I drove from San Bernardino and needed a part ordered for my hunter ceiling fan..rather than call them...the clerk handed me a slip of paper and told me I had to call myself. I guess driving 217 miles isn't worth it. I called the corp office and due to their rating the store is being closed...they just can't get good customer service. read more

We went back to Lamps Plus today to purchase a ceiling fan light fixture for a home office and a lamp for my daughter's study area. We wanted to work with Yolanda Reyes and manager Eli Butrous. Yolanda again helped us identify exactly what we needed and went the extra mile to look in the warehouse for a lighting option that we were considering, but ultimately chose a different color. Yolanda called and took time to arrange for the installation of all our light fixtures ( including 2 from a previous order) to be done during the same appointment. Manager Eli helped make sure that we were all taken care of. We will continue to do business and refer friends to Lamps Plus and Yolanda and Eli. read more

Just bought a chandelier in this store, Mr. Joe service is very good, smiling, very patient, like his service attitude

What an excellent store! After having spent the day traveling in warm weather, I was pleasantly surprised to be greeted with excellent service. The ceiling fan I ended up getting was gorgeous and the quality was top notch. The sales representative was very helpful and informed me of all the brands to consider as well the energy saver brands. It was just an excellent experience. Despite what others seem to be saying, the manager was excellent. He was very knowledgable and helped speed up the process. I felt the service was great, the prices were reasonable for the quality of the products and that the enviornment was very hospitable for shopping. Great job, Lamps Plus! :) read more

Walked in and was assisted by Richard but he made things complicated, he confused me and my mom about placing the orders for our new home. So we tried to ask for help from someone else. Then Joe came to us and asked if we needed help with a very warming big smile. He helped us patiently for the rest of the visit and gave us helpful suggestions. We were very satisfied with his service. HIGHLY RECOMMENDED!!!! He's off Thursday and Friday. Go to him if you need professional help :) read more

I give it one star only because I can't give zero,the lamps are ok but to pricey. But it's ok because if I like it I'll buy it my complain is the service I got. I went for a replacement and an asian guy told me the day before (come back and bring a picture ) so I did also took a part and when I was there I was waiting patiently he saw me,even another worker told him I think she wants you to help her. Well when he got to me he showed me one and said this is all we have and left,then I told him well can you take it out so I can compare it to see if it fits. He did and left me again,so my sister said lets out of here this is ridiculous . When we left she told me some people came in and he helped them right away. Well you don't do that to a customer you need to help them all the way, just because I went in sweats I wasn't one of these fancy dressers,let me tell you looks are deceiving,I will never go there again . read more

Great selection of lights. We ended up buying all of our lights for our basement renovation. Kevin was so helpful and went the extra mile to make sure we had everything we needed. We are will definitely come back when we redo the rest of our home. read more

I will not shop at this store anymore. They never have enough people to help you, and when someone does come around to help. They act like they are doing you a favor. Maybe corporate should tell there employee's that the customers that are buying are the ones who provide there paychecks. No business because of BAD ATTITUDES and No CUSTOMER SERVICE SKILLS You might have to close the doors... read more

I went in for two lampshades, with the lamps. One lamp had an old torn lampshade on it. When I finally got help from the male employee, I was told how "difficult" it would be to find a new shade, how hard it is to match a lamp and how they didn't have the shades I liked in the store. I replied that I have bought lampshades successfully many times. He then told me to go to a lampshade repair store and walked away. I started searching the lampshades and trying them out on the lamps. There were four of the shades from online in the store. A female employee walked by and asked if I was finding everything OK. I replied, no, not really. She continued to walk by and didn't acknowledge me. I took photos of the lampshades I knew worked well. I may purchase them online, but I certainly wasn't going to purchase them at the store. Nor did I purchase the floor lamp that I was going to buy. All together, I would have been a $300 sale. Their loss. read more

