The pastries are consistently a 10 out of 10. The issue is the staff. At times, the energy comes across as frustrated, and it shows in how the pastries are handled and packaged, which is disappointing. I bought a holiday log for Christmas and we are regular customers, so this is not a one off experience. I even tested whether a generous tip would change the tone. It did not. That said, I appreciate the military discount, the shop is always clean, and there is always something genuinely delicious on the menu. I just wish the care put into the pastries matched the care put into customer interaction. 8/10 recommend read more

Many years ago, I stepped into my first La Madeline in Alexandria, VA. It was amazing. It's been 20+ years. Stepped into the Uptown branch a few days ago. Years ago it was more of a cafeteria style ordering, not so today. Quality is not as good either. My country breakfast was good, croissant was not as flaky as I like them. My husband only has a croissant, and he agreed. My Americana was ok. Not as rich as I like it. Service was very good on the day I was there. The bakery looked really good, I may return for that! read more

la Madeleine - Dining room - Bakeries Near Me - Albuquerque, New Mexico

We've been here a few times now and it's a great cafe! Pastries are so yummy, croissants taste authentic flaky and buttery. Think Panera vibes with better food. The tomato bisque soup is SO good especially now in the fall; you can buy it in a jar. We also tried the croque monsieur which is very rich and creamy. The wait time has been very long the few times we visited for dine in and take out. I ordered ahead and it still took an additional 30 min which was kind of annoying. The staff has been very friendly and they ran out of the Nutella muffin. The girl at the register told me I can swap it and I chose the chocolate croissant. She already had it bagged up for me ahead of time since ig it's a common swapped item and similar in taste :) very thoughtful read more

Tasteless food, very poor service andZERO COSTUMER SERVICE. It was my first and last time to come here read more

I hadn't been to this place in a while, so I want to stop in and try to get the mandolin cookie as they're so good. I was informed that they no longer had those or couldn't get the batter for them. This place is usually pretty decent and the atmosphere is cozy.. The staff is friendly and accommodating. I decided to go for the oatmeal raisin pecan cookie and a tiramisu treat. Both were awesome, but the cookie seemed like it was a day old, even though it was great. read more

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Roman the cashier was magnifique! Stellar service! Accurate! He made up for less than nice service I received last time. read more

la Madeleine - Brioche BLT - Bakeries Near Me - Albuquerque, New Mexico

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Fantastic experience once again at this amazing restaurant! They make the best mushroom soup on the planet and combined with a "half" baguette makes a lunch to die for! The restaurant is impeccably clean, well staffed, and the food is amazing! My wife had the tomato basil soup and a croissant which was scrumptious! We love this restaurant and is our "go to" place for lunch when in that part of town! read more

la Madeleine - Half ham and Swiss baguette and cup of mushroom soup! Yum! - Bakeries Near Me - Albuquerque, New Mexico

Delighted that this chain delivers so well, we frequent it when we're in town. The staff is delightful and accommodating. Food is good and a decent value. Coffee and Cappuccino were delicious. Croissants are authentic, love the almond. One could salivate over the pastry case. Very amused by the French lessons over the intercom in the bathroom , I just started laughing. read more

Service is very slow. I waited for over 45 for a simple meal. You tip right after you order so if it takes forever it's too late to not tip. Not worth the long wait. read more

I went here for the third or fourth time ever, and my disappointment with today's meal is huge. First, I ordered the mushroom thing that was sitting on the warming plate, and I knew that I had made a mistake when I saw the server trying to cut it in half---she was sawing away at the piece like it was a piece of leather. When it got to me, it was almost cold, the "mushroom topping" that was supposed to cover it was in a separate small container and it wasn't hot. The actual piece was so tough that I could not cut through the puff pastry with a knife, so I had to pick it up to eat it. It was woefully lacking in both mushrooms and chicken--mostly that tough puff pastry - it was obviously overcooked and then sat on the warming try to cook it some more. I also ordered a chocolate almond croissant to bring home for later. I just got through warming it up to melt the chocolate inside, and I ran into the same issue - I could not cut through it with a table knife, and ended up picking it up to eat with my fingers. I also had trouble taking a bite off the croissant, and I am very disappointed, The chocolate croissants I buy at Albertson's are 100 times better than this travesty that cost $5.00. Additionally, the "salad" they provided with the 3-piece meal was nothing but a pile of some sort of green stuff with the dressing poured over it. The forks in this place are so dull that the one I had could not penetrate the green stuff, and every time I tried to take a bite, I ended up with greenery and or nut meats in my lap. It was a very unsatisfying lunch--my son had the four-cheese grilled cheese and a bowl of potato soup (I also had the soup as my third part of the 3-piece meal, and it was very good with the bacon and cheese on top). But this meal with tip was over $40.00, and I did NOT get my money's worth. I should have stuck with the quiche--at least I KNOW that is good and edible. read more

