Writing to review to express my utmost satisfaction with the customer service here. I put a deposit down on a new Z06 and the folks here have been amazing so far with the process. MSRP dealer and honest people. Matt McCarty personally taking care of me and just answering phone calls and returning your calls right away means the world to customers. No bullshit here guys ... wish all dealers did business this way. Hope to get my car soon :) read more

scam job at the end, tried to up sell me for an ac evap cleaning for $264.95 for a car that has 12,000 miles, then approaches a lady after me for same service who said she had 20,000 miles on hers. It was the topic of the hour in the waiting room on how much of a rip off this dealership is, all of your customers were talking and laughing about it. Also, no reason given on why recommended. How can you dare scam everyone with the same issue, sales of the day. Posting this on Google reviews and Yelp. You should be ashamed of what you are recommending for no reason and can be done at home using a $20 product. I'll take my oil changes I've paid for but anything else will certainly not be done at this hack location Edited to add that I asked if they charged for a tire rotation, they said yes, I declined then see that since I bought the plan when I bought the vehicle that tire rotations come with the oil change. The service instructions do say tire rotation but the hack service advisor Gilbert didn't say a word. about it. read more

I made an appointment to take my car in on Monday. I was told it would take a couple of days to diagnose the problem and I would get a callback in a couple of days. No one called on Tuesday or Wednesday. I called on Thursday and kept getting a recording that said no one could take my call and to try back late. Did this several times. My husband called and he did get an answer. He was told the car had not been looked at yet but they would get to it Friday and call us then. No one called. Monday my husband and I kept calling and getting the same recording. We drove to the dealership. I was just going to take my car. When I asked for my car they let me know it had been ready and sorry for not calling. they told me that I was lucky I didn't take it to Gales or I would have waited 45 days for my car. the problem wasn't waiting, the problem was being ignored. This is the worst. read more

When I purchased my truck at Larry's Chevy I had suffered ear drum ruptures. I was in a lot of pain at the time of purchase, and my purchase lead us until closing of the dealership. Not all parts were installed so I went in to acquire how I can get it done while I took it in for my free oil change. They looked me up in their system and seen that I did indeed purchase those items for the truck and without any hassle or question, installed the items for my vehicle. By far I've ever been treated at a dealership. read more

See all

I purchased a truck in January of 2025 and my transmission started slipping. They made an error at the dealership and now I can't get my transmission fixed while I've been paying for it and now I'm $4000 out, not only did the extended warranty company which I bought from them say but the dealership I have it at now that's trying to get the approval to fix it said Larry H Miller Casa Chevrolet screwed me over. I've talked to the finance manager and he keeps giving me the run around and now he don't answer when I call, not even when a sales person transfers me over or takes him a note personally. On top of that when I ask to speak with the General manager, they say he's in a meeting or he isn't there. The finance guy told me they would rather trade me out and got me to a sales person who also got back with me. This is the worst place to do business at especially how they can't fix their mess ups. I would not recommend ANYONE to purchase a vehicle through them. If you do good luck but when the management avoids customer service that just shows what kind of business they are running. I also have all the paperwork showing that they did me wrong and still don't want to help fix the situation. read more

People that work for you need a better attitude salary comes from service and sales service department needs training on how to treat customers read more

I brought my car in for a simple oil change. Casa Chevy told me they found a safety issue that they caused and wanted to charge me over $200 for it. Casa Chevy did not put back a wheel studs and lug back on my car. I was driving unsafe for months. When I explained this to the service manager, I was met with dismissive attitude and told, essentially, that is wasn't his problem. The lack of accountability especially given the fact it was the dealership error is very disappointing. My car has been there now for over 10 days and have not heard anything. No updates nothing. When I call for an update I get no answer. Just rings and rings. EXTREMELY DISAPPOINTED read more

It's unfortunate that when you arrive at this dealership, everyone is lined up to sell you a car. Thereafter, trying to reach someone for additional assistance is totally described as nonchalant personnel disinterested in your concerns. I've had problems with them regarding maintenance coverage and most recent GAP reimbursement. I cancelled my GAP insurance since Jan 2026 and to this day, I'm still waiting for a refund. I contacted the Bank that financed my car and Total Care for reimbursement for the GAP insurance, both told me it was the dealers responsible to refund the money. After several unresponsive calls and messages to Larry Miller Casa, I made several visits to their location on Lomas and spoke to the Finance Department manager. He advised his assistant would reach out. After several weeks and several attemps to reach them via telephone, again, I finally returned to the dealership. Anthony was not in but a gentleman who was helpful attempted to get me in contact with Ms Ortega, who refused to speak to me. Both times, I was informed that the finance bank was responsible for reimbursement. After waiting for 2 months, I recontacted Total Care. They advised they had refunded the money to the Larry Miller Chev dealer since February and they were responsible for returning the money to the bank before reimbursement could be made. It was Total Care that finally had to call the head of Larry Miller Chev to get them to refund the money to the bank so refund could be made to me. Today I called the bank and I still have to wait 1-2 week for reimbursement. Obviously, the personnel at Larry Miller did not know it was their job to refund the GAP payment or they didn't care. read more

