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    Lala's at Hilltop

    5.0 (4 reviews)
    Closed 3:00 pm - 9:00 PM

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    Super Cream Dairy Bar - Vanilla-Chocolate Twist Soft Serve

    Super Cream Dairy Bar

    4.1(63 reviews)
    19.7 mi
    $

    wonderful ambiance, delicious ice cream and great food. set…read moreup with a 50's overtone inside, with plenty of seating outside as well. clean, well maintained, with outgoing, friendly servers stop in for a burger or a cone, stay for the atmosphere

    I visited your ice cream shop recently and wanted to share some feedback regarding my experience…read more While your ice cream is quite good, the customer service fell far short of what is acceptable. My group stood in line at the second window after the first one was taking a long time, only to watch multiple people get served elsewhere while we were ignored. When we moved back to the first window, the second one suddenly opened. When I calmly mentioned this confusion, the employee working--who identified herself as Tessa--became defensive, rushed our order aggressively ("what else, what else, what else"), and then loudly talked about me right in front of me, telling someone else that I was "freaking out" and claiming that window only opens when it's busy (even though there was clearly a line). She also made a point to mention that the interaction was recorded on camera. As someone who runs an organization where customer service is our number one priority, this was a disappointing display of a lack of emotional intelligence and basic hospitality. A simple acknowledgment of the confusion or a polite apology would have instantly resolved the situation. Additionally, if there is a specific rule about when the second window is supposed to open, there really needs to be a clear sign posted. Given how many out-of-town visitors you receive, relying on unwritten rules only leads to frustrated customers. I hope you will use this as a coaching opportunity for Tessa on de-escalation and customer relations.

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    Super Cream Dairy Bar - Exterior

    Exterior

    Super Cream Dairy Bar
    Super Cream Dairy Bar - Super Cream Dairy Bar

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    Super Cream Dairy Bar

    Jen & Kerri’s Ice Cream station - 3 giant scoops

    Jen & Kerri’s Ice Cream station

    4.6(9 reviews)
    7.1 mi

    I strongly believe that if you own and/or work in a service capacity that wouldn't typically allow…read morepets, you should be VERY aware of Service Dog rules. I tried to go into this establishment with my service dog and the woman said "no dogs allowed" when I responded that he was a service dog, she looked at the man working said "where's his vest". I said he wasn't obligated to wear one to which the woman responded "my allergies". I felt very unwelcome and I put the dog in my car and came back to tell them that not all disabilities were visible and their actions made me feel incredibly unwelcome and distressed. To which, the they chuffed while the customers laughed and the man said "all I did was ask you where his vest was". No sir, that's not all you did. It's really easy to Google the laws and to see that you can ask questions, ones that I will happily answer when done in a way that feels respectful. All I wanted was ice cream man!

    I was excited to try this place after all the good reviews I read and it was fantastic! The girl…read morewho waited on my sister and I was so pleasant. I wanted the speciality hot fudge sundae but it wasn't on the board but she said no problem she would make it in the bigger container and put a lot of fudge throughout it. It was amazing!! A large amount of ice cream and the hot fudge was delicious. They have a small seating area inside and a few small tables outside. It's a destination for me because it's like a 45 minute drive. Whenever I'm in the area I will for sure stop in!!!

    Photos
    Jen & Kerri’s Ice Cream station - Strawberry cheesecake sundae

    Strawberry cheesecake sundae

    Jen & Kerri’s Ice Cream station - Small soft serve with Sprinkles

    Small soft serve with Sprinkles

    Jen & Kerri’s Ice Cream station - Wow!!! It was an amazing hot fudge sundae

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    Wow!!! It was an amazing hot fudge sundae

    Nelson Creamery - Nutter Butter Ice Cream

    Nelson Creamery

    4.8(5 reviews)
    10.6 mi

    My husband & I were in Bouckville and passed by this creamery and decided to stop in. It was busy…read moreon a Saturday evening. I love homemade hard ice cream and this was from Gillian's in Oneida. I've had their ice cream before and know it's top notch. I chose a maple walnut on a waffle cone and my husband 1 scoop of strawberry and a scoop of coconut almond. Mine was delicious and the cone was crispy and fresh and actually one of the best I've ever had. My only minor complaint is that I had zero walnuts in my ice cream! That could have just been because it was the bottom of the tub??? The flavor of the maple was excellent. My husband loved his flavors but said he liked the strawberry best. They had seating outside.

    This is the best ice cream spot in CNY in my opinion. Situated just outside of Cazenovia on Route…read more20, the Nelson Creamery is an unassuming ice cream spot that opened a few years ago and has quickly become a go-to when I'm in the area. Their prices are reasonable and the serving sizes generous. The "Creamery" part of their name is exemplified in their soft serve. It is creamy, thick, and doesn't melt right away like other ice creams might. I've tried the soft serve, hard flavors, and their version of a flurry/blizzard/etc. and can recommend all. A cool fact about the Creamery: it was opened by the local Masonic Lodge and their goal is to use profits to give back to the community. Very cool. Not much else to say here. Head to Cazenovia to check out the lake, have dinner at one of the great local restaurants, and finish up with dessert at the Nelson Creamery.

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    Nelson Creamery - Menu

    Menu

    Nelson Creamery - Hard ice cream flavors

    Hard ice cream flavors

    Nelson Creamery

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    Lala's at Hilltop - icecream - Updated August 2026

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