So this company is extremely responsive, arrives on time, does the work, informs of any issues to…read moreaddress in the future (no pressure discussion) and has presented reasonable pricing. I have used them twice now-once - planned and once - unplanned. First service was to clear dryer vent since it had not been done in the 8 yrs (new install) I have owned the home (my bad). David cleared it, tested the air flow and everything worked fine. Advised of a future need which would be a warranty item thus a little more cost and time to complete. Second service - 2.5 mos later late on a Friday, the dryer went into a full alert due to high pressure and shut itself off (built-in safety mechanism). I contacted the company that evening baffled as to why and when could they send someone to inspect it. They responded late that evening that David would arrive first thing Monday morning. He arrived on time - checked the airflow which was fine but the alert was still active. So David went into the crawl space to inspect the duct system and behold it was bad and dangerous (from 8 yrs ago) - flex duct which was easily 3X the length required, 2" vs 4" piping in/out of crawl space using pvc piping, compromised flex duct in the laundry room causing dust to settle around and behind the washer and dryer units - not evident in the open area. It was all incorrectly installed and ultimately dangerous to my home. I was fortunate that I had never suffered a fire. He quoted me a repair and 4 days later he was onsite resetting the whole duct system. Ran into a problem with ducting into the crawl space, dispatched a couple of his guys to come and assist and the work was done in 3 hours, space cleaned and everything tested and the alert was resolved. Pricing was acceptable. I will definitely engage them again if and when necessary. Thanks

I had a pretty good experience. It was rough at first with logistical issues on their end with my…read moreprevious scheduled appointment but we were able to get it rescheduled and I was offered a 10% discount which I accepted. The job of dryer vent cleaning took only about 30 minutes to do. The technician was very kind. They accept credit card payment via phone and promptly provided me with a receipt. I may use them again in the future.

Our dryer wasn't drying our clothes as quickly as it should, so we realized that the vents needed…read morecleaning. We'd put it off long enough. After researching several companies, we chose Duct Duct Goose. Ty K. and his father arrived on time on the day we were available. It only took them 30 to 45 minutes to clean the vent on the side of the house and inside our home, and to replace a damaged flexible aluminum duct near the dryer. Both men were friendly and efficient, and they offered a reasonable price. We're relieved that we called them because they probably prevented a fire.

Very responsive and scheduled us in quickly. They were very thorough, providing picture and video…read moreevidence of before and after. Communicated well, were very professional, and fair and upfront on pricing.

Wonderful experience. Quick and efficient cleaning. Moved into a new house with a lot of dust in…read moreair ducts. I'm very allergic to dust. Bryan was responsive with fair pricing. Will hire again! Thank you!

Very professional and gave me a great price! The business owner came himself along with 2 others.read more

I had my ducts cleaned in November after having some major construction done within my home. The…read moreowner of All HVAC Services had referred me to ZeroRez stating that in his opinion, they were the company that did the best duct cleaning from any of the companies he'd seen. So, I called & set up my services. The two guys that came out were professional and did a great job cleaning the ducts as well as the dryer vent. They stated that everything was back in place, turned the lights off in the attic & closed the door. They provided before and after photos of the inside of the vents. I was happy with the work. Stupidly, I didn't think to go in to the attic to double check. I even referred some of my neighbors to ZeroRez. That was until I recently had an issue with my a/c which prompted me to go in to the attic with All HVAC Services owner. When we went in to the attic, we found some of the ductwork laying on the floor & the webbing that had previously held the ductwork in place was cut & laying on the insulation in my attic. Needless to say, I was pretty upset. The owner of All HVAC Services told me to contact ZeroRez to let them know, so I called. That was almost two weeks ago & still haven't received a call back from a manager. All HVAC Services owner was apologetic since he referred me to ZeroRez. The owner fixed the duct work and added it to the other items I had to have fixed. In the end I'll say, the initial cleaning was great. Neither I, nor the HVAC team could figure out why ZeroRez cut the webbing from the duct work as this was not necessary and ended up costing me more money. They could have at the very least notified me that they had to cut it for whatever reason, but failed to say anything. I could have had it fixed right away if I had known. ZeroRez customer service, when it comes to issues/complaints is not good. I expected more given the way the company initially started its service with me. I'm very disappointed in the overall outcome and tbh, not sure I'll recommend them to anyone else.

