I initially dealt with a young man who was polite enough I suppose, but not the most helpful…read more Contrastingly, Lauren stepped in and was relentless in helping me find what I needed. She was approachable but polished, polite but more importantly kind, and helped me search the store until we found what I needed in the kids section. Gorgeous store, and with Lauren on your team, overall very pleasant experience!!!

RALPH LAUREN - RODEO DRIVE…read more Walking into this store felt like stepping straight into that horrifying Pretty Woman scene. The energy was immediately cold and unwelcoming, like we were being sized up the second we walked through the door. Nil, the CSR, was dismissive & refused to serve us. Instead of a luxury shopping experience, it felt uncomfortable and honestly a bit demeaning. No greeting, no effort to assist--just an unmistakable vibe that we didn't "belong." For a brand that prides itself on timeless elegance and hospitality, this location completely missed the mark. Rodeo Drive has no shortage of high-end stores that actually know how to treat people with basic respect. I'd recommend spending your time (and money) elsewhere.

Great staff, but an unsettling return process that doesn't reflect a luxury brand…read more My experience returning an item at Saint Laurent Beverly Hills was strange--especially after having such an amazing purchasing experience at the Las Vegas location, where the service was fun, transparent, and genuinely enjoyable. Everyone at the Beverly Hills store was extremely nice and professional, but the return process itself felt shady and unnecessary. The associate took my high-value item out of my sight twice for "inspection." During that time, the products are still legally mine--and that practice leaves far too many possibilities for misunderstanding or even accidental damage that could later be blamed on the customer. After the second inspection, I was told one of the bags "looked used." When I asked for clarification, I was shown what turned out to be a spec of glitter--which the associate herself was also wearing. She then added that "technically, after a return, the bag would be unsaleable." I pointed out the obvious: if a bag they sold me had glitter or anything else on it that I didn't notice until I got home, they would've sold me an "unsaleable" product by that same logic. When I calmly refused to accept her explanation, she said, "well let me go talk to my manager." After reviewing it again, they came back and agreed to "make an exception this time." While I appreciated the resolution, the phrasing made it sound like they were doing me a favor rather than correcting an unreasonable assessment. For a brand built on trust, quality, and image, this return policy feels out of step. Customers shouldn't have to surrender visibility of their property or defend themselves over something as trivial as glitter. Luxury should extend to how people are treated--not just what they're sold.

God for bid somebody answered the phone here for once in their life. Impossible to get someone on…read morethe phone

Reformation is one of the shops I've always enjoyed visiting. It's a charming boutique with…read morebeautiful style, and I especially love their linen dresses. I used to stop in whenever I was in the area. That said, I consistently left feeling confused about the customer service. The team never seems eager or willing to help. I've always had to ask if they have my size or if they can check in the back, and even when making a purchase, it often feels like ringing me up is an inconvenience. There are many great stores in this center, but unfortunately, this location has become my least favorite in terms of service. The designs are great and the value is good, but a bit more warmth and attentiveness would make a world of difference. I've stopped going in for now, but I hope the service improves because the products truly are lovely.

Love this store. Friendly staff & I always find a cute dress or sweater! Their prices are…read moreReasonable- it's also a great location- many cute stores & delicious chicken humus place next door.

RAG & BONE Something is TERRIBLY wrong with this company. I…read morehave spent 2-3k a year on their clothes for the past 8 years Leather Jackets, Jeans, pants, and $150 knit tshirts ( I own 20 of them), which used to be good quality. Now, my $220 jeans have worn through in 6 months, they no longer make the tshirts, but it gets worse. The sales staff in their stores are uniformly rude (Lamar in Greenwich store is the single worst salesperson I've ever encountered). And now, the coup de grace - every return I've made is STATED as taking "7 business days", but every return I've made takes 3 weeks and an email to INITIATE the return PLUS AN ADDITIONAL 3-5 days " To post to your account" . This is absolute BS - Are you in some kind of financial trouble??? Customer service now does NOT sign or state their names. I AM DONE WITH THIS P.O.S. Company

our sales associate was amazing she walked me through exactly what I was looking for and took the…read moretime to make sure I had a pleasant shopping experience ... left with a beautiful pair of jeans and super cute loafers

The fact that I have to drive all the way over here just to check and see an item is out of stock…read morebecause these entitles sales reps can't answer the phone when I call to check p*sees me off. Incompetence at its finest. Arrogant and unhelpful.

