They have a fantastic selection of pornography for sale. Plus gasoline, cigarettes, pop, and candy…read more The staff are friendly. They have everything that most convenient stores/gas stations have. The prices are typical convenient store pricing.

The attendants Harith and Jhon are among the nicest people I've met. Good selection of snacks. Good…read morefuel. Thanks for being the best gas station in town

This place was amazing until new manger took over 6-10 months ago. Old manger would always order…read morethe chewing tobacco I wanted. She even went as far as telling the new one to make sure ya get these. Yet the new one just stopped. Great customer service. Not. Way to push away a customer who came in every day. Hope this place shuts down because they don't care about customers what so ever.

From the owner: Quick stops. Quality fuel. Easy rewards. BP keeps you moving and with the earnify app, you earn…read morepoints every time you visit.

Inflated prices, price gouging, unsanitary and disgusting restrooms. Prices are literally double of…read morethat of Thorntons across the street

Been going here for over a year. The crew is personable and helpful. Never had a bad experience…read more Jessica and Dawn are more like family than employees. They know customers names and are the best. I know it's only a gas station but if you go to a business regularly it's always nice to be treated well especially if you're a regular customer. Thanks Jessica and all the rest you're awesome :-)

It was about 530pm and it was on 05-312023. First of all came to the cashier and she did not even…read moresay hi to me or anything. Also when I left she did not say nothing to me. The cashier was very impolite and very unprofessional and giving me a lot of attitude to me and she worked at the middle register. I guess this person does not know how to interact with customers. I am here many times. Regardless if it's my fault or not you do not lash out at a customer you help the customer out. She had very little respect for me I don't know about her attitude was all about. I was trying to be kind with her through all this but she kept getting me more and more upset. She gave me the worst attitude and I did nothing wrong to her I always come to this location and always get great customer service. You should always great to customer and number two you should be professional It is the basics for good customer service and end with some kind of ending for the customer. At this location they have very good management and staff that go above and beyond. We need to be strong and customer service through hard times we are going through right now more than ever. We need to be more compassionate to each other as human beings. This will bring back humanity. Never stop caring for another person.

I am 100% certain that I pushed UNLEADED. I'm 52 years old I've done this before. I was charged…read morePremium and there was nothing I could do about it. Watch this place. I am LIVID!!!

Customer service is always great! Tyler is always talkative and nice. He needs a raise!read more

I was a more than once a week Thorntons customer for over 12 years before my encounter at this…read morestation. I had an issue with a purchase and was not allowed a simple return for even swap or credit and was received rudely by the manager on site. I reached out to corporate over the situation and they ignored both my wife and I after an initial canned response. It breaks my heart to sever my once loyal ties with Thorntons over this station's poor customer policies and treatment. This was not my primary Thorntons, but the complete lack of customer appreciation by this station and the corporation led me to this.

Always impressed with Thorntons gas station, very clean and the gas is usually cheaper than big…read morebusiness stations like Mobil and Shell.

I mostly come in here for energy drinks and snacks, they have a good selection for a gas station…read more They also have clean-ish cans. Have you ever actually looked at the can when you buy from these refrigerated sections at gas stations? They are often caked in dust and grime right on top where you put your mouth, seriously it's disgusting. I always wipe them down anyway, but they keep their storage clean here and that shows a level of care you won't get at other local stations. The down side is how busy this place gets, and how poorly the staff seem to handle it. It's frustrating when a line is so long it's extending into the aisles, people can't browse the items and often cant tell where the line actually ends. To summarize they have a solid selection and prices, they also offer a rewards card I believe, but are dragged down by poor customer service. An extra mention, they have a redbox outside for those looking to rent movies.

Sometimes I hear people bagging on Thornton's gas but I'm actually not sure why. Watered down? I'm…read morenot sure I'd know the difference but I've never had any problems with it, and it is usually the least expensive in the Round Lake and Gurnee area, at least in my experiences. The store itself is really great. It always seems bright, clean and has a vast array of fountain drinks and additional syrups, my fave being vanilla. You can dispense individual flavored syrups (vanilla, cherry, etc.) into your fountain soda. Prices for these hover around a dollar depending on the size you choose, pretty typical. As someone else said, the staff is really friendly and jovial. One female clerk recently apologized to me on behalf of another customer for cutting in front of me, which I think was just a communication because I was actually going to get something else; but it's just nice that they notice things like that and care enough to mention it five minutes later, when I was being rung up in a separate line with a different cashier. How nice. :) It just the little things that make a difference sometimes. One of the things I like best is that because of how new and well-lit the last remodel was, I always feel safe. It may sound stupid, but I just feel safer here late nights than at other establishments at the same time of night. Oh, and I THINK this location is 24/7.

SHUT IT DOWN! I…read morehave had enough of junk businesses that should just shut down or give the business to their employees. The landlord and or business owner here could care less. They are slinging cigarettes and pumpin gas - end of story. Parking lot is uncared for, going in 3rd season. Potholes so bad you will damage your car if you drive into this parking lot. $1.50 to use the air??? FU, how about that? Car wash is shut down. First day of a whole week of sunny weather. This guy can't maintain his car wash for his customers. What is the point? Old dry mulch for sale is not exactly what you need at a service station. But it is what you buy for $.25 a bag at the flea market so you can sell it for three dollars a bag at your junky service station. Hello? Anyone listening?? You have been reviewed, you're encouraged to SHUT IT DOWN.

I would never come this location ever horrible customer service and the worker was very rude in…read morefirst and other issues i had and the worker raise his voice at me so bad for good reason and he accused me of stuff the didn't make sense like i was not paying for my gas like that they lose valuable customer and worker never know how to respect their customer i just so upset what happened this is the first and last time I'm going to this horrible horrible gas station again