I am so glad these folks have patience for people like me. I had an accident a couple weeks prior and had purchased the previous car from this dealership with a decent interest rate. It was a decent experience then, but it was an excellent experience now. We even used their service department and never had an issue. We initially were going to buy at a dealership closer to our new home, but they just couldn't match up to what we were looking for and it felt icky. So we went back to Evanston. The lot at the dealership itself is a bit small and doesn't hold all of the cars in inventory. So as we were looking for the perfect vehicle, we realized that the right cars were at their other lot behind Target. So we had them find the 3 we were considering and pull them out for us to check out. The one we went there for missed a few boxes on our wish list, but the new soul red CX70 with the moonroof was exactly what we were after. Lastly, was the financing, we actually went in expecting to buy at 4.9 percent and they ended up financing at 1.9 percent. That value is really hard to find! The price was right, the interest rate was right, and the car was right. This has been a pleasure. read more

They force a $250 'inspection' of your vehicle before you can even get to why you're there for a specific repair, oh and you get a video! Yea!! So if you have a brake problem they do a supposedly entire car inspection to upsell you on tires, brakes, filters, fluids etc. All that time should be spent on working on the reason you brought your vehicle in the first place!! Total rip off!!! read more

I have waited weeks for a response from their service department about a recall notice for my vehicle. I originally brought my car in for the recall on a scheduled visit , they had my car for almost five hours before telling me they were unable to complete the repair at this time. Upon picking up my vehicle they could not even properly perform a wash and detail of my car five hours later. For the amount of money spent with multiple vehicles purchased through them over the years , their follow through and attention to detail is laughable. The service manager Victorino has gotten numerous calls and voicemails from me for a couple weeks now without a response . If you are going to spend your hard earned money on a car , Mazda makes a great vehicle but spend it elsewhere like McGrath , napeltons or Wilkins but DO NOT SPEND YOUR MONEY AT AUTOBARN MAZDA because they do not value you as a customer . read more

My husband and I purchased a Mazda CX-50 from Autobarn Mazda of Evanston and our experience was beyond our expectations! The care, consistent communication and attention to detail was such a breath of fresh air compared to other dealerships we've been to. Ivan in sales, Jonathan in finance and Brady in management really made us feel like family with their stellar service! We absolutely love our car and HIGHLY recommend Autobarn Mazda of Evanston to anyone looking to buy a new car! read more

I worked with Jeff W. , and he made the experience of getting my first car a smooth and wonderful experience. I highly recommend him to anyone who is interested in buying a car from Mazda Autobarn. I couldn't be happier! read more

What an amazing buying experience. I needed an SUV quickly as I had just moved from CA and my car was underivable in the snow. I got a great deal on a 2025 CX-50 and Pat Levy efficiently handled all the logistics of the deal and getting it down to Griffith, IN in the snow! Tommy in finance was also knowledgeable and friendly, taking care of the financing remotely in just a few hours. Thank you all at Autobarn for the great experience! read more

Definitely not the place to shop for parts at a positive battery terminal that Mazda sells online for $28 and Amazon sells for $16 was $38 here. I wish I could have waited for the part from Amazon. It looks exactly the same. The only good thing is the customer service from the parts rep. At least he was really nice but this purchase is going to keep me away from possibly even buying a car from them when it comes time to trade mine in. read more