TL;DR: Aggressive and rude worker. Doesn't respect your time at all. Owner first tried to shame me…read moreinto not posting a review, then tried to bribe me (see pics.) Since I posted a review on Google, he sent several fresh insulting and text messages to my partner. Since I understood that the ducts in my house might be old and need to be replaced, rather than go with the previous company I used, I found Dynasty Ducts. I called this company and asked them to come and clean my ducts. They tried to end the call without mentioning the cost, but after asking told me that the cleaning would be $200-300 and that was the only charge ever mentioned. First the person coming to clean my ducts called me 45 minutes before a 2 hour window, at 8:15 AM. When the duct cleaner pulled up, he didn't introduce himself and mumbled as he followed me into the house staring at me, as though I should know where to begin. After I asked him if he wanted to start inside or out, he began. After several minutes, he informed me that my ducts were of a type that can't be cleaned and they would need to replace them. When I went to ask questions, he just shoved a paper in my face, loudly speaking about code in an incoherent fashion. He followed this up by telling me that he needs to cut a hole in the lower ceiling and/or upper floor to replace the duct. When I tried to explain to him that that was unnecessary as the duct is not between floors, he began speaking louder over me to tell me I was wrong and the only place the duct could be was between the floors. After he got tired of talking over me and not answering any questions, he called his manager who never actually spoke to me despite being told twice that he was on speakerphone. Insultingly, he spoke only to his employee who then relayed it to me. While on speakerphone. The best part of the in-person interactions is that after they informed me that they aren't going to clean the ducts and would have to replace them by unnecessarily ripping my house apart, he then informed me that there was a $50 fee for coming out. This was never expressed prior to this, the only pricing ever mentioned by the company/owner were for the cleaning itself. Had this owner asked a few simple follow-up questions then they would not have come out here, e.g. asked what kind of ducting is already installed to see if it can be cleaned. My partner tried to call and complain about the service. Rather than being apologetic and calm, the owner continuously talked over her every time she attempted to talk. She informed him that the call was over and hung up. He immediately tried to call back, but was ignored. The real fun begins after this, when he began texting directly. I've included screenshots below of both sides of the conversation. As you can see he starts out with calling previous companies a "scam" and closing with a vague "that is on your karma." My partner returned a message already talking about how we know codes change, things might need to be replaced and we were open to that, but wanted better service than over-talk and being ignored. He then threw me under the bus, saying I don't understand codes, despite me asking questions and trying to explain to them both (the worker whose name is still unknown and the owner) that ripping the house up was unnecessary. He then devolved into condescension and talking down as though we hadn't already both tried to talk to him about these actual codes. My partner sent another message explaining, again, that the problem is not the codes and that it needs to be replaced, but that the "customer service" we received was very poor and that was our issue. He was then told the conversation was over. Despite this, he decided to send another text. In this one, he offered to refund the arbitrary $50 fee IF AND ONLY IF I didn't post a review. I did not accept his offer, as I feel more people should see this and understand exactly how he came to have such high reviews despite such awful service.

arrived on time and were very quick! Great company. Our tech was very nice as well. Will use them…read moreagain!

I can't tell you if they do a good job because I refused to hire them. While at first, I was…read moreimpressed by their prompt replies, that soon turned into way too many calls and texts. I don't need multiple calls and texts the same day. I will get back to you as soon as I can. It felt like spam/harassment/automation gone wrong.

Excellent job and the crew is very knowledgeable and friendly. Quick to respond, on time and very…read morethoroughly cleaning.

I called when everything was closed due to our latest ice storm and no one could come out til days…read morelater but I had a flood and I freaked out, but Hurricane said they would be out within the hour, not only did he troubleshoot where my water was coming from but sent a plumber, got my water up and fully took care of my needs from beginning to end! This was the 3rd time I had a flood same area of my house but no one had truly found the root of the problem and got the old antquated type pipes out of my house and had them repaired.Subsequently restored the are better than ever. The customer service was excellent, timely repair and just great service!

He kindly explained well about the systems and provided us very nice cleaning service!read more

Great service. Very knowledgeable. But costly, a lot of things added on once they arrivedread more