I frequently visit this store since I work nearby. Every time I arrive, I'm greeted by friendly…read morestaff who ensure a pleasant shopping experience. I first came years ago to buy a pair of glasses, and the service was excellent. About a year ago, I returned because the lenses on my sunglasses were scratched. They took them for about a month to repair the lenses and tighten the frames, keeping me informed with updates and returning them sooner than expected. They also maintain a record of all purchases, which is convenient. During my last visit, I lost my sunglasses at Universal Studios while switching between 3D glasses and my shades on the tram tour. When I arrived at the store to buy a replacement, the staff member assisting me was fantastic! He offered me water as I tried on several pairs, searched for the pair I purchased before, and even showed me the new 2025 edition of that pair. He had me try on both versions and recommended the new version, and I ended up purchasing them. The process was quick, easy, and enjoyable, making it a stress-free shopping experience. Overall, I was satisfied with the experience, my purchase, and the look of my new sunglasses. I wouldn't recommend Gucci to everyone because we all know the prices can be ridiculous at times (docked an Afro for that). However, the excellent service helps with the price, a little lol. OOOO 4 out of 5 Afros

Alberto is the man! By far the best store on Rodeo and a beautiful one at that. My partner and I…read morespent almost two hours in here with Roberto helping us the entire time -- kind, approachable, and knowledgeable in getting us the perfect runway ski outfit and accessories! I'm so grateful for the opportunity to wear such a beautiful brand, let alone the runway ski collection and to be assisted by Roberto was icing on the cake! Highly highly recommend checking out this store, ask for Alberto and you'll be in good hands! This store has pieces you can't find anywhere else and it's worth the visit. Thank you Moncler and Alberto for making me feel like a million bucks on my birthday -- I can't wait to model your beautiful clothes on the slopes!

Came for a jacket repair. They got the information and advised it should take 2 weeks to get…read morematerial. Great. Thankfully I didn't leave the jacket. 1 month later and no messages or updates from sales associate regarding repairs, despite calling and leaving a message. I go to store, they advised it is on backorder. I wait another few weeks, call again, only for them to finally say it has been discontinued. I would have appreciated that over me wasting time going back and forth, and calling. Feels like a disconnect between store and their inventory.

This was my first wedding dress appointment and it was a pleasant one! I adored my stylist, Leila…read more She was just a cool gal! Someone I'd want to be friends with. She was stylish, patient, engaged, and easy going.

This place was def a treat. Their Terrain section was an absolute dream and loved all the unique…read moreplants they had and cute arrangements to have around the home. Love that you can build your own. Their store is very well thought out and it is a bit expensive but the items are well made and good quality and love the sections of the home and clothes and the kitchenware was so adorable with some of their collections they had and loved the Dog mugs they had and their martini glasses for special occasions. Their bridal area was very neat and they had some beautiful gowns for you to try on saw a few brides trying on dresses and it was def special. Can't wait to come back and snag a few items.

A truly incredible experience. I called and spoke with Erasmo about wanting to get a suit as a gift…read morefor my partner finishing his masters. He asked me a bit about my partner and pulled a suit and sent me a picture via text message. I came in a few hours later and he interrupted his lunch to come work with me. The classic Navy suit he put aside was exactly what I had in mind! He wrapped it up for me and poured me some stunning aged whiskey to celebrate. Thank you, Erasmo!

I'm so livid from this experience that I will be paying someone to picket the below message outside…read morethis store starting this sept 2022 into the holiday season once I return to LA-- they have not heard the last of me for sure.... Also gonna file small claims after a year of trying to reason with these idiots , all is now gonna be on principle -- don't give them your money , Zegna , Neiman's and every other store so much better . Do not buy or trust Giorgio Armani with your purchase They do not stand by the product , fit or alterations . No customer service No integrity It's the corporate culture In short , sold me a suit , told me they would alter and let out the arm holes to fit correctly , took the money , after the alterations it still was not fitting , but they would never stand by it, in essence told me I need to eat the suit , they must be hurting financially to not be able to stand by the product and so desperate for sales. Disgusting business practices .