The restaurant is ok. There's plenty of parking spots, so you never have to worry about not finding a spot for your car. I also like that their menu has quite a bit of items to choose from. There's something light..or something more heavy...and you can opt for lunch or breakfast items at any time of the day. The only thing was just that service was hit or miss and price may not be the cheapest. It also may be a little confusing. One orders/pays at the counter, get a number for your order, and grab a seat (where the staff can bring out whatever you order to your table). Food tastes ok, but can be a lil on a pricier side. That said, it's good that their restaurant almost always has room to sit and it's usually quiet enough inside (and no one will bother you or try to rush you out). read more

la Madeleine - Chicken friand - Bakeries Near Me - Albuquerque, New Mexico

Love their soups and salads! One of my favorite places to enjoy leisurely time and Good food.

I just recently came to La Madeleine for the first time. It was interesting.... I will be honest, I kind of expected it o just be a sit down restaurant. You come in, get sat, order food and, you know the drill. That was definitely not the case. It's more cafeteria style. You can order directly from the bakery and just bounce or order from the menu and be seated. We came and stayed for breakfast. I ordered a mimosa, chocolate croissant, and the ham and swiss crepe. My boyfriend opted for an omelet. The food was....good, I mean my crepe was delicious. La Madeleine is great if you are looking for a quick, no nonsense place to eat. The food is good, they are quick and you can get in and out right away. read more

La Madeleine aims to give diners a French bistro experience, and for the most part it meets that goal. We were running errands and decided to have brunch there. You have to wait in line to order and pay for your meal. We both had the country French breakfast - eggs, sausage, a potato galette (fancy hash browns with green onions cooked in the mix), and a croissant. I also ordered a regular latte; I was charged for and received a double. The food was fine, well seasoned and fresh, but the croissant was the only French-ish thing on the plate. It was very good, though - flaky on the outside and tender in the center. I was disappointed in the latte, which was mostly milk. A double latte really should have two shots of espresso, IMO. Service was friendly and the French lessons playing in the restroom are a fun touch. read more

la Madeleine - Country French breakfast. - Bakeries Near Me - Albuquerque, New Mexico

To Management/Franchise Owner: We live in a world where people don't want to work. Albuquerque NM is not unique. Wife and I walked into your restaurant and saw a table to the left of the register/order area. Your employees and their friends/family members were seated and didn't pay attention to us. Finally an employee who was seated came to the register and took our order. We ordered French onion soup, chicken Caesar salad and a turkey sandwich. We got our drinks and sat down. The card system was "broke" and we sat down. The woman at the register sat back down with her friends. No employees were present at food prep area. One of the workers could be seen in the kitchen entrance on her cell phone- not talking but looking at??? After 15 minutes still nobody was in food prep. At the register was a family who was going through the process of getting the best deal possible and wasted more time. This time the young lady taking the order realized we were going to leave and we had not paid. My wife was able to make the payment. One of the employees stated to us that he wasn't in any rush as he is paid by the hour. The cell phone employee came out and began to work on multiple orders in food prep area. Another couple were seated 5 minutes Before us and they had not received their order. We finally received our order. French onion soup was good. Chicken Caesar salad was good. The turkey sandwich was room temperature, had hard bread and looked as it was premade and not what we expect from LM. To make things stranger, the friends of the employees were going into the kitchen and food prep area. I expect more from La Madeleine read more

Landed on a Sunday and needed food asap. Looking for a place to eat close to the hotel. The place we walked to was closed because of equipment issues so we ended up at La Madeleine. We walked in and stood waiting at the counter and NOBODY was working. Waited 10 minutes and finally someone walked up to the register. So we walked up to the register and placed our order. Husband and I both got the salads sampler. It was ok, it was food which is what we needed to eat in order to start our day. The service was also NOT there. But we ordered, we paid, we tipped then we sat and waited a long time for someone to bring our food. It's not a great place but they had food. read more

la Madeleine - Menu - Bakeries Near Me - Albuquerque, New Mexico

We come here a few times a year and the food is always solid. Tonight was no exception. The customer service is hit and miss; unfortunately tonight was a miss. Cadence and Keylin were working the front of the restaurant and they were not the friendliest. They're both young so I thought maybe they had a rough day at school, or maybe someone called in and they were short staffed. Keylin seemed generally impatient with every customer and coworker. The place was basically empty when we came in and we were still told to sit down while we looked at the menu even though nobody was behind us in line. Several tables needed to be bussed and someone pulled out the mop and bucket when we were going to sit down which basically communicated to sit somewhere else. The mop and bucket sat out untouched the whole time we were eating. Service was slow even though there was nobody here and there didn't appear to be any to go orders. When the food arrived about 20 mins later, it was hot and delicious! read more

la Madeleine - Bakeries Near Me - Albuquerque, New Mexico

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All i gotta say is good food, amazing service and great vibes The moment I sat down I was served which is a big W read more

