Management does NOT CARE. DO NOT GO HERE!!! Most of the equipment has been broken for MONTHS, the septic line from the mens walkway into the pool has been a known issue. I can't walk to the pool deck without wanting to vomit. In the last four months, the sauna has been out of commission more than it's been working. This is not an exaggeration. Go spend your money elsewhere! read more

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Everything is BROKE. ALL THE EQUIPMENT meeds to be wipe down and cleaned. Come on and revamp this gym ASAP! read more

LA Fitness - Gyms Near Me - Waldorf, Maryland

If I could give a negative number, I would. I've been going to the gym for about 2 months. The pool and hot tub area has NEVER worked. The staff lies and says it will be operating in a few days or weeks, but that never happens! It literally has never been operational since I've been a member. To add insult to injury, now the sauna is broken, and it has been "down for repairs" for about 2 weeks now. This LA Fitness location is the worse I've ever experienced. The pool and sauna is what sets them apart from other gyms. With those not working, I can go to that other gym and pay only $10.00 a month. I'm paying extra money for nothing extra. That concept makes no sense! read more

I decided to give this gym a try and signed up for a guest pass. When I arrived, I handed over my driver's license at the guest services desk, only to be told, "The guest pass is only for the cardio machines. If you want to use the weights, you'll need to buy a day pass for $20." How are you supposed to try out a gym when you're restricted to just the cardio equipment? Total waste of time. read more

I've been a member for a year now. The equipment can be replaced/updated, but I mostly attend the gym for the fitness classes. The area where Zumba/Yoga is held could use some fans, members have made several complaints and nothing. I would think they would care a little more about their members health/comfort while working out. The best gym in the area for equipment usage is Planet Fitness. read more

I have been training at different LA Fitness locations across the country for over 20 years the only time I did not have a membership is when there was no LA Fitness near my home in Killeen TX...I've been training at this location for 3 years now and I've dealt with constantly broken equipment dirty locker rooms horrible staff but this wave of days without disinfecting spray or wipes is a bridge too far...I thought it would be a one time or maybe at two time thing but it's become a consistent problem that you can't clean the equipment after it's used unless you bring your own wipes in here...They even told my wife that it was because of budget cuts...GTFOH...they have definitely lost a longtime member I will take my $45 a month elsewhere because this is absolutely ridiculous. read more

DO NOT GO TO THIS GYM.. They have ROACHES!! I called and the person (Lady) who is the operational manager was VERY VERY RUDE TO ME. Her name is Apollonia ( sorry if I spelt your name wrong) When I called and spoke to her I wanted to speak to the GM or someone higher. She told me I couldn't. She was so combative with me... As IF IM not a paying member. I was so appalled by her responses that I have officially terminated my membership. The lady was so GHETTO to the point she told me to PULL UP. Who talks like that to a paying customer??!!! I actually recorded the whole conversation. I'm sure nothing will be done and members will be subjected to, the roaches that can possibly be transported into your homes and rude customer service. She also told me that there was nothing else she could do about ppl bringing in roaches from there homes.. Not to mention there is a customer there who trains other members and this lady would bang on the sauna walls. I mean it makes everyone in the gym extremely uncomfortable. Once brought to management attention nothing was done and she still comes to the gym with disturbing behavior. I hate to keep going but I have kept my mouth closed for a long time, yesterday was the icing on the cake. Just the other day they turned off the lights at 10:50pm and I was still in the locker room changing. It really was the back and forth last night with the lady and her" I can PULL UP" that has me scared to ever complain about anything in this gym. So there for I will not return. read more

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If I could give a zero star rating I would. I went to cancel my membership (12.10.2023 @ 11:20 am) & the front desk receptionist (I did not get his name) expressed to me that he could not cancel the membership. I told him that was fine. All I needed was a number or someone I could call that could, even a manager to which he responded that the operation manager only worked 9am - 5pm Monday through Friday. Remember you I had already informed him that I work from 5am to 6pm & the logistics of what he was saying made absolutely no sense for the circumstances in which I found myself. If I could make those hours or any of their operational hours on the weekday I wouldn't be cancelling my membership, now would I? He said I could try to call corporate but that CORPORATE COULD NOT & probably WOULD NOT be able to accommodate my situation. I called another la fitness location in CA (since the Waldorf one was of no help) and she at least OFFERED me the customer service number so I could attempt to fix the problem. She was much more helpful than the other guy. And guess what??? Customer service could and did help me. Waldorf's La Fitness employee's need to be trained better. The lack of care, concern, or helpfulness was truly a turn off. I will never join an La Fitness gym again because of one person. read more

