I am impressed with the service. The communication was very clear, the action plan was very clear. The video showing the issue was also very comprehensive. I believe that they di a very professional job of assessing my cars condition and remedial steps. I would recommend. read more

I called to make an appointment for diagnostics on my Land Rover and was advised that they require the vehicle be dropped off for THREE DAYS to hook it up to the scanner. Luckily the employee was kind enough to let me know "a loaner would be free if we had one but we don't." Hard pass. I'm not renting a car for 3-4 days to have someone hook my car to a machine when the guys at Autozone can do the same thing in 54 seconds. read more

My daughter is 4 hrs. away at school and her door handle breaks on her 2012 Evoque. She scheduled an appointment at Land Rover Hilton Head to get it looked at and to be fixed. She had to drop it off and leave it. She gets a text 3 days later saying it's a cable that connects the handle to the latch and is going to cost $854.94 to fix. This cable only costs $15.00. They charge her $56.36 for the cable, $69.95 for Misc charges (what?), $28.18 for less insurance (whatever that means) and $747.98 labor to fix. When she went in to pick it up, 3 more days later, they told her that it was $1054.94 because they did not add in the $200.00 inspection charge. She did question that and they said, ok just pay the $854.94. What a rip off this place is to your wallet. We will NOT be going back, EVER. read more

The range rover in hilton head. I experienced the worst customer service I've been coming to them for a couple years and for me to get major work done they did not provide me with a rental I asked several times Leslie stop responding to my email Jordan was being a jerk at times and I felt like they messed up something on my truck and didn't want to hold their self accountable for it and I will not return read more

This is a review of my experience with the service department at Land Rover Hilton Head. While the service advisor and service manager were courteous, the repairs to my vehicle required 3 separate visits to the dealer to repair the same issue. The played out over a period of 36 days, during which I needed a rental car as no service loaners were available. My primary complaint is that the technician did not thoroughly check his work after each visit, and the vehicle continued to have the same problem until after the third repair visit. The issue was caused by rodent damage to the emissions control system, which was explained as a closed loop system. The tech found the first location where the tube was damaged and replaced that part (which took 10 days). Less than 1 hour after picking up the vehicle, I got the same warning on the dash, and smelled gas when I put my car in the garage. The same thing happened less than 24 hours after the second repair was made. After the third visit the issue appears to be repaired. I don't understand why the technician didn't locate multiple leaks in the system the first two times he worked on my vehicle. My other concern stems from the cost of the repairs. In addition to re-soldering the wires to my parking sensors, and replacing two tubes, and a sensor (replaced under warranty) the cost was just over $7000, while the parts alone were less than $400. The dealership does not disclose hourly labor rates or the number of hours required to make the repairs, but based upon my understanding of the actual time spent working on the car, they charged over $450 per hour. I know repairs at a dealer are more expensive than at 3rd party repair shops, but I believe this is excessive. I wish I had checked the reviews on Yelp before taking my vehicle to Land Rover Hilton Head, because all of those reviews paint a very negative picture of the service department. read more

Absolutely the worst dealership I've ever had to deal with...absolute trash. DO NOT bring your Land Rover or Jaguar to this dealership!!! When you buy a premium brand vehicle such as Land Rover you expect premium service when bringing your vehicle in. This dealership and service staff, specifically Service Manager Cody Koenig & Service Writer Leslie Reyes, have ruined that expectation for me and without a doubt have made me think twice of ever purchasing a Land Rover again. I, hands down, get better service, communication, and dealer/customer care from the Ford Dealership I bring my 2017 F150 into that isn't even under warranty still like our Land Rover is. This dealership and these two employees failed to follow through on just about everything they promised. From dropped communication, to damaging our vehicles paint permanently and refusing to fix the issue, to lying about having loaner vehicles available, to holding onto our vehicle for over 3 months due to their inexperience of Land Rover/Jaguar OEM part matching the list of disappointments goes on and on. Most importantly the fact that we brought our vehicle in and received it back with multiple scratches that are not just surface level is the ultimate disappointment. When Leslie Reyes and Cody Koenig were notified about this issue they took our vehicle back promising a full detail and paint correction, they took the vehicle for two days just to return it looking exactly like it looked when it left. Nothing fixed nothing cleaned. Literally looked like they forgot to actually do anything to it. Due to the fact that THEY damaged our vehicles paint AND they acknowledged the fact that they did so, we requested they pay for a private detailing company to perform the necessary paint correction since at this point we can't trust their detailing departments work, they promised to follow through and ended up dropping communication from there. We had to call numerous times only to get a random text from Cody Koenig saying they will not be able to pay for the paint correction to be completed. Shame on you Cody Koenig, you should be embarrassed at the fact that your not professional enough to tell us via phone call, you couldn't even respect and care about us enough as customers to give us a direct phone call, only a flaky text...trash. Hilton Head Land Rover/Jaguar and the two employees Leslie Reyes & Cody Koenig DO NOT deserve your money or business, STAY AWAY from this dealership! read more

