Con Am is the worst property management company ever! We have been emailing this property…read moremanagement since June about mold growing in our master bedroom and both bathrooms and have had no replies or remediations other than it being cleaned by the old maintenance staff on the window once in June. I called the properly manager 3 times since this Wednesday after we stopped paying rent this month and filed a notice with a lawyer on Monday and he initially said that they will talk to the risk department first on Wednesday and then that changed to Thursday with the updates from the vendors that came on Thursday. Multiple vendor came by to look where the mold is growing but didn't really test anything. They said they were going to use the moisture reading from 5 months ago when they replaced the master bathroom and other bathroom flooring as soon as we moved into the apartment that was warping and coming off from the existing moisture issue that no one informed us about when we moved in. When we did not hear back after the supposed Con Am management call, I called David again around then to get an update only to find out the risk department was not able to join on any of the calls and when asked for their contact, David the manager refused to give their contact details out to us to reach out and resolve any lease contract issues which is now null and void due to Con Am breaking the California habitability law. My attorney has requested Con Am's attorney's information at least twice, once on Wednesday and another on Thursday, but for some reason my attorney has not been given Con Am's attorney's information. We have been trying to resolve this mold issue for months, and even after we were served with a 3-day notice, Con Am has still not engaged with us or my attorney to resolve this issue or the 3-day notice. When on the call with David, he asked once if we were willing to move to another unit in the building when he mentioned all the possible work that is going to be done with the hvac leaks, walls, flooring and pest control/ termite treatments and I pointed out that they may need to do a lot of renovations in here to make this apartment habitable as I cannot live here during that time since Con Am has failed to resolve the mold issue, so I may be forced to move out due to how sick myself and my dogs feel while living here since we moved. I said we are willing to take a look but the way that this whole situation is being handled is really not making us trust that the other units may be any better than here. We have had to live here with mold and these issues which we made the management and leasing office aware of as soon as we saw them without any proper long term solution for these ongoing issues from basically the time we moved here. We are not paying rent to live here in this unit like this and they need to offer a long term solution of me moving out one way or another. My dogs have had multiple vet visits into thousands of dollars at this point just for horrible allergies which the vet just confirmed may be caused from mold. I'm having multiple doctors visits for confirmed mold symptoms myself. I am concerned for the health of my husband, dogs, and myself. Con Am's failure to address this issue is causing us financial hardship and health issues. Property manager David said that his management refuses to let him to give us the risk dept/ lawyers contact information so I did mention we're being forced to consider other means of legal action if we do not hear back on anything today. The 3 day notice to pay rent to David served for September rent is illegal and void at this point as the lease was violated by their management and the contract has become void due to management's lack of response to resolve the mold and water damage and rotting wood issue for months.

If you are looking to live in a mold infested apartment, by all means rent here! I was in a…read moredomestic violence situation, and was felt completely discriminated against by management. and Now they say I owe them thousands of dollars. Beware !

Absolutely Disgusting and Dangerous Living Conditions - Avoid at All Costs…read more If I could give zero stars, I would. Living here has been an absolute nightmare -- from dangerous health conditions to a complete lack of professionalism from management. Here's the reality: Safety concerns Mold and Unsafe Living Conditions We discovered mold in the unit, which is a serious health hazard, especially when ignored by management. Despite timely report, we've been met with blaming being put on us and stating that we caused it even though we just moved in and it was found due to a leaking AC. That yet again we were attempt to be blamed for. No apologies for the health issues it caused or even attempt to make situation right. Trash Everywhere / Parking Lot is a Dump The parking lot is disgusting. Overflowing trash bins, garbage littered across the grounds, and no enforcement of parking policies. Residents park wherever they want -- sidewalks, red zones, blocking garages -- and management does nothing. Meanwhile, we follow every rule and still can't get basic courtesy in return. Unresponsive and Incompetent Management We've called, emailed, texted, and even visited the office in person -- only to be ignored for days or even weeks. Voicemails go unanswered, and no one is ever around during posted office hours. When you do get a response, it's a copy-paste excuse, with no actual resolution or accountability. We were told an inspection was happening so we had to be home, instead they turned the water off and forgot to update us. Pest Infestations Ignored We reported a nest above our front door -- nothing was done. Just like everything else here, they blame "Wi-Fi issues" or "construction," but the truth is: they don't care. Selective Enforcement & Favoritism Certain tenants get special treatment (e.g., more parking passes than the limit), while the rest of us are put on waitlists or forced to pay extra for parking spot. This favoritism is clear and completely unfair. Noise Complaints = Useless We've submitted seven noise complaints about the neighbors next door -- nothing was done. They party constantly. Bass so loud it makes our walls shake and paintings move. We showed video proof, and management still dismissed us. We're business owners working from home, and this has disrupted client calls and our daily work. Instead of helping, they made it worse by telling those tenants exactly who reported them -- resulting in us being stared down and harassed in our own home. This has now become a personal safety concern, especially for my partner, who no longer feels safe in the parking lot. Lies and Broken Promises from Day One On move-in day, we were promised repairs that never happened. They even asked us to write a positive review on the spot -- that should have been the first red flag. Since then, we've been treated like we're the problem, when all we've asked for is basic communication and safety. Bottom line: This place is gross, mismanaged, and downright dangerous. If you value your health, safety, and sanity -- look elsewhere. Do not let their "tour day charm" fool you. What you'll get is silence, trash, mold, and a management team that gaslights you for complaining.