I been a loyal Mazda driver since 2014. So Almost a decade after switching from Nissan. This was my first visit to this location. Unfortunately my check engine light came on my suv Cx-5. I am convinced Chicago potholes loosened up something as the car only has 21k miles. I tried really hard to get into McGrath Mazda but they were having phone issues. I previously had vehicle served there since I live in the city. To no avail, I was easily booked into Evanston Mazda. Definitely worth the drive as their lobby is nice and comfortable for the service department. Oscar was my service manager and he was really informative. Ultimately, my car needed an update to the computer. At first I was irritated because, they were going to charge some crazy price ($180) for diagnostic and update. I just don't think Mazda or it's dealerships should charge for an update when I did nothing wrong. My vehicle has been serviced by Mazda from the beginning in AZ and IL, so how is an update on a relatively new car my issue. Especially when I been paying for Dealership Oil changes. Anyway it was good because I was able to get an emissions warranty and that handled the fix. During my visit, I got my brakes fluid flushed, oil change and windshield wipers updated. So glad my vehicle is working but still nervous on the computer update dependency. Miss the old days when cars were cars and I could easily fix items. All these cars, whether electric or not are big computers. Ugh As to the service. You get a video showing the full inspection so that was dope. It made it easy to send to my husband while he was working to help me determine what to spend money on and what he could do at home. Would come back for future service over McGrath because McGrath is renovating and their phones don't work. Also lobby made it easier for me to still work. Be aware that no food nearby, so will need to eat before, door dash or use complimentary shuttle to grab lunch. Fingers crossed my vehicle doesn't need to come back b4 scheduled oil change. read more

The Autobarn Mazda of Evanston - At service center off Autobarn - Auto Repair Near Me - Evanston, Illinois

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This is probably the happiest review I ever wrote. I'm going to start by saying that Mr. Bradley Spiehler, operations manager, restored my faith in humanity, for a while, by literally going above and beyond, and doing everything in his power to make us happy and to meet all our needs. We purchased a Mazda today, from Autobarn Mazda of Evanston, and they really blew my mind. We all know how we are at least a little skeptical when we walk into a dealership, right? Well, with Autobarn Mazda of Evanston it's not the case. From the first day we stepped in (the process of us getting a car took about 2 weeks), we were treated like friends, or even more, like family. Our sales consultant, Mr. Ivan Saez, was very patient with us, from day one until the end, explained us all our options very well, responding promptly to all questions. Same, always responded promptly if we had questions via text messages or phone calls. He patiently went back and forth between us and his manager, working on getting us the deal was suitable for us. Once we got the deal we wanted, we were introduced to Mr. Jonathan Danial, the finance manager. Mr. Jonathan, didn't just throw numbers at us, but instead he was also very patient and let us take all the time we needed without rushing us, to make sure we understand exactly how everything works, explaining us very clearly, every option and advising us on what was the best options for us. I'm going to mention Mr. Bradley again, because he was on top of all this experience, calling us, responding super fast to our text messages and phone calls, making sure that everything goes as smoothly as possible. All I can say is THANK YOU Mr. Bradley, THANK YOU Mr. Ivan, THANK YOU Mr. Jonathan and of course THANK YOU Autobarn Mazda of Evanston for a great experience in which you showed us that there's still good, honest people out there and for everything you did for us, we really appreciate everything! I highly recommend Autobarn Mazda of Evanston to anyone looking to buy a car. read more

Prices are good. Shipping out of state is their jam. If they have what you want and you have never shipped a car they make it a smooth transaction. read more