I have purchased over 12 chandeliers from Lamps Plus. If you are looking for Professional installation and affordable this is the place to be. Give them a call. Artoosh, Artur and his crew are extremelly professional hanging heavy crystal chandeliers, as well as rewiring. They are very prompt, polite and professional. Additionally if you want great service when purchasing chandelier, I would recommend visiting this location. Juan, the manager was patient and spent quality time making sure all my needs were met. read more

This review is for the store manager. We purchased a bathroom light here; our installer accidentally broke one piece of the glass that came with it during installation. The store manager was extremely helpful and friendly. He took care of the matter in a very professional and effective way which is far beyond our expectation...I'm so glad I shopped here. read more

I have to say i love my lamps plus on LaBrea which is where i typically purchase fans, lamps and lampshades but happened to be close to the one on Huntington and had to race to pick up a ceiling fan and a lamp b/c my contractor was going to be installing the fan later that afternoon. I see from other reviews that Linda really struggles to understand the merchandise. Thankfully there were no problems with the fan but not sure where to begin with the lamp. We were thrilled to find a lamp that was on sale since none of the things we like are typically reduced. The lamp that she gave us was the completely wrong lamp. We didn't discover that until we got home and went to assemble it. Called the store and she was incredulous about the mistake but nevertheless told us to come back and she would give us the correct lamp. As though they were right around the corner. We hopped back in the car and drove back over to do the exchange. We picked up the new lamp and put it together but just as we were getting ready to attach the lampshade, we realized it wasn't the correct one and didn't fit the lamp. Called Linda again and asked her to see if we could take the one on the floor. She did check and told me that their lampshades didn't match the lamps. The one on the floor model was bronze. The shade wasn't labeled so she couldn't find it anywhere. The solution was to have her order a brand new lamp w shade and we'd come in to do the exchange. Every time i called lamps plus i had to explain the whole story again and 15 min later they told me that yes, they had no idea where the matching shade was and that the shipment would arrive tuesday. So i trekked back a third time and had to do it all over again but finally got the shade. Who has the time for this! Utter incompetence. I've never been to a store where the salespeople are so clueless. Need some major organization. My advice: go to the store on LaBrea. That said, the ceiling fan is gorgeous. read more

Customer service is clearly not a priority at this location. After reading other reviews, it also doesn't seem like the company cares that customer service has been a complaint because it doesn't seem to have improved. Some employees on the floor hassle you while other won't even take the time to help you when it's clear you need it or have asked for it. The company needs to take the time to read the reviews and train their employees better. read more

I've had nothing but positive experiences with this store! Assistant Manager Joseph George is the best! He is very professional and stands by his products. I had bought an expensive ceiling fan with LED lighting and it was not functioning right after some time of use. The motor was making noise and the fan was not spinning well while making a bad sound. Joseph was very understanding on the phone and told me to bring it in for an exchange. I brought it in today and Joseph George was so pleasant and easy to work with! This is why I will continue to buy from this location and they have found a loyal customer. I'll be sure to refer friends and family here also. Thank you Joseph George! read more

Stay away, worst customer service ever. Tried to return a lamp that they sent in error and after waiting 45 minutes they said the only way was to mail it back to the warehouse and "Prove" to them that it was the wrong lamp. read more

Joseph George of this store is very knowledgeable about the store's products! He helped me pick brand-name products and made recommendations that I had not thought of, that turned out to look great. When he recommended a Casa Blanca fan, he also recommended purchasing 2 different size rods for the contractor to install in case one did not fit. I did. The contractor used one and I returned the other. No question asked for return. Sometimes, it took him a little long to respond to emails! read more

This review describes the installation of light fixtures, fans and track lighting in 4 "corners" of the ceiling of a 2007 built condo in downtown Los Angeles. Richard Low was very professional, patient, consistently helpful. "Tigran" and George of LampsPlus Installations did an excellent job. There were problems with the remote//receiver interaction in a Casablanca Vita fan, and LampsPlus expedited a resolution with Casablanca. This reflects very well on both companies. . read more

