Back at this location! Very nice, clean and friendly! Getting ready for my trip with nice tan ! Highly recommend read more

L.A. Tan - Front - Spray Tanning Near Me - Northbrook, Illinois

Spray tan leaves a nice even dark tan Only thing, they don't take appointments so sometimes you have to wait read more

I have been a client at L.A. Tan for over 12 years until last week when I was hurt there! When the tan was over and the hood was raised the very heavy plexiglass light shield fell down on me and hit my shoulder and trapped me... I had to crawl out because it was too heavy to lift!! I GOT HURT THERE!! More importantly, they have NO SAFTY MEASURES IN PLACE, THEY DID NOT EVEN HAVE AN ICE PACK!! My shoulder is still hurting me!!! Nobody from corporate is calling me back...they could care less!!! A client got hurt at their premises and they were more concerned about getting maintenance out to fix their bed!! Shame on them!! No customer service!! BEWARE!!! read more

Well priced, you get many tan level options and I feel like the beds are well maintained. I rarely wait for a bed and I love when I remember to go on Tuesdays when they have super crazy specials. They have stand-up and lay-down beds available as well as spray tans. read more

First let me say some of these reviews from 2017 and 2018 should be deleted. I have been a member here since 2016 and believe me there was times prior management could have been nicer. Overall I love this place! It is clean, the staff is very friendly and knowledgeable. I enjoy going in and being greeted with smiles and be helpful people. Sometimes people that review from 1 bad experience need to understand not all staff members are the same and all people like to be treated with kindness. read more

Beds are SO old they don't get hot like at all. I was the exact same color (wore bathing suit just to see) First I tried the level four stand up and o looked up only to see the fan was CAKED (and I mean CAKED) with over a years worth of dust. Prior to tanning I asked if all the bulbs worked and got "yes" answer. I know better - I should've had her check the bed first because 5 bulbs were out. Anywho... after I saw the fan, I got out immediately and did the level four lay down (still a waste of money). I had to purchase new winkies on top of it which isn't a big deal since they are $1 but it wasn't my fault the bed was unsanitary so I feel the front desk girl should have enough customer service experience to give me a complimentary pair but whatever. Also, I asked for the promotion5 tabs for $65 that was plastered EVERYWHERE (front door, all the rooms, bathroom, hallway etc) and she said "it ended yesterday. Forgot to take them down." And proceeded to offer me a 10 pack for $150 or something. I've been in customer service for a long time (12 years) and if your business makes a mistake or false advertises - HONOR THE PROMOTION. This isn't the first time I e had this happen at an LA Tan It's sad that 99% of LA tans are dingy, dirty, cheap with bulbs that don't work. PLEASE take this feedback (skip the fake reviews for fake tans) and make your salon not seem like a scam. You're in Northbrook... Literally feels like there are fake bulbs in there.. Bummer read more

I have been coming to LA Tan for many years, this was my first time at the Northbrook location and besides the unprofessional service, in my 20 years of tanning I have never paid $65 for a tanning session and a packet of lotion. Extremely pricey even for the highest bed available, $25+ for a one time use lotion is ridiculous in my opinion. The girl that was working was not helpful at all, I was asking questions, recommendations and got nowhere so just settled for what I saw, tanned and left. However the salon did seem clean. read more

Purchased a self tanner here, recommended by the most helpful employee to n a Tuesday. It is amazing!!! Definitely very good customer service and friendly and informative! read more

Very friendly and knowledgeable staff! I'm always greeted with a smile. This establishment is extremely clean I would recommend this tanning salon If there was a higher then 5 star I would give it ! read more

New staff? Hahaha I have shown up twice as a member and they didn't even open during regular office hours. Basically, no one gave a care to even show up, post a sign... nothing. Unprofessional and flat out LOSERS. Corporate doesn't answer phones or return messages. They lost a customer but doubt they care, me neither they will go out of business. A full week later corporate got back to me. They said the "part owner" told them it was a miscommunication with staff on who was to open. How crazy two hours after open and no one is aware. Please remember this was the second time. Then, I get a pm from The who knows? Manager? Never seen her in three years? She even jumped on the phone when I visited upset about her earned review. She presented a different story then corporates version of her explanation, involving family emergencies. Basically told me she was going to offer me something but if my review would not change, not interested.Business professionalism and a clear lack of care for the customer. read more

Honestly I don't even know where to begin.. I walked in at 815-820 (store closes at 9) to get a stand up spray tan in the booth and I was told i could not because there was 3 girls ahead of me.. keep in mind the stand ups take 5 min and the store does not close till 9. Also, Sasha was completely rude about it and had a terrible attitude..even ignored me a few times as I was asking her questions. Will never be back to that location or any location of LA Tan. read more

