their outstanding customer service, this company truly stands out. It's a pleasure doing business with a team that genuinely cares about its customers. I highly recommend them to anyone looking for quality cabinets and exceptional service.

Really happy with my experience with Cabinet R Us! Everyone was super helpful and easy to work with…read morefrom the beginning. They were patient with all my questions and made the whole process much easier than I expected. The cabinets came out beautiful and the quality is great. Everything looks even better than I imagined, and I'm really happy with how everything turned out. The team was friendly, professional, and made sure everything was done right. They also have amazing prices that you can't beat anywhere else. I would definitely recommend Cabinet R Us if you're looking for new cabinets !

I would give a higher rating if it were not for the multiple examples of poor and unprofessional…read moreinstallation which is unacceptable at best. And I'm reminded of that fact every time I use my kitchen! Worse, once the work was completed it was too late to attempt any resolve without scrapping much of the countertop and cabinets. The first issue was when the sink cutout in the granite slab was made too large, eliminating the possibility for a 1/4-inch lip around the sink. There's exactly zero chance of replacing granite when the cutout is made too large. The manufacturer's template provided, and my instructions, were to cut it smaller to provide for the lip. The sink cutout was even an extra charge that I had to pay even though it was incorrect. The cabinet installation largely "appeared" to go without issue. That is until the knobs and pulls were installed, something fir which I paid an additional charge. Believing the installers would do a good job I was surprised to see that numerous locations had the backside chipped out from where the drill blew through the door or drawer. Using a backing block would have prevented this and one would expect professional installers to know that. By now I was beginning to see that I was dealing with anything but that. With the flooring in, the cabinets set and countertop in place the appliances were delivered to be installed. At first everything appeared to be going smoothly. The plumber installed the dishwasher, faucet, soap dispenser and disposal. Cutouts in the subtop were as needed (unlike an adjacent powered room also installed by the same crew). With that side of the kitchen completed, the next steps were to install the microwave and slide-in range. Only at that point was it discovered that the installers had installed the entire line of cabinets at an incorrect height. They were not installed to the standard 36-in finished height for kitchen cabinets, and instead were all lower than the cabinet line on the opposite wall. Imagine if they had done the same on all the cabinets where the dishwasher would not have fit below the countertop. The incorrect installation meant that, not only do the two countertop heights not match, the slide-in range now sits higher that the counter. With all the work complete it would be virtually impossible to correct the issue without significant damage and expense. Disappointment does not begin to describe my feelings. While the overall quality of the cabinets is acceptable, their installers are hacks showing inattention to detail and poor workmanship unacceptable from a professional. At Cabinet Wholesaler's suggestion I chose and paid for their installers to complete the work. I believed them to be the best choice given their familiarity with the cabinets and repeated jobs together. Instead I received a kitchen with numerous flaws. After spending tens of thousands of dollars on this project I am reminded of their shoddy work each time I walk into the kitchen. In the end it's the summation of all work performed that makes it breaks a job and this speaks for itself. Epic fail does not describe what I received and I would not recommend this company.

I highly recommend Cabinet Wholesaler! I love my new kitchen. They made every step of the process,…read moreso easy. Chad and Tim were great. They are really really good at communication and always kept us in the loop. We used their demo/installation people, they too were great. Showed up exactly on time, worked hard and cleaned up really good after. Same with the countertop people...worked hard and did a great job.