To start off with, we have been in France, Paris, and Bordeaux for a few weeks and enjoying the wonderful food and people - tonight's restaurant experience was our only bad night. The place is "ok" nice, not the nicest looking .... But that's ok. We have been eating mostly seafood and we really wanted a great steak. The punchline - for over $100 euros we shared a rib steak, and it was the toughest - leather hard steak had ever had. Happy to pay the most for delicious, but we could not even chew or swallow the meat. Unfortunately they were out of their dry aged meat, odd - it was only 9:30? The worst part is the waitress/server was about the meanest most argumentative person who has ever served us. We are a very well travelled happy grateful couple and know food and wine from all over the world. Instead of apologizing - she yelled at me for ordering the wrong meat. Quality rib steak should be well marbled, tender and flavorful. The flavor was good, but it was so inedibly tough and chewy. We also sat for about 45 minutes with empty glasses, wanting wine - no one saw our empty glasses and asked to refill our wine - the wine by the glass was actually delicious, we just wished they offered us a second glass (they did after we told them about the steak much much later). No manager came to talk to us, we waited a and waited and waited and just sat there with an tough leather steak and no wine. Also, the server talked us into this huge "for 2" rib steak after we really tried to order "one" regular steak to share, but she pretty much shamed us, like we were wimpy eaters. She shamed us to go big, so we listened to her - bad mistake, it was huge for maybe 4, either way it was inedibly tough. If she had been kind it would have been better, but she was mean, and again, no manager cared to ask or apologize. She did offer a replacement steak - but after waiting about an hour, empty wine, and being berated and shamed, we just wanted our check to go elsewhere and get out. I'm sure it's a great place - the server made the night horrible .... At the end of the day, we LOVE Paris and France and all its wonderful people, food, and sights ... one bad night didn't ruin our trip. I hope they train this person to care and just "be nice" with attentive caring "service". If we had been offered a quick offer of something else with care and attention vs a horrible mean attitude ... and not making us wait forever - she could have saved the night. I wish them the best, I'm sure it's a great place - but that steak and horribly argumentative server ruined our night. *I almost always give rave great reviews, this is a rare honest bad one. It was bad. **At the end of the day, it's really all about "people". If this young lady had checked on us earlier, cared, been attentive, and/or sent a manager over to care about the customer all could have/probably would have been avoided. We order their most expensive steak available, their most expensive red wine by the glass (it was great), but If she just had said, "I'm so sorry the steak is not to your liking, may I offer you a replacement with our most tender and flavorful steak ... I am happy to do that, we want you to have a great steak" ... I probably would be giving a raving 5 Star review about how caring the people were and how great our steak ended up being, ultimately ... she did offer a replacement, but after making us feel terrible, being disrespectful and co descending .... No smiles. Bad night. read more