Super nice staff, easy rules, easy move in. Nice location and pool and hot tub are nice. All around…read more5 stars.

hello, my daughter and i resided here from 2018-2020. During our short residency here, I was…read moresexually harassed by the maintenance man often, every time I needed a repair he would make comments about my appearance and how he wanted to kiss me etc. I reported it to the management company several times but they ignored it. The leasing office manager at the time was very kind and, I witnessed more than once, the management company regional manager verbally abusing her. In addition, there were several times whereas the amenities such as the pool and spa were closed for months but, I was still charged for their usage ( a direct lease violation). I did not feel safe living there. My apartment was loaded with mold, the windows are old and falling apart, the spa was filthy ( when it was open), and neighbors marijuana use led to smoke in my daughters bedroom. Lastly, even though I legally had the right to withhold rent, I've been reported to a collection agency and thus my credit is affected. Stay away from this place. Better yet, if you are a patriot who loves God and does not want to be harassed get out of California

I wish there was an option to give 0 stars because the entire Elan Alicante apartments and property…read moremanagement should no longer be in business. I was greeted at the door of my soon to be apartment by Megan Tarver, the property manager, who had (what appeared to be) a nice, comforting smile and was very professional. She sold us on our unit and we rapidly moved in. As time went on, our maintenance orders became more frequent. And to top it off, our PROPERTY MANAGER became less responsive. The phone is Almost NEVER answered and the office is almost ALWAYS vacant. First was the broken kitchen fan, then the washing machine (which sounded like there were a ton of bricks inside, the maintence guy said this was normal) then the broken closet rack that held up all of my suits and uniforms, the bathroom towel rack, the peeling paint on the doors and bathtub, the rusted metal throughout the apartment, the broken door to our fireplace. To add to the frustration, our upstairs neighbors were engaging in daily domestic disputes. We documented every incident and sent them all to MEGAN, our property manager. She merely warned the tenants and the problems continued and worsened. The cops were called and one was arrested in front of all the children in our complex. To continue, Alicante way is not a safe street to park cars (which is where guests or additional tenants must park if your spot is taken or the lot is full.) We had two incidents where cars all up and down the street were broken into via blunt force. When we contacted the property manager begging for security cameras to be installed or patrol officers to be hired, nothing was done about it. The mold was our final provocation. My room mate and I woke up and were coughing black mucus. We opened up all of our vents and saw what appeared to be mold pores everywhere. We contacted maintence, and of course they denied the mold and said it was moisture from the weather. They cleaned out the vents and we spent most of the next few days out of our apartment. When we came back, we noticed a strong chemical smell in our room which we believe was from the maintenance trying to remediate the mold. Attached to this review are pictures of all the maintence requests and pictures of our vents for photo evidence. The staff here is unprofessional and absent, the maintence crew is UNQUALIFIED TO DO THEIR JOBS. The appliances are old, rusting and do not work properly. The amenities (pool & gym) are rarely clean and the gym is a joke. There is dog feces everywhere as the tenants do not bother to clean up after their pets. Please do not fall for Megan's fake charm. This was such a disappointing and miserable experience.

This apartment complex has a lot of potential and, in many ways, is a beautiful place to live. The…read moreproperty itself is quaint, quiet, and tranquil, and the atmosphere is generally peaceful. The grounds are well kept, and it could truly be a wonderful living experience. Unfortunately, the management office (Monica) significantly detracts from that experience. Monica present with a significant lack of customer service skills. She is inconsistent with whom she enforces the terms of the leasing contract and she herself does not abide by them. Interactions with office staff have often felt rude, dismissive, petty, and unnecessarily condescending. Rather than feeling supported as a resident, I've frequently felt talked down to and ignored when trying to address concerns professionally. The most frustrating part is the apparent lack of any clear avenue for resolution or accountability beyond the onsite office. Attempts to escalate concerns or request assistance through a higher level of management have not been productive. It's disappointing because the property itself deserves much better management and resident relations than what is currently being provided.

