I bought a 2006 Acura MDX from them in February And 9…read moremonths later the motor blew up They never tuned up the car and didn't change the heating coil NEVER buy a car from them They will RIP you off !!

I really liked South Ave Auto when I started going there. Pragmatic, flexible, generally good…read morenatured people. Then something happened in October after a $2K+ repair; their subsequent decisions showed either their true colors or their utter decline in commitment to their customers. I should say first off that a couple of their employees were amazing throughout and deserve to run their own business or at least work for someone better. The job was to pass inspection and change O2 sensors that were triggering a check engine light. Upon inspecting they also required a water pump, brake booster, link pins and a wheel bearing. The car was otherwise in great shape and 1/2 the miles on it as my previous RAV4 and I trusted the shop so I had them do all of it at once. When I got the car back on a Friday it began misfiring within a few miles. I panicked because it was Saturday and I had to drive to NYC for work. Luckily Jessi was monitoring their FB page and was nice enough to come out and help diagnose what happened. Turns out the mechanic who did the job didn't properly attach the hose back to the brake booster and it sucked in air all through the system. They fixed the hose right there and I was off with the advice that if it misfires again that I should replace the spark plugs. Low and behold it did later that day but it was Saturday night so I spend hours replacing them myself. The car worked but still stalled sometimes when accelerating from stop and felt wobbly at high speeds. I drove back up to South Ave Auto to have them diagnose it and the mechanic there lifted the car up and checked the codes but couldn't tell what was wrong. They sent me over to the Elmwood shop where Jessi (again) took one look and knew it also needed a new ignition coil. I replaced that myself and it seemed better for awhile but not back to how it was before. A month passed. It stopped wobbling at high speeds but my LF tire (of less than 2yrs) was going flat. It looked fine from the outside so I just put more air in. Two weeks ago it went dead flat on the highway. Turns out it was totally misaligned and wearing from the inside out. Luckily I found a reputable open on Saturday who ended up having to do almost $1K in work and put two new tires on the car just to make it safe and make up for the bad job from South Ave. Another LF wheel bearing, a proper alignment and balance (which they allege South Ave likely neglected), LF brakes and pads (because they said South Ave forgot to put the hardware back on), LF rotor (which they said was likely from the misaligned wheel and pad), and another engine and sensor check to again clear the codes. Even as I write this I'm looking at maybe having to also replace the whole spindle knuckle because of the damage done by pressing the original bearing too hard. Here's where it gets sad. I approached Wade with these issues and his first response was "well we fired the mechanic, what else can we do?" When I told him that the new shop let me keep the bad wheel bearing and showed him all the pictures I took he then said "Well we'll refund you the wheel bearing but you can't prove all the other problems were our fault" (glossing over the cost and time of me learning how to change spark plugs and ignition coils on my own on the fly) "But if you bring us the bad bearing we'll refund you that". At that point I felt like he was ready to let me sue him. I told him I would never expect to make my car perfect again, but at least respect the thousands of dollars I'd put into his shop over 2 cars and 8 years to ensure that I at least have a safe car to drive. If they had admitted fault and offered to scrutinize all the area involved, I might have let them. But besides Jessi nobody seemed to care too much about their mistakes. So when I finally did go return the bearing, the poor attitude turned indignant rage I got from the owner, simply for confronting him with asking for what he'd agreed to repay ($315) along with my continued dismay over the uncertainty of its safety, would never make me want to let them touch mine or any car again. At that point, out of sheer frustration at his indifference, I called him an asshole as I left. So of course he ran after me in his lot and harassed me, claimed he was going to cancel the check, and briefly blocked me from leaving. Oh and called me on the phone after to repeat himself. It's petty and sad and I'm so glad I at hopefully won't have to hear from him again. TL;DR: They wouldn't fix or fully reimburse a really bad job and left me with an unsafe car that I'm still paying to fix months later.

I have been taking every vehicle my family has owned and referred to every single person that I can…read morefor close to 20..It has gotten to the point that Sharon recognizes my voice. They never have ever overcharged me for anything.. Ski is very upfront with repairs and even suggested repairs. Honestly, I am not sure there is a better garage in Rochester!!!!!

It was absolutely horrible. First off I was passing by and needed AC checked., $285 later I was…read moretold to come back in 2 weeks to check for leaks and Also got an oil change. Well after their service I am now 2-3 quarts short of oil, filter does not look new at all and my Starter was arched in the process. Now here I am $1000 in damages later only for them to deny their responsibility and accountability for what they had done . Car was in tip top shape before dealing with them. My RED FLAG was the amount of people that were coming in and out to have work redone or checked!!!!!! That's when I should have RAN. Very unprofessional as I called them with my Mechanic on the line and they just kept Hanging up the phone. But You Know What, Karma is a MF'r and it's REAL!!! Watch Out, Because it's coming, it always Prevails!!!!! KUDOS to a Real Bunch of Losers!!!!!!

