Receptionist has forgotten I'm on hold twice now and left me on hold for 25 minutes I had to hang up and call again. Awful

I ordered a pair of glasses from here two weeks ago and haven't received any feedback since. I called them to ask for the status on my glasses. They replied by telling me they had been picked up already and not by me. Very unprofessional that there's no system in place to verify its the actually the customer picking up the glasses. Eventually they did send the glasses directly to my home but I still feel this shouldn't go unoticed. read more

Had to go to the store 4 times because they wrote down the wrong prescription for my glasses. Never said sorry and overall just a bad experience. Been going there since 2000. For a 16 year customer they lost my business. Make it 6 times that I am having to go back. They sent an automated text that my glasses were ready and to come pick them up. Nope... They were not ready and I was told it must be an error in our system??? At this point it's laughable and I'm beyond frustrated. A bad review is the only way I can truly vent about a horrible experience read more

Been there twice, once for my daughter and another time for my wife. Pleasant experience both times. Dr Shauger and Dr Slaughter were very friendly and accommodating. They also have top notch equipment that makes the eye exam so much easier to handle. We were also provided with the option of picking frames/lenses from their store. Decent amount of selection, but more importantly no pressure to purchase from them. I've been at places, where the staff try and bully you into buying frames from the same store...none of that here!! Highly recommend Dr Shauger and Dr Slaughter to be your eye doctor!! read more

I've been a patient at Lakeline Vision Source for about 4 years. I have an auto-immune disease that Dr. K was immediately familiar with and she knew exactly how to help me and treat my eyes. This is rare people. VERY rare. I'm usually the one educating Doctors about my disease. I fell in love with her instantly. She's caring, friendly and professional. On a couple of occasions when she wasn't available, I had to see 2 other doctors. They were both just as professional and caring. Dr. K has gone over the top to ensure I was happy and had glasses that worked for me. Anytime I've had any issue with a script, they fix it for free! No questions asked. Their service is impeccable. They have all the latest in every bit of technology. It makes a HUGE difference if you were progressive or bi-focal lenses. The best I've found anywhere and yes, I've tried several different sources. Their frames are gorgeous but if you can't afford them, you can still bring in your own frames and they'll put in the lenses. I was shocked! Amazing service. Not to mention their new offices are super fancy, comfortable and yes, they have Starbucks coffee and tea! lol!!! Very nice! read more

I've been going here for years, when were used to be at their old location on Lake Creek. This place is amazing, it's got everything, the amount of parking, the ease of booking appointments, the friendly staff, the number of exam rooms, the high tech equipment. They aren't even overpriced or anything as one would think with such a nice facility. There are plenty of amazing doctors here. I've been with Dr. Poole for some years but now that she has left the practice. I'm with Dr. Shauger and she's amazing. She's one of those doctors that remembers what you talked about a year ago. My entire family goes here and she always remembers my parents. I really appreciate the efforts she takes as a doctor and as a person to take real interest in you. The facility is amazing, they took a lot of pride building this new office. The bathrooms are super nice too, it's strange, but the owner designed it all her self so it's very pretty for a doctors office bathroom. The contact area is huge! There is never a wait from when I arrive and when I'm seen. I love going here. I would recommend this place to everyone! read more

The technology used to test your eyes are great. It is a very comfortable place with free coffee, play area for kids and family friendly movies. read more

We had an amazing experience with Dr Hammond! He answered all of our questions and explained everything in ways my children and i could understand. I have not been seen yet but my son,13, my daughter, 5, and my husband were able to be seen very fast. The staff were all amazing and were sweet interacting with my rambunctious 5 year old! We will definitely be back and I can't wait to have my own visit in the near future. read more

2 stars, down from 5 in 2013. I do not recommend Lakeline Vision Source, though I have been a customer for 8 years. When I went to get lenses for a frame I bought, I was offered ONLY 1 option by the sales person at $650 for nothing unusual... As I was about to walk out, SUDDENLY there were other options at 1/3rd the price. Because options were not offered up front (withholding information), I can only conclude that $650 is a priority because they make more profit on it. Profit before open, honest customer service means I will no longer use Lakeline Vision Source. read more

I can't speak more highly of this place. I'll tell you my story. I went for my yearly exam with Dr. Shauger as I have done for the past two years. This time I decided to would get some new glasses as well as contacts. The gentleman who helped me, Marcus, was fantastic. I've gotten tons of compliments on my new specs. Now, here's the part where they deserve the five stars. I also gave them my Michael Kors sunglasses for them to put prescription lenses in. I checked back a couple of times and found that my glasses were sent to the wrong place and lost. They handled this situation like pros. Marcus looked up the value of my sunglasses and gave me top dollar for what they were selling for ($350). I found some $500 Roberto Cavalli's that I fell in love with. I was happy to pay the difference, Marcus surprised me. He sold them to me for HALF the difference! So I walked away having paid $65 for the most amazing sunglasses I will probably ever own. read more