This apartment is rock bottom, what makes it nice is the creek. They're old apartments that get…read morepainted white and considered "modern". No ventilation and mold issues. Leasing office has the most unprofessional people there. The easiest way to describe their unprofessionalism is petty and ghetto. Broke my lease to not have to deal with them longer.

I Love My Home!! my granddaughter, and I have lived at our Tuscany Hills apartment for six years…read morenow. What differs Tuscany Hills for most other apartment complex complexes is that the manager is also the owner of the complex. And that makes a huge difference! They put money back into the community every year. The management team in the office here is wonderful! And you put in a maintenance call and their app to be out the very same day. Everyone here is absolutely wonderful and great to work with. I highly recommend Tuscany Hills apartments!

Wow! Monica and Angie made my transiting living here so smooth and easy! The leasing office has…read morebeen nothing but communicative and helpful with all the steps to making my living experience here worth while. In all my experiences at other apartment complex's, this has BY FAR been my best, and favorite experience living here at Tuscany Hills, thanks to Monica and Angie. Whenever I come with a problem or issue they always give their full attention to making sure I feel heard and that the problem gets resolved, and I am beyond thankful for the whole team for being so helpful!

I would highly recommend finding another apartment complex. Very poor management, didn't help with…read moreany of the issues we had. The place is infested with bed bugs. Cars get broken into in the parking lot all the time. Only thing nice about this place is the view. Do not be fooled!

Copper Hill Apartments I consider to be one of the better complexes I've lived in spite of the…read morewindow dressing as well as the doors/sliding door clearly needing attention due to lack of energy efficiency and last it wouldn't hurt to replace the Central Air Units. What makes this apartment complex better is the newly appointed Manager nearly 2yrs on board Elisa Chaves always willing to go the extra mile to please her tenants. I can't think of anything she has promised that didn't happen exactly the way she explained. As most renter's you will experience problems within your dwelling, I can honestly say in my past Rental history workorders can go on deaf ears more times than I care to explain I find myself setting up a 2nd sometimes a 3rd workorder before the problem is addressed. With Elisa you will notice a response almost immediately, if not within hours of presenting for sure the next day. She is the best manager experience I've ever lived under wish I could take her with me if and when I'm ready for relocate. Never have I had a manager take the time to call and give me updates if the schedule she promises doesn't go as planned. She is selfless and one of the best people persons you will ever meet in the Complex Management Business hands down, Guaranteed!

I lived here for 3 months and so far it's been a great experience. We've only had one maintenance…read moreissue and it was fixed the same day. The other residents are respectful and friendly from my encounters. There's a lot of kids that live here that like to run around on scooters and e-bikes on the weekends-they can be a little noisy but it doesn't bother me. The property manager, Gigi, has been so helpful and kind with any questions I've asked. Lots of open parking and no sketchy weirdos loitering around. I have never seen the dumpsters overflowing- the trash is collected multiple times a week. I do find a spider in the unit every so often but it's definitely not a pest problem. Never had a package stolen so far! I'm really enjoying this place!

Don't let the appearance of this complex fool you. At first glance, it looks like a quiet and safe…read moreneighborhood, but that has not been my experience at all. During the 10 months I lived here, I had my gas siphoned, a SWAT team break down a neighbor's door during a hostage situation, and another neighboring unit where a drug-addicted couple had frequent violent altercations. The situation became so bad that I had to call the police over a dozen times during my short time living there. The most frustrating part is that management has received complaints about these issues for years. They will tell you they care and that they are addressing the situation, but nothing actually changes. The responses often feel dismissive and unhelpful. What ultimately pushed me to write this review, however, was how my move-out was handled. Although I moved out before my lease ended, I made every effort to leave the apartment in excellent condition. I had the unit professionally cleaned, including the carpets, and had all holes patched and painted. After the pre-move-out inspection, I even provided management with the invoices for these services. Despite this, I was still charged nearly $500 in additional cleaning and painting fees. I was also charged an incorrect $450 rent balance, even though management had previously confirmed that I had paid the remaining rent and utilities owed. Even after explaining this and providing documentation, they still refused to return my full security deposit. Overall, the experience was extremely disappointing. For the price you pay to live here, there are far better and better-managed options in the area. I strongly encourage prospective renters to carefully consider other properties before signing a lease here.

