Amazing experience with Phat Auto, normally I avoid dealers because trust issues lol. I appreciate…read morehow everything is very transparent and Jue auto did an inspection prior to purchase. I'm so in love with this baby!! It's a dream car from 2002. I highly recommend and what an incredible experience

Took good care of me when I bought a high mileage Lexus from him. Truck was nice. Told me it had…read morebrand new valve cover gaskets and he did them personally. After 15+ years experience at Longo you'd think that would mean something. It doesn't. I haven't even put 20,000 miles on the thing and I'm doing valve cover gaskets. It's was weeping oil a couple months after I bought it but by the two year anniversary, I've got oil leaking everywhere. Had to go to Crown Toyota and spend $300 on parts and fix it myself. This place isn't going to give you any advice or answers once you drive off the lot. So...you know what they say: Buyer beware.

Thank you, Auto Smart, and especially Ed and Ana, for helping me and my family into our pre-owned…read moreSUV. We truly appreciate all the help and support throughout the process. I was told no at other places, but Ed made it happen! I 100% recommend my family and friends to come here if they're looking for a vehicle and great customer service. Thank you again!

Enrique the sales guy hooked me up. Great people they made me feel welcome and part of the family…read more Thank you Enrique and the team for making this happen

It's the best experience I have ever had buying a new vehicle. It was a quick process, very…read morefriendly reps. I knew what I wanted, and was in contact with Harley Wells (probably one of the best sales associate at Longo) who started the paperwork right away. She had me out of the dealership in less than an hour.

I'm so happy to have come across Longo Toyota. This was my first time buying a new car. I was…read morelooking for a specific color and Longo Toyota had 2 in stock. I live about 5 hours away but the experience was well worth it. Harley Wells helped me with everything and was very knowledgeable about the vehicle. I really appreciate her hard work cause she got me the car I wanted with the best price. I love my new 2026 4Runner TRD off road premium. Such and amazing and beautiful suv. Could not ask for more. Once again thank you Harley and Longo Toyota.

Coming from a Local Auto Shop Owner. I had a great experience at Norm Reeves Honda Superstore. I…read morebrought in my personal vehicle, a 2010 Honda Accord because a safety recall was showing up and was preventing me from completing a brake and lamp inspection, even though the recall did not actually apply to my vehicle. Genaro provided fantastic customer service from start to finish. He was professional, knowledgeable, and took the time to help resolve the issue quickly while I waited. Unlike another Honda dealership that wanted me to leave the vehicle for several days, Genaro was able to get me in and out the same day and made the entire process simple and stress-free. It's refreshing to work with someone who values a customer's time and is willing to go the extra mile. I truly appreciate the prompt service, clear communication, and reasonable approach. If you're looking for excellent customer service at a Honda dealership, I highly recommend asking for Genaro. Thank you again for making what could have been a frustrating situation quick and easy!

I recently purchased a car for my wife and had a great experience working with both Richard in…read moresales and Miguel in finance. Both were extremely patient, professional, and they really took the time to understand my goals. I can be a bit difficult at times, but they understood the assignment and handled everything with patience and made the process smooth and stress-free. Their knowledge and customer service truly stood out, and it's exactly why I'm giving them both particularly a five-star rating. They've already proven to be instrumental to Norm Reeves Honda in West Covina, and I plan on purchasing another car for myself from them soon. The dealership was clean and well organized,.My vehicle was delivered on time. Washed, waxed and most importantly, my wife loved it. We are very happy with the purchase and overall experience. My wife and I highly recommend working with Richard and Miguel.

Billy helped us out big time! We were out of state visiting Arcadia for the track meet invitational…read moreand our car died driving home. We had our car towed and Billy called us first thing in the morning! Our car was fixed same-day and we safely made it home! Wish we could swap our local dealership with Monrovia's!

Fantastic service as always…read more Billy Tam from Sierra Honda of Monrovia exemplify excellence service and professionalism. Come see him you won't regret it!

Honestly, have to change my opinion on these guys. Got two cars from these guys and one of them has…read morea bunch of oil leaking all around the engine. I should've had a mechanic check this one before I purchased. Can't even get a proper engine inspection from these guys before selling what a joke.

I like this place because they don't swarm you and use high pressure tactics. The process is very…read morestraight forward with no hidden dealer fees.

I had a great experience at BMW of Monrovia. My sales advisor, Stany, did an excellent job from…read morestart to finish--professional, knowledgeable, and easy to work with. He made the whole process smooth and stress-free. I just took delivery of my 2026 BMW i5 and couldn't be happier. Highly recommend asking for Stany if you're in the market!

