Service, value and quality were amazing!!! Isaac is the…read morebest!!! Definitely will be a lifetime customer! Thank you!

Worst experience! My Audi S5 was backed into by a large…read moretruck, had front end damage and was not drivable. I had it towed to The Ultimate Paint Shop as I was told that is where the Audi Exchange in Highland Park sends vehicles for body work. The truck that hit me had State Farm and they agreed to cover the damage. After about 8 weeks and $16,000 they told me to come pick up my vehicle. I had someone drop me off and went in to get it. It looked really nice on the outside and had a full detail. Problem started when I got in and started to drive off. The car was pulling to the left...hard. So I brought it back and asked them to come for a test ride with me. They did and agreed with me that something was not right. I asked if anyone had taken the car for a test ride before releasing it to me in this unsafe condition. I got no answer. So now I had to take an Uber home as my ride had left and no one was willing to drive me. Problems continue; Apparently my car that was hit in the front end had additional damage that was not discovered as part of the initial inspection, the supplemental inspection and insuring repairs including adjusting or making sure the sensors were all working correctly. No one had noticed that the control rod or alignment was off. Not sure how anyone in this business would not notice that. I noticed it right away within a minute of driving it and I have no car experience at all. So now 2 more weeks later State farm is not going to cover this claim as it seems no one had talked to them about it and they thought I had taken the car home and brought it back days later. When I spoke with the adjuster at The Ultimate Shop she told me that there was nothing they could do. State Farm had now denied this part of the claim and they would not call them. They told me that they had sent over all the pictures and estimates and after that they wash their hands is it. Told me that I NEEDED to calm State Farm to get this resolved. So I asked the owner of The Ultimate Paint Shop to call me to discuss this. She called me back several days later and told me the same thing. Another week goes by and I have called State Farm many times I get the claims person who tells me they are not going to cover and I need to return my rental. At the next day. A few days later I call again and eventually get a manager on the phone who tells me that they will cover it but that they don't have any pictures and no estimate for repairs. She tells me she will call The Ultimate Paint Shop to get that information. Another week goes by and State farm gets the estimate that I sent them but still no pictures from The Ultimate Paint Shop. They are asking me why I drove the car home if it had front end alignment issues. I tell them I did not. They say they will have to investigate more. I eventually call my own insurance company who agreed to cover this damage that The Ultimate Paint Shop had failed to repair as part of the damage and they will just fight State Farm over it. So in conclusion The Ultimate Paint Shop told me that they had screwed up and delivered a car to me that was not road worthy but was not willing to do anything about it. After all they already had their $16,000.00 check

I totaled my driver's side door after inadvertently leaving my car in neutral in the garage while…read morethe door was open. The car rolled back, and the door clipped against the garage wall. Thankfully, no one was hurt, although my ego needed some attention. I called Certified Auto Body and was immediately taken care of. Debbie, the owner, had a tow truck out within the hour (the car was not fit to drive). They managed the insurance claims process for me and arranged a rental car for us before we left the shop. The prices were extremely fair, and we had our car back good as new within about a week. By far the best, smoothest, and most pleasant car experience - of any kind - I have had. These guys know what they are doing, and it shows. Highly recommend!

this shop is commitiing insurance fraud theyt are pretending to buy parts from used vendors and are…read morebilling the insurance companie for it but realistically they are reusing the same broken parts they are milking every insurance company that walks in that door beware people!!!!!!!!!!!!

Overdue review…read more.. Excellent MB dealership. Hans, Ryan, and Trent were a pleasure to meet and work with. I went in looking to buy a new 2020 S560 sedan, and test drove that, along with the S450, CLS450 and the E43. S560 sedan was the real winner, for me and my desires... We have a Mercedes Benz dealership in LP (Fletcher Jones), and frankly, the prices were comparable. However, the Knauz team was far more knowledgeable, personable, and informative. I really appreciated the customer service here (esp Hans). When you're spending 6 figures on a new car, you expect nothing but stellar service, and the Knauz team delivered. Knauz has plenty of options if you're looking for an S class Benz. More options of the 2020 S560 here than in the city. The S560's trunk space is large- it fits a stroller, luggage, and other bulky belongings. The back seats are ultra comfortable, and the NUNA Pipa Lite LX car seat + base fits nicely back there (it was a struggle with another car we own). The ride is so incredibly smooth that it feels like you're floating on clouds. We bought an additional 3 years of the extended warranty for the sedan, giving us 7 years in warranty; the extended warranty at Fletcher Jones was extremely limited. The S560 is a beauty. We love it as our family car; it's the best ride we've driven yet (the Maybach was nice, with even more space, but too loud for us)! Thank you Hans, Ryan, and Trent! **If buying a car upfront, they may ask for a deposit; you can, then, do a wire transfer or cashier's check to pay for the vehicle in full.

Never purchase a CPO here. We bought a MB CPO vehicle in April. We immediately had to bring it back…read morebecause the hatch wouldn't open, the kick sensor didn't work, and the gas door was broken. CPO Checklist Items that have been repaired/replaced: Rocker Switch for Dynamic Selector Wheel Alignment Tire wear (Dealer stated all at 6/32) Visited a tire shop that laser-measured them as 6/32 in front, 5/32 and 4/32 in rear. Wipers Gas door Trunk-tailgate hinges Rear hatch alignment Tailgate closing assist Hatch motor Trunk release Ask for the full CPO checklist and then verify, because Knauz had my car for nearly 60 of the last 90 days all to complete items that "passed" on the checklist but in reality, they didn't complete them until I purchased the car so they could have MB USA pay for everything under CPO.

Love love Chris- Team..Take the best care of my Bmw..Will never ever trust no one but North Chicago…read moreImport..

Chris is the best mechanic I have ever been to. He is honest, and supports his customers and local…read morecommunity. if I could leave a 10 star review I honestly would, North Chicago Import Autos will always be my mechanic because he is not a money hungry scammer, he is honest, and will treat you right.

The service was quick and friendly. I wish I didn't want so long for have my window replaced. Very…read moreaffordable

Very quick and profesional! Changed my S63 AMGs driver window in an hour! Great prices as well!read more