Went with husband looking for floor lamp and end up wanting to change dinner room lighting. You can't ask for better customer service with Elie Boutros, He has in-depth knowledge with the current new lighting technology and is a joy to work with. read more

Had a problem with a Casablanca fan. Casablanca (now Hunter Fans) was giving me the royal run around about fixing my ceiling fan. The folks at Lamps Plus came forward and took care of the issue. I couldn't have asked for more. Great customer service! Thank you read more

Overall, I have been pretty happy with the service and quality of merchandise here. I wanted some new lamps after moving and after searching their website, I found what I wanted. I went into the store in Pasadena and after checking out the floor model, decided to buy. They had to bring them in from the warehouse but I got them the following week. They look great and work as advertised. The next time I came in was to have them look at a lamp I bought from the website. It was working erratically and was past the 60 day return period (though still under warranty). When I called back, they told me the problem was that I had put the wrong wattage halogen in. They put the correct one in and didn't charge me. I was pretty surprised at that since the bulbs aren't cheap. The selection is great and the prices are reasonable. If I had any quibbles, it would be to agree with some of the other posters that it can be difficult getting help from one of the associates. Also, don't expect calls when merchandise is ready for pickup. These are pretty minor and my experience overall was a good one read more

I was looking for a dining room chandelier. Frinee took me around the store and gave me some great ideas and found a chandelier I liked. Excellent customer service thanks to Frinee Rameriz. read more

I had a problem with a ceiling fan I purchased four (4) years ago. Mo, the store Manager at the Pasadena Lamps Plus worked with me for several weeks tring to fix the issue. The fan was still not functioning normal, so Mo gave me a new ceiling fan! That is the best customer service I have ever had at a retail store. Lamps Plus stands by there products and I would recommend them to all I know. read more

Horrible chair that I ordered from them, the laminate was peeling off, they offered a &40 fix. Glue and clamps cost me $45. The chair feel apart last week. Putting it out for trash pickup this week. read more

Joseph George is wonderful (Assistant Manager). I had bought a outdoor fixture about a yr. ago at Lamps Plus. When we had the heavy rains apparently something got wet. Tried to see if it was still available BUT it had been discontinued, so after their repair man said that he couldn't repair the fixture Joseph took matters into his own hands & replaced both of the sockets & it now works beautifully. THANKS JOSEPH for taking the time. I will be back because of your excellent customer service! read more

WOW, these guys are Lamps Plus are VERY helpful! I was able to get some great ideas at a great price! Everyone was very knowledgeable, especially Mo. I would recommend this store to everyone. Easy, quick and great pricing! Cant get better than that! read more

Honestly, I very seldom write reviews. But I am compelled to write one this time and thank Mr. Elie Boutros for the wonderful experience my wife and I had at the Pasadena store. As soon as we walked into the store we were greeted by Mr. Boutors as he immediately offered his assistance. My wife and I weren't sure exactly what we wanted so he took is time and assisted us and answered all our questions. Not only until we were about to leave the store that he offered us his business card and turned out to be the store manager. I commend Lamps Plus for hiring an experience store manager like Mr. Boutors. He definitely made our first purchase from Lamps Plus a very pleasurable one. We will definitely come back again. read more

I'd give it three stars, only for the awesome inventory and displays. However I don't think they are A-OK. I always dread shopping here, and it's because each time I visit (which has only been about a 1/2 dozen times) the customer service SUCKS. I went in here looking for red lamp shades, and the few red ones in stock did not fit my decor. A lady walked up to ask me if I needed assistance, as soon as she figured out they didn't have what I wanted in stock she lost interest, and I even commented, "I guess I'm on my own." Which meant nothing to her, she continued to walk away. I did express interest in a red lamp shade on a display lamp, but she coldly said that it's not available or something to that effect. It's always a bizarre shopping experience here, and too often I leave with nothing because I got NO help. Nothing warm and fuzzy here, except for the warmth of all the lights and lamps. Next stop Target, Lowe's or Bed Bath and Beyond. read more