Great crew, these folks really know how to make a customer feel welcome. Melissa, Daniella, and…read moreCindy were knowledgeable when it came to jewelry and the silver coins and bars I was looking at.

They are a bit unclear about the specifics for their layaway terms and conditions on GunBroker and…read moreso I called them at their Dallas Texas store several hours before their closing time of 7pm A girl answered the phone and I said that had a couple questions about payments for an item at their store on GunBroker. She said would get the worker who handles that type of thing and then she put me on hold. Was on hold for nearly 20 minutes and so I had to hang up. A couple days afterwards and they didn't even call back when it was convenient for them. Won't be considering to deal with them and especially not after reading more reviews around the internet of their problems

Know what you are doing before dealing with them. If selling they buy at below spot. Negotiate with…read morethem. It's a big company and they are Known around the country.

I highly recommend Dallas Silver and Gold Exchange. Whether you are in the market to purchase…read morejewelry or sell jewelry you have, these Guys will treat you right. Daniel and his associates are very knowledgeable and professional. You will be glad you stopped by. Louanne D.

I have followed Marc Samuels Jewelers on insta for several years. So when I needed to have a high…read moreend watch serviced, I took it to them! They sent it off to their watch "expert" who proceeded to return it stating that it was "not authentic". I purchased this watch for my husband 32 years ago for our first wedding anniversary. I purchased it from a three generations established jeweler in Charleston, SC. I have the original paperwork, box, hang tag and lapel pin that came with my original purchase. The salesman who helped me was even surprised! He was very polite I must add. But he referred me to the manager who simply dismissed me by stating "why don't you get a second opinion?" I left feeling very angry and embarrassed. I might add that I am a high end watch collector. And although they have several beautiful timepieces at Marc Samuel's and the salesperson who helped me was very soft spoken and kind, I will not ever go back. Partially due to the manager's dismissal of my situation and secondly due to the fact that if their repair person cannot effectively recognize a 32 year old Breitling Jupiter Pilot watch, then maybe he shouldn't be repairing their customer's high end purchases.

I have had to go back multiple times to get my jewlery and they keep promising to call when it will…read morebe available, but they first replaced a clasp on my bracelet with the WRONG COLOR and promised that they would make it right although they have failed communication and I am very unhappy with the customer service that I was provided with or lack there of. AVOID THIS PLACE

I cannot recommend R.W. enough…read more Please save yourself some time and seek him out first. I wasted hours checking out bigger chain jewelry stores (everything was overpriced) and other several other family owned shops (the quality was MUCH lower and felt like a pawn shop). R.W. takes out the guesswork, is not pushy, and will give you options for what you actually want instead of trying to upsell you on something you didn't ask for. Not to mention - he has access to the best looking diamonds I've seen!

Robert goes the EXTRA step for the customer…read more He never tried to SELL me anything, he just gave me the time to TALK and he LISTENED. I will never forget that he spent our first meeting just listening to what I was looking for, then created a personal slideshow for myself with options of what I was looking for...again, EXTRA step! Ended up purchasing a BEAUTIFUL diamond for my fiancée..and she gets compliments on it constantly. And his price? WELL BELOW ANY DIAMOND STORE... Hands down, the best kept secret in Dallas.

Trust me when I say this: Keeks is the absolute best place to go for absolutely beautiful pre-loved…read moreluxury items. Their selection of bags is by far the best I've seen, the bags and other items are always in gorgeous condition, and their prices are amazing. They also have an awesome consignment or buy-out process, too. It's smooth, simple and always fair. They have a loyal following of repeat customers, and there's no question why. Beyond the beauty of their bags (it's literally like a bag museum!), the staff is incredible! Literally every person I've worked with - and I'm there a lot - is especially helpful, patient, kind, knowledgeable and compassionate. It's always a pleasant experience. And I genuinely think they are running an exceptional business and making many friends along the way. I Keeks so much!!! And you will, too. Trust me!

I'm glad I came to read these reviews so that I know I'm not just crazy. I thought the treatment id…read morereceived here was discriminatory because im young & Asian.. but after reading the reviews, I think the employees are just severely lacking in the customer service department. The first time I came in I brought 2 bags to sell and was nervous / had a lot of questions since it was my first time ever consigning. I ended up selling 1 but the process was not comfortable, and the employees (especially the blonde manager who is mentioned a lot here) were so condescending in their responses as if I was supposed to know their policies by heart before selling.... Next comes to buying, I have purchased two bags and sunglasses here, but even that process was like pulling teeth. Everyone is always frowning at you. And I had asked an employee to see a few bags and put one on hold for me until my item was authenticated so I could use credit towards it and she never did... she walked away from me as quickly as humanly possible. I had asked to see a bag and said "oh it's so cute but there's a small stain" to which she replies with an attitude "yes, that's obviously why it's on sale." ???? No thank you! This treatment is not worth the "discounted" rates. Most of the bags are barely below retail. I won't be returning even though they do have great inventory. They really need to clean up their customer service

Extremely high price to put a single battery in a watch. I dropped off 5 simple watches to get a…read morebattery. I then asked what would be the price he never told me. Went to pick them up and baam $98.00. Guy charged me dang there $14.00 per battery!! Moral of the story: Get a price up front before you get any work done anywhere!

Found the perfect ring for a really good price also had a watch repaired will definitely returnread more

I had a wonderful experience at this location! My husband originally bought my wedding bands in…read moreHawaii, so we brought them here for a routine inspection and cleaning. The entire process was easy and seamless from start to finish. A huge thank you to the sales representative, Abbie (I believe that was her name!), who was incredibly kind and outgoing. She made us feel welcomed and taken care of right away. The best part about this specific location is that it's situated right inside the mall. It was so convenient to drop the rings off for maintenance and then head out to finish some other errands while we waited. We'll definitely be back for future cleanings!

Worst customer service from a rep by the name Zatima. I waited for 15 minutes and a couple walks in…read moreand she helps them...when I asked she told me.the couple is just returning stuff....yet she did not even know why I was there. ?Zatima is very unprofessional and no customer service at all

What a great purchase experience. Nice clean, trendy and open store. The manager and her team here…read moreare so helpful friendly and kind. We came in for a birthday present for my wife and each of my girls left with a gift. Women love jewelry, and the fashionable trends. You can't go wrong with a gift from Kendra Scott. Thanks!

I had a great experience here! I am in love with the cross necklace I purchased from this location…read more The price was fair and the necklace is beautiful. I also appreciate that the associates did not hound or pressure me like a store that I visited right before this one did. That caused me to walk right out and land at Kendra Scott where I made a purchase.

Great service and product !! Would definitely do business again !! Was given great deal and Sam was…read moreexcellent and patient with me !!

We went into this store to price getting my wedding ring fixed I broke the prong and lost one of my…read moreside diamond .25 karat because me and my husband purchased the ring at a pawn shop I was going to worry about getting it fixed Ms Nina was so helpful by telling me I had near flawless stone and that my ring was valued at around $4000 my eyes was likecause I'm thing we paid like $300 for it. So when she advised me that I could get my ring fixed with their no hassle credit plan I was all in. So. When we went back to pick it up the next day Randy the jeweler had six it out added me some new sturdy prongs, another flawless diamond and my ring was polished and just looked absolutely amazing. We were so pleased with the service we bought each other's Anniversary gifts there. Shop with them it's worth it