Purchased another appliance from Andrew at L&D. Needed a white dishwasher. Surprisingly they…read moredon't all come in white these days. Andrew worked with us to find the right model and made arrangement for install. Sent a great installer and then followed up to make sure we were satisfied. Thank you Andrew for your great customer service.

If you thought the big box stores could knock out all the mom and pop appliance stores, then you…read moreclearly have never dealt with L & D Appliances. I have purchased appliances from Wendy at L&D for almost a decade now (I am a property manager). In that time I think I have placed at least 200+ orders and they have not missed a single delivery. I am not exaggerating. Home Depot, Lowes, and Best Buy have all screwed me on delivery dates or shipping issues but never L&D. They always hire great delivery drivers and installers as well. Joni (Johnny) and Sam recently delivered a speed queen coin slide washing machine and they brought the machine up a flight of stairs, down a flight into the basement and then hauled away the old one, very clean and respectful. This company really is top notch, any extra you are paying compared to the big box stores goes into their exceptional customer service.

I'm used to buying all kinds of tools. One of the best warranties I realized is with Harbor Freight…read morethe management stays on their word and marksmanship, which allows the customer to get to know the good quality merchandise that they get as well as employees that they get to know you General manager by the name of Richard is an outstanding business oriented and a good salesman as well as Art the assistant manager All the ladies that worked there throughout the store, dealing with a cash register they are so nice, polite, and they all have charming personality. Not to forget they know the Tools products. If you ever need anything or something for your car or any power tool that you can think of, don't forget to stop by, especially when the sale is ongoing

What happened to the store? Walked in, selected a few items. Prices reflect the price of diesel,…read moreplus another healthy markup. Are Monrovia/Duarte rents that high now? Two registers open, one with some perpetual return, no acknowledgment from the staff as two people tried to navigate the register. Unsure what queue to stand in, ended up doing the courteous thing and waiting behind someone else... Only to have other customers just walk up to the other registers, and despite the cashier making eye contact with me, gave me the virtual, screw you by ignoring me and waiting on other people who clearly cut me off in line. It's too bad, the store is really convenient to me, and I came here for lots of stuff. Corporate doesn't give a sh*t, because they seem to understand I'll just go to the Pasadena or the Covina stores ... funny thing about that? The staff at each of those stores is A+. But this place is off the rotation. In the world where nobody seems to want to work anymore, and customer service is dead, it wouldn't cost management too much time or resources to train your front end people on how to close the deal. Keep it up, and Vallarta supermarket that's going in as an anchor tenant will end up with a new neighbor across the parking lot.

So I ended up not ACTUALLY buying anything here, because I had to return the items I purchased, but…read morethese guys were so well informed, kind, and understanding of the situation I presented them. I had an issue with an appliance I own and I went to ace hardware, then home depot, before I finally found these guys. I wasn't man-splained, I wasn't interupted, they knew exactly what I was going for, the solution I needed, and easily crafted me a solution. I did have to return hanging my head because... once I got home and tried to put it together, it was a lot more work than I could actually handle. BUT! They did solve my problem, and if I was a stronger woman, it would have solved it permanently. Point being, I will remember this place and their kindness when I need to return. :) Recommending strongly!

I can't say enough good things about Red Supply. These guys really know their stuff. I came in…read moremultiple times (literally like 5 visits ) trying to figure out an issue with my shower, and every single time they were patient, helpful, and willing to walk me through it step by step. They easily could've just told me to call a plumber and moved on, but instead they took the time to explain things, troubleshoot with me, and make sure I understood what I was doing. That kind of customer service is rare. Because of them, I was actually able to fix my issue myself, and I'm super grateful for that. If you need help with anything plumbing-related, this is the spot.

I had a great experience, thank you! Our fridge and icemaker wasn't working. We had a bad…read moreexperience with another repair place-- he came out twice, told us it couldn't be fixed, and that we had to "replace everything." He charged us a lot of money and fixed nothing. I'm so glad we called Pasadena Kitchens-- they fixed everything within 30 minutes and charged a reasonable price. One piece had to be ordered-- he ordered it for us, came back a few weeks later when it had arrived and installed it. Now our fridge works perfectly. They are fast, honest, well-priced. Thank you!!!

I recently had a very disappointing experience with Pasadena Kitchens. I scheduled one of their…read moretechnicians to come by a clients property to inspect the downdraft vent for the kitchen range. After coming by to inspect the vent, I was expecting a follow up call to let me know what the assessment was and what part(s) needed to be replaced and/or if the entire unit needed to be replaced. I called Greg multiple times over the next two days and did not get a response. I called the store directly and spoke with multiple employees about the situation and they said they would speak to Greg and have him call me, yet I never received a call from Greg. After a week of no returned calls from anyone I decided to go into the store to see if I could get some answers. I went in multiple times and I was told once again that they would contact Greg and get me some answers but still (almost two weeks later) I have not received any calls from Greg or any other employees at Pasadena Kitchens. I'm beyond frustrated and disappointed with my overall experience and will not be returning to Pasadena Kitchens. I'm in real estate and have over 700 agents in my Pasadena office that I will make sure to tell to stay away from this place. Very unfortunate that my experience lead me to have to leave a negative review. I hope Pasadena Kitchens does better in the future with their customers, but they will definitely not be receiving my future business or recommendations.

