Great crew, these folks really know how to make a customer feel welcome. Melissa, Daniella, and…read moreCindy were knowledgeable when it came to jewelry and the silver coins and bars I was looking at.

I visited the shop to get some electronics but walked away with nothing but money in my pocket. Had…read moreto wait like 5 minutes for stuff to finish chatting with each other, just to be treated like a bum. They had the items I was looking for but I decided to go and spend my money elsewhere.

Very fast and straight to the point. Welcoming as well. The employees with their vest made you feel…read morea sense of comfort.

Know what you are doing before dealing with them. If selling they buy at below spot. Negotiate with…read morethem. It's a big company and they are Known around the country.

Absolutely love this jewelry store! The selection is beautiful, the quality is excellent, and the…read morestaff is incredibly friendly and helpful. They made the whole experience easy and enjoyable, and I really appreciated their attention to detail and customer service. I'm very happy with my purchase and will definitely be coming back for future jewelry needs. Highly recommend this store to anyone looking for beautiful jewelry and a great shopping experience!

great customer service! love this store!! everyone was so welcoming, helpful, and patient. they…read morehave a beautiful selection and the pricing is very reasonable compared to other jewelry stores. you can tell they genuinely care about their customers and want you to find something you love. definitely recommend checking them out if you're looking for quality jewelry and a great shopping experience! :)

I cannot recommend R.W. enough…read more Please save yourself some time and seek him out first. I wasted hours checking out bigger chain jewelry stores (everything was overpriced) and other several other family owned shops (the quality was MUCH lower and felt like a pawn shop). R.W. takes out the guesswork, is not pushy, and will give you options for what you actually want instead of trying to upsell you on something you didn't ask for. Not to mention - he has access to the best looking diamonds I've seen!

Robert goes the EXTRA step for the customer…read more He never tried to SELL me anything, he just gave me the time to TALK and he LISTENED. I will never forget that he spent our first meeting just listening to what I was looking for, then created a personal slideshow for myself with options of what I was looking for...again, EXTRA step! Ended up purchasing a BEAUTIFUL diamond for my fiancée..and she gets compliments on it constantly. And his price? WELL BELOW ANY DIAMOND STORE... Hands down, the best kept secret in Dallas.

I'm glad I came to read these reviews so that I know I'm not just crazy. I thought the treatment id…read morereceived here was discriminatory because im young & Asian.. but after reading the reviews, I think the employees are just severely lacking in the customer service department. The first time I came in I brought 2 bags to sell and was nervous / had a lot of questions since it was my first time ever consigning. I ended up selling 1 but the process was not comfortable, and the employees (especially the blonde manager who is mentioned a lot here) were so condescending in their responses as if I was supposed to know their policies by heart before selling.... Next comes to buying, I have purchased two bags and sunglasses here, but even that process was like pulling teeth. Everyone is always frowning at you. And I had asked an employee to see a few bags and put one on hold for me until my item was authenticated so I could use credit towards it and she never did... she walked away from me as quickly as humanly possible. I had asked to see a bag and said "oh it's so cute but there's a small stain" to which she replies with an attitude "yes, that's obviously why it's on sale." ???? No thank you! This treatment is not worth the "discounted" rates. Most of the bags are barely below retail. I won't be returning even though they do have great inventory. They really need to clean up their customer service

I purchased a bag charm for my LV at this location after doing some online shopping. Customer…read moreservice here is top notch. If you are looking for quality you can find it here. They also run sales often & keep the displays looking fresh. Finance options if you ball but on a budget. Have fun shopping! Selections are definitely worth coming to the store in person, especially if you live in the area, to shop. Enjoy!!!

Extremely high price to put a single battery in a watch. I dropped off 5 simple watches to get a…read morebattery. I then asked what would be the price he never told me. Went to pick them up and baam $98.00. Guy charged me dang there $14.00 per battery!! Moral of the story: Get a price up front before you get any work done anywhere!

Found the perfect ring for a really good price also had a watch repaired will definitely returnread more

I had a wonderful experience at this location! My husband originally bought my wedding bands in…read moreHawaii, so we brought them here for a routine inspection and cleaning. The entire process was easy and seamless from start to finish. A huge thank you to the sales representative, Abbie (I believe that was her name!), who was incredibly kind and outgoing. She made us feel welcomed and taken care of right away. The best part about this specific location is that it's situated right inside the mall. It was so convenient to drop the rings off for maintenance and then head out to finish some other errands while we waited. We'll definitely be back for future cleanings!

I bought this "GOLD diamond" earrings and after wearing them like 3 months because of course loved…read morethem, noticed that it has changed color!! Such a huge disappointment!!! And when I took them to the store to see if I can buy something else instead, they said no and my only option was to spend twice as much to be able to do that!!! Why do I trust you again to spend more money on your fake stuff!!! I don't recommend this place to anyone.

We were meeting some friends for lunch and we ended up arriving earlier than our meeting time, so…read morewe walked around going into a few shops. My daughter in law loves Kendra Scott so when we went into the store, I asked if regular customers keep a "wish list" with the items they would love to receive for a gift. The nice salesgirl said they don't, but that is a great idea. I hope this employee passes along the idea to corporate. It sure would be nice to be able to go shopping for someone without have to ask them every time what they wanted. If they themselves just add items to their wish list for birthdays, Christmas, and other gift giving occasions that would be great! Still a surprise when they see that little yellow bag or box. Just looking around in the store, I found their displays nice enough, but the prices are printed so small, they were hard to read. What's that old saying, if you have to ask what the price is you can't afford to shop there! That's not quite it, but I do find that they are very proud of their merchandise and not afraid to charge a lot for it.

Poor service, we were in store for almost 15 mins, not one staff member approached to check if we…read moreneeded anything. They did go and check on other Caucasian customers, store wasn't super busy either. Not made to feel valued at all. Needless to say left without purchasing anything.

Great service and product !! Would definitely do business again !! Was given great deal and Sam was…read moreexcellent and patient with me !!

We went into this store to price getting my wedding ring fixed I broke the prong and lost one of my…read moreside diamond .25 karat because me and my husband purchased the ring at a pawn shop I was going to worry about getting it fixed Ms Nina was so helpful by telling me I had near flawless stone and that my ring was valued at around $4000 my eyes was likecause I'm thing we paid like $300 for it. So when she advised me that I could get my ring fixed with their no hassle credit plan I was all in. So. When we went back to pick it up the next day Randy the jeweler had six it out added me some new sturdy prongs, another flawless diamond and my ring was polished and just looked absolutely amazing. We were so pleased with the service we bought each other's Anniversary gifts there. Shop with them it's worth it