Bought a car from them and took two weeks for Larry h miller to give me my car. Not even one day of having it and it had a massive coolant leak, check engine came on, and the strut that they were waiting for was still bad. Service department is a joke, they tell you your car will be ready in two days but what they really mean is that you'll get your car whenever they feel like it. Techs are not good at their jobs, having a vehicle "ready" for sale but overseeing a massive coolant leak is unacceptable. UPDATE After taking my vehicle to get fixed. Small coolant leak is still visible, car was given to me without a gas cap, and the dealer failed to at least wash the car upon pickup. At pickup the RO had time of completion at 1430 Monday 03FEB2024. Nobody called me to let me know the car was ready for pick up. Mind you I picked my car up at 1800 same day. Again this experience proves techs don't know what they're doing because how do you sell a car without a gas cap. Service department does not communicate properly proving terrible customer service. General manager replied to previous review giving me his number to call but he doesn't answer. Terrible service would not recommend. read more

I have found this dealership to be misleading and dishonest. I made a deal with the sales manager for total price on a new vehicle, "out the door" tax, title and license. It wasn't until later when I found out they didn't stick to the deal we made. They secretly didn't include the tax on the vehicle costing me much more than the deal they lead me to believe I had made. When I confronted the sales manager about it, he was glib, dismissive and just laughed. read more

I wish I had read the reviews before choosing them to repair my vehicle. Their collision center has had my Pathfinder since around August 6th and as of right now I still don't have it back. For weeks now whenever I call for an update it's "It just needs this one thing and it'll be ready tomorrow". Always it'll be ready tomorrow. Tomorrow comes and I hear nothing. There is no communication or follow up from them ever. I have to seek them out to get lied to over and over. I've been very patient and understanding but enough is enough. I don't even know what to do to get my car back. Corporate? A lawyer? I.dont know because this is not who i am. I am very reasonable and patient but this is ridiculous. If they'd just communicate and be honest I'd be fine. I'd be patiently waiting. But no. Nothing but crickets from them until I reach out only to hear 'tomorrow". Tomorrow never comes and the cycle starts all over again and again. Take your vehicle anywhere else, don't make the mistake I did. read more

I traded in my truck over a month ago. finance has still not sent in the payoff for my previous truck. it's extremely frustrating that they don't take customers finances serious. read more

I fell in LOVE my new 2021 Silverado Trail Boss in just ONE day! We came in to the dealership with an idea of what we had in mind, and left HAPPY, with a brand new truck! The 2021 Silverado Trail Boss has great stability, control, power, and other amazing specs that I have yet to discover. The General Manager, Ish Martinez, and the CRC Manager, Mona Overholt, provided excellent customer service to my family and I. The customer service displayed went far beyond our expectations, and they both made us feel comfortable and stress-free. The package exceeded our expectations and we decided to buy the car right then and there. Believe me, Ish and Mona's customer service honesty made a huge difference. The staff at Casa took the time to review all the extras included in my purchase and they were able to give me fantastic trade in value for my Honda Civic. Our finance manager, Jack, was sharp and efficient. Jack was transparent as he filled out our paperwork -- no surprise fees, and he even negotiated our finance terms to lower our monthly payments. They completed all of the paperwork and got us out of the door in a timely manner. Jack also took time to review all the warranty information as well as options included with our purchase. All of the team members treated us like family and they worked cohesively as a unit, helping each other out as needed. They all displayed teamwork and high levels of product knowledge and professionalism. I can't say it enough, A M A Z I N G C U S T O M E R  S E R V I C E over at Larry H. Miller, Casa Chevrolet in Albuquerque, NM. 10/10 stars for an excellent experience and service with Casa Chevrolet. The fantastic staff can help a diverse population, find the car they are looking for. Now is the time to get that car you have always wanted. When you do go, ask for Ish Martinez and Mona Overholt. I am thankful to have found a dealership for a lifetime, and I plan to refer all of my family and friends there for their automotive needs! read more

Larry H Miller Casa Chevrolet - New car, thanks to Casa Chevrolet! - Car Dealers Near Me - Albuquerque, New Mexico