A few weeks ago, I purchased a vehicle from the Mazda dealership in Evanston. During the purchase, I was pressured into buying an additional service, LoJack, for $500 despite initially declining it multiple times. What followed was one of the most disorganized and unprofessional customer service experiences I have ever had. The day after purchasing the car, I attempted to set up my LoJack account, but it did not work. Over the next several days, the app repeatedly stated that my vehicle could not be found and instructed me to contact the dealership. When I finally did, the first employee I spoke with could not even locate my account and stated that the service must not have been properly set up at the time of sale by my salesperson. I was told the salesperson would contact me. When the salesperson, Daler, reached out, there was no explanation or apology. Instead, I was casually told that I needed to come back to the dealership to "update" my equipment. I had just purchased the car the week prior and live 40 minutes away. I asked why this was necessary and was given no clear explanation, nor was there any acknowledgment of the inconvenience. I then asked to speak with a manager, which only escalated the issue. There was still no apology for the fact that a service I paid for was not working. The manager, Anthony, claimed that I likely failed to activate my account within a required timeframe and therefore needed to bring the vehicle back in. I explained that I attempted to activate the account the very next day. He had no response other than repeating that I would need to return to the dealership. Because of this, I scheduled an appointment with the service department and took time off work to address the issue. After waiting approximately an hour and a half, I was told that the LoJack equipment installed in my vehicle had malfunctioned and needed to be replaced. After the replacement, the service still did not work. The service department did not know how to proceed, so I contacted LoJack directly. LoJack customer service explained that when new equipment is installed, it must be re-registered under the customer's name by the dealership. When I relayed this information to the Mazda service department, I was told that nothing further could be done and that I would need to drive to another dealership an additional 15 minutes away. This was especially frustrating because during the sales process, the dealership had no issue coordinating and driving between facilities to complete the sale. Once the purchase was finalized, that coordination and accountability disappeared, leaving me to navigate their internal disorganization on my own. After driving to the second location, the employee simply looked at the serial number in my car, something that could have easily been communicated over the phone. This unnecessary back and forth wasted hours of my time and required me to take time away from work for an issue that stemmed entirely from the dealership's errors. While waiting to speak with a manager, my original salesperson made eye contact with me in the waiting area but did not approach me or acknowledge the situation. Given that he was aware of the issue and had recently completed the sale, this lack of engagement and follow-through was unprofessional. When I later spoke to Anthony in person, he denied suggesting the issue was my fault and claimed I misunderstood him. Although he acknowledged the situation was mishandled, he never apologized. I was then told that the person responsible for managing LoJack accounts was unavailable and that I would need to wait several more days for access. I was told that if the service still did not work, I would be refunded, as if this were a favor, despite the fact that I had already paid for a product that never functioned. When I asked Anthony for Mazda's corporate contact information, he said someone would email it to me, stating this in a way that made it seem beneath him to provide it directly despite being feet away from a computer. I have yet to receive that information. Immediately after leaving the dealership and getting into my car, I observed several employees, including the manager, gather in a visible office area and engage in laughter and conversation while looking in my direction, which further reinforced the lack of professionalism and seriousness with which my concerns were handled. The core issue here is accountability. If a dealership aggressively pushes an add-on service, staff and management should understand how that service works and be prepared to support it. Instead, I was blamed for their mistakes, passed between departments and locations, and treated as an inconvenience once the sale was complete. This experience reflects a lack of leadership, consistency, and customer care. Mazda should review this dealership's management practices to prevent this from happening to others. I would strongly caution against doing business with this specific dealership. read more

I've purchased many vehicles from this group over the years. They do a fantastic job! Ask for manager Jeff Gossage, he will take care of you and get you with a fantastic sales person. read more

Worst Service I have ever had. Dropped off my car for a scheduled appointment at 2 on Friday for a seasonal check and to address two warning lights ( tire and check engine). Didn't hear from them all day. Left three messages still didn't hear from them. The car was supposed to be done that day, But I don't know if they were working on it or what, just silence Called them Saturday at 9:30. My tech was unavailable, but someone said it was being looked at and I should wait for a text. A little after 11 I got a text saying I need a new tires and The engine warning light did not seem to be a worry I should just monitor it. $200 for the inspection and they said I need a belt replaced for 150. Had them do the work they recommended and Picked up my car about 2:30 to take it somewhere for tires. when I got I. The car I noticed the light was on saying service needed. Spoke to the tech and he said that means I need oil. I asked if they checked oil and the other fluids and they said I could leave the car till Monday and they would take a look. What the hell was my appointment for and the $200 inspection fee for. Now I have to take the car someplace else to get a real check to see what's needed, if anything. I don't know if these guys know anything about Cars or not, but they certainly know nothing about service. I'll be taking my two Mazda someplace else. read more