I was invited to attend a spin class with a friend. She called ahead to inform them about a guest pass...gave them my info and said we were all set. Well, I arrived early and told them I was here for the guest pass. Needless to say, customer service for new customers was not present. I didn't know where to go and what to do and the two at the front went back into their conversation as if I wasn't there. I asked again, where is the class, they looked at me aS if I was disturbing them and pointed back there. I was super disappointed and walked off thinking, that's how you treat guest. The spin class was great. I was welcomed, checked on and encouraged to come back! I was tempted to join simply from the Class experience. I received a follow-up call which was not what I Considered to be professional. At this point, the class experience was great (I would that 5 stars)but the customer service leaves me no choice to take 2 stars away. Facility was clean and machines looked to be in good condition. read more

LA Fitness - Gyms Near Me - Waldorf, Maryland

Beware bad business practices. If you pay for sessions, and then realize you have more sessions built up than you can use - they will tell you that you have one month to use them all up. Do not pay for training sessions unless you are positive that you can use them. If you do not, you will lose them. I lost about $2400 worth of sessions. Also, the trainers often cancel which is extremely inconvenient if you work full time and are trying to squeeze training in. read more

Poor management. Majority of the equipment has been broken for months. They are always out of sanitary wipes.

the absolute worst gym in DMV . 15 broken equipments on any given day . An utter waste of space. if a Golds Gym took over this great location, they would thrive big time . read more

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Staff comes across mean,unfriendly and arrogant . They are disrespectful in communication and love to smart mouth members. read more

Simply love LAFitness Fort Washington, and my personal trainer Matt is the best ever. I have also been using the pool three times a week ( aqua-fit ) but unfortunately, they are closing the pool permanently September 1st. I am not sure what is the rational behind it. I am expecting a reduction on my membership since the monthly fee includes the usage of the pool. Very disappointed! Jean-Claude read more

So apparently at this LA Fitness they hire people who know nothing about the equipment! I noticed they changed the stair master equipment & I was having troubles so I go to the front desk where as the worker was on the phone he said he would be able to help me but he was on the phone I had no problem waiting but I was on a time crunch I needed to leave in an hour & I still had about 45 minutes of cardio to do, so I decided to go over to the workers sitting at the desk & the man proceeds to tell me that he knows nothing about the equipment & I need to ask a trainer on the floor. I go over to the only trainer I see on the floor & he tells me that he is working with someone at the moment & I don't want to take away that persons time so I pack everything of mine & leave. It makes zero sense how this specific location gets new equipment then doesn't train their employees on how to use it, I will never be returning to this locatio, just hope you guys can do better! read more

I'm having a great experience here I don't know what people want out of a gym but this place is just perfect has all the equipment and great staff I really enjoy LA and will continue to go here only if it was open 24 hrs ! read more

Just left from here not sure if the other review posted it's not a bad gym I will say today though it was extremely hot and when I mentioned it to staff on two separate occasions they didn't seem to feel the heat because obviously they weren't working out but when I asked other gym goers they all said it felt significantly more humid than normal...I came here for the kids club and couldn't even get past my first working set of squats because I felt short of breath and while walking on the treadmill I was sweating pretty extreme for the speed to be 2.0 hope this review helps out a little bit I'd suggest ceiling fans...ps posting a pic of myself so you guys won't think I'm just a random fat person being petty lol read more

LA Fitness - Gyms Near Me - Waldorf, Maryland

I have read a good amount of negative reviews about this gym but I personally think this is a great gym. I have been to many other gyms in the area and this is the only gym that pretty much has every piece of equipment you can think of for weight lifting besides Golds Gym. Not only that, but nothing is worn down or old in terms of equipment. It doesn't ever seem to get too packed in here either which is great. My one and only complaint is the locker room could be a bit cleaner and could use some upgrades. Besides that this is a great gym and has everything you need if you're big into weightlifting. read more

