My experience with this tow company was extremely disappointing. From the beginning, communication was poor and the interaction felt unnecessarily difficult for a vehicle release process. I was forced to use this towing company because I needed OCSD help. When I asked to get a quote from the towing company they WOULD NOT TELL ME, until I got to the tow yard and my vehicle was already in their possession. As well as charging me for a full day of storage when I wasn't even there for a full 2 hrs. All they care about is money. I presented a valid power of attorney, which was not accepted. I was informed that a contract with OCSD affected the release(due to me not having registration but again they REFUSED A POA), but this was not explained clearly or handled in a helpful way. I was not informed of what information they needed to release my vehicle until I was already there. They then told me I myself had to go get the help of the police services station in sjc to release the vehicle to me. During the conversation, one older staff member (50s-60s) was dismissive and acted like he could care less. Rather than receiving guidance, I was met with hostility and refusal to accept legal documentation(POA). It was not until another staff member told me to go to the station for "permission" so they (the towing company) could release the vehicle to me. Overall, the issue was not just the delay, but the huge lack of professionalism and clear communication throughout the process. In an already stressful situation, this made things significantly more difficult than they needed to be. All in all, choose somewhere else if you have the option. read more

Dispatch notified the driver within 1 hr so we could claim our car. Driver also runs the office/lot. Darryl was outstanding, courteous and professional. Thanks for helping us in this stressful time. read more

I got in a car accident and unfortunately needed my car towed. The police prohibited me to call AAA . So Quality towing showed up and were instructed to tow my car to my house with a fee. The guy was about to leave when I told him that I was going with him and he said "No you are not!" I told him "yes I am , I need to pay you for taking my car to my house." He ignored me so I had to ask an officer to help. The tow truck driver then comes to me and says he's taking my car to the yard and my insurance would take the car out. I told him no, that's not what I want and he was upset about it. the driver was rude and unprofessional with his services , charged me $350 to tow my car 5 miles to my home, he ran my card and said it was declined and now needed cash only. My card had plenty of money to cover costs but he said he couldn't run the card again because he had to wait 24 hours and needed cash . He basically was upset because I wanted my car with me and not have him take it to the yard . He was extremely rude, words aren't even enough to explain how poorly he treated me. read more

Great service , friendly and inexpensive .... pleasantly surprised with this company. They even suggested fixes for my broken down truck

Hmph If there is anything good to say about this place, most likely it's coming from the workers themselves. Trying to make themselves look better because they are far from respectful. They are far from understanding being of customer service. They are out only for themselves. I'm going to tell you right now I am trying to come up with $800 to get my car out. That has only been in their possession for not even 72 hours yet. I am not from The state of California. I am from New Mexico and I'm trying to get home. They won't let me get my license that is inside the vehicle nor my cards or anything including my phone including money. They will not allow me to use a picture of my photo ID and I have nothing and nobody here in California. I am stranded literally and since these people want to overcharge you for services and are extremely rude. I still cannot get home. I have spent the holiday alone in a place. I don't even know where I'm at begging for food like a homeless trying to hold on to whatever belongings I have on me while these people rack up a humongous bill knowing that they are the ones that are preventing me from even being able to pay them in the first place. Karma will come around for these individuals who say that they're fast for service and they're all about the customers. I know other towing companies and other representatives of those towing companies that would never in a million years think about doing a client this dirty. Literally they are also basically breaking the law since they will not allow me to get my license from my car. And since you need to have a license with you at all times. How am I supposed to do that if they're the ones who are holding my vehicle that has my license in it. And they won't even let me get it. And And they are literally tacking extra fees that I'm pretty sure are bogus cuz I've never heard of a place charging someone $800 to get their vehicle out when they've only been in there for not even 72 hours yet. And then not allowing them to use an ID that is either picture formed or printed form in order to prove that they are who they are and our owners of the vehicle. How is it that I have to go through the law enforcement for them to get them to even release my car. And now granted the next requirement is that I have to have somebody with a valid driver's license. Go in there and get my car for me. Hello did I not say that I don't know anybody here. I'm not from this state. I don't live here at all. I don't know where the closest bus stop is. I've got nothing because it's all in the car. I don't know who allowed them to even treat people this way. They're rude, rude and disrespectful. And I'm just trying to get home to my family for the holidays and I have missed it because of them. If They had allowed me to get my vehicle out the day that I showed up. ​ read more

