Pascual we love everything he creates and his charming personality. If you haven't tried his Pozole…read moreyou are missing out !

Customer service was not the best. I was in a good mood and said hi to the cashier and he didn't…read moresay anything and then I said thank you when leaving and again he didn't say anythin and looked me straight in the face. I then turned to the "courtesy"clerk who bagged my groceries and said thank you and he didn't say anything either. Not the best feeling. Maybe some training on customer service is needed??! I guess everyone is allowed a bad day and maybe it was near closing and they were tired but they should at least try to make you feel a little welcomed there. I have had good experiences there before maybe it was an off night. Better luck to the rest of the patrons.

I was very impressed with the size of the location, how well organized and well stocked it was. We…read morehad to stop here for the first time on our way home to San Francisco to pick up a few things we needed. I found almost every item very easily, and for the one we couldn't find, I asked a staff member for help. She immediately stopped what she was doing and walked me to the item, smiling and being friendly.

Im so sick of shopping here, they dont update their sites ppl shop on..So it says they have the…read moreproduct but do not..I had to go to three stores to find the juice I like, cant find the primo taglio peppered turkey, 6 pack red baron always out if stock..stupid Time to find a new place to get my groceries

Nice and clean. They had no forks for two weeks. The first time someone had some from the shelf…read more The second time they person said " oh we don't have them right now not sure if we are allowed to get then from the shelf anymore"with a very lazy attitude. Maybe there was a cogitive issue or she was very fatique or depressed, I have compassion for that.. She had to get a manager approval. I realize this is a gold played problem but its an expensive store and they should make sure utensils are available for salad bar. At least they could post a note at the bar saying they have no forks.

Had to make a quick run to WF and just made it before closing.... I parked on Reichert.... For ease…read moreand speedy entry. Well after the super awesome human checked me out (tall curly hair teen) I ran back toward the way I entered and was met with a locked door ... ugh. I asked 3 folks if they could please let me out and they said - sorry you gotta walk around with little to no empathy. Even it's that's a the rule ... maybe add a smidge of "Girl, I get it... but it is what it is doll." Nope - no emotions. And I get it was late but I was in there fifteen minutes before closing and it was just 9pm. :-( Then out of the magical glowing abyss comes Fernando ... he said, ma'am - I gotcha! I could have kissed him! Super friendly, super nice and super accommodating! Thank you Fernando - I pray God blesses you (AND YOUR FAMILY/ FRIENDS) in your health and strength and quality of life!! Mwaaaaaah!!!!!

Manager is very helpful. Staff is friendly. Plenty of…read moreparking. Store is clean and well laid out. Beautiful produce. During crab season will crack & clean your purchase. Often has many things Safeway is out of. Can also order delivery through instacart

I will no longer use Lucky market in Novato. They will not help you with the coupons on your phone…read more Wi-Fi doesn't work and they tell you to go outside and open the digital coupon and bring it back into the store then they will give you the discount. When I walk inside the store, the coupon goes away. I refuse to deal with this store any longer, and their digital coupons.

I like Safeway, with all there improvements Store looks…read moregood, but with all the money they spend they need to improve there WiFi sucks in the store. You guys need to improve that nig time. Also as a suggestion lower prices leads to more volume less waste, sell more products stop being greedy, you will do better business and again less waste Just saying

It's a seemingly nice grocery store, a bit run of the mill for what one might expect in the area…read more Strangely, you may encounter some unusual assistance selecting beverages or other items. I ended up with a wine that seemed to have the effects of a plastic jug of vodka, but there may have been some other factors involved. If you do to go here, perhaps avoid your go to items. Perhaps avoid talking to strangers and wear a mask.

I recently purchased some Honey Hydration day/night cream for holiday gifts, and unfortunately,…read morethree of the four day creams had mold in them upon opening. I contacted the corporate office and no one got back to me. My thought was since I didn't have a receipt it would be a problem to return these items for an exchange. That was not the case, I walked in, and let the gentleman in the service booth know what happened, and he told me to go do some shopping and to let the cashier know I have a refund coming when I check out. I did some light shopping because I was unable to exchange these due to them only being available for the fall. I purchase some Pad See Ew in the frozen section, as well as Enchiladas, and Birria. The Novato store has excellent customer service, and is always clean! The parking is so much better now that they're the only store there; besides the coffee shop at the other end of the lot. Highly recommend this TJ'S!

This is a wonderful Trader Joe's. It doesn't seem to be as frantically busy as the San Rafael or…read moreGreenbrae Trader Joe's are. They always have a good selection in stock, unlike the San Rafael Trader Joe's these guys rarely run out of whatever they're stocked up on up and they're close to Whole Foods and Costco. Very convenient the staff has always been pleasant very friendly and eager to help.

I came into the market today and it was set up so nicely!! Many options to choose from in the fruit…read more- vegetable section. They even had rambutan . I picked up baby bananas, mint, rambutan, spinach, cinnamon sticks, rose water, lentils, & Jamaica. The music was jamming and the service was friendly. Enjoyed my first but not my last visit.

I was the sole patron in line waiting to check my items out at the register. There were 2 workers…read morebehind the counter, one helping a lady purchase an item behind the counter. The other was counting bills at the other register, I assume closing out a till. I patiently waited for my turn. The lady checking out looked back at me a few times while she checked out. 3-4 minutes later she finished paying for her 4 items, and I was still waiting patiently. When the transaction was finally done, I figured it was my turn to check out. Instead of being greeted to come check out, the two ladies continued to talk like they were at a salon while I stood there, still waiting as the worker completely ignored me. At that point I decided to leave my basket at the counter and leave, and the lady in front of me basically followed me out to my car. I'll let you figure out the race of each party involved. I've been in this market many times in the past without this type of treatment, and love supporting local businesses of all kinds. Now I have to reconsider this location.