I couldn't be happier with the service I received from Yury and the entire team at BMW of Monrovia…read more I recently purchased a 2026 i4 eDrive40, and the sales experience was outstanding from start to finish. I highly recommend this dealership to anyone considering a BMW--they truly make the process smooth and enjoyable.

Positive is that Ivan took very good care of us and provided exceptional customer service as we…read morewere purchasing our car. He made the time go by fast with good conversation and laughs. Ask for him and he will definitely take care of you. The issue I had was during the appraisal because I was presented with a value which was $2,000 less than the online value. This was primarily due to a very small dent in the inside door jam because of the seat belt buckle got caught when I closed the door. The appraiser noted that it was structural damage?!!? Ivan even admitted that the car was pristine otherwise and even suggested that selling it to a private seller might be better. No budging on the value of the appraisal or the price. I could've walked away but the very low mileage of the car we were buying was too good to pass up.

I went in, afraid of what I was going to experience walking into a dealership. I even took a friend…read morejust in case someone tried to pressure me into something that wasn't just right... Ivan, you made my experience hopeful and smooth. You reassured me you weren't here for the money but to help me get what made me feel me! Once I took the car home, he still checked in on me to make sure everything was going smoothly. Unfortunately, I did have to return the vehicle within the 10 day mark BUT within 5 hours, Ivan was able to find the same exact car, same price, same mileage and had it delivered to Duarte. He literally rolled the red carpet out for me and I couldn't be more happier. Thank you Duarte team, thank you Ivan.

I had an excellent experience purchasing my truck thanks to Joseph Baeza and the entire team at…read moreEnvision Toyota of West Covina. Joseph was extremely professional, knowledgeable, and helpful throughout the whole process. He made everything smooth and stress-free and got me in and out quickly with my dream truck. The dealership itself was very clean, organized, and welcoming, and all of the staff were friendly and helpful from start to finish. I truly appreciate the great customer service and the effort Joseph put into making sure everything went perfectly. I highly recommend asking for Joseph Baeza if you're looking for a new or used vehicle. This definitely won't be my last time buying from this dealership. Thanks again for the outstanding experience!

ONE OF THE WORST PLACES TO PURCHASE VEHICLE! If you can…read moresave yourself clarity & peace of mind please DO NOT COME HERE! I purchased a vehicle on January that I had an eye on Toyota Tacoma 2019. It was a specific model that I was looking for and Envision Toyota of West Covina had the vehicle on stock. It was a pre owned certified however there was a Toyota. Warranty to its name so I felt as though even if it was used I would be in good hands since it had this type of warranty and keep in mind Toyota has always had good reputation. As soon as I come in I was assisted by a very rude and nonchalant sales person named Temo which he needs to change his attitude towards his clients if he wants to enhance better client satisfaction. Always always do your own due diligence before purchasing a vehicle!!!! We did a test run and my husband noticed a sound and we did mention to Temo our concerned that we would not purchase the vehicle unless it would be taken care of. Since they are so desperate to make a sell of course they would comply and fix the belt that was ringing. Honestly that should have been my first red flag but I wanted to give the benefit of the doubt so I proceeded with the purchase afterwards. It has almost been two months since purchasing this vehicle and it had begun to make a thunder noise with a Shake to it every time we began to press the gas pedal. We suspected it would be transmission so we decided to call in for service and make the appointment for this car to get checked out. Afterwards we did get confirmation that it was the transmission failing. How is this possible? I have no idea. At this point I was so upset with the whole situation and just could not believe that they would sell and advertise a vehicle that was clearly having problems from the get go. Shoutout to David for being awesome he is the Service Manager I believe and I felt that he handled the situation as best as he could but this is when it gets even more ridiculous. He lets me me know that the Tacoma will be in service and that I would be provided with a rental for a week or so which is under the Toyota warranty. So fine I accept the offer and continue with the process of getting this sorted out. The following week he calls me to let me know that they don't have a transmission part available for me until late April. Can you imagine being left stranded with no car, still expected to the make the car payments and on top of that be fully responsible to cover your ass for rental expenses. Now tell me if I'm in the wrong here? I don't think so. This whole experience was a complete shit show and honestly I would never recommend anyone to come this location. There is so much more to this story but I think this can give you an idea of how bad it is here. Don't bring your vulnerable family members here unless you will be able to advocate for yourself or for them. Everyone is unprofessional and unorganized here.