I haven't been here in a while. I used to be great. But the service and food has gone down hill. Mainly the service and staff. Rude and ignorant. They need to have people at the register who can communicate clearly and speak to a point where you can understand. They also are very rude and impatient when you ask questions about the menu read more

Been here before for pastry. Lunch was so so got a sandwich suppose to come with candied bacon but they were out. No problem since they told me before hand. It was okay a little dry and the bread was slightly burnt but OK. Don't remember what the side was called but something like a potatoe latka, it also ok. Had a distinct flavor I couldn't quite place. Will give it another shot especially since they do offer a military discount. read more

The food is good. But the wait is completely unreasonable. I come into your restaurant to relax and eat. Not to wait in line to order and then sit for 45 minutes for a sandwich and a bowl of soup. I understand that this is a busy time on weekends, but prepare appropriately. Furthermore, asking tips at the register is shameless. I've waited in line just to order. I've fetched my own drink and utensils. And then I sit there hungry for over 30 minutes before I can eat. Not a tip situation. And it's offensive to ask. A tip scenario is when I am seated, a server brings food and drink to me, and in a timely manner. A tip is about the customer's experience not the staffs. read more

Amazing atmosphere, great staff and awesome food. Definitely a favorite spot to grab breakfast/lunch.

My experience was great I got the Thanksgiving dinner for four everything was really good I do it again probably will do it next year again Food great service great will definitely go back read more

Cute little cafe. Gave me that Panera vibe. You can order for takeout or dine in. They had delicious looking desserts that I will have to try next time! I ordered the Nouveau meal that came with an egg, 2 bacons, and avocado toast. It was exactly what I was wanting and light. They give you a number to take to your seat and someone brings you your food once it's ready. They also serve lunch and dinner. read more

Unfortunately, the quality of la has deteriorated. Some food is good like the croissants. But I had a crème brûlée that was all crème but no Brûlé. Also, most of the tables were dirty, and lots had dirty dishes on them. I was very disappointed. read more

Folks ask why I tend to stay the hell away from chain/franchise restaurants and la Madeleine provides the answer that questions to a tee. Located at the ass end of Target, you enter though a filthy parking lots= and into a dark, uninviting dinning room. It's all counter service which is a little confusing. I've NEVER experienced this during my many trips to Paris. Menu is pretty limited and I'd guess along with the soups everything comes in frozen, but for the salads. But I bet corporate is looking at way to freeze lettuce and safe on labor. Once food is ordered and you've tipped. The table wear and beverage are self serve. What did I just tip for?? Lot's of dirty tables. Marginal at best food. I'm sure once upon a time, someone had a good idea but the boys in corporate have destroyed another good concept. No need to return. read more

Such a disappointment! Rude employees and a quiche Lorraine that had been sitting around too long. I was so looking forward to this brunch too. It will be a long time before I go back. read more

I used to live in Texas and have always enjoyed La Madeleine. But the ABQ location is just a hot mess. I ordered the thanksgiving sampler, usually a great dish. Turkey was fine. But The green beans were burnt to a crisp and tasted like an ash tray (see pic). Also, sorry to say it, but it doesn't seem over-clean. And they were out of paper goods. Service is very hit or miss. I'd avoid this place, it just seems very poorly run. read more

la Madeleine - Green beans almandine - or the charred remains of them. - Bakeries Near Me - Albuquerque, New Mexico

My wife loves the Coconut Cake and had to get it for her birthday. We've never had a bad food experience, the menu is always a tasty and slightly different experience. What was exceptional today was the customer service experience from the Manager! This young woman has rare phone communication skills that are matched when you walk into the restaurant. She used my name - what??? She was engaged and carried on a brief conversation. The cake was great but made even better by the experience! read more

First of all, love the atmosphere. It is beautiful decorated and quite warm, and I don't just mean from the fireplace. The whole room feels like home. We went in and waited for our group to areive. When they came, we ordered. I got a Quiche Florentine. The pie crust was buttery and flaky, the quiche easy to dive into, but the taste was quite bland. I found that disappointing and had to add salt, which I never have to do. My husband ordered the Chicken Riviera with French Onion Soup, and requested no cheese. They delivered a cheese filled dish and we had to send it back. He did say the sandwhich was tasty, but the soup was just so-so, like the flavor had sank to the bottom of the pot at the end of a long day sitting. We will have to go back again because my first experience was so good, this must've been an off day. read more

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Totally disappointing. Food was not tasty and certainly not worth the price. Don't bother .