Its funny how much different reivews on yelp are than Google, really makes you wonder which displays the more accurate representation of the dealership. I found a car and was ready to buy, i had my own financing and a trade in. I had been to a few dealers so i knew my trade in value and was right in line with KBB. Johnathan was nice dude but once we got down to set up purchase it all went downhill.First they undervalued my trade by $2,500 less than Carmax, Mercedes dealership and KBB. This is a tactic many of worse kind dealerships use, they will bring it up to right price as part of the negotiation. They also added 6k worth of warranties, i denied them all. I still planned to buy, basically they give me bill sale copy, i send to lender, lender overnights check i come get car. They so pushy to get me car that day, they wanted me to take out a loan to cover the 2 business days. Lets just say i did not trust them, dealerships get major incentives to get do financing including finder fees/kickbacks. If not for too cool for school Darius Shams i probably would have got a car with them but the way he tries to talk you in circle and act like i just dont understand, if i did, i would totally do everything a car dealer tells me as who can be more trust worthy. He would not let me keep paper with the numbers ,said price could go up in a few days when i come back. Did that shady thing were they make you sign your name if they agree to take away packages that you will for sure buy the car like you will feel some obligation to no longer question things or back out if it doesn't feel right. I know this is "family-owned yadda yadda" but that doesn't matter, it matters how it's managed and if it's managed like a pushy/sketch dealership then that is what it becomes no better than a Jidd motors or Old Orchard Nissan. I got myself a Mercedes at a Naperville dealership and it was smooth as could be. No games, they offered KBB, they fine with outside financing, and fine with me not getting extra warranties. Overall it was a blessing that i did not get the Audi. They have begun an email and call campaign to pressure me into changing my review. read more

AVOID Autobarn Mazda of Evanston at ALL COSTS. These people are CROOKS, not professionals, and their sole mission is to RIP OFF CUSTOMERS. When I bought a used car from them, they added $4200 to the purchase price -- nearly 25% of the car's actual cost. When I informed the General Manager, Dan Drescher, he flat out admitted to me they added unauthorized charges then refused to rectify it. In what business can you steal $4200 from someone then try to "block them over email"? Other reviews say the company added "an extra $5k onto our contract." Assuming they do this to at least one customer/contract a day, they're banking $150K a month and $1.8 million a year in totally made up charges. And, individually, making personal commissions on fraudulently inflated prices. A total scam. BAD NEWS & BAD BUSINESS FOR EVANSTON. ------- The business owner's response below is just... all lies. I was never offered products and never agreed to buy them -- the price of the car on the contract was $1400 above what I negotiated with a salesman, Jeff Williams. The fraudulent contract was drafted days before the purchase -- so all premeditated and intentional deception. I do have buyers remorse, I guess, only in that I dealt with such worthless people. CUSTOMERS CAN DO BETTER, LITERALLY ANYWHERE ELSE. Below, "Michael A" claims to be both "the business owner" and the General Manager of the store -- that can't be right. Dan Drescher is Gen Manager. These people can't even get their lies straight. read more

I inquired about a car and Anthony Guerrero emailed me "Car is sold unfortunately, and the way these new tariffs are being pushed on April 2 most cars are going too move up on price". Anyway I didn't let this tariff talk pressure me or get to me but it's obvious Anthony Guerrero was using the sad sales tactic. Luckily I am in no rush to obtain a vehicle. Suffice to say, less than a week later the tariffs were paused and will probably be cancelled as it was all a bluff. Bad shady practice on Anthony Guerrero and Autobarn Mazda of Evanston for allowing this. read more

No walk around video, dents on passenger door, only one key. Driver with no English speaking skills. Broke down hauler that looked 100 years old. No explanation of shipping fee, as to how much left over. Cannot talk to anyone in charge. Surprise delivery no warning. Been calling all day and then suddenly it appears. read more