I love this location!! The staff is super sweet and friendly, especially Katie! She makes my experience amazing! I definitely recommend this location. read more

Had such a nice experience here. I chose this location, as I had had some difficulties at the Riverwoods location. Came in to spray tan before work yesterday. Immaculate, well-stocked. I was casually chatting with Barbie as to what had gone on with my credit card (had fraud, gave new card at RW store 3 different times, was charged a late fee for the next 3 months) I guess they did not enter my new card info correctly. This caused a late fee. Barbie immediately, and without my asking, gave me a complimentary spray tan (I have been an LA Tan member for more than 5 years) and then called corporate to ask them to refund one of the late fees. I was truly impressed with her cheerfulness and professional handling of this situation. From past experiences, with other LA Tan locations, this was the LAST thing I expected. Great experience and it went a long in mollifying me in my opinion of LA Tan. I love spray tanning and there aren't many choices if you want to use a machine. Thank you Barbie for your excellent customer service! read more

The staff here is very nice and helpful, but this is by far the dirtiest tanning salon I have ever been in. I have been here about 10 different times hoping something would change, but every different room I have been in has had garbage on the floor, band aids stuck to the floor for several days, sweat and lotion on the bed from previous tanners. The last time I was there I saw a layer of dust all over the top of the bed so you know they do not even touch them. After I left, I was waiting in the car for a friend for 10 minutes and the staff member never cleaned the bed I was just in. So nasty!!! They should be reported to the health department. read more

Whenever I go to this place, it is always squeaky clean. The Asian manager is fantastic and very knowledgeable . She keeps this place very relaxed and I enjoy going to this location. The manager as well as the staff give 300%. They strive to deliver top-quality service. Everyone communicates in a cards-on-the-table manner, solving issues in a positive manner. One thing I have noticed that employees have a sense of camaraderie. Overall, Its a very relaxing and soothing environment. Wes PhD student. read more

Slowest service ever. Took me 15 minutes to get in to the empty mystic tan booth.

Lol why are they ALWAYS closed....? At least once a week one of girls doesn't show up for work or they close early or they just don't open at all. This is a consistent pattern and idk who owns the salon but they're doing an awful job. I've been tanning for years at LA and this is BY FAR the WORST location I've ever been to!!!!! The manager CLEARLY doesn't know what she's doing and CLEARLY doesn't care about either the cleanliness of the salon or the lack of professionalism the entire staff possesses! Also, can you explain to me why I went in for a spray tan in the middle of the week at 2pm (keep in mind they don't close until 8pm) and was told that I couldn't because the spray booth "was taken apart for the day". EXCUSE ME?????? So you just didn't put it together or chose to take it apart 6 hours early for no reason?? WHAT KIND OF SERVICE IS THIS???? I've never in MY LIFE heard an excuse like that before! Want some real advice LA Tan? STOP HIRING TEENS WHO DONT CARE ABOUT THEIR JOB!!!!!! read more

This place is horrible,the staff is rude,the place is filthy and seriously you have to buy goggles or stickers. I walked out before I even started and I'm never going back. I highly recommend California Tan!! read more

What a scam. Was told to renew my membership I had to Buy a bottle of the lotion they sell! From the owner!!! Never would I treat a customer so poorly or try to pressure them into buying something to honor the previous membership read more

Horrible staff incredibly rude to people. I will never go to this location again I would suggest to people if you want to tan go somewhere else the staff is the worst and the place is filthy too. Horrible place to tan!!! read more

I only use the versa tanning bed at this location and the staff have always been wonderful! I have never experienced the versa room being dirty, and it's always well stocked and ready to go! I was actually surprised to read all the terrible reviews so I thought I'd post my own experience. Happy tanning! read more

I wrote a review about a month ago and was surprised to see that someone, not me, deleted my horrible review of this place. They took my money promising me a direct, by person, spray tan. When I scheduled it they called THE NIGHT BEFORE TO CANCEL IT saying they didn't have anyone on the staff that did that and... they did not know when and if they ever would!! I went someplace else, asked for my money back and they said NO. I spoke to the manager who was very rude and she said no refund, take it out on spray tans! I called the corporate office of LA Tan to complain 3 times, left a message and they never called back. As far as I am concerned, this is one of the most poorly run companies I have ever frequented. My advice is STAY AWAY FROM ANY LA TAN ANYWHERE!!! I got my money back through my credit card agency. HA HA LA Tan! read more