I walked in as a new patient about 5-7 mins late and they still took me without saying anything about my tardiness. I had to get my hubby to drive me last minute due to my inability to drive. I was immediately greeted by a sweet young lady. She checked me in in seconds! Saw they have complimentary Starbucks!! Wow!! Husband was happy because of that. The waiting areas are very nice and comfortable. Didn't wait long at all. Doctor was very punctual and attentive. The entire staff is happy and caring. I was in and out within the hour. I didn't want to leave!! Lol. It really is a beautifully decorated office. Very hip! Doctor was very knowledgeable. Made my return appointment for my annual check up!! Cannot wait!! Please go here. You will have the best experience as I did!! read more

Lakeline Vision Source - Eyewear & Opticians Near Me - Cedar Park, Texas

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I have been using glasses for about 30 years and I have to state that Lakeline Vision Source is THE BEST service I have received. Marcus is the man for your needs. He fixes or adjusts whatever your needs are with your glasses. He is friendly and makes sure that you are comfortable with your purchase. I cannot think of going anywhere else. On top of that, the facilities are state of the art and they use all the current tech to assess your eye needs. LAKELINE VISION IS THE BEST! read more

Weird how this place has the check in process figured out when so many other medical offices don't. No clipboard with 20 pages asking for similar info that no one ever reads or (I'm guessing) enters into the system. I loved that this was just a sign in/check in and get sent directly to the Starbucks coffee bar - they even have a Starbucks sign up! Beautiful new office, and it's especially cool how they transition from the optical area to the exam area and back. Staff was super friendly too. Very efficient, way med offices should and could all be. read more

I had good a visit with my Dr but their optical tech. lady was ok. I've been to other vision offices before that had sample lenses. You knew what kind of lenses you were purchasing. Those offices had displays of transition lenses with multiple colors and other visuals of lenses. The older woman that helped me said the office does not have sample lenses. Their lenses are made to order. She didn't provide any visuals only a quote over $400 for lenses alone, no frames. Ludicrous for me to purchase anything of that amount without seeing something. I've never paid over $400 for something I can't see beforehand. I've paid almost that but price included a pair of frames and lenses. She was not helpful. read more

The whole staff is so friendly and helpful! They seem to have cutting edge technology for everything and the wait time is always super short. The office is comfortable and super clean - my kids love the fish tanks and I love the coffee bar. read more

Just to get it out there, Lakeline Vision Source is on the pricier end, even with vision insurance. However, the quality of service and professionalism is outstanding. I felt well taken care of during my visits and will definitely come back again. I also wanted to give a huge shout-out to Tae. I've worked in the service industry for years, and Tae is one of the best I've ever had the pleasure of working with. I have a pretty narrow nose bridge and am pretty picky about how my glasses fit my face. Tae always took the time needed to work on my glasses, was patient, empathetic, and was always happy to see me despite multiple visits to make adjustments on my glasses. He understood my concerns and really went the extra mile to make sure that I was happy with my glasses. Tae is one of the best optician out there and I highly recommend visiting this location and asking for Tae. You won't regret it! read more

I love not only the cool and fun office that makes you feel like you're relaxing in a cool store but also the nurses and doctors!! After having a terrible experience at Texan Eye I came to Lakeline Vision Source for a second opinion and sure enough was given a much higher quality vision exam, excellent customer service, and the right contacts for me to see clearly with! The complimentary Starbucks from their Starbucks machine is pretty nice too! So happy I found this place, you guys have a customer for life as long as I live near by!! read more

Lakeline Vision has the best staff hands down, they're welcoming, knowledgeable and professional. If you're looking for a great experience for your eye-care needs, definitely give them a try. They have the latest tech to give you the best eye-exam experience and have 1000's of name-brand frames to choose from the latest fashion trends. read more

Just moved up to the area and used lakeline on a recommendation from the nextdoor site and could not be happier with the service and the price !!! read more

Love this place, they make your exams really comfortable and really go into detail with what they're doing. Dr. Catalasan was really sweet and very helpful with all the questions I had! read more

I took my two children in for their first ever eye exam. Everyone was so nice and very patient. They went above and beyond to make my children comfortable and didn't stress when the tests took longer than usual due to them squirming around. I was impressed with the office layout and the professionalism of the optometrist. This will definitely be the place we visit for our annual exams going forward. read more

Fastest checkin ever and for a new patient I was amazed at their efficiency. All of their staff and doctors excel at what they do, and their frames consultant is top notch. She helped me do what normally takes an hour in less than 5 minutes. Five star service! read more

Most of the staff were great and friendly. The office visit itself was great. What REALLY made me mad was the out right gouging of the prices on frames. The frames i wanted where priced at 270, the manufacturers website listed them RETAIL at 220! When i asked about price matching they said "not if you are using insurance" Seriously? Money is money and not ripping off your customers should be a no brainer! On top of that the women at the front desk was almost flippant about it. When i brought up the fact they are 50 dollars MORE than the manufacturers retail price she said "we just mark up what we buy form the manufacturer" . Um its called wholesale or distributor pricing. Overall they lost my business and I highly doubt i will ever be back and would never recommend them to anyone. read more

Delay, then another week. Then a mix up at the lab. All in all took 3 weeks till he finally got his new glasses. Never again.