DON'T BUY A USED CAR FROM THIS DEALER! In August 2016, I purchased a car AS-IS no warranty from this dealer under the impression that the CarFax was clean and the dealer did a "certified" inspection but it was all a lie. Within a month of owning the vehicle (for which I paid cash for $4K plus a few hundred), the car started acting funny (de-accelerating on the highway, engine sputtering, engine light flashing, etc...) whenever I put gas into it. At first, I thought I was using the wrong gas, so I contacted a Mazda dealer closer to where I lived. They verified I was using the right gas and after describing the issues over the phone, I was told it could either be A) water in the fuel I'm using or, worst case, B) a valve malfunction. I did not have the money to pay for either an inspection or service repair. In mid-September, I scheduled an inspection through the site "Your Mechanic" because it was cheap. I was told that I needed an Intake Manifold Valve Repair. This is what I consider the turning point in owning this vehicle. The mechanic who checked out the car swore the problems it was having should've been present when Mazda sold it to me and that the "clean bill of health Car-Fax" was total B.S.! After hearing this news, I contacted the dealer explaining what was happening and they ghosted me. None of the original guys who sold me the car would talk to me and I was referred to a guy who claimed he was new and it was his first week there (allegedly). He stated because I bought the car AS-IS no warranty there was nothing the dealer could do to help. Their way of placating me was sending over the vehicle record. This record was more detailed and had I seen this record when I bought the car, I would've NEVER purchased this car to begin with. "Your Mechanic" stood me up twice for appointments to fix the issue in October. Mind you, during this time the car was barely drive-able as it kept stalling after putting in gas and even shut off completely while sitting at a red light! By November, I gave up on Your Mechanic and contacted Chicago Driveline to fix my car. They fixed the Intake Manifold Valve and replaced the Ignition Coil. According to one of the mechanics, the state of the valve and the coils looked as if they had been in a car with over 100,000 miles, yet my car only had about 53,000 at the time. For this fix, the price including the inspection fee was $608.54. Flash forward to December 29, 2016, the fix by Driveline was only been part of the problem because the engine light is on and it de-accelerates on the highway (which is ironic since I commute from the suburbs to the city for work). Added, it takes a good 10-15 minutes for the car to start in cold and cool weather because the engine freezes. I am basically in a hole financially as I needed this car to get to and from school and work. Now I have it sitting unless I have absolutely no choice but to drive it as I have no other means to travel. I regret doing business with this dealer as they make Mazda look bad. I went into this dealership expecting honesty and good service, what I got I could have received from a no-name dealer flipping junk cars. barely, P.S. To be honest with all the issues my car is having I'm wondering if the darn thing is a FLOOD VEHICLE. That was not listed on the CarFAX nor the so-called Mazda inspection. Again, sooooooo disappointed. UPDATE After this review in December 2016 the engine died completely. The car was in the shop for months as there was no way I could get it repaired. SHAME ON YOU MAZDA EVANSTON!!!!!! P.P.S. I replaced the engine (with another Mazda 6 engine) and the car lasted for 6 more months before dying again. I am convinced Mazda makes crap engines so switched brands. BUYER BEWARE!!! read more

WORST place ever! They snuck an extra 5 grand onto our contract after we left the premises..but mostly just LOOK at the leather on this brand new Mazda! I've been back 6 times for repairs but they will only restitch the seams. Why is the leather wearing off in the middle of a rear seat that's never been used? And coming undone by the doors, too. This place does NOT stand by their products. They should be SO embarrassed by my car. They will get to see it -- and me -- every Saturday as I show all incoming customers the kind of cars Autobarn sells. Absolute Garbage. Buy Somewhere Else! read more

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I filed an FTC complaint against this dealership. Any listing you see for a used car isn't even close to the true price. I'll explain: They advertised a used CX-5 for $27,395. I went in, test drove it and offered to pay that advertised price plus any legitimate fees. That's when they came back with a price sheet that had a $2500 CPO (Certified Pre-Owned) fee on it. It basically amounts to a $2500 12 month warrantee. I told them that should have been included in their advertised price, and to take it off. The salesman went to talk to the General Sales Manager, Lou Floros. He came back and said that Lou was willing to strike the CPO fee but that the other fees were non-negotiable. I said that was fine and let's do the deal at the agreed upon price minus that CPO fee. The salesman disappeared for quite a long time, then came back and said Lou wanted to come out and talk to me. Then I waited, and waited, and waited. The salesman came back out and said Lou wasn't coming back after all but they had another interested buyer and that I would have to pay $2000 over what we had agreed to if I wanted the car. I refused and told the salesman that this was deceptive and that I'd be filing an FTC complaint. Then Lou came out, said I "didn't have to do that" but wasn't willing to do anything to make me whole (like give me the car at the price they advertised). Stay away from this dealership, or at the very least don't go in until you have an out the door price in writing. read more