Don't come in when they're having a dance class. The music is way too loud and you can't hear your own music with head sets on! Definitely will give you a head ache read more

Not a terrible gym. Has a pool and good equipment. But if you try and cancel your membership make sure it actually gets cancelled. I canceled mine in April, filled out the proper paperwork and the girl said it was going to get taken care of, 2 months later and I'm still being charged. They lost my cancellation paperwork and tried to get me to print a cancellation form off of my profile (that I don't have anymore) and now they say only a manager can cancel it since I moved and am not near an LA fitness to go in and re cancel. Been an very annoying process read more

Although the people I've met at this gym have been cool, I am a bit disappointed at the lack of urgency taken to repair equipment. The seats on the hamstring machine are extremely worn, and this is largely do to a failure to change out the pad once the initial tear occurred. At the end of the day it's all about the demographic in which the gym caters to. I have never seen gym equipment worn to this degree at the Crofton or Bowie location and it shouldn't be any difference at this location. read more

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I have a membership for all of MD. I've been to only 3 so far but I like this one in Waldorf the best. The people are nice. Its always so clean. The equipment works. The wifi is strong. I like to watch Netflix whilst I jog. The staff is friendly. No one is staring and judging my subpar work out routine. There's plenty of parking as well. I haven't used the hot tub but a lady in the sauna told me that they clean it very regularly. read more

Been here since place first opened when Sean was the manager, and it's been the best LA Fitness I've been to. There are ups and downs with equipment and facility but every place of business has them. The price of the membership out-weighs the small things that can be worked around and as long as the staff are there problems can be fixed. I give this gym a five because of their cost effective plans and their location. Before LA Fitness there was only one gym in Waldorf and I for one am glad to have this option. I thank God for it! read more

I've been a member of LA Fitness since 2013 and as an avid traveler, I've been to a bunch of LA Fitness facilities within the US. With that being said, I must say the Waldorf location is the worst I've been to. The only thing that keeps me coming back are the great people who workout here. But the staff is extremely unprofessional and there's no urgency to fix or maintain equipment (there are stair master machines that have been broken since before the pandemic). This includes the sauna and the freaking water dispenser! This location is in the perfect space and has the potential to be a great location if the management took more pride in it and put some money into this gym. I find myself driving 20-30 mins out of the way to experience better gyms with operational equipment. Where are these maintenance fees going???? read more

I waited a while to post my review, I have been using this gym for over a year now and wanted to see how they performed. I really love this gym! It's clean, spacious, always equipment to use, and the class instructors especially Teekeyah are amazing! The best gym in waldorf. I took one star off, because I believe the kids club could use better staffing and the front desk greeters could be more friendly. The gym has flaws, but most do. I think this is the best gym in the Waldorf area. I have the blue cross blue shield "Health Ways" plan that allows you to go to pretty much any gym in he US for $25 a month. You pay the insurance directly and you can cancel anytime. It allows me to have access to Waldorf Fitness, which I like the smoothie bar and their spin classes (w/ Tasha) but the facility needs a face lift. Good luck! Pros: Equipment (always works and is available) Sauna (clean) Pool (clean) Classes (outstanding especially Zumba and body works) Facility (clean, I always see people cleaning) Cons: Kids club (big kids okay, small kids need to do better) Some Staff ( not all but some could be more inviting) read more

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I'm not coming here anymore! I'm in the gym now and looking at 5 different people with no mask on or not on properly!! Staff walking by not saying a word. The pics are two of the members I'm referring to read more

LA Fitness - Gyms Near Me - Waldorf, Maryland

I have been coming to this gym since they opened. This gym use to be a 5 star gym. The gym staff use to be very friendly and helpful. Now the gym staff is ignorant, it seems they allow anyone to come Into the gym regardless if they have a membership or not, perhaps this is the reason why lockers have been getting broken into so frequently. Half of the equipment doesn't work. If I could give this gym 0 stars I would. This gym needs new management ASAP. read more

