This review is specific to the service department. We took our car in for service today after a…read morefew subpar experiences at the Downtown dealership. We could not have been happier to see that Mike S. had moved up to VW of Evanston. We have worked with Mike S. for years Downtown, but since he left, we haven't had great experiences. Mike is always honest, thoughtful and helpful throughout the whole service process. Despite being much further for us, we will be taking our car to VW of Evanston from now on.

I was extremely disappointed to learn that although service is included in my lease, there is also…read morea time-based expiration attached to the 10,000-mile intervals. This was never disclosed to me by the salesperson at the time of signing, nor was it mentioned by the service advisor when my first service was performed at 7,000 miles. I am currently nearly 5,000 miles short of the next 10,000-mile interval, yet I'm being told the coverage has expired due to time. That is both surprising and frustrating. Offering me a "discount" on the second service does not address the core issue, which is lack of transparency. I will pay full price if necessary, not with you. However, please understand that my vehicle is up for renewal soon, and based on this experience, City VW of Evanston will not be earning my continued business.

Trust worthy mechanic!! I'm always hesitant about who works on my car but George is beyond…read moreknowledgeable about cars. General Auto never fails with the great and exceptional service. This is my new go to spot for any repairs. George truly is jack of all trades! He's amazing with German cars as well! General Auto always goes above and beyond for their customers and this is the reason why I continue to come back!

This was my second visit to this business. I've written about it once in the past -- and gave it…read more5-stars and a rave review at that time. Today, I had another flat tire and also needed an oil change. I called and William, the owner, said they could take my car in right away. Once I got there, William took excellent care of my car. I was fortunate that the tire could be repaired with a plug so I didn't. need to buy any new tires. He took care of the oil change, changed the filter, re-balanced the tire he repaired, checked all the tires to make sure the pressure was correct and put the spare tire back in it's storage spot under the car. As with my last visit, all of this work was done with the utmost courtesy, professionalism and care and for a super reasonable price. William is a total gem and I will continue to bring my car here when it needs work. Give this place a try. You will not be disappointed. (Thanks, William!!)

Quick to respond & get out there. Very thorough report & detail in the numerous photos. His…read morediscoveries helped save me a lot of money in the negotiating process, as well as saving me out of pocket repair expenses upon taking delivery of my out of state car. Definitely would recommend!

I requested a pre-purchase inspection remotely (I'm in Oregon, car is in Chicago), and they were…read moreable to get it scheduled with the dealership, the inspection done, and provided an EXTREMELY detailed report to me via email all in record time. Tons of high quality photos and detailed descriptions of any flaws and other observations about the car. From minor scratches, scuffs and paint chips, to the bumper being repainted at some point, electronics function, driveability/performance, component condition (brake pads need replacing, etc.), they did it all. Seriously top quality work, on short notice, and at a very reasonable price. Highly recommended!!

Boris at New Ride has been taking care of my family's cars for years, and this experience just…read morereinforced why we keep going back. I mentioned that the car didn't sound right, and Boris immediately took the time to diagnose the issue while I was still at the shop. He was able to quickly identify and verify the problem. Unfortunately, the car turned out not to be safe to drive, but Boris went above and beyond -- he stayed late and worked to resolve the issue within 24 hours so I could get my car back as soon as possible. Throughout the process he was very diligent, sending me pictures of what he found and clearly explaining the repair. In the end, he actually did more than expected and still honored the original estimate without going over. Boris has been servicing vehicles for my extended family for many years, and experiences like this are exactly why we will continue trusting him with our cars for many more years to come. Honest, knowledgeable, and incredibly dedicated. Highly recommend

If I can give a negative star I would . Jimmy is very unprofessional and the mechanics do more…read moredamage than good

Great staff and service at a fair price, ok waiting room. Friendly and efficient team, good…read morediagnostics too

They used to be good, not sure what happened. I've given this place $5,000 worth of business in the…read morepast few years. I came from having experience with high prices from Midas and was immediately comforted with the down to earth staff and reasonable prices. I appreciate that they will always take my car and look at it to tell me the diagnosis rather quickly. However during 2022-2023 I felt like they overestimated the repairs and charged way too much. I feel like they no longer care about the customers best interest, they will flatly ask a repair cost that's double the cost of the car and act like they don't care if you can't afford it. Everything to them is "necessary". I feel like they aren't real anymore. Also the repair quality itself has gone down as my control arm all of a sudden "failed". I have a 17 year old car that is 150k miles. I am no stranger to getting it repaired. I believe that a car that is taken care of will take care of you. Where I take it matters, and unfortunately I no longer can rationalize taking it here. It's disappointing to spend that much money at a shop and for them not to even remember you. I'm not sure what management is doing but it is not the same shop it was just a few years ago.

Great Experience...Brian understated quality of car and service…read more One of best transactions ever: 99 Porsche was superb/the product better than promised/every contact friendly and informed/every detail as promised.....Compliments!!

From the owner: Specializing in Auto Restoration, Automotive Body Work, Automotive Repairs, Auto Detailing, Classic…read moreCar Sales and Service, Automotive Sales.

Overall great sales experience for a 2024 Outback. There were no pricing tricks, and the sale went…read moresmoothly. Service is pricey, as it is at all dealerships, but they treat their customers well. If it's going to be a long wait, they'll shuttle you to another destination.

had a 10:00 service appointment for an oil change, just an oil change. I waited for 1:15 for them…read moreto change my oil. Never again!!!

Warning: We walked away from Auto Barn Mazda Evanston due to our finance experience…read more My daughter, a returning customer, tried to verify the numbers before signing. The finance manager, Jonathan D., would not clearly document or explain changing interest rates and quotes. Instead, he became dismissive and told her she was "wasting his time" after we had been there for hours. At the end, she was given a five-minute ultimatum: "you have 5 minutes to sign or your deposit will be refunded." She was given the five minute ultimatum not once, but twice!! He later claimed she was "rude," which did not match what I observed. She was asking reasonable questions. We were also told she arrived early but sat in the car for 20 minutes. She had to explain she was pumping breast milk. We also reached out to Brady, the General Sales Manager, and did not receive a call back. I would give zero stat's if that option was available! This experience raised serious concerns about transparency and professionalism. Buyers should be very cautious.

I have dealt with many Mazda dealerships- and Mazda barn is by far the worst. Terrible customer…read moreservice. Multiple interactions and terrible each and every time. So bad: I travel an hour one way to go to another dealership while Mazdabarn is less than 10 minutes away.

Great Experience from beginning to the drive home! I live in Cleveland, and the car was in Chicago…read more I saw the car originally on eBay. Jasin was responsive, professional, and detailed. I flew in with my daughter and met Jasin to see the car. It was detailed perfectly. The condition of the car was pristine. It was virtually perfect for a 5-year-old car with 27k miles. While I was at their showroom, I also took the liberty of looking at several other cars they had for sale. I can tell you if I-Cars Chicago has anything for sale. It is nice, clean, and in good condition. The sales process was quick and easy. I was in and out of their offices in under 30 minutes. I wish all of my car-buying experiences were as good as this one. I will be doing business with Jasin in the future. Thanks, Jasin!! (Marvin Baker- Medina, Ohio)

-FANTASTIC- They were responsive and honest. Hard to find in…read morethe car industry. They kept me updated daily and didn't crush my wallet like Mercedes wanted to do.