The rudest receptionist I have ever encountered. We are in the middle of a huge remodel and wanted to go there to look at EVERYTHING for our kitchen, bathrooms, etc. I should have expected this after reading the other One Star Reviews. I called today, 12/04/2024, and I know it is the holidays but they are a business that is not necessarily busy. The receptionist was combative, unprofessional and would not direct me to the right person I needed to seek out to make a showroom appointment. We will take our thousands of dollars of potential business to somewhere else. Hello Pacific Sales ??? read more

Very POOR Customer Service and Customer Satisfaction delivered an oven and dishwasher to an apartment complex I manage...suppose to be billed for it as we have been getting billed with net 30 day billing terms in the past. After delivery, I received a call from accounting at L & D, asking for a credit card....when I told them that I thought it was understood as net 30 days...the rep told me she would call me back......next thing I see...the delivery people snuck into a secured apartment complex and took the oven and dishwasher from our apartment complex. read more

A great place to buy appliances! They have everything & if it's not on the floor, they can order it for you. I bought Viking appliances at a great price!!! Ask for Andrew, he is so helpful! He followed through with questions I had & made sure the delivery went smoothly. I highly recommend L & D Appliance-it's worth the drive!!! read more

I was in the market for a refrigerator, and Edison was able to find me a great fridge at an amazing price. When the fridge arrived, the delivery took the time to ensure the refrigerator was not damaged. I appreciate the care, especially since it was during the middle of a heat wave, and it was a really hot day. The next time I need a new appliance, L & D will be the first place I go. read more

I purchased my new washer from L&D via phone and subsequent email correspondence. The one I first wanted was back-ordered till mid-Aug so they suggested another one, which was the model right below the original. The suggestion was less expensive ($70 less), removing features that I would not use anyway. I was very appreciative of the suggestion and the fact that it was a less expensive model that would be delivered in accordance to my preferred delivery timeframe rather than a more expensive suggestion. The sales associate I was working with even added washer hoses that I forgot to request and made them optional in the event I decided to re-use my current fill hoses (ended up using the new ones). The day of the delivery and install was even better. The delivery/installation guy gave me my 30 minute notice call 15 mins prior to the 4-hour delivery window. He explained where he was first going and that I would be next. This helped me gauge the accuracy of his time estimate because he was going to a neighboring city, so I knew it was a fairly accurate estimate. I was surprised he would be on-time/early. I was expecting to be in the middle/latter half of the delivery window. The total uninstall, haul-away, delivery, install, and clean-up of my old and new washing machine was 35 minutes. The installer was friendly, professional, and a joy to chat with, especially because my dog kept barking the whole time. He was very careful when delivering and installing the new unit. That was definitely a tough task because it was a hot day. He even asked for towels so that he could wipe up the residual water (and bonus he also ended up cleaning up my floor). My wife used the new washer 3 times in the first 2 days. It worked well and has been since that install day. I realize there are negative reviews of this place, but I believe they've recently brought in new personnel who are trying their best to correct these aforementioned issues. read more

Went there to purchase a Miele dishwasher. The salesman asked me if I could afford such an expensive dishwasher. Literally came right out and said"This is very expensive, can you afford this?" Found out the one he was showing me is a discontinued model. Went somewhere else purchased the newest model and saved over$100.00 as well. The worst customer service I have ever seen. For being a High End Appliance showroom they have no clue how to treat customers. The WORST place to do business with. I would rate them at -000 but the rating system doesn't go that low. read more

I was in the market for a new dishwasher and found the service at L & D pleasurable. Teresa was very patient and always got back to me in a timely manner. She asked what my budget was and what I was looking for before she recommended a number of different dishwashers - I was not pressured to buy higher end products which I appreciated. Edison scheduled the delivery and installation, and realised with the photos I sent that the space designated for the dishwasher actually needed extra parts and provided everything I needed for a smooth delivery and installation. The installation guys were so efficient - came in, cut the opening for the hose connection, vacuumed, measured with leveler and gave me tips on how to prolong the life of the dishwasher. Friendly and professional. Couldn't be happier with my experience and will come back for more white goods if the need arises. read more

I would not recommend them at all... poor customer service and phone etiquette. The representatives were rude and they did not perform according to the contract delivery/installation date. The scheduled install date was cancelled at the last minute and they still have yet to notify us on an exact installation date. Their contracted installation vendor is also unreachable at the number given. read more

Years ago we purchased a high end Viking range, we were pleased. After this we purchased a hood, a wine cooler and we were still pleased. The customer service was good. About a year and a half ago we pitched a uline beverage cooler. About a week to two weeks ago we noticed water leaking from the unit and a large accumulation of ice on the inside where the beverages go. While trying to clean everything we noticed a very large crack in the inside of the unit, where the beverages go. We immediately emptied the unit and put a large amount of towels to collect all the water that was dripping. My husband called the person who sold us the $1600 cooler at L and D and he told my husband he would look into this and call him back. My husband is still waiting. After spending almost $12000 we are very disappointed and upset. Where is the follow through? Where is the customer service? We will not recommend them to our contractor friends who do remodels. Try Pacific Sales, Best Buy or anything else but this place. They are terrible. read more

I would have given zero rating if they have it! I say never ever purchase anything from them ever.Very poor customer service:(((Don't let us return the broken Oven!We r stuck with it . We have to call viking customer service to come and repair for us. It took a while even for them to fix it. We r not happy with our purchase at all! read more

I bought all my home appliances from L & D and I had a great buying experience. Everyone in the showroom was polite and helpful. The receptionist was very nice. The price was the lowest I could find compared to anywhere else. The delivery guys also did a great job delivering white glove. From the beginning of purchase until the delivery, there was no disappointment. I highly recommend this company to all my friends! read more

I bought a dryer for my in-law's house, the best price and delivery guy installed for me at no charge.