Very knowledgeable staff. Taylor calmly helped me and my wife during our car cutting off…read more She directed us to a tow service and potentially same day help and repair if we made it there soon. This made a sudden crisis much easier to deal with We also had comfy couchs throughout the ordeal. Put This shop at the top of your list mvp!

My Son's Honda is happy at 1/2 of dealer price to fix the front end…read more Work guaranteed for as long as you own the car Great Place Great Service Next time I will get my oil changed and New York inspection

Dont ever go here for a engine light on....went this pass monday to have them check it out...He…read morecalls later that afternoon ''DONE'' he says. and a Bill of $600.00.... r u f...kin kidding me. He says his mechanic said it was the purge adaptor-they replaced it. Took the car home. That next day Tuesday less than 24 hours the f...in light comes on again!!!...Are u kidding me!!!!...I called him pissed off and he says bring it in fri. ...there at 8 in the morning.. Car there for 5-6 hours -- picked it up and this Baris Garage had the balls to charge me another 200 bucks...and iam have my fingers crossed its fixed right from this Crooked Business ......Stay Away All!!! ....BBB is next!!!

Had a cracked rear driveshaft flange or yolk...Baris wanted to charge me $1700+ to fix…read moreit...(replace entire driveshaft, unnecessary!!!) They wouldn't let me bring any of my own new parts, because they would lose money up-charging you to death, on inflated priced parts they provide...Got a new yolk for $50 took it to Cruze auto repair and got it installed, plus new brakes installed, all for $200!!! I saved $1500 by not going to Baris! Unless you like throwing money out the window, stay away from these clowns!

I've been going there for a couple years and they do amazing work they are well trusted and Scotty…read moreand his wife are the sweetest people ever!!! Highly recommended them and will never go anywhere else as long as they are around! definitely higher than a five star definitely a 10 plus!

Scotty's offers excellent service. They are honest, skilled, and really look out for their…read morecustomers. Paul and his team of people do everything possible to help their customers. A great place to bring your vehicle!

After my first review, the Owner, Ryan Lynch, started texting harassing me, insulting me,…read morethreatening me, my family, home, and workplace over one bad review... to the point that I had to contact the police for my own safety. Look at the low rating google review responses on this and the other Redi Imports locations for more examples for how this owner treats his customers. The technician felt the need to find and turn on my auxiliary light bar, and leave it on until I picked up the truck, max my climate control, when I had asked for diagnostic on a low speed suspension noise while turning. When I confronted them about the lights, they were completely unaccountable and dismissive. They also didn't do the state inspection that I had asked for in my online appointment, confirmed with the secretary, and which had clearly just expired. Will not be returning. Completely rude and unprofessional.

This company came highly refererd however, i called made appt had my car towed to thier supposed to…read morebe Open NEW greece location on the date i was instructed to tow it thier, by thier staff! car gets thier the place isnt even operational get it re-towed to the railroad street location they wont take it because of rear panel body damage and no tags "this isnt a body shop" i didnt even send it in for body repairs mechical issue only now im stuck with a 450$ plus storage by day tow bill and havent recieved Anything from thier company execpt a huge FUCK YOU..I HOPE EVERYBODY ELSE is treated better and fairly they did me bad, i hope this place burners in hell, my mom just passed two days before mothers day ect what a way to start my day!!

Sam & Arlene have been my go mechanic for Over 30…read moreyears.Honest & thorough car repairs .

Sam is extremely knowledgeable, experienced, and ethical. I'm so thankful he was the first person…read moreI met after moving to Rochester. He provides such comprehensive service at such a good price. When I see NC on my receipt, he will explain that it is not right to charge for that item since he was already in there anyway. I know from many years of experience, that would not be the case elsewhere. During an oil change on my daughter's car, Sam saw a pipe problem causing carbon monoxide to fill the cabin. His thorough and attentive work was just in time as she was just about to leave on a trip. I can't thank him enough for his care, advice, and kindness. Sam and Arline are truly good people!

This is my 2nd review for the same instance. I had an emergency brake job done there as I was…read moreleaving town and my brakes were shot. They squeezed me in and got me on my way. About a month or so later, the brakes were still squeaking. I called Clinton and they got me right back in. We are now on the 3rd set of brakes trying to get this right. It's a Dodge Challenger and they do not come without their challenges. Chris and Clinton have been pounding away at this to make sure it's right. I appreciate the tenacity and not wanting me to leave unhappy. Thank you guys, it's been a journey with these brakes. By the way, Chris is now an expert on MOPAR braking systems so go see him with MOPAR issues.

I have been going to Ferrels for over 45 years. They have…read morebecome my one and only place for my families cars. They have always been honest , trustworthy , and always stand behind the work they do. If you need a car repair shop , you can trust them to tell you straight what needs to be repaired and a fair price.