Thank you, Auto Smart, and especially Ed and Ana, for helping me and my family into our pre-owned…read moreSUV. We truly appreciate all the help and support throughout the process. I was told no at other places, but Ed made it happen! I 100% recommend my family and friends to come here if they're looking for a vehicle and great customer service. Thank you again!

I purchased a vehicle with this dealership over 6 years ago. I still remember them as the worst…read moreexperience I've ever had. Ana called me the next day to tell me I needed to put a bigger down payment AFTER the contract was already signed and agreed upon with my initial deposit. She threatened over the phone that the vehicle would be repossessed if I didn't, and I showed up in person with witnesses and suddenly ana had changed her opinion and claimed she never said such a thing. Suffered the worst customer service with her and the rest of their staff for a few years after that. DO NOT DO BUSINESS WITH THESE PEOPLE. THEY'RE SCAMMERS. UPDATE/EDIT: My experience happening over years ago does not make it any less valid. Actually, the fact that I remember it so clearly years later speaks to the lasting impression it left. Ana's response states that lenders may require additional funds after financing is reviewed. If that was the case, it should have been communicated to me clearly and professionally. My issue was never simply being asked for a larger down payment; it was being told over the phone that the vehicle would be repossessed if I did not provide it. Explaining a lender requirement is one thing. Using the threat of repossession as a scare tactic to intimidate a customer into complying is another. I knew a vehicle could not simply be repossessed in the manner being threatened, which is why I addressed the situation in person with witnesses. Once I did, the statement made to me over the phone was denied. I stand by my experience and am sharing it so that prospective customers can make their own informed decision about doing business here.

I want to give a shout out and a thank you to Robert Castillo in sales. I was recommended to him by…read moremy co-workers that have bought cars from him. I had reached out to Robert during the week and told him I would stop by on a Sunday. Before heading over to Longo, I decided to stop by a local dealer as i figured it was a closer drive.... As I was sitting trying to negotiate a deal, Robert messaged me asking if I was going to be stopping by at Longo. Thank god he reached out, after explaining my current deal and expressing my frustration with my local dealer he told me to come to Longo and that he and his manager would help me out. He kept his word and helped me get a better deal than my local dealer was offering me. I am so glad I reached out to Robert and got his help. This is actually my second time buying from longo. The first time was for a 4runner with a different salesman that I dont remember his name. This second time was even better with Robert.

Our salesman, Jason Kim, was amazing and went above and beyond to help us. We had been looking for…read moreToyota Sequoias in our area and we went to a previous dealership and was really disappointed. We came here to Longo Toyota and the experience was literally night and day! The receptionist who greeted us was amazing and so friendly. She gave us a coloring book for our autistic daughter and let us know that had a kids center where we could take her as well. Jason was so kind and patient! Took us on a test drive and made sure we got the best deal on the car we loved. He worked so hard to get us the absolute best deal! Thousands off of the dealership we walked out of previously! He was so patient for all my questions and he was very knowledgeable about the sequoias and the different features all the models came with! He made sure we were comfortable the whole time and worked behind the scenes to make sure everything was perfect for us when we came back to actually purchase our car! His colleague Iris H. was amazing also! She helped us on the day of pick up and was so kind to us!! She was patient as we cleaned out my old car and made sure we were taken care of the whole time we were here! She was also so kind and sweet to our daughter. She even spent time with me setting up my new car when we got it. She made the whole process so beyond easy. So thankful for her! The financing manager who helped us, Hovic, was also so nice to work with! He was clear and concise with everything and didn't try to upsell us on things! He let us make the decision. We ended up getting all the warranties because they made sense but he stayed kind and professional the whole way through! He worked with Jason in the days before to make sure that when we came in for pick up everything was perfect and so easy! Everyone we interacted with was so amazing! Thank you all for your help! I love my new Sequoia and will only be coming here to Jason to purchase any other cars! I've already told all of my family. Thank you all!

I had an amazing experience buying my Honda with Alyssa! From the very beginning, she made me feel…read morecomfortable and helped make the entire process easy and exciting. She was able to get me exactly what I was looking for, and thanks to her hard work, I was able to drive away with my new car that same day. She was just as excited as I was throughout the process and even brought out a big bow for my car so I could take pictures with it and remember the moment. Amer in Finance was great to work with as well. He made the financing process smooth, explained everything clearly, and was very helpful. Overall, everyone was so friendly and helpful. Big props to Alyssa for making this such a wonderful experience. I highly recommend asking for her if you're looking for a new car, you'll be in great hands!

