As an Orbea e mtb rider I need to have a store w specialist knowledge work on my bike and Mark n Hector are a) super helpful b) very knowledgeable about the intricate nature of these machines. Had another excellent service today from Fly Rides and I HIGHLY recommend these guys- they're also extremely fast in terms of service times as a rule too. 5 stars easy! ‍ read more

LA Fly Rides - My Orbea ! - Mountain Biking Near Me - Calabasas, California

Great bikes. Great service! Great bikes. Great service Great bikes. Great service Great bikes. Great service! read more

LA Fly Rides - Sweet Turbo Levo Comp! Get some! - Mountain Biking Near Me - Calabasas, California

This bicycle store takes customer service to the next level it's a completely different style of selling bikes. Originally I called just to get business hours and they called me back even when they're closed. Gently helped me navigate through all the options of buying an electric mountain bike and because they were so great this is where I spent my money. They did a white glove delivery and brought the bike to my door I didn't even have to go into the shop what a fantastic way to purchase a bike. read more

LA Fly Rides - A picture of the beautiful rear wheel of my new mondreaker. - Mountain Biking Near Me - Calabasas, California

Just about the most dishonest bike company I've run across. Primary problems are with customer service, the tech (marc) has people issues and straight up lies to clear his work space. Secondly, the general manger isn't much help and despite full descriptions of the problem wasn't able to manage the situation successfully, or acknowledge anything leaving me to write the review. Update: Hector (GM) apologized for the miscommunication so I appreciate the follow up, even if a touch late. read more

Bought both my ebikes here. First was a Specialized Vado. Awesome bike. Next was a Riese and Muller Super Delite. The staff is super competent and motivated. They never over sell, just inform with supreme sincerity. Love just hanging out and talking bikes. read more

LA Fly Rides - My Super Delight. - Mountain Biking Near Me - Calabasas, California

Alex was an awesome tour guide! Me and my fam had a great time bike riding up to the Hollywood sign with the use of the electric bikes. I'd def go again! Happy bday Scott ! read more

LA Fly Rides - Mountain Biking Near Me - Calabasas, California

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I bought my E-Mountain bike at LA Fly Rides back in December. I became obsessed with my bike and began riding every day. When I bought the bike, Austen helped me pick out the right one and helped me get financing so I could afford it. Hector then told me everything I needed to know about the bike. I live about 90 minutes away... so I figured I wouldn't see these guys anytime soon. But then something happened to the motor of the bike (after owning it for about 5 months). I took it to a (different) shop (Not Flyrides) that was relatively close to my house (and is an authorized dealer / service center for my brand of bike). The other shop (not Flyrides) had my bike for almost 2 months while they tried to figure out what was wrong with it. They couldn't figure it out, so they installed a new motor. I was hoping then it would be fixed and I could begin riding again. But that was not the case, and my bike was still broken with the motor not working. I then decided I should have brought it back to Flyrides (where I bought it from in the first place.) I reached out to Flyrides on a Saturday... they emailed me back the same day (on a Saturday, Thanks Marvin!!!!) and got me in 3 days later on Tuesday. It didn't take Marvin very long to figure out what was wrong... it was not the motor... the other shop had cut a wire and once the wire was replaced (I think they also replaced the speed sensor, just to make sure everything was covered.) the bike then worked just like day one. I'm back on the hills baby!!!! Word of advice: If you want to buy an electric bike, go to Flyrides (in La or San Diego) and if something happens (stuff happens, you know) then just bring it back to them and they will fix it right up!!! They know the products they sell! Thanks Marvin! Thanks Austen! Thanks Hector! Thanks Flyrides. Also if you are thinking about getting an E-Bike get on their email list... They always have deals on different bikes and there are some good deals! I don't read them much anymore, since I already got my bike :) read more

LA Fly Rides - Love this bike!!!!!!!! - Mountain Biking Near Me - Calabasas, California

Hector was very helpful in getting my problem resolved with Haibike! Thank you Hector You are the best! read more

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I've been a customer since March. Austin was a patient and knowledgeable salesperson who allowed me to try several bikes before I found the one. Bought a Bulls bike at a very nice price. Had trouble with the rear wheel after a few weeks of riding . Seth and Hector got me a new wheel at no charge! The service department led by Hector is absolutely first rate. I've been riding e bikes for many years now and have had trouble finding good mechanics. Their COVID practices are the best out of any other place I've been to. They have an online appointment system that's error proof and keeps everyone safe with minimal waiting. Long live Fly Rides LA! I highly recommend. read more

