A HUGE thank you to Wes at Penske from Home Depot in Greece. Wes was very pleasant to work with,…read morefriendly, and helpful! He helped turn a very stressful day into a much better one and we couldn't be more thankful. Please see the negative review I left for U-Haul, it mentions at the end how Wes was able to turn everything around for us after an awful experience with a competitor. For U-Haul: "Sadly, this is the first negative review I have ever written. But I hope I can steer someone else away from a negative situation before it is too late. We have tried to work with U-Haul three times now and every time it has been a nightmare. Although it is on us that we tried to put our trust in this company, we should have known better after the first time. The best word I can think of to describe the employees at U-Haul is INCOMPETENT. If I could give U-Haul 0 stars I would. U-Haul is the epitome of terrible customer service. They called my boyfriend with less than 24 hours' notice to let us know that the truck we rented was no longer available, but we would have one at another location that is a smaller size for tomorrows move. I completely understood this, things happen. I called to speak with them about this new reservation, I was put on hold a couple times for almost 10-15 minutes at a time. I am not sure if this was the customer service rep's first day, but she continually put me on hold for long periods of time, throughout this I remained calm and patient. At the 31st minute of this phone call I was hung up on. So, I then had gotten someone else on the line and re-explained the situation. This representative also could not answer my questions, so she passed me along to her supervisor, Theresa. Theresa was happy to let me know that the new truck that they reserved for us at the new location was no longer available for us. When I asked why...her response basically was that it just is that way and then ended up using the excuse because it wasn't meant for the type of move, we were doing? Instead of trying to resolve the issue she preferred to try to disconnect the call at which point I admittedly became very upset. I have never spoken to a customer service representative in such a way because I do too work in customer service and understand that things can happen. I understand that all companies handle things differently but when it is the company's fault and the customer is TRYING to work with you to make both sides happy, you should be able to come up with some sort of resolution. At this point I very quickly understood why the rest of my phone calls went so horrible. How can I expect employee's under this individual to be capable of handling a customer service position when the manager can't even explain an adequate sentence to me for the reasoning behind all of this. Honestly, I would have settled for her to even try and attempt having the brain capacity to come up with a solution. At this point I thanked Theresa for her help and hung up the phone. We tried calling back later to get another reservation on the board, after 40 MINUTES I somehow was unlucky enough to end up on the phone with Theresa again. At this point and much frustration, we agreed to not waste any more time with U-Haul because we are moving tomorrow. In a way this was a blessing to happen because this led me to call Penske Truck Leasing immediately after. I spoke with the rep and explained our situation. The rep was happy to book a last-minute truck for us with his company. It was quick, easy, and seamless. He made sure to make a very stressful situation right when it wasn't even his mess to clean up. Please be aware of using U-Haul, moving is already stressful enough. I HIGHLY recommend Penske Truck Leasing if they are in your area!" Thank you again Wes!

From the owner: Save Up To 20% When You Reserve Online Today!…read more Free unlimited miles on one-way rentals and savings with our moving supplies. We offer clean, newer trucks, professional assistance and guaranteed reservations for your moving or business needs.

Was charged an additional 42$ for 12 in gas and a 30$ refueling charge even though I filled it…read moreright next door before bringing it back. Will find any reason to charge you more

I recently needed to reserve a rental truck to transport some furniture to my daughter's house…read moreabout 300 miles away from me. I started calling actual movers and received several quotes for the job. Finding their quotes quite expensive, I decided to get quotes for one-way rentals where my son-in-law could drive the truck and return it closer to where they live. I found a couple of places, but Budget Truck Rental was very reasonable so I reserved my dates and times with all details they needed 2 months ahead of when we wanted the truck. Since it was just after Thanksgiving holiday that we needed the truck, I knew it might be a busy time. Budget truck assured me that when it came to my date, I might not be able to get the 12 foot truck, but could get the 16 foot truck and it would be the same cost. No extra charge. A week before my date, I called Budget just to confirm all was well and things were all set for the following week. To my shock, they told me there were no trucks available for that date! They said they were trying to find a truck to give us, but so far they were not successful. I was in a panic. How dare they NOT have a truck to give me! I had a confirmed reservation! I received it well in advance of my date! I was in a panic and starting calling other rental places. Other rental prices costs were now higher than what they quoted me 8 weeks ago! I reserved something that was twice as high price as Budget Rental just to get a truck. My daughter ended up finding a truck that was very reasonable, and they assured us that this truck was reserved for us and is guaranteed to be available when the time came. We cancelled both Budget and the other place I reserved in panic. During the course of this fiasco, my daughter told me this same thing happened to them when they moved a few years ago. They booked a Budget Rental truck for their move from one house to the other. Last minute they were told there were no trucks available. They went through much frustration trying to find trucks last minute. They ended up with several smaller 10' trucks that they had to pack, deliver and repack. They also had to get a storage facility and pay for such to store their belongings and then deliver them later. What was supposed to be a wonderful experience moving into their new home, turned sour because of Budget Rental Truck's lack of a system to RESERVE and HONOR customer's requests for trucks. They explained to her at the time that they rented many of their trucks to UPS and Amazon. Of course they did this so they can rake in more money from those companies and disappoint their other customers! My daughter never shared this story to me so I didn't know how Budget Truck treated them. We got our move done, but not until my daughter and I were frazzled by having all this dumped on us last minute. I would never recommend Budget Rental. They have a lousy business practice. I highly suggest that if you are looking for a truck rental company, use another company....even if you have to pay a bit more. Make sure you ask if you are guaranteed a truck.

Excellent customer service and truck selection - couldn't ask for a better experience overall…read more Considerate and professional, this business is everything a person could want. Keep it up and thank you!

Employee Chauncey went out of his way to help us. We were super tight on time and he made sure we…read morehad everything we needed even though it was two minutes to close. The man needs a raise. Thank you again for an amazing employee

Very friendly staff Easy to work with I rented a enclosed…read moretrailer. The guys knew the inside space so I was sure to get the size I needed Easy pickup. Out of there within 10 minutes Not the biggest selection so I'd advise to reserve online