They were so nice and helpful! They explained everything I needed and helped me feel taken care of when I was stressed about my car. Thank you so much!! read more

Car was towed because of tags and unpaid parking tickets by previous owner. The lady that answers the phone is one of the rudest un-helpful people I have every spoken too. CLEARLY SHE HATES HER JOB, PEOPLE AND LIFE IN GENERAL. She would not give me any information on what the fees were to get the car. On top of it all the paperwork and wallet were also in the car. Most unhelpful, and rude, people you ever want to deal with. CUSTOMER SERVICE is lacking. They are only about making money not being of service. I rate them negative 10 star status. Karma is a real thing but I'm sure u people no this read more

These guys are awesome! Total Pro's, Zero Issues. The dispatcher was great... asked all the right questions, in the right order. The driver came right out, sooner than quoted and got my broken down truck off the highway. Thank you!! read more

Quality Towing - Towing Near Me

So grateful for Quality Towing. They made it super easy to get my Ford towed to the Ford Dealership in San Juan Capistrano. Considering I don't have AAA, this was the most affordable option since they have a partnership with Ford. The driver was cool and efficient. Tow truck was clean and well maintained read more

Quality Towing - Towing Near Me

Very helpful and quick service!! Highly recommend, Brenda was especially helpful and patient with us.

Atypically Topically, getting your car towed kind of ruins your day, and its pretty automatic to blame the truck that drove it away from you and charged you money just to get it back..... But if youre unlucky enough to have that happen to you, I hope youre lucky enough to get towed by Quality Towing, because at least they're considerate, concise, and knowledgeable enough to help the situation. They truly live up to their name..... Customer service here is the best u can ask for in a bad situation, and they do whatever they can to aid the predicament that youre in. Thank you so much Quality Towing! :) read more

Where do I even begin, my life was turned upside down after my car was in an accident. Im 21 and a female with no knowledge on cars. I never taught i'd say I was happy that my car was towed. It goes without saying that it was truly a blessing to have ended up getting towed by here. Not only were they honest and professional but I was guided step by step on what I needed to do. They went as far as to recommend me a mechanic to fix my car and because of that I am getting my life back. Thank you. read more

What a joke of a company name "Quality" Towing... Maybe it should be Zero Quality Blowing I agree with other reviews Horrible. read more

What a great experience, after being in a very serious car accident it was great to have excellent customer service and a friendly face of an employee named Joy who was helping us. It is always an emotional day when you have to clear out our totalled car, but Joy was by far the nicest person we have ever dealt with at any tow company, or retail store for that matter, Joy went above and beyond to ensure our experience was positive in our time of need. It was such a relief that our car was safe including all of our valuable items stored in the car were safe. I want to thank Joy for helping us out and sticking by our side to do whatever it took to get our utens out of the wrecked car. 1I would definitely recommend Quality Towing to anyone in need! read more

Quality towing went above and beyond for me when I had locked my keys in my car. Efficient, organized, and great customer service. I now have my go-to towing company in case of emergencies. read more

I had my car towed because of an accident. When I called they directed me I what to do. They were very helpful. When I got there to release it and get my belongings, We were not able to get the doors open. The lady who works there ( I am sorry I did not get her name) crawled into the car through the window to get my mats and personal items. I could. It believe it, who is that helpful? Her act of kindness helped relieve the stress of the accident. I highly recommend them!! read more

I had a flat tire. From the min I made a call to my tow, I was treated with professionalism and kindness. Quality was a referral so I'm so happy I used them. Thank you for your great service Jeff and for being so fast! read more

These guys are absolutely amazing. Had car trouble and they were there in less than an hour to get me where I needed to go. When the shop I found was too expensive they recommended a great alternative. Very reasonably priced. Found out they've been in the area for years so they know all the best shops and service locations. Customer service was fast and friendly. I'll be holding on to their number and would refer them to anyone. read more

was extremely happy with quality towing customer service and professionalism from the dispatch to the driver!! darrell the driver was great!! i felt very comfortable leaving our 2022 audi e-tron in his hands as i had sent a driver from another company away as i did not feel they new about the audi electric car as darrell did~he told me he has 25yrs experience and was very familiar with how to handle and load the car safely and delicately which was very appreciated!! i would definitely choose to use quality towing in the future if needed!! read more