Selection of classes is poor especially for older people not yet physically fit. Treadmills not clean, a lot of gunk build up on them (gross). read more

I am a Veteran and a minority, and I would encourage you to take your money to a more ethical and deserving place of business. I do not trust this company to do business fairly or ethically. I am extremely disappointed at the Management of LA FItness. I explained that I was "told" that I was signing a 6-month Personal Training contract, but on paper - it apparently was a 12-month contract; making me financially obligated for $1,560 more than I budgeted. I was told that several other Customers complained of the exact same thing around the exact same time that I started training, and after several questions - the Personal Training Manager was fired; but we were not released from these contracts where the "12" in the 12-month part of the contract was covered by a finger as I signed this document. The salesperson gets more pay commission if they sign customers up for 1 year versus 6 month contracts! Management knew this former Manager was guilty of this with SEVERAL Customers (which was why he was removed from the position). I put my final (6 month) date on my calendar and reminded my trainer. When she looked to verify my date - she said that I was signed up for a year. I immediately asked for Management to please correct this information. No one from Management responded to me for the next 6 MONTHS of complaining. I had to take the company to the Better Business Bureau, because the Management refused to respond to my calls and they were still taking $260 out of my account every month. Mr. Villagomez finally emailed a contract - prompted by the BBB inquiry to him - where my signature was on a 12-month contract. I explained that I did not see anything that said "12" on it when I signed (he likely had his finger on that), and I was only quoted one price for the "6" months that I agreed to. He said that there was a higher price for 6 months. I told him that I was never quoted the other price. The Manager did not believe that, and knew that me and the other Customers like me that complained had no way to prove our argument. Even after I finally got the Corporate office to send me a Cancellation Confirmation with a Final Billing Date of 1/18/2023, they billed my account again for $260 on February 18 and REFUSED TO REFUND MY MONEY! He offered to extend my membership for 30 days of personal training. ARE YOU KIDDING ME!! Management has horrible ethics, integrity, and the worst Customer service. LA Fitness has been hit with numerous class action and individual lawsuits for unethical charging practices. I think there are enough gyms and fitness centers that don't have those issue, where your money and you can get the respect you deserve. Go elsewhere! read more

I've been going to this gym for a year now. They have all the equipment you need and it doesn't smell of body odor! They have a nice pool, hot tub, locker rooms, and it's very clean. They have a cycling room and a multipurpose room for yoga, zumba, kickboxing, etc. The staff here is really nice and I consider some of them friends. Only thing I wish they had is a steam room, but they have a sauna. I also wish the locker room area would more set up like a spa (with towels, basic spa needs, etc.) but I understand you get what you pay for lol. During the week evenings it can be a little tight with certain equipment because the gym is so popular but it's worth it. I really enjoy the yoga here with Cathy. Her class is on Sunday and Wednesdays I believe but it's always a treat participating in her class. read more

Dirty! The Aerobic Room is dirty. I first noticed it about a month ago and pointed out the problem to the Manager who assured me it would be cleaned. Well, weeks later, it is still as dirty. I can only imagine the germs being circulated in this Club. I have been to many locations and Waldorf is the only one that is D I R T Y! UPDATE 7/3/18 Still dirty! Spoke to the Manager again and contacted Member Services, three times. Today, I spoke to Lauren in Member Services at 11:00 and since nothing changed, called back and spoke to Erin in Member Services who like the others, assured me that she would follow up. Well, I thought I would share some of the pictures from the last two weeks. Calling the Health Department next. UPDATE 7/3/18 Erin called back to say that she made the Club Managers aware of the concern. read more

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Everything is down or out of service. Men's sauna been done for the last 4 months. No boxing bag. They missing a lot of things LA fitness have to offer! Vending machine sometimes down also...They claim COVID messed up a lot of they orders so they behind. I think they should lower the membership monthly honestly read more

I had the privilege of working with the VP when signing up for a membership. He was super friendly and made the entire process extremely smooth and easy to follow. No stress at all, plus a beautiful facility I can't wait to use. Thanks! -Brandi guest read more