See all

I took my car to get the brakes done, took them a week to do the brakes. Brakes were squealing very loud and I took the car back and this time it took them two weeks to replace my brakes and they still squealing after calling the service department and service manager Cory several times he never got back to me m, he was always on meetings and no respond from them finally one day I get a hold of Cory and he said that there is nothing he can do. The brakes are doing what they're supposed to even If they squeal. It doesn't matter if he changed the pads again they still gonna be squealing from there I emailed Reve the GM and until todays date I haven't heard from her. read more

I had a bad experience with LHM Hyundai when I bought a Buick there. To avoid problems, I went to the Chevrolet dealership for warranty work on my Buick. They completed the work and the next day reached out to me via email offering to buy my car and get me into a better one. So I responded to the email and the text conversation began. They spoke to me about available vehicles and told me they had some to choose from. I decided on one truck and asked for a link to see more info on it. Nine days went by with no response and then out of nowhere I received a text with a link to the truck I was asking about. They ask a little more information and the salesperson disappears again. More than a week later, I receive a link to fill out a credit application. Did that and another week of silence goes by. I called and spoke to the sales manager who seemed upset that this happened and he assured me he would get them moving on it and he would personally call me back. Days went by with no contact and I texted asking what was going on. They then hit me back saying they needed check stubs. Sent that and went back to being ignored. I finally called management back and told them to throw away my info and never call me again. If this is how they treat you when you're trying to buy a car, I'd hate to see how they ignore you after you e already bought it. It seems like all Larry H Miller dealerships operate the same, I highly recommend staying away!!! read more

See all

Larry H Miller Casa Chevrolet is truly the best Chevrolet dealership and pre owned dealership in New Mexico ! The employees all are very helpful from sales to parts to service and they have their own body shop as well . I highly recommend this dealership for all your vehicle needs . They have the best prices on New vehicles by far ! And their pre owned sales department always has some of the cleanest Certified Chevrolets in the entire country amongst many other vehicles that are well maintained very clean vehicles they have to offer . This dealership provides customers with copies of car fax and auto check and a frame inspection to be totally transparent with customers like myself . Casa Chevrolet is just exactly that , home to the best Chevy dealership in the entire state ! I Highly recommend this dealership ! read more

See all

First let me think manual Ethan Carlos and The finance guy with the fish tank. He gave me some good advice about giving my daughter in (Puberty) choices and consequences good or bad of the choices I present to her rather than the ur grounded go to ur room thing while doing the easy paperwork. Manuel suggested the truck Toyota Tundra Limited 2007 176k on it. We walked to the pack as it was a trade in and he allowed me to inspect it that's when he introduced me to Ethan. The Mechanic who was fixing on the truck Ethan really was the cherry on top on how he was explaining to a novice the ends and out of this truck and also pointing out the issues that I hate when it was a Trading also assuring me that hey this will be fixed before we put you out on the road. I took it for what it was worth and as this past week went by I kept coming in to do paper work and also to see the progress that was done to the truck in the back. Ethan again was on fucking point with the work he was doing and finishing up ensuring that it would be a safe ride before turned over to me. I felt no BS coming from him at all and near her from Manuel the sales man. Like I got an amazing truck that we'll allow me to travel some great distance to go fishing when the wifey is driving me crazy and I don't have to worry about being broke down in the middle of nowhere. I do appreciate the attention to detail and the amazing staff at y'all location I will definitely be back again for another vehicle definitely a stick shift this time! Thank u LHM@Chevy on loams read more

Scammed out of my money! Do not trust this dealership! Did not fix truck only made it worse

Drove in from PHX engine light on, they took me in next morning without an appointment & fixed what needed fixing & put me back on the road thanks Jacob & the Larry Miller team read more

My husband and I have been customers for years, even buying 2 vehicles at the same time. We wanted to trade in for a newer model, like we had previously, many times. This particular time, husband specifically asked for a certain salesman. That person put a new trainee with my husband. After numerous attempts to make a deal, four hours later. My husband and I are senior citizens and he has a bad back and needs a cane. During the 4 hours there, they did not once offer him a bottle of water, or anything. Besides NOT doing as was asked, the salesman was frustrated by my husband's knowledge of how he does his trade ins, he became offensive and biligerant, saying that my husband, his customer, had wasted his time. I thought that the customer was supposed to be number one, but this time, Larry H. Miller Chevrolet on Lomas left a bad taste in my husband's experience with car sales, and has never been treated so poorly and to be told that he wasted the salesman's time was totally unnecessary, disrespectful, and plain hateful. I hope that they take care of customers, not make them feel bad. Not acceptable, at all. We may still service our 2 vehicles there, but we will never buy another vehicle from them. And we have convinced many family members and friends to buy vehicles from them. Not any more. Totally uncalled for. read more