Came here to browse and ended up leaving with a new car! We had a great experience with Mauricio and got everything we wanted and more. Mauricio allowed us to drive to the dealer's service center where other cars were stored so we could see the three cars we were interested in side by side. It was a great experience and are interested in coming back to purchase another car here. read more

Chris A. was extremely patient with me, he even held my purse while I got in and out of cars. No pressure. I had an excellent customer service experience. read more

Worst used car experience ever (and we are not inexperienced nor unsophisticated car buyers). Found a car, contacted the dealer online, made an in-person appointment and showed up 5 mins early (after texting and emailing confirming appt time while fighting Friday traffic). Arrived and walked into a less than welcoming and enthusiastic women at the check-in desk who then asked for us to speak with a different salesperson than the sales mgr with whom we had arraigned the appointment (okay, but maybe not a good 1st sign). Despite an almost empty customer showroom this guy says he'll get a message to "Jeff" that we are here. 10 mins later (after watching most of the salesmen crowding around a screen in one of the offices watching you tube or something), this same guy shuffles out to says that "um, the car isn't here because it's in the shop...getting new tires. You can't drive it, but you can look at it"....are you f'ing kidding me?? Abysmal customer service and a complete waste of time. Saying "you understand" over and over again when asked (respectfully) how this happened means zero. Unprofessional and ultimately untrustworthy. read more

I wanted to do an update on my negative reviews of Mazda Autobarn. It took a lot of time but I did get a resolution to my service issue and it was very fair. I'm impressed that they took the time to sort through the ways I fell between the cracks in their systems, and they were honest in the way they described it to me. I'm grateful to have my car fully functional again. Bottom line, I'l remain a customer. read more

Purchased my Mazda here spent 8 hours negotiating met up with challenging individuals but on the end got great deal never give up negotiate price trust me you can get great deal if you don't give up if you give in they win . read more

When I was looking to buy a car, I came here interested in the Mazda6, but I was mainly interested in the CX-5. After waiting a bit, I was able to test drive the Mazda6. The salesman was polite and professional. After looking at the CX-5, I just thought that it was too overpriced for what the car is. Personally, I just couldn't understand the total price of the trim level I was interested in, along with the offered interest rate at the time. read more

Happiness is so 2019, so I woke up last month contemplating ways to ruin a perfectly good Saturday. The DMV was closed, and I couldn't get in for a last minute pelvic exam: I figured I'd go dick around at the car dealership. As soon as I walk in the door, Kam just starts flinging deals my way. It was like, green card's up at the Brazilian steakhouse, only you can't keep up, the meat is piling to the ceiling, and the servers hate the owner. And then here comes Moe and he's like no, really, fuck it, let's just take the Titanic to full... Mr. Murdoch. They even took my old Mazda back looking like a disgruntled ex took a baseball bat to it, no questions asked. I'm in and out of finance with Lewis way too fast, occasionally whiffing my hand that now smells like high-class sanitizer, peony and lily, not whatever Chili's is serving up at their sani-stations for peasants. You know these Autobarn employees are screaming, "Health!" during these trying times. I sped off in my 2021 Mazda 3 with all the #features in search of my next pandemic disappointment, trying not to clip a curb/delightfully squeal, "Zoom zoom, bitches!" "Autobarn: Where balls to the walls meets pedal to the metal." read more

Had a positive buying experience. Ryan handled the initial sale and was friendly and straight forward and didn't push anything on us. We had the deal and car basically in place before I arrived. Unfortunately I forget the finance guys name but he was also as transparent as any in this position can be. He went over all the things we had to sign and laid out the details of the warranty options. Overall I feel this is a good honest deal. Good to do your homework going in no matter what read more

DO NOT take your car here for service. Would give 0 stars if possible. They have had my car for a month and give me a different story every time I call. I've asked to speak to the manager--they tell me he's not in or hang up on me. I've never experienced such terrible customer service. I feel totally helpless to get anyone to help me and they just do not care about unhappy customers. Will never buy another Mazda, will never go her Update: they kept my car for 7 weeks. I had to get a corporate representative from Mazda involved to get any return calls back on the status of my car. Finally he got so frustrated he told me to get it towed out of there and go somewhere else--this is a Mazda employee! Once they even told me that it was ready, only to have me pack up 2 kids, come down there to get it and oops! Not ready. They are the absolute worst. read more