Ok let me just start with I'm over the moon with LA Fly Rides!! Just when you think small town friendliness and genuine concern for customers is a thing of the past, boom, you have Mark and the whole staff making you feel like you're the center of the universe! Incredibly knowledgeable! I will only deal with LAFR for now on!! Thank you guys!! :)) read more

THE place to get your ebike. I'm over the moon over my pandemic-era ebike. It is now my favorite way to get around, get exercise, get green and get happy. After doing my online research, I went to my nearby bike shop in Pasadena - and watched the owner sell a bike to someone for $800 over MSRP. The shop also was full of people unmasked and socially distanced, but the sales guys did not care, just kept raking in money. I walked out - and made an appointment at LA Fly Rides. This shop is covid-careful, honest and makes the time to explain everything carefully, since you get your own appointment time. Austen the manager was awesome. I've found it's also important to establish a service relationship with a bike shop. Hector the service manager is amazing, as is the technician Seth. Both took so much time to explain to me which parts of my bike wear down, how to care better for my bike, how to oil my chain, etc. Don't bother going anyplace else. read more

This is the ONLY place you should buy your e-bike. Austen is so amazing and patient as he explains EVERYTHING you need to know. Then, he'll take you across the street on a beautiful trail for a real demo ride so you can get a feel for an e-bike with advice and info from Austen riding next to you. They applied a few discounts to my bike and pedals and I got a fantastic deal and an amazing new bike. read more

LA Fly Rides - Mountain Biking Near Me - Calabasas, California

This is by far the best and most eco-friendly way to go up to Griffith Observatory, roam around Griffith Park, check out the beautiful houses, weave through twisty roads, and take pictures by the Hollywood Sign up close. Best of all, not a single worry about parking or traffic!! LA Fly offers affordable e-bike tours and rentals all year round. Their bikes are in excellent condition and super easy to get used to. If you're a cyclist, you'll have no problem adapting to one. As a matter a fact, you'll learn to like it so much you'd have a hard time switching back to a regular bike The staff were super friendly and helpful. We didn't book in advance (but you should to make sure they have a spot/bike for you). Thankfully they were able accommodate us. Within minutes, we've checked in, signed our waivers, got a crash course (no pun intended), and off we went!! It literally took us less than 5 min to get used to it, and off we "flew"!! Guys, I highly recommend that you check it out, tourists, locals, lovebirds.... this is really the way to go! read more

LA Fly Rides - Sexy bikes for rent and sale!! Friendly staff!! Good location! - Mountain Biking Near Me - Calabasas, California

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This shop is awesome. Austen was amazing and so knowledgeable and so patient with us. The selection is outstanding favoring Bosch and the higher end bikes. I /we shopped multiple stores for an ebike guru to guide us in this complicated arena and found the best!!! And, they make amazing videos on YouTube demoing the bikes they sell. Don't miss them. Total class act. read more

Great people. Super friendly and they really know what they're doing!!! Helped me out in an emergency situation. I Recommend them highly.

There is no better way to go up to the Hollywood sign than on an electric assist bike! I had never ridden an electric bike before so I was a little nervous now I can't wait to do it again! The Hollywood Sign tour is both interesting and fun! You will see a lot more than just the Hollywood sign. I highly recommend. read more