Consistently great care and the staff is helpful, friendly, and responsive. They have state of the art equipment and well-qualified doctors. We still go to Lakeline Vision Source even though we no longer live nearby! read more

I have been going to Lakeline Vision Source for many years and would highly recommend Dr. Sorrenson and her staff. Helping me today, along with Dr. Sorrenson, were Debbie and Amber. They are truly amazing - very professional & knowledgeable. I have several very complex eye issues and Dr. Sorrenson & her staff have helped fit me with contacts and glasses. Amber spent an extraordinary amount of time helping me get the best prescription possible for an RK eye. Lakeline Vision has always gone the extra mile to help me deal with my difficult eye issues. read more

My wife, daughter and I have been seeing Dr. Slaughter at Lakeline Vision for years for glasses contacts and general vision health. Always a pleasant experience. The new facility on El Salido is really nice. When I had a vision concern on a recent business trip, the staff went above and beyond to get me an appointment as soon as possible after I returned, and gave me clear directions on how to find a good eye doctor on the road if it was needed. read more

Excellent customer service! My day began with broken glasses. I immediately thought of Lakeline Vision Source, because I drive by them almost every day. I was greeted as soon as I walked in the door. I explained the reason for my visit and was assisted by an optician within two minutes. Marcus was extremely professional and though they do not carry the brand I was wearing, he looked through their spare parts until he found a pair of temple pieces that fit perfectly. He also adjusted my glasses for a better fit than I ever remember having. Fast, friendly, professional; what more can you ask for? read more

Well when I walked in, I liked the decor and layout - very open. Barring a minor annoyance, my impression with the place is very good. The people at the reception were pleasant. They asked me to sign in a sheet to check in and that "someone would call me". 10 mins later, no call but I see people checking in at the reception desk. I had to go back and remind them to check me in and that I had already signed in their "sign in" sheet. After that it was very quick and well organized. The technician was quite efficient at collecting the necessary information for the doctor (Dr. Kodukula). Dr. Kodukula was very pleasant and was knowledgeable about my eye condition. She conducted a quick review, got my eyes prescription done and answered my questions. Very efficient! read more

My husband and I have gone to Lakeline for the past 8 years or so. Their new facility is amazing. The staff is caring and obviously proud of their work. I like how they incorporate teaching into the practice. The intern mentioned that their equipment is the best equipment if their rotation locations! I broke down and finally decided to order glasses with them this time. In the past I have always taken the prescription elsewhere to be filled thinking their offerings would be much more expensive. I actually think I spent less for a higher quality frame and had very personalized service! Thank you Lakeline! read more

Efficient and kind people at Lakeline Vision Source. They took the time to listen to my needs and the doctor was attentive and provided options in a thoughtful manner. read more

I was working with Stephanie to get information about getting new glasses and she was very patience with me. She answered all of my questions and never made me feel rushed. She was very informative and incredibly friendly, my wife also noticed how well we were being treated. By far the best experience I've had at in eye doctor in years! read more

This place is awesome with outstanding customer service. We were referred to go there to pick out a pair of rec specs for my 7 yr old son. Angel was GREAT! She helped me over email and in person. Everyone there is helpful, polite, and super easy to work with. I was also really impressed with their selection of both glasses and rec specs for kids. read more

I had a great experience at Lakeline Vision Source! Everyone I dealt with was extremely friendly & professional, and I appreciate the relaxing atmosphere of the office. I thought they had a good selection of frames, and my glasses were ready just a few days after my appointment. I'll definitely be going back for my next exam! read more

Staff are very friendly and helpful. They have a good eyeglass selection. When I picked up my eyeglasses and was unsure of my eyeglass selection they gave me the option of picking different frames. read more

Im not sure why my previous review was NOT posted! Best eye doctor experience ever! I have already referred many people - I can not say enough positive about the entire staff and the facility who provided a very extensive exam and truly care about their patients! read more

I'll definitely be going back here. I was recommended by a friend and saw Dr. Kim Slaughter. She and the entire staff were all super nice. They user lots of cool, modern equipment to run quick tests on your vision, and the overall new office is really nice. read more

Update (I wish I could do 3.5): Less than 24 hours after writing a bad Facebook review I received a call from a manager. She apologized and said I would be refunded the cost of the glasses, which I really appreciated. However, I do find it sad that it took a bad review for something to finally be done and for me to get an answer. It was also frustrating to learn that the problem was the lab losing or overlooking my order, which could have been fixed with my initial call. Plus, it was then almost another full week before my glasses came in, a total wait of 4.5 weeks. My advice would be to proceed with caution. read more

This is the place for state of the art technology in optometry. Doctors and staff are completely and totally professional. I highly recommend this business. read more

I enjoyed the large open setting, and the glass windows all around the building. I had an enjoyable experience from the receptionist to the tech (Kendra?). Doctor Thom? And his intern were pleasant as well. The new location and hardware was impressive and of course, clean. Scherrie helped me chose my frames and learned my style quickly. She found me plenty of options and offered advice, all while being patient so I could find the perfect pair. The free Starbucks coffee at the end of my visit was the cherry on top! Although, the excellent customer service was enough for me to want to share my visit! I live in downtown Austin and Lakeline VS is worth the drive for sure. read more