I really wanted to give Secret City CDJR a glowing review--but they made it difficult. So here's…read morethe Good, the Bad, and the Ugly of my experience. THE GOOD Secret City was the only dealership within a three-state radius willing to make a deal entirely online. Even though they were an hour and a half away, the process was smooth. In my opinion, Phil Edmunds (Internet Sales) is worth his weight in gold--Secret City CDJR is lucky to have him. After just three emails, the deal was done. Shoutout also to Channon Arden, Product Specialist--you know, the guy most people dread because they push all the aftermarket extras. When he brought up the extended warranty, I told him I could get it for less than half the price directly from Chrysler. I said if he could match it, I'd buy it from him. He checked, said he couldn't beat it, and that was that--no pressure. Same with the Maintenance Plan: I declined, explained why, and he respected it. No hard sell. THE BAD We told them we couldn't finalize the deal until the following week due to a money transfer, but we were willing to come in Friday (this was arranged on a Wednesday) to do paperwork and put down a deposit to hold the vehicle. Part of the deal--approved by both Phil and the Sales Manager--included swapping the 22" wheels for 20" wheels at no extra cost, with specific tires I had picked out. I was told it was fine to come in, but I'd be handed off to another salesperson since Internet Sales doesn't handle in-person transactions. When I arrived, the truck still had the 22" wheels. The new salesperson said he knew nothing about the swap and needed to check with the Sales Manager. I handed him a printout of my offer and the acceptance. After checking, he returned and said, "All is good." I came back the following Wednesday to pay the balance and pick up the truck. The wheels still hadn't been changed. I was told not to worry--they'd fix it quickly. Over an hour later, they brought the truck around, and I assumed everything was done. It wasn't until I got home that I noticed they had installed off-road tires instead of the ones I requested. THE UGLY I immediately contacted Phil and the salesperson who handled the paperwork. I never heard back from the latter, but Phil said the deal never included the specific tires I requested. I then reached out to the Sales Manager, who said the same--but offered to sell me the correct tires. I reminded him that I had the offer in writing, including the specific tires, and proof that both Phil and he had accepted it. Only after seeing the documentation did they agree to honor the deal. CONCLUSION In the end, they did the right thing. The correct tires were ordered and installed. When I dropped off the truck, it was filthy from a dump run--twigs and leaves everywhere. When I picked it up, the truck and bed were spotless. I always say: it's not about the mistakes a company makes, but how they handle them. And once all the facts came out, I was very happy with how Secret City CDJR resolved the issue.

I would have given a half of a star but it wasn't an option....Do not buy anything from this place…read morethat is used...I purchased a 2018 Jeep Wrangler JK.....my fault for not doing my homework, salesman delivered to me, he said i had 3 days to test, I drove it not knowing if this was how a jeep was supposed to drive....like a sailboat.....it did have a lift, bigger tires blah, blah blah....after a few days, I drove it, it hit a bump and had the worst death wobble i have ever had.....almost caused me to crash into head on traffic...I decided to take into a repair facility.....came out almost $4000 later with repairs to get jeep to where it was safe to drive.....Secret City said they did inspect the jeep before selling it lies, ball joints, shocks, all kinds of other suspension stuff that they said could have been caught prior to selling if they just put it up on a rack.....just wanted to say Thanks Secret City of Oak Ridge

These guys are truly amazing! I have been going to them for three years now, and I still continue…read moreto be surprised by their sound business practices. There was an error in fixing my car last week, and the thing they fixed didn't actually fix the problem. This happens at all mechanics across the country. What doesn't happen at all mechanics across the country is that they paid to have my car towed back to their location. They refunded my money on the thing they fixed incorrectly. And they got my parts in and my car up and running great again by the next day. If you go here, I highly recommend building a relationship with Mike (the head auto mechanic). It is incredible how much he knows and loves cars. He will shoot you straight. If you are looking for a mechanic to be "your" mechanic, Mike is the man.

I bought from them on eBay, where their reputation is essentially flawless, just like my purchase…read moreexperience. Consider yourself lucky if you can actually visit their lot as a "local". Before sale, they were great at giving honest details and providing impartial CarFax and similar reports. I trusted them enough to buy a car from them just from the pictures, and a phone call and email or two, and have the car shipped to New England. The car was exactly as promised and they were careful and diligent in working through all the paperwork during and after sale.

I've used Secton Auto auto service for years. They have done routine maintenance, body work, and…read morerepair maintenance for my vehicle. Of course, auto work is never cheap. I always look for quality work at a reasonable price. I believe I have always gotten that at Sexton Auto so I continue to bring my car here as I can depend on receiving a fair estimate on good work. In all these years, I have never had to bring my vehicle back for rework. In fact, if the work requires extensive time to repair, they offer a loaner vehicle. I am very pleased with their entire service. I have always been treated courteously.

My grandparents brought their minivan in for routine maintenance and they got upsold tires and an…read moreengine mount, then the shop cross threaded 2 lug nuts and broke another lug stud and tried to charge them to replace the whole wheel hub assembly. They blamed it on the van being old (it's less than 15 years old and in good shape) and having corroded lugs, but I rotated the tires a week before myself and know they aren't. I spoke to the shop manager and he told me that 4 of the lugs were good there was just the one broken one, so I said I'd order the wheel hub and do it myself. My grandparents drove it around and even went on the interstate with only two good lugs holding the wheel on during the 2 days when I was waiting on the part to come in. They could have been seriously hurt or killed by the shop's incompetence. I even went in and spoke to the shop afterward in case they weren't aware of how bad they left it, and all they tried to blame it on me for wanting to fix it myself to save $500 for two hours of my time.

I truly appreciate Brian Henderson & Will for their attention to detail & willingness to answer all…read moremy questions which made this process seamless! We arrived right before closing time, and they did not rush us! The entire staff was welcoming. They explained the features of the car, went over the carfax, and agreed on fixing a cup holder that was malfunctioning without haggling. Their patience & expertise made all the difference! We commend you for your exceptional service!

Absolutely game changer in used cars. BEST price around, the nicest people to deal with, and I was…read morecompletely comfortable without feeling any pressure at all. SO much better than any other experience in a long time. Will was wonderful to us!!! Ask for him! 30-day best price guarantee is marvelous!

These guys are the best! Best-kept car buying secret in town. Honest, knowledgeable, friendly…read more We have bought and sold with them for years and have always had a good experience. They will even look for what you want if they don't have it on the lot. Even if you aren't in Karns, they are worth the drive. Look around and you'll see their dealer stickers on cars all over Knoxville.

Outstanding customer service and honest repair work. They did an excellent job with my 2008 Land…read moreRover. Good old fashioned customer service. I drive older cars and I am definitely sold on this place. Brian made things very easy for me and stayed in communication regarding the vehicles issues. Thank you!