this is the worst place that I have ever had to deal with. first they had my car for almost three weeks, without giving me a loner car because they said they don't have one. that's was when we were under the impression that it was gonna take a few days. The part was ordered and put in but then I was and told the new part is broken. So now we have to wait another week. on top of that we had to get a rental vehicle with our own money. and still will have to pay for the service that was supposed to have been provided. I advise anyone that has to get there Range Rover serviced don't use Hilton Head Land Rover. Take the trip to Savannah it will be worth the drive. The inconvenience I was caused at The Hilton Head Land Rover was and is awful because I still don't have my vehicle. And no Loner vehicle . read more

Trip from Jacksonville Beach, FL to Southport, NC with dog (Cap, 14 year old english Setter and a car load, to visit sister & brother-in-law, when my 2016 Range Rover Sport showed a "electrical charging fault" on I-95 ... so looked for nearest Range Rover dealer and was lucky to find this one in Hilton Head area, only about 13 miles from my location. Called and told them I was coming and the car died about 200 yards from their service shop. I walked in and was explaining my situation to the service person on duty, who was not very encouraging and Jordan Braun, a service advisor, hear my story and came out to help. He drove me back to get Cap, some stuff, jumped my car and drove to the shop. I set up with Cap in the waiting area and Jordan got the car in for evaluation and diagnosed the problem as alternator failure and battery dead. Then he got me the dealer rate for an Enterprise SUV about 8 miles away and watched Cap for me (with lots of help from his colleagues) while Steve, the GM drove me to pick up the rental. When I got back, they were working on the car and found another problem, but as I was already way late and it was a 5 hour fix, Jordan help load Cap, all my stuff, including the new Car sling bed we just got for this trip and assured me the car would be ready on Tuesday for us to pick up on the way back home. So, off Cap and I went to Southport. Jordan called to leave a message last night that all was good and on track. I've dealt with 5 Range Rover Dealers in 5 states (IL, MD, WA, TN and FL) and this was by far the nicest, most responsive, understanding and helpful of any. Jordan, Steve and the team went "above and beyond" under what could otherwise have been very bad and ugly circumstances. I greatly appreciated it and their friendly commitment to my unique and unexpected vehicle problems. Thank you! It's the kind of thing that would make me at least think about coming back here to buy our next Range Rover from these guys! read more

Service is NEVER available!!! If you're buying European / luxury vehicles, you need an auto service department that can attend to them. For the last 3 years that I've owned my LandRover, trying to get something as simple as an oil change is like waiting for the government to balance the budget. Not going to happen!! Awful service availability read more

My Range Rover completely shut down while I was traveling home with my family from vacation. The service department worked me in late on a Friday afternoon and was able to diagnose and repair the problem so we could continue our trip home. We are grateful for the hospitality shown by all with whom we interacted. T read more

These people are fucking worthless, who ever is working over in the parts department for their online parts store need a new job. I've never had to deal with such idiotic people. I ordered a part and paid for over night shipping which was almost just as much as the part. Took them 3 days to get me a tracking number, I called and complained then they completely cancelled my order without even telling me when I've been waiting for this part I ordered. I will be flying out of Texas to come visit this location and to make sure everyone and anyone who screwed me over during this transaction will be put in their place. read more

I brought my 2017 Land Rover sport in to be looked at because it was making a noise. They kept the car in the back for 4 hours before coming out to tell me it would be 9200 dollars to fix but that did include brakes and an oil change. They said the car was making 3 different noises the super charger, the fuel pump and the fan up front. None of the parts were broke but if we wanted to noise to go away these three things needed to be replaced. I opted not to get any of those fixed for 9200. My wife took the car out of town for the weekend and she broke down leaving her stranded with me four hours away. Luckily we found someone to fix the car, it seems the noise was not any of the things the dealership said but a broken pulley from the serpentine belt. THE REPLACEMENT WAS 130 BUCKS and all of the noise from before is magically gone. Save yourself some money and find a reliable mechanic that is not goin g to try and screw you over. read more