They take an inconvenient situation and make it miserably inconvenient situation (x10). Employees make up towing prices and "law" depending on what kind of mood they are in. They illegally over charge tow victims because they know you have no option than to pay whatever amount they say to get your car back. If you dont pay it or you cannot afford their charges , WATCH OUT! they will sign the car over to them and sell it in a blink of an eye. read more

These guys are anything but quality. They are smart ass jerks. Their low class and I would never use them if I'm in a bind and need a tow!!!!! They were horrible! read more

Horrible... They towed my truck and left spilled food and Taco Bell wrappers on the seats. Why were they using my truck in the first place? Completely unprofessional. read more

UNETHICAL Visited St. Margaret Episcopal school for a wrestling tournament, the coaches parked the team vans across the gym parking lot at Naficy Medical Group parking lot, unfortunately missing the tow warnings. About 5:45-6pm after Naficy's business hours quality towing showed up and hooked the vans. St. Margarets security guard realized that it was our school vans. He walked over to the tow operator and asked if he was willing to drop the vans if the coaches would come out and pay the drop fee. The tow operator agreed to drop the vans. The security guard found our coaches and told them about the situation. The coaches immediately ran out to pay the guy, but he was GONE!! What kind of person/company does that and how can they sleep at night? I know tow companies are in business to make money, so this poor review isn't so much about the money it's more about the lack of ethics and shady business practice that quality towing has demonstrated. He left with the vans, knowing he was leaving a group of young wrestlers/coaches stranded over 70 miles from home. He took the vans because he knew that quality towing would collect more money from taking the vans into the tow yard, than from the drop fee. He could have been upfront with the security guard and said he wasn't able to drop for a fee instead of lying! In the end after a lot of hastle, because the vans were rentals, and $500.00 the coaches retrieved the vans and everyone made it home safe. As far as Naficy Medical Group is concerned their business closes at 5:30, so why would they call the tow co if they no longer needed the parking spots? GREED!! I would avoid seeking any business with quality towing and Naficy. read more

WOW people write some pretty mean things about towing companies when really it's their own fault. Take some responsibility for your own actions. I was serviced by this company and by far they were very reasonable and clean. Yes I've had my car towed because i didn't pay my registration, or i parked in a NON PARKING ZONE... that's my problem, not the tow company..orange county stop being spoiled and grow up. Thanks again Quality Towing, i will call you in the future, I appreciate your prices and honesty. read more

Fantastic service and rates!! I was able to make arrangements to pick up my classic truck from the auto body shop within 12 hours. The driver showed up on time and was courteous and professional, and he took great care of loading my truck and guiding it into my garage when it arrived. The rate was extremely fair and the process was much easier than I expected. Great company to do business with!! Very pleased! read more

They were amazing to work with. After my husband passed away I needed to get his tool boxes from his shop back home. Due to the size and weight, they thought it would take more than one trip, and quoted a price per trip. They were able to get all 3 boxes to our house in one, and only charged for the one trip. The driver William was also kind and professional. Thank you again for all your help! read more

Unfortunately I had to use their services but the service I received was nothing but professional. My truck broke down and I had called quality towing. Lady answered the phone and got my location and told me she would dispatch the closest truck to me. About 15 o 20 minutes went by and my tow truck had arrived. The driver William asked me to get in his truck to avoid oncoming traffic. He knew the area and recommended a few shops that would be able to look at my truck the next day. Thank you Quality Towing and William for your professional service. Hopefully I won't need your services again but will use you if I need to do so read more

This is the second time we have used Quality Towing. Very pleased. Polite, professional service. William was very kind and helpful.

I would highly recommend Quality Towing!! They have professional staff, who are very helpful and friendly. Prices are very fair and usually less than other towing companies. I've used them for the last 6 years now, for work and for personal use. I once ran out of gas in Irvine, during rush hour traffic, right in the middle of Culver Blvd. I called Quality and within 10 minutes they had a driver who got my car out of the way and to a gas station so I could get back on the road. Quick service, polite and pleasant. read more