My son wanted to come here tonight, and we decided to try it. I was pleasantly surprised! Everything was exquisite and delicious! I ordered The three piece combo with soup, salad, and chicken mushroom puffed pastry. My son got the French dip, basil pesto pasta and hot chocolate. We also got an almond croissant, chocolate croissant, and lemon tart. Everything was A+ and wonderful! I will definitely be coming back. I do not understand the three star review. People must not appreciate different foods lol read more

la Madeleine - Strawberry, feta, pecan salad, French onion soup and chicken mushroom puffed pastry with mushroom sauce. - Bakeries Near Me - Albuquerque, New Mexico

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the service was amazing they where all so sweet, the food was so good, first time going there and i'll definitely continue with the years too come! read more

la Madeleine - Chicken Parisien Strawberry Nutella Crepe Fresh Fruit Tarte - Bakeries Near Me - Albuquerque, New Mexico

Delicious I was traveling for work and found this cute little restaurant. Did not disappoint! read more

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This restaurant has a ton of potential under new management. I never saw anyone in charge walking around or greeting. The desserts look amazing, but I came here for breakfast. It was a good breakfast but not a great breakfast. The bacon was paper thin and crumbled as soon as I bit into it. The croissant did not have a lot of puff pastry. The coffee was mediocre for over $3.00. The thing that got me was I went to pour coffee at the coffee/soda station and saw several small ants everywhere. When I went to tell the busser, I wasn't sure he had even heard me due to having earphones in his ears, and he did not address this situation immediately, if at all. I should mention I sat with a friend who also said it was a fair breakfast as it was her first time here. The fireplace was the highlight and the cleanliness of the dining room but I'm unsure if I would come back especially for a $15 breakfast and coffee. read more

la Madeleine - Bakeries Near Me - Albuquerque, New Mexico

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4.5 stars I've been wanting to try this place for awhile. We opted to go last minute early afternoon on Friday. The handicap parking was very accessible and close to the door. The cafeteria style was interesting and they had a sign up that they were hiring (which there was no distinction between pick up orders and where to place an order and it took a little while to grab an extra box and for some of the tables to be wiped down). The pastry case had already been picked over, but there was still quite a variety left. We got two of the single hot chocolates and two pain au chocolat (one warmed up and one to save for later)- all for $16. The hot chocolate was some of the best we've had! Rich and creamy, topped with whipped cream and chocolate sauce. I can't imagine what the double might've looked like. There were mostly ladies getting together for book clubs and a few college students at the time. I saw most had ordered a sandwich/salad or soup combo. (The mom and son standing in front of us in line recommended the French onion soup). The decor wasn't quite French minus the little stand towards the front. There were some Christmas trees and decorations and were we able to snag a seat by the fire. Perfect ambiance. The outdoor bistro tables were cute and would be perfect to spend summer days out on the patio. I'm sad I missed the chance to try some of the pumpkin items on the menu. Oh well, next time. 2022 #60 read more

la Madeleine - Bakeries Near Me - Albuquerque, New Mexico

Had a couple of omelets and a cappuccino. service was great, the staff made us feel right at home and made sure we had water and coffee! Just left and will definitely be back! The young man and lady were great and the food was delicious! read more

Ordered delivery: Savory Ham & Cheese Danish and the Bakery Box of chocolate croissants and blueberry muffins. The croissants and danish were delicious. The muffins were horrible. When we opened the box, we thought the muffins were bran, not blueberry, because of how dark they were. The berries were as dry and wrinkled as raisins. read more

la Madeleine - Blueberry muffin. The berries were as dry & wrinkled as a raisin. Disappointed in the quality. - Bakeries Near Me - Albuquerque, New Mexico

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I typically love La Madeleine but not so much at this location. I would just opt for Weck's next time. Everything is standard as far as the food went. EXCEPT I am super frustrated with La Madeleine in general for having removed the Eggs Benedict (which was briefly renamed as Persian Eggs). If it hadn't been for the Chocolate Almond Croissant I would have just turned around and walked out. Patio seating was available BUT there was not a designated person monitoring or facilitating it. We go to the patio seating and there is only 1 seat available in the direct sun - but there is another seat in the shade but it has dirty dishes piled on it. I went inside to inquire about the shade table being cleaned and after sitting in the sun table for a bit waiting, someone comes to clean the dishes. I won't go into detail about his comments to us regarding how we shouldn't have sat at another table because he now had to clean that one as well. Really the negative experience is not that employee's fault. There seem to be processes that have not been taught or not implemented, and they seemed understaffed. I won't be back to this La Madeleine and aside from the Chocolate Almond Croissant I may not be back at all - which breaks my heart! read more

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Service poor, did not smile, was not helpful & didnt even bring food the chef did. I ordered tomato soup with french dip. Soup was aweful the worest I've ever had and could not eat it 1/2 french dip about 4in. A spot if beef in middle with 1 small onion strip. Was around $17. Very disappointing. Will not be going back read more