I feel really stupid. I am a West Coast buyer, and based on my experience, BUYER BEWARE. I bought a used 2015 Range Rover Sport autobiography from Heather for $63000+. I was told the Truck was in great shape except for a small blemish on the seat. She reassured me that it would be fixed, I had her send me photos and asked along with them to send photos any other blemishes to be aware of. She sent me photos of the seat and told me that was the only blemish to be found, she reaffirmed again that it would be covered by the dealer. I left a deposit and signed the docs and put my wire transfer in motion at that point. She calls a few days later to inform me that they will not be fixing the seat and that I bought the Rover as-is and they were only trying to fix the seat as a favor to me. I was upset and had to cancel the sale before she agreed to lower the price by $500 dollars to cover a portion of the $1200 repair. I was happy with that, just excited to get my wife her Range Rover. After the wire was completed again I asked for photos of all the blemishes before the vehicle was shipped. No photos came my way, just a message about how the top detailer spent half a day perfecting my vehicle. When the rover showed up to me I was VERY DISAPPOINTED. The shipping slip showed numerous damages that were not disclosed to me including a deep foot long scratch on the passenger door, paint flaking off the trim work, the front bumper was ajar, the tailgate has over spray from obvious bodywork, the vehicle was filthy with rust and corrosion under all of the climate control knobs, there was sticky black residue on much of the leather and steering wheel, and dog hair clumps throughout the interior. The rear bumper is cracked, the front bumper was scraped against a wall and has scrapes in the size of a dinner plate, trim pieces that were removed for the "undisclosed" bodywork were damaged and installed improperly. The vehicle needles to say is in very poor condition in reference to how it was sold to me by Heather. I have sold used cars for 10 years. I know to expect some imperfections, I also know to be upfront and honest. When I reached out to Heather she did not respond for a day, and then told me the damage was caused by shipping. I have asked over and over for her to send me her copy of the shipping pick up slip and she has not sent it. She blamed every bit of damage on the shipping company. The vehicle is damaged everywhere you look, and was shipped to me FILTHY. I feel like I am being strong armed, I was lied to and cheated. I paid top dollar with 0 flexibility and I have received no help. The Truck needs over $5000 in parts and labor to make it right. I'm really bummed. read more

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Would strongly recommend going elsewhere (Charleston Land Rover) for repairs and service. We took our car in because after having to have the battery jumped there were several electrical glitches in the car. The mirrors didn't retract the back windows were inoperable and the alarm would go off spontaneously. We explained the situation to the shop and they took the car for two days with no word on what was wrong. When finally we called to see what the problem was, we were told that the back door latches were shot!! Along with a long list of things that should be done completely unrelated to the problem we wanted fixed (air cleaners, new battery, door latches, brakes, fluid flushes,etc). Estimated costs 6500.00. That's right sixty five hundred dollars. We said no and we picked up the car after being told it would need to be jumped and may not be safe to drive. We then took it to Charleston Land Rover. Got in to service right away at our appointment time. They checked car over, and as we suspected the battery jump had affected the electronics. They reset the electronics after diagnosing the problem and the car was fixed. In all of one hour. For 200.00 no less. I have never seen a better example of "Buyer beware". If you're going to get your car serviced at HH Land Rover be prepared to lose an arm and a leg and get serviced that you may not even need. Very disgusted at their business practices and their willingness to take advantage of customers. Steer clear of this establishment if at all possible. read more

Love our Land Rover Discovery. Unfortunately the service department has always been poor. Service advisors change constantly. June 10, 2021 tried to take car in for engine warning light. Was advised first appointment is August 30th. That I should take my car elsewhere. They are trying to hire technicians but cannot fill the positions. So buyers beware. Their service department has been a problem long before Covid. You can buy from them but you cannot get service from them!! read more

I'm a middle aged minority. On the day I went in I was running errands and was dressed to finish up yard work. I walked in and waited before I was even greeted. When I asked to see the vehicle they held on to the keys as if I was going to steal the car. The car was listed at one price the salesman attempted to add on $6000 additional in fees. I also came in with a trade in and they attempted to give me $10,000 less than KBB. When I pointed out the fact the salesman became offended that I challenged him. He out right said " oh we lie about the price, just to get you through the door". The vehicle I looked at was listed as certified. "Certified" came with an additional $3,000 fee. He refused to negotiate on the price and continued to tack on fees. He clearly wanted to me to leave and laughed when I walked out the door, ripping the paperwork like I bothered him and waisted his time. read more

Hello to everyone in the market for a high-end automobile. There is no other place to shop then Land Rover Jaguar of Hilton Head, the treatment is exceptional. Believe me I have been to all of the dealers in the area and there is no dealer better than dealerships under the Peacock Corporation. I have purchased a Porsche and a Land Rover and to date I am very pleased and will definitely purchase again. Please take time after work weekends to visit Leah Maggio to discuss the purchase of your next Land Rover or Jaguar automobile. She is extremely knowledgeable about features and functionality of each automobile and if not she has the smartphone application that will direct her to the appropriate response to your questions. Best of all you will not be pressured into purchasing an automobile. You worked hard, now it is time to treat yourself to one of the finest automobiles. These are symbols of success. Regards, Pasquale read more

I strongly recommend against buying a Land Rover, especially from Peacock. I've had mine for 6 weeks and this will be the 4th time I had to take it back for major issues. At this point, my experience has been anything but positive. read more

Dan Ward in the service center is wonderful. He has gone above and beyond to be sure that my Range Rover was in perfect condition upon its return, and that we were satisfied with the work that was done. 5 stars all around. Thank you, Dan. read more