I called to find out if they make macaron, which is a typical french desert. A man answered and just snapped, 'Hello', I wasn't sure I had called the right place, but not a good start...
So I ask if they make macaron, the guy, who sounded French, says only if you special order. There was a little misunderstanding between us, because of his accent. I think we both got frustrated and he started acting rude. I thought he meant 10$ worth , but it was really TEN macaron. At La Baguette, one macaron is 3.50$, so that would require an order of 10 at 35$. He was rude and abrupt, then hung up on me, before even taking my order. I've never had them so I was curious, but now not so much.
*update*
On the following Monday-
So, I still wanted to try the macarons, but I also wanted to find out if this is how they treat their customers. I called, little did I know I was talking to the owner. I told her about the previous call and how even though I was treated rude, I was still really interested in making an order.
She didn't seem to find it interesting that I was treated rudely the first time(considering she's the owner), and to top it of, she herself DID NOT know how many macarons I needed to make the special order. She said maybe 10 or 12. So I got frustrated and asked if she knew which one it was. She said 'Ok, maybe 12.'
Maybe isn't definite. So I said, 'Okay, you don't know, can I speak to someone who does?' (Mind you SHE'S the OWNER, shouldn't she know??) In reply, she snaps at me, 'We don't make macaron okay? So that's it.' I couldn't believe that... first they do, now they don't. 'So now you don't make them?'
I admit it pissed me off - w.t.heck? I'm a CUSTOMER; ie, potential return ie money giver???, and you're being rude to me instead of facilitating a transaction? So I told her to bleep herself and hung up.
I was so upset, now I was going to go let the owner know, (cuz I still didn't know SHE was). So I get my coat on and go there ask to speak to the owner and wait. While I'm looking around, I notice they don't really have a large stock of bakery. Very few pies or bread... interesting. When a woman comes out and I heard her voice - I knew she was the person from the phone. D'oh! I told her I was the caller from earlier, that I was hoping to resolve the situation and was wrong for saying what I said. But I added that I wrote a review about how I was treated and that this would be her chance to win a customer over. She was unapologetic (which I wouldn't expect her to be at this pt.) but even accused me of being rude from the beginning. O.o Um I don't think so. Do the French think if they accuse someone else of being rude first then it means THEY weren't?
Once I realized she didn't care about customers, it ended with me saying some not very nice things in the french I learned from school.
Let's just say, I will NEVER, EVER go back, and don't recommend them. Proof positive to me that French ARE rude. read more