They are quick to take care of patients needs and with an appointment are definitely on time! A…read morelot of other quests I go to do not respect your time (even with more nurses than they have here) and are usually very rude. Not this location! They have an awesome staff team here. I am terrified going in for so many blood work and voiced my concerns, it was painless and so quick! Thank you Valeria for taking care of my needs and being so gentle and patient with me. She's so sweet! Even talked to me to distract me from the needle. Will come back here for blood work the next time I need one and hopefully will have valeria do it for me.

Come here all the time because it's closest to my home. Sometimes with appointment sometimes with…read morewalk in. The team here is always great, supportive and very helpful. I have never had a bad experience at Quest till this morning. This time I came in, I met a young looking Asian staff. The first thing she told me was to stand outside the door and let everyone who was 7:40 appointment come in first..., it. Would've been fine except I'm the only person standing at the front door at 7:30am when they open!!! Unbelievable!!! Then she proceeds to wait for people in the parking lot to come and ask them if they had an appointment, ofcourse the others are walk in like me, so then she yells out "is anyone here with an appointment!??" And one lady gets out of her car and is now running across the lot. And in my mind, I've concluded that she barred me from entrance, wasted 6 minutes, just to get someone who's having an appointment 10 minutes later to "check-in" when they already have an appointment to begin with!!! Unbelievable! I didn't know Quest now has door guard barring people who want to come check in at their electronic kiosk just so they can have their appointment customers check in at the kiosk first. Completely over ruling the first come first to check in common sense. We already know appointments will be served first, not a big deal but why was I held back from entering the building when they opened? I felt like she discriminated against Asians, against mothers who had children, and against those who may have challenges with electronic applications!!! when I was finally allowed in, she continued with telling me that walk ins don't really get seen anytime soon. Later I confirmed it's because a walk in will only be seen if there's no appointment for 10 minutes.... well, if I was allowed to sign in at 7:30am before the first appointment at 7:40 or maybe 7:50, maybe I would've had a chance to be seen right?!?! That's a new policy I didn't know about but I'm certain she made it up. I thought as long as the appointment hadn't arrived we could be seen. Well, now I know. New angry miserable Asian staff door greeter ruined my day. I normally don't care about these things but the way she seemed annoyed with me first thing in the morning and proceeded to treat other customers worst, such as other elderly patients asking for help really makes me want to post this. I watched her tell an elderly person "why are you asking me about your secondary insurance? Read the screen and check it yourself if you have a secondary insurance" and another elderly asked her for help with check in and she said "go there and enter it yourself"... and the poor lady standing by there with her paper referral wasn't sure if she needed the paper or not for check in. Seriously, what kind of self involved millennial did quest let out of their lab here? AI would've been friendlier than this girl. She should be the last person to be assisting a place that has a lot of elderly who need support to maneuver through technology especially with declining eye sight and cognitive abilities. She was simply rude, condescending, and an embarrassment to anyone in the medical field. It's such a compassionate job, and she treats people like morning garbage that didn't get thrown out. I'm ashamed to have such an experience but I even feel worst for the 9 elders I watched check in this morning. It was a disgusting struggle to resist coming over and reading the screen for them. A real shame. I wish I didn't witness this elderly abuse here. I will be making a report and next time taking a picture and video. Every single kiosk check in elderly customer received a snide remark from this youthful looking Asian phlebotomist/nurse/pink scrub individual. I really thought she was just targeting me because I was the unlucky first person. We're all entitled to bad days, or outbursts, but after a while I had to leave cause she made me sick to watch. Her rudeness continued on. Made me realize she's not going to be nice to anyone who shows up here. Some people just want to go and get their labs done, we don't need any greeters, we don't even need a smile, but by no means do we need someone who actively pursues rudeness and throws shade at innocent customers. It was "do it yourself" "why would you ask me about your insurance" "go to the kiosk and look at it" "look on the board and find yourself!" "All of you people need to check the screen for your own name" "don't see it? Didn't see it? Well you know you're not checked in (not my problem anymore angry face with folded arms and eyes rolling)"

Even with the place looking a little bit run down, they are always fast to serve you and always…read morefriendly. They are also gentle getting your blood. Highly recommended.

I am so glad I found this place. My daughter needed blood work that Kaiser would not cover. The…read moreemployees here were sooooo friendly, especially the lady from Atlanta.

All my labs at Quest Diagnostics, La Palma have been quick and painless...always see the same…read morephlebotomist...she is so good when drawing blood from my arm. No pain!!! Office experience is good, if I have to wait it's not long, luck of the draw I've had this person, hope to get her again. (Fingers Crossed.)

I see a lot of bad reviews on here about the wait time. I had an appointment scheduled and was seen…read moreright away. Super easy to make the appointment as well. The people who are complaining about the wait are walk ins! Just make an appointment! Sonia is amazing! I'm super nervous about getting blood drawn but she was super nice and helped me to remain calm the whole time. Painless and super quick!

Staff is great Vampires are accurate and gentle…read more Waiting room is too small Only one bathroom for clients (matters when you have to leave a sample) Supplies for bathroom were not available. The wipes for cleansing personal areas and paper towels were not available this morning.

Set an appointment 3 weeks ahead of time, received an email the day prior confirming my appointment…read moreonly for me to get a message as I am outside the facility the morning of that my appointment has been canceled and the facility is closed for the day. Horrible service as usual with Labcorp. Avoid if possible, although many of us don't have much of an option with insurance.