Only reason they got 1 star because I couldn't put 0. This has to be the worst customer service that I have encountered EVER.....Rudest group of staff. Descent equipment, fairly clean, but the first thing you see when walking in, is the staff. Put the equipment first or move the staff in the back of the building better yet, let them all go and conduct training on how to treat customers. Sincerely Alayr'c read more

Go to Waldorf Fitness, instead. This gym is the worst and they take forever to get things fixed. 4 out of 6 stair climbers haven't been working for the longest. If I'm paying for a membership to use this equipment, why isn't equipment getting fixed when it breaks? The floor layout is cluttered. They do have a lot of machines so they have a little bit going for them but... just go to Waldorf fitness lol. read more

Worst business and sales practices!!!! Super aggressive and if you try to cancel, they make it near impossible and then have a group of people berate you about why you shouldn't cancel and how you're just not doing "it" right, whatever they assume "it" is because they don't actually ask why you're cancelling! (Not to mention all this only to be told i have to mail in my cancellation request!I haven't been so rude and angry about a customer service experience probably ever! LA Fitness will never get another cent from me. Take your business to Waldorf Fitness! read more

Decent gym but 1 star for the method to cancel a membership. Went in recently to cancel my membership because we are moving out of the area. The guy asked "where'd you open it." I said "here" kind of obviously. He printed off some form I have to mail to Irvine, CA of all places to complete my cancellation. I didn't have to mail a form to Irvine, CA to start my membership. Stupid. read more

Beware of this company! They will con you out of your money. Out of all the locations I have been to, this one is by far the worst. I have personally spoken to the GM Travis, and front desk manager Taryn about the cleanliness of the gym. Both managers did not seemed to interested in fixing the problem in the gym. There are literally roaches everywhere! On the gym floor, locker room, showers, and even the aerobics room. They give no care about there customers, all they want is your money. They will lie to you, and tell you they are running specials but really they are just lowering the start up cost, and raising your monthly fee. The so called "free assessment" is just a sale pitch for you to buy over priced personal trainers. Do your self a favor, and go to Waldorf Fitness! read more

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I am a new member transferring over from Planet Fitness. I can't imagine why anyone would give this place a bad rating. The employees are pleasant, and the classes are the greatest (especially for someone like me who doesn't know what to do to get the maximum workout for my body). In my opinion, this place is great. Don't let a couple of bad opinions stop you from coming to the gym to get in shape and stay healthy. read more

I was torn on my review rating because I go to this gym and I like it, but the new GM Damien, needs a new attitude. I believe this new title is getting to his head. I gave the location two stars because I figured it would get the attention of someone higher than him. On 01/28/2021 i was threatened that he would revoke my membership if I take a sanitizing bottle from the trainer section. I called his bluff and asked him to come with me to the front to revoke it because I can't see LA fitness revoking a $40 monthly membership over me taking 1 out of 7 sanitizing bottles that were over there especially when there were no more sanitizing bottles in the front. He never came with me to revoke my membership, but making empty threats isn't the way to scare someone especially when they pay their money for a service and your threat is unrealistic. At approximately 8:51pm I walked over to grab the a bottle because there were no more in the front (previously mentioned). No one was being trained at that time or I obviously would've never went over there. He says to me "are you part of the trainer program?" I was confused and had my music on, but I answered "no." He replied "then you can't be over here at all"... I started to put the bottle down and the cleaning girl (who was so nice and honestly does a great job everyday) tries to lighten the mood and says "don't let him scare you, take a bottle" I laughed because I thought he was joking I responded "oh I'm not scared, I'm still going to use it... no one is being trained and you close in a hour" he says "do it again and we'll revoke your membership." At this point I'm upset and I'm sure the energy for my workout will be thrown off, but I made time to ask him multiple times to please go cancel my membership because corporate would never hear the end or this. I'll go to Walmart and buy you 40 sanitizing bottles instead of giving my monthly $40 to the corporation if you'd like. I'm so confused because over a sanitizing bottle, would LA Fitness cancel a membership of a valuable customer? I come in, greet staff, do my workout and leave. I'm actually shocked and this is the prime example of what happens when you give someone power who has never had it before, they TRY to intimidate people. I honestly think there needs to be clarification on power in your role. read more