Love coming here the girls are so sweet and helpful. After a horrible experience at the Riverwoods location with the spray tan machine and terrible customer service I came here. These ladies are knowledgeable about their products and machines. My favorite L.A. Tan location! read more

So I love L.A. tan, and although this one is closest to my house, I'm thinking I'm just going to go to the Riverwoods one instead! Almost every time I've been in this location its been FILTHY. I went in today to tan and was downright disgusted. I got greeted with the usual "Hi, whats your last name", which is fine, I'm here to tan, I don't need much of a conversation. It wasn't until I walked not even two steps away that the girl picked up her phone and goes "UGH, sorry about that" to whoever she was talking to. I know working at a place like that can be boring, but when you have a customer, use a little bit of common sense. I used the level 4 stand up bed (one of the most expensive) and got out early, because when the fan in the bed started up the amount of garbage that came rocketing at my feet was atrocious. Eyewear, empty packets of lotion, pieces of paper, it was disgusting. Usually I don't think to much if there is a piece of something on the floor, but this was downright nasty. When I opened the door to get out I noticed that there was lotion splatters all over the door and walls. Like I said, I love L.A. Tan, but this isn't a location I'll be coming back to. read more

Just writing an update cuz I was surprised to see 2 bad reviews. I wrote my review because I was so frustrated with Boston tanning salons & feeling nostalgic. I don't know what the problem is with tanning in the Boston area - but generally the beds suck, there are NO level 1 stand ups in the entire Boston metropolitan area (only nuclear burn-you-in-2-minute stand-ups), the prices are 2-3x what it is in IL, they start the "5 minute countdown" for you to get all your lotion on / clothes off out instantly & will not give you more time, they don't discount per minute (they charge $15+ per SESSION whether you are a first timer in for 5 minutes or 20 minutes - no discount for 5 minutes) and there is never parking anywhere - or it's in the middle of some suburb 30 minutes away down a dark alley in some creepy place where they also sell Red Sox t-shirts and do nails. LA Tan is the opposite of all this & I got spoiled going there. So, who cares if the girl at the desk is on the phone? It's not exactly a lifelong "career" for most people here with Ritz-Carlton aspiring staff (though most are nice anyway). Their job is to take your $ and put the minutes in the system. And they are also rude as hell in Boston (but that applies to any customer service experience in the entire city though). I hope you told them about the dirty bed so they could clean it (sometimes it's hard to see in there and they have to constantly clean beds every 10 minutes). Just posting it here doesn't help. (Update) They need to put the garbage cans back in the rooms...that is annoying. And what's up with us having to bring the towels to the front now "for sanitary reasons" - you mean because the staff can't get the towels and empty the garbage cans - this is for customers to do now? [Update again - they put the garbage cans back & the towel signs are gone...thanks!] They seemed to stop the hard sell on minutes and lotion when I said I am only here for a vacation & have more minutes than i need and more lotion than I will ever need. Some of the new girls are also totally clueless about the beds at the desk. I ask - "do any of your beds have AC in them" and the reply is "all of our beds have fans" - ok... AC is not the same as a fan...I like AC - like the Soltron XL Chill, for example (actual AC - not a fan). Well - one bonus is that they added mirrors to the rooms so I can apply lotion better (well, all except two rooms I think). read more

DIRTY!!! If I could upload pictures I would. Every room I've been in has had stains and sticky brown (I'm assuming lotion???) residue on the walls or floor or smears on the mirror. I only go to this location because it is the closest to where I live and I can not resist a $5 Tuesday. In my most recent visit half of the bulbs in the bed I was in were either out or about to burn out. On a different visit the girls at the front desk had their friends behind the counter and one was sitting on her male friend's lap and apologized to him when she had to get up to check me in. In every visit there has been some sort of distraction by the staff and I felt that I was a bother to them. Overall, despite the location I will not be going back here. read more

love versa spa. but that's about all I love about this location. one person says price is a certain amount and another person says price is another amount. no one seems to know what is going on. I thought they were open on Sunday but I guess not. what tanning salon wouldn't be open on Sunday. I've tried four times and no one answers and it's 12:30. maybe if they tried to serve customers (you know-the ones who pay your salaries) they'd get better ratings. the versa spa is usually clean but that's probably b/c it self-cleans. though most other places also go over it by hand... read more

just awful. had a spray tan scheduled and the girl that was supposed to do it never showed. After waiting for 45 minutes I was offered a complementary spray tan to make up for this awful experience. Just called to schedule the appointment for that spray tan- and guess what... I was told it expired!! so much for "courtesy"... very unprofessional place. And forget about customer service! read more

