I really wanted to give 360 a 5-star review, because there was a lot to love, but the refusal to…read moremake a very simple adjustment to my Happy Hour mimosa left me disappointed.
I asked for a splash of cranberry juice. That's it. The easy solution would have been to hold back a little OJ and add a splash of cranberry. Instead, I was told I would need to purchase a separate cranberry drink or pay full price for the mimosa. For a splash of juice? Wow.
That's unfortunate, because so much of the experience was actually great. Our server, Ashlyn, was really good, super friendly, attentive, and consistently checked on us. The decor was beautiful, and the food delivered.
The birria tacos were delicious. The tortilla was lightly sautéed, the portion of meat was generous, and the consommé was nicely seasoned. The chicken nachos were also really good, with just the right amount of guacamole, sour cream, and pico.
I would absolutely have returned with friends based on the food, atmosphere, and service. But customer service is also about the little things. I've made this same simple request at every order of mimosa at any restaurants and have never experienced that level of resistance.
I understand having standards and policies, but there should also be room for common sense and customer consideration. When the request is this small and the accommodation is this easy, saying "yes" goes a long way.
360 had a real opportunity to turn a good experience into a great one. Instead, the mimosa policy left a sour taste that the food couldn't quite overcome.