The hubby had an incident today, got scratched and possibly bitten by a feral cat.... And rushed…read morehere just in case (possible infection) We were brought back right away.... The medical provider helped us in a timely matter. ( so sorry I forgot her name) she was great and the staff. The care quality top notch. Thank you

So I left a positive review the other day because my 2 experiences with this place were good. TODAY…read morenot so much. The girl in the front really put me off. I called to ask if they can do labs and testing she said YES. She said on the phone they could do a blood draw and test for potassium overload. When I got there she said I needed to be evaluated and the dr. Would decide if I needed to be tested. I ask how long would results take and she said 3 to 5 days it goes to a third party lab. So NO YOU DON'T DO LABS!! If you lie to me once you don't get a second chance. I will be looking somewhere else for my urgent care needs. Training is key. UPDATE: The response isn't what I was told. It wasn't a miscommunication problem. Your girl, I came in contact with needs training. She is the first person the public comes in contact with. I don't remember her name but I remember her attitude. I ask specifically if you did labs and testing her answer was NO we send it to a third party. So Instead of leaving an advertisement for your business in the response you should use your time to train your staff. I don't need to discuss this further you know what you need to do.

Another update Got…read moreburned again by this location this time they didn't bother to contact me via phone or email to cancel my appt. This time I drove all the way over there just to find out with a sign posted on the check in box they weren't open. Please shut this location down permanently since this is always happening. I missed work and had to push my dr appointment back since I didn't get my labs done. What a joke Lab Corp is. I will be letting my IPA know what u are doing to their patients.

My appointment was at 10:15, checked in at 10:08, and got called in at 10:40. Are appointments for…read morenothing?

I've been scared of getting my blood drawn pretty much my whole life, and for some reason I never…read morefelt that fear once with Andreh. He's extremely professional, super efficient (he was in and out of my apartment within 10-15 minutes), and clearly knows what he's doing. He walked me through everything with total confidence and made the whole process feel easy. He was also super patient with my barking dogs, so there's some bonus points right there. If you're in the area, you need phlebotomy done, and especially if you get anxious about needles or haven't had it done before, this is your guy. Five stars - highly recommend.

I had my call returned within about 15 minutes. Andre's a super friendly guy, pretty funny dude. He…read morewasn't overscheduled and was able in my case to accommodate a next-day appointment. I paid up front over Venmo, feeling comfortable with it because of his good reputation on here. And indeed he did not disappoint. Andre showed up to my house exactly on time. He went over the instructions of the kit for the test I was having done, and already knew what to expect. He asked the right questions - "Are there ice packs with this one?" "Does it need to be centrifuged?" He was even such a pro he knew which cabinet door held my garbage can without looking. The poke itself was right on the money, nearly painless, and without complication. He took the kit with him to do the postal dropoff himself - it was included with his services. One less thing for me to have to do, which was appreciated. We shook hands, said goodbye, and that was that. He did not solicit me for a Yelp review. A lot of service providers will offer deals to customers in hopes of scamming their way into a good review - it's a red flag whenever I see it and it makes me mad for having wasted time reading reviews that were essentially bought. But Andre didn't do that at all, which is why I immediately got on my computer to write him a review anyway. He earned his reviews by being good at what he does. I'd use him again anytime.

I had a good experience…read more This was my first time going to the La Palma location. It seems like a small building, but they have a lot of services here. I came for my eye exam. I was long overdue since it had been over 2 years since my last exam. My appointment is with ELIZABETH KANG CHUNG OD, O.D. She was very sweet, kind and knowledgeable. I got my prescription and went over to the area where they sell glasses. Very pleasant experience with this doctor. :)

Flu shot season now. Walk in basis from Monday thru Friday…read more830 to 5 pm. Vaccines available for Kaiser insured patients. I also needs the pneumonia vaccine and received it today. Nurses at the kiosk are trying their best to be efficient and friendly. Glad I timed it later in the day so no lines.

From the minute I pulled into the parking lot I felt welcomed -- the security team greeted me with…read morea positive attitude and genuine willingness to help. The registration staff were fast, efficient, and made the check-in process completely smooth. Before I knew it I was being triaged by an outstanding nurse, RN RYAN, and was then assigned to my primary nurse, RN Brian, who was professional and attentive the whole time. Dr. Nguyen and the entire emergency department provided excellent care. The team worked seamlessly together, communicated clearly, and treated me with respect and compassion. I'm highly impressed and deeply grateful for such an amazing team at La Palma Hospital. Highly recommended.

I would never send a family member here…read more One of my residents was admitted for 11 days, and from the beginning I repeatedly informed multiple nurses that she had symptoms consistent with a UTI. Despite bringing my concerns to the attention of at least six different nurses, no one appeared to properly document the issue or initiate treatment. To make matters worse, her essential medication for tremors was discontinued during her stay. Neither the family nor our care team was notified of this change. As a result, her condition worsened significantly. Because of her tremors, she requires assistance with meals. On multiple occasions, meals were left for her without adequate support, leaving her unable to eat independently. Our caregivers had to come to the hospital in shifts just to ensure she was fed. After escalating my concerns, I spoke directly with Risk Management and the House Supervisor. While they stated they would investigate the situation, no one ever took accountability for the breakdowns in care or communicated any meaningful findings from their review. As someone responsible for coordinating care for vulnerable seniors, I found the lack of communication, documentation, and follow-through extremely concerning. Patients and families deserve better. I sincerely hope the hospital reviews its processes to ensure future patients do not experience similar gaps in care.