Came here last weekend due to there large inventory and prices I was set up with an appointment…read morewhere Louie was able to assist! Smooth simple process when I went to pick the Honda Accord I liked we went over everything and came to an easy agreement! I traveled from over an hour away to come to this dealership and it did not disappoint because even then they were able to help me out even more since I drove out and chose them! Jake from finance then helped me and 5+ stars to them didn't try to upsell me but explained everything very simple and also easy going! The whole process was better than previous car purchases now I know where to tell family members or friends to go since they took care of me!

Recently sold my vehicle here and received a fair offer, amazing service, and made the sale as…read moreseamless as possible even offering as much help as possible to make sure I was comfortable with the sale. They are not like other retailers that give bad offers and ask you to deal with it. They are very reasonable and are willing to negotiate for the right car. Shout out to Tyrel and the whole vehicle acquisition team. When I arrived to the facility for the sale, everyone at the facility greeted me and treated me like a customer. They made me feel at home even if I wasn't buying a vehicle. Shout out to Mike. I don't write reviews often but I had to for this dealership by the way I was treated and respected. If I am ever in the mood for a Honda, I am coming straight here and they definitely made a future customer.

I wanted to update my review because I appreciate how the manager and my advisor handled my…read moreconcerns. Once I brought everything to their attention, they were responsive, stayed on top of the situation, and made sure the issues with my car were taken care of, including replacing the fuel door actuator. I was definitely frustrated with the situation , but I appreciate that they listened, communicated with me, and worked to get everything resolved . In the end, they took care of the issues and made sure I was satisfied with the outcome. Thank you to the manager and my advisor for following through and helping turn a frustrating experience into a better one

I was waiting to post my review until I drove my car a for a little over a month, to make sure…read moreeverything was a-ok. Happy to say, all is good. I am a happy customer. I knew what I was looking for, I did my homework. The car I found at Preferred was clean, runs great, and I was able to buy with no hassle at all at a very fair price. I don't like taking chances on Craigslist or Auto Trader, but I had a strict budget, so a smaller dealer was the way to go for me. I knew I'd probably pay a little more, but I was OK with that. I bought a commuter vehicle, nothing fancy, that could run reliably for me and someday, for my new driver kiddoes. I must say, I almost bought a car from Phat's Auto up the street. I recommend them as well. Turns out San Bernadino Rd. in Covina is a fine place to buy a used car. Very nice, honest dealer both. That is all.

Honestly, have to change my opinion on these guys. Got two cars from these guys and one of them has…read morea bunch of oil leaking all around the engine. I should've had a mechanic check this one before I purchased. Can't even get a proper engine inspection from these guys before selling what a joke.

I always take my car for the service to bmw of Monrovia. Great service, very professional team…read more Giovani always helpful and friendly.

I couldn't be happier with the service I received from Yury and the entire team at BMW of Monrovia…read more I recently purchased a 2026 i4 eDrive40, and the sales experience was outstanding from start to finish. I highly recommend this dealership to anyone considering a BMW--they truly make the process smooth and enjoyable.

Positive is that Ivan took very good care of us and provided exceptional customer service as we…read morewere purchasing our car. He made the time go by fast with good conversation and laughs. Ask for him and he will definitely take care of you. The issue I had was during the appraisal because I was presented with a value which was $2,000 less than the online value. This was primarily due to a very small dent in the inside door jam because of the seat belt buckle got caught when I closed the door. The appraiser noted that it was structural damage?!!? Ivan even admitted that the car was pristine otherwise and even suggested that selling it to a private seller might be better. No budging on the value of the appraisal or the price. I could've walked away but the very low mileage of the car we were buying was too good to pass up.

Sal at CarMax Duarte made the entire car-buying experience exceptional. He was professional,…read morefriendly, attentive, and incredibly efficient from start to finish. When we returned the next evening to pick up our car, he was there exactly when he said he would be, had everything ready to go, and made the entire process smooth and stress-free. There was absolutely no pressure, no haggling, and no surprises--just outstanding customer service and a fantastic overall experience. I would highly recommend asking for Sal if you're shopping at CarMax Duarte.