Do not even set foot in this establishment. Don't eat here if you can help it, there's a good chance it will ruin your evening and fill you with regret!
Food is only ok, similar/better can be found just a few steps away, indoor ambiance is good, the service is beyond terrible, it is grotesque. If you experience staff similar to the ones we did, it will make you feel horrible and leave a bad taste in your dining and memories. This was one of our very precious moments while we were in Paris to dine out at our choice of restaurant due to schedule and this restaurant really put a damper to our evening and trip, I imagine it will be talked about for a lifetime as the bad example of dining experiences. And do not confuse me with a spoiled, entitled, "American", customer is always right thinking individual because I am not. I am not complaining that we didn't get attentive, excellent service; I am not complaining we didn't get the basics of service; I am complaining that the service we got, actually did harm. Self service would have been better, less upsetting. I wouldn't have minded getting my own necessities if they let me. It was insulting at a human level, we left feeling like we were less than garbage.
The "service" without a question was bad. Had to ask for silverware to eat with after food had already arrived, it took 3 times of having my hand up awkwardly for long durations at a time to order water, was happy to pay for butter for the complimentary bread but then got a judgmental look and huffiness from our server for asking, wasn't offered/asked anything during the whole visit, was rushed order taking, I could nearly hear the server tapping his feet. Having begged for service when it was only mildly busy, staff appeared plenty, enough that many were chatting and at a leisurely pace, we can only conclude our server didn't want to wait on us or like us, which is fine but couldn't he just have transferred us to a different server instead of making us his punching bag for the evening? I don't know what we did to make him/them think we didn't deserve time or service but whatever the reason, it sure was made obvious we were unwelcome. In hindsight, we should have just left but I really thought maybe things would turn around and get better. I was wrong.
The server continued to ignore us when we tried to get his attention and a few times we even made eye contact. I understand a server can put his/her head down to work through while in the weeds but that should be spread equally around to all tables and it shouldn't be done in a manner of rudeness. The maddening thing was it was noticeable our server was significantly nicer and attentive to certain tables that ordered giant seafood platters and/or bottles of wine so we can't help but conclude it was about being selective about which tables to provide service to. The sad thing is I wanted to order more food/drink but wasn't even given the chance!
He avoided us completely except for 2 stops/minutes of service: 1. having taken our order and 2. dropping off a glass of wine, bread and a starter plate. He harshly, aggressively dropped dishes off the time he did come to our table, you'd think that the bread was going to bounce out of the basket with that force. He didn't come back after that, other people dropped off our food (late might i add, maybe he didn't ring it in in time or let it sit for a while, i don't know, it came much later than the tables that came after us) and removed our plates while we were still eating, we didn't even get to finish the butter we paid extra for because they took our bread away lol!!! Throughout dining, there was so much tension. We gave up on more wine, additional dishes, dessert and coffee because it was so challenging and uncomfortable. When we needed the bill to put an end to this misery, of course our server still wouldn't even give us a glance or bother cashing us out, we had to flag down someone else. He was too busy laughing and chatting up a storm with another employee.
Can't imagine what we did to deserve such willful neglect and mistreatment. Unhappy, on our way out, we explained our experience in hope other customers don't end up the same way, to another employee, this time female at the host stand, but not too surprisingly, we were dismissed with the least sincerest apology: words of "I apologize" but with a sly smile and patronizing instruction that we take a look around because no one else feels the way we do, as if we were crazy. Then we were rushed out with many, very stern good bye's and the suggestion to try them again another time. Nope, I think not.
I understand we can all have an off or bad day, I support service workers and forgive/forget even if lacking because I know mistakes happen, but this situation was very, very different, it felt malicious and vindictive. I am not the one to leave bad reviews or less than 20% tip even with bad service, being in the industry, but this time, sorry not sorry. read more