We recently found ourselves in a situation where we needed to replace a car in a hurry. We had a horrendous situation dealing with a dishonest dealership and were at our wits end with the car buying process. Meeting and working with Jason Harris was an amazing stroke of good luck. Jason matched us with a vehicle within our budget and was honest and forthcoming every step of the way. He has continued to be communicative and helpful even after the point of purchase. We love our new car and highly recommend Jason and Autobarn Mazda of Evanston. read more

This is the first time I've brought my car here for an oil change . I've always have gone to Schaumburg Mazda . I'm so glad I found this place. It's close and service is exceptional . read more

This dealership is shady, stay away. When we bought our car, it was very difficult to get a clear price with a lot of hand waving telling us the price depended on financing. We just wanted to buy a CX5, why should we be pushed to finance to get a better price? It was a huge waste of time to take out a loan we immediately paid off just to get best price. We let the bad buying experience go, and continued to service our car at Autobarn. That is over after today. My husband usually takes our car in for service, and he admitted he didn't review the bill closely. Today I went to pick up our CX5 after having purchased new tires. When I reviewed the bill, I noticed a charge for $2.98 for digital document storage. I asked what the charge was all about and why it was so much (the receipt is only a couple pages)? I was told it is on all bills and they can't remove it. I refused to pay it, so they had to reduce the cost of my wheel alignment to reduce the total bill. I have called multiple area Mazda dealers, and none of them charge a document storage fee. This is clearly something being done by the owner and/or management at Autobarn and feels like a slush fund to me. Shame on you for putting hidden costs in your bills! While our service representative Oscar is amazing, and the work done was top notch, I am not interested in being a customer of a business that has such deceptive practices. read more

Just wanted to take a minute to acknowledge Lewis Belcher and Ivan Saez for exceptional service during - and since - my recent vehicle purchase. Ivan was my sales rep, and he was extremely knowledgeable about the car I was considering for purchase. Throughout the process, he offered a very relaxed demeanor, answered each of my questions with clarity and helped me evaluate the factors that were important to me. Ivan helped me secure the price point I needed, and his quality of service and friendliness extended beyond the sales floor. On three, separate occasions after purchase, Ivan helped me get a hold of parts, helped with scheduling and directed me on the right timing to book some non-essential service on the car. He was phenomenal. Lewis was equally great to work with. He helped lock in my financing and complete my paperwork, even staying well past close to ensure I did not need to return. He meticulousness walked me through all aspects of financing and guided me with helpful recommendations on how best to preserve the longevity of my purchase. Throughout the hour-long process, Lewis was personable, candid and relaxed. He's very authentic. Both of these men made the purchasing experience exceptional. I cannot thank them enough for helping me secure the vehicle I wanted at an honest price point. I look forward to ongoing business with the Mazda Dealership of Evanston. Thanks a lot guys! read more

The Autobarn Mazda of Evanston - Auto Repair Near Me - Evanston, Illinois

Welcome to the car purchasing experience of the 21st Century! This was my second attempt to purchase my first car, one being unsuccessful about 3 years ago. In the past, I've had the whole regular dealership experience where the whole time you are there, the only thing you want is to run out and go home, it is so aggravating to deal with car salespeople. Well, I am happy to report, not this time! The whole experience with The Autobarn Mazda - Evanston has been delightful from beginning to end. Like many others, my starting point was True Car, which allowed me to compare a few dealerships. I already knew the initial feeling of being attacked all at once by multiple phone calls. However, I only received an (I assume automated) email from Mo (Mohammed Yazdani) offering to help. That was the start of a civil conversation where I was asking questions and getting the answers I wanted. The whole process was transparent, easy, and respectful. I was sent most of the documentation via email for review before getting to the dealership for the delivery. The day I picked up the car, again, all unfolded very easily and even the usual and expected offer of additional coverage - I get it, dealerships are not charity and they sell you things to make a profit - which I politely refused, was done in a friendly and relaxed way. All in all, I highly recommend The Autobarn Mazda - Evanston. Not only I had the best deal among the dealerships I dealt with, but I was also treated with dignity and respect: excellent experience! Kudos to Mo, the General Sales Manager, and Lewis Belcher, Finance Manager, for making this a seamless experience. read more