LA Fly Rides - Mountain Biking Near Me - Calabasas, California

As a local cyclist and amateur area historian, the perfect thing to do when three friends came to visit was a self-guided tour of my favorite spots in Griffith Park and the Hollywood Hills. Scott and the Fly Bikes team were incredible from start to finish. I called ahead and made a reservation and Scott answered all my questions. When we showed up on a Sunday morning, Scott was ready for us and got us all suited up on some pretty trick front suspension mountain bikes with Bosch 250W electric motors. Extremely friendly and helpful the entire time. The bikes were great and we had everything we needed - helmets, water bottles, locks. We got 35 miles into a 4 hour half day rental, but that involved some hustle since we did three big climbs. My only niggle is that my three friends were given 500Wh batteries, and upon seeing mine die out faster than theirs, realizing I was set out with a 400Wh battery. Mine died after 3.5 hours while my friends with an extra 25% capacity made it all the way back to the shop. These bikes had four levels of assist - eco, tour, sport and turbo. The less assist you use, theoretically, the more battery range you can get. Eco - about makes up for the extra weight and rolling resistance of the bike - feels like a comparable effort to riding a road bike. Tour - allows you to ride at road bike speeds but one or two heart rate zones lower. Sport - kinda fun. Your feet are like a throttle and the bike does a lot of the work for you. Turbo - a bit ridiculous. Once the pedals start to move the bike takes off. It can accelerate you past your friends on a steep hill. Pure smiles. We went straight up Western/Western Canyon to the top of Mt. Hollywood, and descended Vista Del Valle to the Helipad and down to the neighborhood off Commonwealth. We snaked over to Crystal Springs and looped past Travel Town to Trash Truck Hill where we made a second ascent on Mt. Hollywood, this time from behind. After stopping at the Observatory, we went down past the Greek and took Vermont to Franklin. We scooted up Beachwood/Ledgewood/Deronda to the Hollywood sign, and then enjoyed three dirt trails on the way down to Lake Hollywood. From there we dropped though the dells out to Cahuenga and took Hollywood back to the shop. Can't wait until I get another opportunity to do this with more visitors. P.S. - it's also a dedicated e-bike store and they have a huge selection of recreational and commuter e-bikes. Way out of my budget, but after this experience, I can't wait until I get my own. P.P.S. - I mostly review on Google but did a cross-post here since I put some time into this one. Hope you find it helpful! read more

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Austen & Michael were great when I went into the Calabasas shop. I purchased the 2022 Specialized Turbo Levo Comp Carbon. Before purchasing my Levo, I had a nice long talk with Michael about what I was looking for. Austen set me up on the bike. Fantastic deal, too! Price was marked down to $6750 from $9K. I got in one great ride in Sycamore Canyon, before my back went out while on TG vacation. Bummer. Absolutely love the bike! Cannot wait to get out on it again. I've been mountain bike riding for 20 years. This is my first eBike. What a blast! Thanks, Michael & Austen, for a fantastic experience. read more

LA Fly Rides - Bike - Mountain Biking Near Me - Calabasas, California

They got the work done but when I went to pay it was $100+ more than the original quote. I would have appreciated a heads up beforehand.

I am not even sure where to start here so I will start with the good. Austen is super friendly and really tried to help me find a bike. In the end I could not get the bike I wanted through LA Fly Rides and ended up purchasing it from a shop in San Diego due to the bike shortage. With what happened next I feel like I dodged a bullet not buying there. The bad? Well, the bad is so frustrating. Initially I had called a few months back and someone else tried to push me into a bike purchase I didn't want telling me that I was wrong about what I want. That was annoying. Beyond annoying? My bike started making a knocking sound, not being a professional bike tech myself I guessed it was a loose belt in the motor, at least that's what it SOUNDED like and it was a little alarming. Fly Rides told me to bring it in and I went straight from the ride where I was given a lecture on my chain being dirty. I had actually SAID I was coming from a ride and I acknowledged that it was dirty. That wasn't the super annoying part. The super annoying part was being told I needed a $150 tuneup on my brand new bike which wasn't guaranteed to fix the issue and they "couldn't hear anything too unusual - just a rattle from the battery compartment door which we tightened". Cut to the next time I went to ride and the still unfixed battery door flew open causing my cable to stretch because, yup, door was loose. This time I went to InCycle Pasadena. The tech there immediately fixed the stretched cable (it just required re-seating the battery) and the door and I test rode. Still the sound ... I asked the tech to ride and in 30 seconds he came back telling me they were going to put me in for a warranty replacement because, you guessed it, the belt in the battery is bad. Vindication is nice, I admit, but if Fly Rides had correctly diagnosed it (they told me the knocking was the loose battery compartment door which they said they fixed but apparently didn't) I wouldn't have missed a ride and I wouldn't be writing this nasty review. The eMTB world is pretty small so I apologise in advance if anyone feels bummed by this review but the fact that I literally said "I think it is the motor" and was told "$150 tuneup" is infuriating. I was also patronised like all get out when I declined said tuneup and took my bike home as if I were a total idiot. I'm only partly stupid! Thankyouverymuch. read more