We took my work truck for service. They had my truck for over 3 months, I asked if my tools would be secure, they said yes. Once we received my truck back all my tools where stolen ladders and 20 thousand dollars worth of tools. The truck has a utility service bed with a big tool box in the back. I noticed everything missing right when I got into the truck I told the service advisor he said to call me insurance. He said his manager would call me and I never got a call. My insurance only paid 1/4 of what they stole. I couldn't not get a call back from anyone from the dealership I had to call the main headquarters then they finally called me back to say they are not reasonable. They had my keys to the truck everything was stolen from the inside and out. Very heartbreaking because I have been doing business with them since 2015 I bought my last 4-5 trucks from them. I would advise to be very careful with these guys do not leave anything valuable in your care or just find another place to deal with. I feel 100% mistreated. Currently we have spoke to a lawyer. We will Figure a way to make them take responsibility for their actions. read more

I bought a 2019 Ford fusion hybrid on a Friday and on Saturday I was trying to take it in to ask why my car was mc faking such a load winding noise and had no power they refused to look at it and told me it was normal for a hybrid. So I left and the car kept getting worse so on Monday they called me and told me to take it in because they forgot an air filter that they missed during inspection. So I took it hoping that the problem would be fixed. It wasn't so I took it again and they were very rude to me and said there is nothing wrong with it so I took it to a ford dealer and asked for their diagnosis on my car they said it was a stater barring in my transmission and if I don't get it taken care of it would cost me 8,000 dollars to get a whole new transmission when it goes out. So I took it back and told them what was wrong with it that ford told me what it was if they could please fix it and they said why didn't you have ford fix it then. Because I didn't buy it from them I bought it from you I said. And they refused to look at it. So the next day in took it back and they said they would keep it and look at it. I was left on foot trying to find a ride home because they didn't want to give me a loaner vehicle. So I went back to pick it up the next day and it still not fixed. So I don't recommend them at all. read more

Matthew McCarty, the General Sales Manager was absolutely rude. Purchased a used vehicle from them and I was wondering about something on the body shop note stating that the car had a chip on the front bumper, I then asked what it was about and Matthew replied, "Why don't you go figure it out yourself". Not only was the Manager very rude, the salesperson I worked with for only just a little bit had a change of attitude because the company wasn't making much money off of my purchase. Overall, I DO NOT recommend dealership at all. read more

Purchased a Chevy Bolt and the finance manager said he would pay to install charging station at my home as part of the deal. This was in September! We are now in November and no one seems to know anything about it and I get the run around from everyone I talk to. If anyone from this place says anything get it in writing otherwise their just blowing smoke!! I will never purchase another vehicle from this company every again! read more

I tried to buy a car from Casa Chevrolet and I was treated like a sucker instead of a customer. I went into the dealership to purchase a 2023 Chevy Bolt and the although I had been quoted a solid offer on this car from the New Car Director at the dealership, the dealership chose not to honor this price the moment I stepped foot into the dealership, and the offer was nearly $2500 more than what we had agreed upon. I was assigned a salesperson who claimed I had misheard the offer I had received earlier in the day. Then my husband and I wasted quite a lot of time trying to unsuccessfully rehash my original deal. During this process I was told it was absolutely mandatory I buy a lot of options I was not interested in purchasing such as a ceramic coating for $1295, a Clearmask coating for $499 Tint for $499. I finally agreed to leave a $1000 refundable deposit towards a new car when they became available in March 2023. The finance director, Jack Henderson, had a financial accounting system in which he could take $1000 from my back account in a matter of seconds. The next morning, I realized the dealership had ethics that were not compatible with mine, and I requested my deposit back. My husband and I were in contact with the dealership multiple times a day for the next 10 days trying in vain to get the dealership to refund my $1000. The dealership never disputed that they had to refund me legally, they just made it as punitive and as hard as possible to get my money back. One of the tricks they pulled was the finance director texted us a photograph of a transaction receipt that showed he had refunded my deposit back into my bank account. This was fraudulent. No money ever showed up in my account. I filed complaints with the Better Business Bureau and the Attorney General, and finally 10 day later, the dealership mailed me a check. My family and I have no intention of ever doing business with Casa Chevrolet again. read more

Horrible service. Sales staff was very rude and unprofessional when buying a new vehicle. New vehicle had several issues and dealership not once offered to make sure issues were resolved. Transmission went out on 2019 Silverado with 450 miles. Please stay away from this dealership. Awful experience. read more