Bought a new car from George Lopez at the Autobarn in Evanston. I loved my last VW Jetta and with George's help, found my recent purchase buried on the lot. Thanks George. You're my go-to for all my car needs. Penny Fields read more

After being insulted and lied to repeatedly, we finally walked out. This could have been an easy sale for them but they wasted our time and lost our trust. Old school pressure sales at their absolute worst. I bought a Mazda here 5 years ago and was really satisfied. They seem to have lost their souls over there. I will never go back. We have gone to another dealer and have an agreement on the car we wanted from the beginning for 2 grand less than we were offered at Autobarn. read more

I brough my car to this location in 2023 for some recall work. The calipers had to be replaced along with one or two other items. September 2024 my car started making some odd noises so I brought my car into a local place where I've taken my car before. They conducted a full review of my car and called and asked if my calipers had been replaced recently. I said I would have to check but that I knew I had brought it in to a dealership in 2023 for recall work. The gentlemen told me that my calipers were locking up. He asked if I wanted to take it to the dealership to have it looked at or if I wanted them to fix. After calling the Mazda service center and confirming that my calipers were fixed by them I decided that Mazda should take a look at it again. I brough it in to Mazda and they had it for a few hours and called and told me my calipers were fine. I picked up the car and I was charged $199 for them to do nothing but look at the car. It's important to note that my local autobody shop spent a lot more time with my car and didn't charge me anything. When I tried to dispute the charge with Mazda while I was there they told me their running a business and need to charge me because they conducted diagnostic work. I picked up my car and brought the car back to my local dealership for them to take a look at it again, because I was concerned about the calipers. My local autobody shop looked at my car again and called me and asked what Mazda did. I said nothing that they just looked at it and told me the calipers were fine. My local autobody shop said that the calipers that were in the car now, were not the same ones that were in the car when they looked at it two days earlier. They said that the calipers were new. The takeaway here is that I won't be bringing my car back to this location for any work. I don't trust the people working there and I certainly think it's bad practice to charge someone in a situation like this. read more

Recently went in to test drive a used Hyundai Santa Fe. After the drive went mostly well the salesman drafted up a contract and had it prepared for signing. We needed to know what the squeaking sound was coming from the suspension. He told us "I think that's actually the trunk" as if any trunk squeaks. He proceeded to tell us that it has passed the safety inspection and they cannot sell cars that are unsafe or unfit for purchase. But he could not answer our question about the squeaking suspension. After we insisted he found out, the salesman disappeared for an hour and returned with his manager to put on his puppy dog eyes and say "actually this car is not in any condition to sell after all. We will need to wholesale it for parts, but I am prepared to offer you a $1,000 discount on this other car" which was $2,000 more expensive than the one we were looking to buy). This place has clueless, scummy salesmen that are only looking to make a buck. I don't recommend you give them your business, unless you want to risk being scammed out of tens of thousands of dollars for an actual lemon. read more

I had a terrible experience in this dealership last weekend. I had called around 2 PM to ask if I can come over to test drive CX-5. But when we got there, the agent was outright rude (with comments such as "you need to know which car you are buying before we can help"..hello, most mere mortals need to try a few BEFORE they can decide on the car). And he did not allow us to test drive any and told us he doesn't have time! We were made to feel stupid for not knowing about cars! Well, I don't claim to be an expert in cars because knowing about cars is NONE of my business. Both my wife and I are sufficiently accomplished in our field of expertise. I think I should try the other mazda dealers, who sounded more polite and welcoming. And Btw, we don't need any loan or lease, so I am a customer who was ready to put down all cash purchase and they still treated us badly. read more

Disappointed with purchasing process. Lack of engagement with salesman & excessive wait times at dealership with an appointment. Also heads-up, the virtual showroom is inaccurate on available cars and misleading with beginning purchasing process. read more