Great for buying a bike but have to say follow up service stinks. I had an issue last weekend with my ebike not charging. Could not speak to anyone about it - even Specialized told me to go back to dealer - they had me fill out a service request online - a week later I have still to hear back from anyone. In summary really decent Sales dept but don't expect too much from service. I'm riding my ebike with no power in meantime. read more

Great, knowledgable service! I bought my E-bike (VADO 5, turbo) from LA Fly Ride and had a perfect experience. The people who work at the LA Hollywood shop where all very attentive to my needs and questions. I called in prior to discuss options and had a GREAT experience with all my questions patiently answered. I would STRONGLY recommend this group to PURCHASE and support bike needs. ALSO, as a bike tour in Hollywood. I live in this area and they really seem to have it down. THUMBS UP! read more

Went to test ride the Specialized Turbo Levo mountain bikes. They opened up early for me to show me the bikes. They were informative, professional and helpful in selecting my new bike. They also gave me a great deal! Appreciate Austen, the store manager, who shared great advice. My bike is on order - cant wait for my new E-bike! read more

LA Fly Rides - Testing E-bikes - Mountain Biking Near Me - Calabasas, California

Austen is the man to go to if you need to purchase a Mountain bike. He's got the knowledge and very patience.

LA Fly Rides has superb service! I really like that they get your service done on time or sooner as scheduled and with integrity! Hector has been great for me in the North Hollywood location. He figured out and warrantied an issue I had with my bike. He also went through and made sure I had no other issues. I really appreciate LA Fly Rides service department! They have always go above and beyond for me! Thank you kindly! Chris read more

I am a California native and have never been to the Hollywood sign, until today. Met up with Hector for an afternoon ride. There were five people in our group and the pace was perfect. Hector is a great tour guide and very knowledgeable. What an awesome experience. I would highly recommend LA Fly Rides. I will be going on another excursion again soon. Do not miss out on this incredible way to see LA! read more

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Great Customer Service - BIG thank you to Mike who quickly returned my inquiry on renting an eBike in LA. Unfortunately, they don't have that service right now. Just knowing that, so quickly, made planning easier and efficient. Hope they get the bikes soon :-) They are needed. The city eBikes aren't always "juiced" up enough to get much of a ride. read more

Our guide Alex was awesome! We were a group of 6 - 3 really good bikers and 3 who haven't done much biking in a while. It was everyon'es first time on a electric bike - SUPER FUN!! We all had a great time. Alex was great with keeping us safe, perfect stops for photos and gave us a wide array of interesting info from plants to history to famous homes and people. Highly Recommend!!! read more

LA Fly Rides - View of LA toward Catalina was much better than in my photo - it was beautifull!! - Mountain Biking Near Me - Calabasas, California

I bought a Bulls electric mountain bike from Austin. This guy new the product really well and helped me make the right choice and even gave me a free kickstand. I love my bike and these guys are awesome... Hector helped me when I picked up the bike and knew everything about it. He even helped me load it in my car. These electric mtn bikes are not cheap... But these guys had a good sale and I'm really glad I bought the bike with them. read more

LA Fly Rides - Bulls electric mountain bike - Mountain Biking Near Me - Calabasas, California

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It was so much fun! When we first checked in the staff there were all welcoming! Super friendly and answered questions we had. The two hour tour was perfect and our guide Seth was super cool. Stopped at the scenic spots to take pictures and to learn interesting historic facts/points. We are definitely going back and looking forward to it. read more

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Today we had Hector and Seth install a new headlight on my 2018 Raleigh Lore IE ebike. They provided quick, last minute (I didn't have an appointment), and friendly service. They installed the light in less time than they originally thought, so only charged me for how long it really took. They also they lubed the chain, updated the firmware, and reprogrammed the light to stay always on per my request. Super happy with these guys and thanks for the awesome service! We'll come back for all our service on both our ebikes. read more

Absolutely incredible service. Very knowledgeable and approachable. As a bike commuter I rely on my bike to get me to work and keep me alive, so I'm glad I live close enough to this shop for them to be my go to mechanics. read more

These guys are great and know their stuff. The service team is also outstanding, Hector had my bike repaired the same day.

