I trust them with my high value incoming ffl transfers. I only wish they did suppressors too. $10…read moreis the best you'll find in the area. If you buy the shipping label and can also send out guns for the same $10.

I was unfortunately extremely let down by the business, and I really wanted to like it, especially…read morebased on the other reviews and what happened to the owner. You can check my other reviews to see that I am an optimist, nice reviewer and not a Karen. I am just sadly let down by this shop. My first time in the store I was greeted by friendly staff and I enjoyed checking out the shop. However, I was beyond blown away by the absurd fire arm prices. USED firearms at 45% mark ups compared to their new MSRP prices (the one I looked at was $679 but brand new at any gun shop is $379 -- make that make sense?! And it's found a plenty. There is not a shortage on them or guns right now -- hasn't been for years.) I politely asked the woman if there was anything special about the firearm I inquired about. She said she knew nothing about the gun, just mentioned it came with two magazines. Alrighty then, I told myself. I guess they just rely on price over volume. I'll see myself out, no big deal. I left happy because I wasn't interested in buying a gun that day on the spot and the staff was very kind. I had no complaints but was still stumped by the price on that gun. I came back a few days later and the staff pulled a 180 on me. Before I had even made it to the counter I got hard pressed and yelled at for touching their glass counter top that displays theirs guns. Listen I don't really give a crap how I'm talked to, I'm a grown man, but dang, represent your business and yourself better than that. Without going on and on, I brought in a gun to sell and the woman offered me $75 for a $550 gun. I asked for $250 and she basically told me to F off. "I don't care it's condition it's used -- your gun isn't special it's a smith and Wesson -- you think we can run a shop buying guns for that much?" So then, I decide to tell her, "I only brought my gun in here to sell to you because I noticed ***points at a gun in her case****" and she cuts me off because she knows I'm about to call her out on her BS. They are charging $679 for a gun that is $379 brand new!!!!! Pure insanity!!!! She got SOOO defensive I was just grinning. The first time I'm in the shop she didn't know why the gun was so expensive or the first thing about it, yet the next day "i research all these guns and put their fair going value on the tag." No damn way! I brought my gun to this shop, because I figured if they are screwing people over on the selling end, maybe they aren't half bad on the buying end. NOPE! Just highway 121 robbery ;) Perhaps no one has called her on her bogus before. When I did she lost her mind with every excuse and belittling comment in the book. She told me "no one is buying guns in Biden's economy. Everyone is broke, I have 15 guns in the back waiting to put on this shelf and can't put them up here because nothing on this shelf is moving." Alright settle down Jerome Powell Junior!! I didn't know you were a macro-economics expert! The reason you don't move product is because you are charging 45% more for used products over brand new MSRP. Her caveat there is that Pawn shops are negotiable. Alright, let me know when I can talk you down 70% on your prices. I'm sure that's their business model... set prices high and just concede to a 70% reduction. Once again, highway 121 robbery. I have one suspicion why a shop would sell guns at such a high price but it is not for me to presumptuously opine on such suspicions on a public forum. Anyway, went over to Scheels, sold my MP Shield to them for $280 and picked up the gun she was charging 40% higher (FORTY -- FOR freakin TY -- F O R T Y) for for the actually MSRP, brand spanking new for $379. Subtract the trade in Valur and I'm out the door with a brand new gun at Scheel's for $100. I would not recommend this business.

Rudest employees I've ever been around. I rarely go to a pawn shop, but I will never go to this one…read moreagain. Rude with an attitude to match. Horrible service.

Great customer service good prices Fair when you want to pawn something and work with his customers…read moreall the time no the owner mat for 4 years and he's great at all he does give him a chance and you'll see that he'll treat you right I give him five stars for customer service and working with people and helping them

Love these guys. I am always going in there asking them to check something for me and if it's real…read moreI sell if it is not then they let me know. I've taken coins in and they have checked them as well and they let me know that value if any, they have ALWYAS been so nice when I ask a question no matter how silly I think it might be. I've never been made to feel bad for asking questions like some places would do. I HIGHLY recommend them.

The staff is knowledgeable and welcoming and pricing is very fair. Their positive reputation is…read moreclearly well-earned. Definitely recommend, whether you are buying or selling.

Very friendly and very reasonable with their evaluation of your items and respectful of your time…read moreand possessions. Thank you.

: Poor Representation and Miscommunication at Big State Pawn…read more I recently visited Big State Pawn and experienced what I would consider a disappointing display of customer service and communication. I had placed a game console on layaway that was advertised and sold as a combo including four games -- the combo was the very reason I chose to purchase it. Two weeks later, when I picked it up, I noticed that one of the games was missing from the box. When I brought this to the attention of an employee, a african american female with braids whom I was not speaking with or too responded in a condescending and dismissive tone, saying, " you know the games aren't actually a combo right? We gave them to you for free...like they just come free with the console." with a smug look on her face... That response was unprofessional, unnecessary, and frankly made no logical sense. The product was marketed and displayed as a four-game combo, and any reasonable customer would expect to receive exactly what was advertised. Thankfully, another associate who demonstrated professionalism and respect simply asked that I bring in the console so we could check. I did, and we discovered that the missing game was inside it and if it was not, she would give me another game.. That simple, respectful approach was all that was needed from the beginning. This situation was never about the game itself; it was about how it was handled. We customer decide to spend their money, they deserve to be treated with courtesy and understanding, not condescension. The tone, professionalism, and attitude displayed by that one staff member reflect directly on the company as a whole. Big State Pawn, please take this as an opportunity to remind your team that customer service is not just about making a sale...it's about maintaining trust, respect, and integrity with every interaction. Sheeeesh #DoBetter

Very fast and straight to the point. Welcoming as well. The employees with their vest made you feel…read morea sense of comfort.

Know what you are doing before dealing with them. If selling they buy at below spot. Negotiate with…read morethem. It's a big company and they are Known around the country.

Quick and easy got in and out. Employees are very respectful and professional. I would definitely…read morerecommend a visit.

This place is great and affordable best deals in DFW I love going here. They have a great selectionread more

Upon coming here for my first time, I noticed that they were up front and honest and gave fair…read morepricing, anytime I want to pick something up or I need to sell something I always come here because they are transparent in their pricing and give a fair price, I will continue to come here again and again

Great location! Very friendly staff, the help me out a lot. I truly appreciate great service. Nice…read moreclean store. New management. I will be back

Very patient, very professional people. I have been there a…read morefew times to sell products. Having checked prices from a few other companies that buy gold and silver, i found these folks to be fair and more competitive. They explained how they derived the money they offered and made sure I understood everything. A great place to do business.

Good service and nice selection of collectible coins, as well as gold and silver coins and bullion.read more