"I've been living at Costa Point Apartments for the past five years, and I absolutely love it here…read more The community is warm and welcoming, the residents are friendly, and the management--especially Lance Gonzalez--is outstanding. Any issue that comes up is addressed quickly and professionally. The amenities are top-notch, from the pool and jacuzzi to the fully equipped workout room. The views are beautiful, and the entire atmosphere makes it feel like home. It's truly a wonderful place to live."

A henhouse made of soft cheese…read more Torrey plan, $5k/mo, $45 sewer, $35 trash, $50 dog, $160/y insurance. In a week similar unit went for $4.6k. Unit condition was OK, carpet was filthy. + Privacy, nice views, wild animals and bats. - No direct sunlight, nowhere to go for a walk. ! Child stepped on a piece of glass in the pool. ! Dishwasher had debris from deteriorated internals. ! Stove and oven never worked well. ! Washer and dryer are cheap junk, will destroy your apparel and your sanity by rumbling and jumping around. - Feels like a 1500 sqft apartment, space wasted on stairs and useless areas - nowhere to put a shoerack! - Laundry room on the ground floor, enjoy extra workouts. - First floor, where you spend most of the time, is like a small studio. - Self-scratching walls with illusion of freshness - cheap paint slapped on top of dirt, hair, dents, insects. ! Master bathroom is extremely impractical, shower - nowhere to put your shampoo or luffa other than the floor. ! Garage doors unreasonably narrow, enjoy scratched mirrors. Occasionally would not open with remotes. !! Blower heater is right next to the master bedroom, enjoy sleeping with a loud noise. !! During rains with wind, water pours inside master bedroom through the balcony window. Community has known issues with rainwater leaks, most residents are familiar. 7634 has a history of leaking deck. Feb 25 - ceiling in the master bedroom got wet and started to drip. Took 6 weeks to "address" the issue, multiple contractors visiting to provide repair estimates (management company was looking for the cheapest option). Drying process took 3 weeks, entire master suite was locked out with a noisy drying device running 24/7. Contractors left several walls damaged and I had to fix them myself. Management company offered $500 credit for the trouble, how generous. Oct 25 - heavy rain, a wet spot and audible droplets of water hitting the ceiling thereafter. Now the cherry on top: Whittington Property Management Inc and their protégé. Belinda was a nice community manager, mysteriously* disappeared in Oct 25 and replaced with a new one, LG. LG impressed day one - disclosed the full list of residents by CCing everyone in a bulk email. I notified LG of a leak and asked to move out 1 month early, declined. I let various people in yet again to inspect the unit. One day a community technician showed up without any communication to do something useless, didn't let him in. Then I received an email from LG claiming addressing a moisture issue is considered urgent and I "made a decision to postpone" repairs. LG also generously offered to relocate to the worst unit of the community (despite me stressing many times we want to move out) that sat on the market for a long time and throw $4500 on it. Turned that nonsense down and joked we could stay mo-to-mo if the rent went down to $4500, to which LG responded "we will not be approving a reduction". A day after notice to vacate it went on market for $4500 and the "urgent moisture issue" just vanished, as if never existed, nothing was done to address it, ever, which is a violation of the lease agreement. The unit was rented out shortly so new residents can enjoy "Luxury Living". The moisture results in mold growth, no treatment was ever done, no idea how affected the unit was/is and if we were exposed. LG assessed the unit condition to be move-in ready, with clean carpet and no paint damage to point out. Yet, slapped a $1090 bill for paint job because "I was instructed by the community owner to do a full interior color change for all homes upon move out." and $295 for carpet cleaning because "it is a standard requirement for all move outs.", after confirming in writing "paint was found to be in good condition" and not providing any proofs of any damage; both in violation of the lease agreement. Community owner can't order any improvements at my expense and deductions are subject to California Civil Code § 1950.5. Neither was I obligated to provide proofs of professional cleaning according to the lease agreement, which I read start to finish and LG obviously did not, it clearly states "you may clean the Residence yourself". I have an industrial carpet washing machine to keep my home clean at all times and I spent half a day washing entire place one last time before move-out, so $295 for useless carpet "cleaning" is an insult to injury. Overall: everything in life has pros and cons. You spot some when touring the property and make a consious decision to move in. Then sh*t hits the fan and you realize how dishonest, anticonsumer and potentially dubious the management company is. Costa Pointe was the most expensive, yet the worst place I've ever rented, with the highest amount of indefencible move-out charges. Renting out units with known/reported water leaks repeatedly is beyond me and probably unlawful.