Purchased a Bulls EMTB from LA Fly Rides in October 2020 and the experience was excellent. Initially spoke with Max and then Austin and both were very knowledgeable and informative without being pushy. I waited a few months before writing this review to get a better feel for working with them on the service side as well which has also been outstanding. If you are looking for an E-Bike then you owe it to yourself to give these guys a try. You will be glad you did. read more

Austen was very friendly, knowledgeable and helpful without being a mansplainer! Having already done a lot of research, I listed the qualities in an ebike that I wanted and he gave me a recommendation. This was the 6th bike shop and the 4th bike I test rode. Being a 70 year old woman, I was either totally ignored or dealt with in unprofessional manner. Austen was prompt in responding to my emails and attentive and pleasant to deal with in person. I am now the proud owner of a Gazelle Ultimate T-10 and love it! I highly recommend this bike shop. The store front isn't impressive but they mostly work out of the back. read more

My wife and I went to LA FlyRides after researching the best places in Los Angeles to buy new e-bikes. Immediately we knew we were in the right place. Every person we dealt with in the shop was friendly, knowledgeable and committed to helping us in the best way possible, without any pushy sales tactics or fuss. After speaking to them and trying several bikes we decided to go with the 2020 Specialized Turbo Levo Comps. We pre-ordered them, waited a couple of weeks and the entire time Jerit, one of the most genuine sales people we have ever dealt with, kept us updated on the status of the order. We just picked up our bikes and rode them most of the day. They are AMAZING! Thanks to the entire team at LA FlyRides for helping us up our e-bike game! We look forward to many years of enjoyment, and great service!! read more

LA Fly Rides - LA FlyRides with our new 2020 Specialized Turbo Levo Comps! So happy! - Mountain Biking Near Me - Calabasas, California

I live in Cypress, CA and recently purchased a Cube Stereo Hybrid 140 HPC SL 750 from LA Fly Rides. I have had it for about 2 months and I absolutely LOVE it! I had a HaiBike emtb for about 4 years before, so this is my 2nd emtb. I was looking at several brands and models, and spoke to most of the major emtb dealers in Southern CA. My first encounter with LA Fly Rides was watching many of their demo videos, which are very informative. I contacted them by phone initially, and spoke to Austen. He is hands down, the most knowledgeable and professional dealer I encountered - plus he is featured on many of Fly Rides bike demos, and is an expert rider. We discussed several bikes, and he spent a lot of time with me on the phone. He then followed up with me (as he promised) right away with an email with more links for me to review. Soon after our call, I made an appointment with Austen and he showed a number of bikes that they had in stock. After our discussion, I determined that the bike(s) I was most interested in were not currently in stock, but I had a pretty good idea what I wanted. I called Austen back on my drive home, and I put a deposit down on the bike I wanted. He called me back as soon as it came in and I drove up to LA to pick it up. After I rode it for a week or two, I noticed a few things I wanted to have more dialed in, so I called their service line and made an appointment to come back in for a more precise fitting. Marvin, who initially set up the bike helped me again, and he dialed EVERYTHING I wanted to be adjusted in for me PERFECTLY. Cypress is a long commute from LA Fly Rides, but it is WORTH IT when you are shopping for a higher end bike. I give the highest rating for LA Fly Rides - especially to the knowledge, professionalism, patience and courtesy of Austen and Marvin. read more

LA Fly Rides - Mountain Biking Near Me - Calabasas, California

Review is for service and repair of my e bike. They do a great job of servicing my bike. They get it done in good time and the technicians are very good. The salespeople talk and talk and talk, but the repair people just get the work done. This is a good business. read more

I bought my first E-mountain bike online from these guys - I got a great deal on a new 2019 Haibike XDURO All Mtn 6.0. I wasn't sure exactly which bike would best suit my needs - and there is no way to try many of the bikes I was interested in. Will and Hector thoroughly answered all of my questions and helped me find the best bike ever - for me! It's so much fun to ride this bike - their expertise and helpfulness is amazing! Thanks!!! read more

LA Fly Rides - Shaw Butte! - Mountain Biking Near Me - Calabasas, California

Amazing service and quality. Needed a new road bike for an upcoming triathalon and Hector was awesome in finding a quality product with great fit. Entire staff was knowledgeable and friendly. Haven't done the tours but they sound top notch. Would definitely recommend stopping by if you are in the area. read more