Rudy's Plumbing has been our go to plumber for over a decade. Every time we've called they've been…read morequick to respond and fixed whatever problem we had quickly and professionally. Kathy is the first person you talk with and she's very pleasant, very helpful and can answer many questions. We've had clogged drains rootered, cleaned and repaired; new shuts offs installed; the gas line to an antique stove replaced and the burner in the water heater replaced. We also have an original to the house pedestal sink that we took apart to replace the drain, then couldn't get it back together again without it leaking. It was inoperable for many years... Rico (the company owner) told me this is why they never take them apart :) He worked his magic and got it put back together without a leak! This year when a leak was found in a pipe under the house, Christian repaired it temporarily, but Rico said it was time to start saving up to have a supply line repipe done on our 100 year old house. Normally our practice would be to get three estimates for such a job, however we didn't think it was necessary to do this with Rudy's because our experience has shown them to be experienced, fair and reliable. We made a list of additional work we wanted done at the same time as the repipe, and before letting Rico know any of these, when we received the estimate all these items were already included! They were things Rico thinks need to be included any time there is a repipe. The team that worked on the repipe, Victor, Juan and Andres were knowledgeable, professional, efficient and friendly. They took great care inside, outside and under the house. We were without water for the most part for only short periods of time and never over night. Rico checked in person every day to keep us updated on the progress of the job. He explained the various aspects of the job in a clear and friendly manner. The job took 3 days, at the end of the job the trench from the water meter to the house was filled back in including the grass that had been removed. We were concerned about the front lawn due to the trench, but after they filled it and replaced the grass, it was nearly invisible, we didn't really expect this level of detail. The holes that were opened in the walls were covered with repair panels until we can get them patched and painted. Everything about the plumbing works perfectly! We couldn't be happier and highly recommend Rudy's Plumbing for all plumbing needs.

Over the years, I've used this company for probably 13 years now. I've used them at multiple homes…read morethroughout the San Gabriel Valley, including Pasadena, Altadena, La Crescenta and my business in Pasadena and Ontario. They've been excellent referrals for other friends and family over the years. I've had tank water heater, tankless water heater, circulating pumps, new bathroom, install, entire business piping, and lots of finicky and specific troubleshooting with issues. I've never had anything not get resolved when I use them. Sometimes, I've even gotten on the phone during emergency times after hours. Over the years, I've actually learned a lot of plumbing tips and tricks such as things not to do that might ruin my toilet or my sink. I feel like this group is family now, and I can count on them for any of my plumbing needs. This is just a gratitude post to say thank you.

Such a blast from the past to shop at this old school hardware store! Everything a homeowner needs…read morecan be found at this store and then some. The staff are so friendly and had no problem using my coupon for 20 percent off coupon. I will be back for the value to the community that it serves.

That store you walk into where the people working there are so ridiculously friendly and…read moreaccommodating, you feel like an idiot NOT buying something, ha. We stopped in because, man, do we LOVE a good hardware store - and THIS is a GOOD hardware store. It's got the menagerie of countless shelves of nuts, bolts, wires, tools, paints, connectors, pipes, fittings, gadgets, bulbs, garden tools, holiday surprise stuff...I mean, Arnold's is exactly WHY we love a good old fashioned hardware store...it's like a slice of Americana. Old-timey and friendly in just the right ways with a super knowledgeable staff, just waiting to chat with you and answer a question. Wifey and I highly recommend this place. If you're a local, consider yourself lucky. If you're not, maybe consider a move to Sierra Madre just so you can have these guys nearby.

I haven't felt great using the water at my place since the fires and being so close. For Christmas…read moreI got the gift of water filtration. Problem is my place is old so the connections under the sink weren't ready out of the box. AI and I got into a fight about the parts I needed after a late night trip to home depot. I'm grateful for PWO being so close but also that I'd taken so many pictures, showing Chat. They helped Angel and Nick get me the parts I needed to get my system going. Happy camper with water I feel better about. Super knowledgeable and kind staff. They didn't stop til they had it. And they did. Extremely grateful!!

GREAT STAFF! The staff is friendly, professional, helpful, and knowledgeable! They've been here for…read more15 years and I just discovered them today! I've been missing out for 15 years. They seem to have a great selection or at least exactly what I needed, which was a little obscure. they have their own parking lot although it's a little small. They're open on Saturday, which was a tremendous help, but they're only open till 1 o'clock on Saturday Mike and Marquis helped me. They were not only friendly, helpful and knowledgeable, but they were very patient with me.

Good selection of appliances Fast checkout and loading…read moreStaff were helpful and friendly

This is a great place to hunt for appliances. Chris, the manager is knowledgeable and very…read morehelpful. I saved thousands of dollars shopping here.