1. L & L Auto Care

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    Coupeville, WA

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    L & L Auto Care

    5.0 (2 reviews)

    Services - L & L Auto Care

    Routine automotive maintenance

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    Premier Auto Repair

    Premier Auto Repair

    4.3
    (27 reviews)

    Our old Ford Ranger suddenly lost its AC. Premier had good ratings and is open 7 days a week! The…read moreowner saw the car on Saturday, demonstrated the cause to me in a few minutes, ordered the part and installed it today, Sunday! That is hard to beat. He seems very honest and explains everything. I asked him about any other issues with our 26 year old truck. He pointed out some problems that should be addressed but none were immediate necessities. I plan to go back and have the work done there. Highly recommend.

    i had my vehicle towed to this shop since this was listed as a preferred shop by my insurance. the…read moreshop has had a recent incident and at least one of the shop bays is closed but there is signage posted that they are still open regular hours and accepting business. I was contacted on Monday that they would be able to begin working on my vehicle between Wednesday and Thursday. as of today, Thursday, I was contacted by a different person from this business claiming that they had attempted to call me yesterday, but from a personal phone and left no voicemail, stating that the shop is closed and will not be available for work for up to two more weeks. the people aren't even communicating with each other and are wasting peoples time and money. they need to fully post that they are closed to business and tell tow companies and insurance not to bring vehicles in until they are functional again. this is outrageous and a complete waste of the last five days where I possibly could have had it already looked at and addressed at an actual shop that is operating normally and honestly. highly dissatisfied and disappointing.

    Pioneer Automotive Services

    Pioneer Automotive Services

    4.3
    (39 reviews)

    They are great and honest people. I've been going there for years. They had my vechicle for days…read moreand couldnt find anything wrong with it and didnt charge me. when I got it towed up there it wouldn't crank. They were honest and didnt make something up. Thank you Auto Pioneer.

    In March 2023, I brought my Lexus RX 350 to this shop for a transmission fluid service. The…read moretechnician noted the presence of metal shavings in the pan on the invoice, and instead of following OEM specifications and using Toyota WS-compatible fluid, the shop installed Kendall VersaTrans CVT+. I later reviewed the product specifications and contacted Kendall's own technical support team directly. Their team confirmed that while VersaTrans CVT+ may be used where Toyota WS is specified, their *recommended* product for WS applications is Kendall VersaTrans LV ATF, not CVT+. Their data sheet confirms this. When I brought this to the shop's attention, attaching official data sheets, Kendall's response email, and compatibility concerns, they refused to acknowledge any wrongdoing. Their responses were consistently short, dismissive, and unprofessional. I received multiple replies with no greeting, no name, and no attempt to address the core issue. Instead of discussing solutions (which I offered several times, including a fluid replacement or partial refund), they repeatedly deflected and eventually stopped engaging altogether. Despite the shop stating in their own records that metal shavings were present, a clear indication of wear, they opted to use a non-recommended fluid. Over the next 2.5 years, the vehicle accumulated only ~9,200 miles, but the transmission continued to degrade, likely accelerated by the mismatch in fluid. This review is not based on emotion. I've provided documentation, OEM specifications, and direct confirmation from the fluid manufacturer. The shop's refusal to admit a mistake or even engage in a basic conversation about resolution speaks volumes about their customer service standards and technical judgment. I cannot recommend this shop to anyone seeking careful, OEM-spec service or professional accountability. If something goes wrong, don't expect them to help, or even call you by name.

    Kpro Auto

    Kpro Auto

    4.1
    (18 reviews)

    I was having some issues with noise while turning, and a trip coming up soon and needed reliability…read moreto drive to the airport. The good folks at K-Pro were able to squeeze me in quickly and put my mind at ease. They found the issue and gave me some options and assured me no safety issues. When I got back from vacation I went straight back to replace the front struts and now the car drives better than it ever did. Or at least it feels that way! Great service, talked me through the issues, reasonable prices, and people who cared about me. As a side bonus, some of the best honey around is made by the owner and sold here and a few other places in town.

    NO INTEGRITY! I paid the proprietor Jim Kirkham over $5000…read more(in full) for 2 old disassembled Chevy trucks including 2 engines(with a $1000 agreed value). He advertised this package on Facebook Marketplace but the money was processed on a credit card through his business KPro Auto making it a business transaction. He gave me a verbal ok to pick it up in a "month or two" because I'm a U.S. Navy Service Disabled Veteran and needed help from my son (who is a U.S. Army Service Disabled Veteran wounded in Syria 2023) to move it all. Jim didn't lift a finger to help at all. He mostly stood around and arrogantly made wisecracks about our automotive ignorance. After picking up the trucks and assorted parts, I had a change in plans and did not take delivery of the old original engines, one was very rusty on the inside. Jim (the owner) refused to refund me, in part I suspect because he was insulted and embarrassed that I found broken glass in his home made honey(that's when relations broke down). I paid in full for everything ahead of time and have receipts to prove it. I don't owe him a penny. No labor on his part was involved. He also gave me 2 counterfeit Bills of Sale for the trucks with fraudulent signatures of the prior owners. DO NOT DO BUSINESS HERE! JIM IS A VERY SHADY DISHONEST CHARACTER! He still refuses to refund my $1000.

    Precision Auto Works

    Precision Auto Works

    4.4
    (39 reviews)

    Price and availability…read more Price and availability these guys were fantastic. They are my new auto repair company.

    I used to love to have Adrian work on my vehicle but since the new upgraded place its been one bad…read moreexperience after another. The last 4 times I went there I waited in the lobby for so many hours. If I had known it would be that long I would have went home. The last time was 5 and a half hours in the lobby! I tried to go home at hour 3 and was asked to stay (telling me it would be soon.) The prices have really gone up. He wouldn't charge me to look at it so I thought I was getting a good deal but with the high pricing it made up for it. Several hundred dollars cheaper at other places when I called around. I got an oil change here and I made an appointment for it. I waited 3 and a half hours in the lobby and it cost a little over 100$. I mentioned I was feeling the transmission slipping and was told they would take a look at it. At checkout they said nothing, I asked them about it and another 20 minutes later they came back and said it was fine maybe I could get a tune up soon. I brought it in again a few weeks later still with the transmission slipping. They said they found a sensor out and a few other things. I paid a little over 1000$ two separate times within 3 months. Each time I asked is it worth it, to fix it? What about the transmission? I got round about answers and was told fixing it was a good option. Now after putting almost 4000$ into it within a year my transmission needs to be replaced and I can't afford to fix it or get another vehicle! I don't have words for how I feel about that. I really trusted Adrian and so I trusted his crew and I feel like they really let me down and put me in a bad spot. I'm a single mom and I needed the honesty and care I had gotten from Adrian at the beginning but I guess things change.

    L & L Auto Care - autorepair - Updated July 2026

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