I have been going to this location for about 6 weeks and was ready to leave and go some were else because on how poorly this location was run the staff was terrible it always felt like I was bothering them by coming in or the girls were on their personal phones and you had to stand their while the finish or my favorite was they kept on their personal call while checking you in but all that changes a few weeks ago they got a new manager I think her name is Sara or something like that and they got rid of some of the rotten apples who worked their. Now when I stop in I get welcomed and feel like they are really glad I'm a customer they are friendly and they actual have a conversation with you with out their personal phones or their friends hanging around the shop. The place is a lot cleaner and fresher smelling then before. So who ever is making all these changes Thank You you have made me a happy camper and now a loyal customer. Their are a lot of places were I could take my business but this location is a keeper! read more

I went to this location on the advice of a workmate who told me that they do airbrush tanning and that they have done a good job on her. I called and spoke to Marta behind the desk and told her that I was going on vacation the next day and wanted an airbrushed tan. She told me that she performs them and what time would be best to come in. She then proceeded to tell me that she would recommend the Versa spa and said she would probably get in trouble for telling me to use that instead since it is a less expensive service. Don't know if she was trying to save me money or just didn't feel like doing the airbrush tan (honestly don't know how she would have done it anyway since when I got there she was the only one working and people kept coming in - how would this possibly work??) I was told by Marta that Versa spa was much better than Mystic Tan which I have used previously so I decided to try it. I went in and spoke with Marta again. She was quite busy trying to help other people cancel memberships, update memberships etc (she had to call someone twice to help her figure out how to handle these situations). I waited patiently and read the brochure fo the Versa spa to familiarize myself but I assumed I would get some instruction from the staff on how to use it since that was my experience when I went to Almost in FLorida and used the Mystic the first time. I got no instruction, was told I could have a towel if I wanted and what room to go to. I did not take a towel since the machine would blow dry me and went to tan. I looked at the instructions on the wall but also thought I would get audio guidance in the booth (was not told otherwise or anything at all to think otherwise). The room was poorly lit, there was no mirror to see how well I got the cap on to cover my hair,there was no place to put my jewelry etc. Poorly laid out entirely. I also noticed there were not even paper towels to wipe off the barrier cream - obviously you need to have a towel and they should have clean ones in the room. The only towels I saw were used and dirty and were left in the room from previous clients. DIsgusting!!! I got in the booth and immediately was told to face the nozzle, turn right and so on. I forgot completely how to stand (much more complicated stances than in Mystic) and was very worried that tan would be strange looking. Spoke with Marta after I was done and explained my concern and she seemed like she could care less. Said it would probably be fine. I then asked if she could recommend the best product to help maintain my tan and she said just to use a good moisturizer. I was shocked - an entire display area of products and she won't even recommend one??? When my tan developed later I could see that the outsides of my legs did not get covered and were white while the rest was darker. I looked like I had skunk stripes! I was panicking because I was leaving the next day but it was to late to call so I waited until the next morning. The girl who answered the phone could not have been less helpful. When I explained my problem, the first words out of her mouth was that she couldn't offer a refund. I told her that I was more concerned about what to do about how awful my tan looked and she offered no suggestions. I asked if anyone there could airbrush the bad areas and she said no one there could do it until at least the next day and to try the Glenview location to see if anyone there could help. SInce I was getting on a plane flight later that day, I could see I was going to get no help from LA Tan. I called Almost in Florida in Highwood and they immediately told me how to remove the spray tan I received (Kosher salt and lemon juice; effective but unpleasant - tasted awful when some got in my mouth and uncomfortable but had no choice) and to come in immediately and they would check my skin and get me in the Mystic Tan booth. They were so helpful and were more sorry about what happened to me than the place where it happened. The woman at the front desk was helpful and professional as usual and even offered to put an extra additive in the tan mixture to help with the trauma my skin had just endured. She offered to review how to use the booth and made sure I was well taken care of. What a difference from LA Tan!! Afterwards, when asked, she even made a suggestion for a good aftercare product to maintain my tan - how radical to promote products you carry. I will never go anywhere else for my tanning needs and I would recommend that everyone use Almost in Florida. They are helpful, professional and their facilities are brignt, clean and have all the necessary components such as clean towels stacked in the rooms, mirrors, places to put your jewelry etc. Sorry for the long review but I was so shocked by the service I received that I had to vent. I will never step foot in an LA Tan again!! read more