I would rate this location even lower rating if I could. Bluemercury Lafayette is walking-distant…read moreto where I live, but I would rather drive to the other location in Rockridge. Never felt welcomed or acknowledged every time I walk into the store. The store manager never smiles and always gives you an insulting look. I'm sorry. Bluemercury is somewhat a high-end cosmetic store, but unfortunately her vibe doesn't belong there.

Great space well located with a vast choice of skin care , make up and perfume…read more Staff are at hand if you need advice. It lacks soul and warmth along with genuine interest from the peeps who work there.

Amazing customer service every time!! Love all the ladies here! They always go the extra mile to…read morehelp you out with whatever you need!

I love this place, when ever I go in, I feel like a kid in a candy store. Everything is always…read morestocked, clean, and organized. If They are out of something the amazing staff will put in the order without hesitation and give me an estimated time of arrival. Love this place

Stopped in because lady needed some items to do her makeup for a wedding we were attending in East…read moreBay. We are from out of town so we searched the closest Sephora on the way to our telly. Now walking in they had their greeter as with most locations greet us but there was a shortage of employees in the early morning. We had to wait for one lady who was helping customers. One register person, one back room and one greeter. Overall the lady took her time when it was our turn to make sure the lady had what she needed. Checked out and dipped! They seem to have a good selection of all the brands my lady knows and loves. We also got her bday gift there too during checkout! Would come back hopefully have more staff too assist.

I got charged for an order I never picked up! When I logged in to my account it says picked up at…read more8:42 am on a weekday! They don't even open until 10 am! Now Jazmine the manager had to check the cameras and call me back and then she told me I have to come in for a refund! I live 40 minutes away! She says the order "must have gotten scanned out" instead of cancelled.... So jasmine called me on 5/23 and left a message saying she will call me back next day after she speaks to her district manager and corporate office, it's now 5/25 and no call....so I just called her and she says she was out yesterday and has been busy today, still can't give me a refund! I told her to have her district manager call me

A very good refill store with lots of other sustainable products. Our number one place to go,…read morealthough there are other refill stores closer to our location.

Another instance where they are not open per the hours posted. 10:10 am Thursday 5/21…read more.. I thought this issue had gotten better... but not so sure! Can't support this MTZ business if you are not open....

Got a butterfly cut + wash with max and it was great!! They were super nice and friendly.read more

DO NOT GO HERE FOR ANY SALON SERVICES…read more Absolutely horrible experience. I went in for a simple brow cleanup and walked out with part of my eyebrow missing. Not uneven, not over-shaped, literally missing. The worst part is they covered it up with pencil so I wouldn't notice until I got home. That is completely unacceptable. All they did was refund the service, not even the tip I gave before realizing what they had done. After multiple complaints and constant back and forth, they gave me a $50 gift card, which doesn't even come close to covering the products I now have to buy to fill it in and try to grow it back. Save yourself the stress, frustration, and regret. Go somewhere else.

Selling an $18+ nail polish without reminding people that is final sale is crazy. Literally tried…read moreto return an un-opened nail polish because how can you justify that price for a nail polish.

I've been here twice for my pureology purple shampoo and the woman who works here has never failed…read moreto insult the color of my hair. She comments about it being brassy to some extent. It's honestly funny she doesn't realize it. I won't be back though, she charges $36.98 and $37.98 total was $82 I found them on pureologys website (why didn't I think to order here before?!?) for $60 total with shipping. It's nice having a small beauty shop to go to, but honestly can do without the comments and overpriced products.

stopped in to buy product in person rather than online, thinking that i could test the colors in…read moreperson, buy from a smaller retailer, etc. I had a short list of items I wanted to buy. One sales person was rather pushy, asking me way too many questions from the moment I entered the store. I wanted to look around at everything and take it all in, but she made me want to grab what I came in for and run. She complimented my eyes, then followed up with a sales pitch for an eye product. It was gross. You have to go through an employee to get your products, so I gave her my order only to find that when I got home 2 of the products were completely wrong (I asked for a highlighter but got a blush). Now I have to drive all the way back (about 30 min from home) pay for parking and enter that lion's den again. Not looking forward to it.

Many thanks to Michele at Bluemercury in Berkeley for taking good care of me and my skincare! She…read morewas very generous with sharing her skincare expertise. I left the shop glowing. Lydia C

The person that assisted me was amazing and patient. She's an African American lady named Tywana…read more(sorry for misspelling), I'd rate her service as 5 stars. However, there's this short Asian lady with another (maybe Hispanic) both employees who seemed to be following me and my friend around. They stood by next to every aisle where my friend and I go. They also looked away every time I catch them looking at us. Santa Rosa is my go to location because I'm from Sonoma County but I have never felt treated that way from the employees there even when I'm not dressed nice. Lastly, I could be wrong, but what are the odds of my credit card declining because I literally used it just few hours before that. I called Chase right after the store visit and they said they didn't have any transactions from Sephora. Maybe there's something wrong with their system but I got to use my debit card and it worked just fine. I could also. be just freaking out and feeling weird towards these two ladies that's why I'm feeling this way.

Decided to take my baby here to redeem her giftcard from her birthday. Security guards greeted us…read morein. Shopping was pretty quick as my daughter knew what she wanted which was a plus. Cashier clerk ; Vanessa was rude and dismissive as my baby tried to make conversation this madr the experience for my baby wack. Upon leaving I stopped a young lady to inquire of a manager to share my thoughts or experience , she was sweet. Please stop having people on the registers or doing customer service jobs if they can not provide customer service - a simple "hello" "do you need help" " found everything ok" " thank you for stopping by" not that hard.

I have no idea why I haven't written this sooner--Walnut Creek Aesthetics is truly my happy place!…read moreEveryone here is so kind and incredibly skilled at what they do. Krystal at the front desk is always so helpful and makes booking all my appointments a breeze. I've seen Ashley for facials and lasers and she is AMAZING. She's a wealth of knowledge, and I love how invested she is in my skin. She's been helping me with my melasma and sun spots, and I've noticed a huge difference after just the last three appointments. I also see Shahdi for lasers and microneedling, and she is incredible--so kind, attentive, and knowledgeable. She answers all my questions and puts me completely at ease. I get so many compliments on my skin and send everyone here. They really are the best!

Ashley!!! I love how professional and talented she is! She takes her time explaining everything and…read morealso gives good advice after my procedure! I'm so happy with my Morpheus8 results so far!!!!