Did not follow up on service call after accepting and diagnosing a job from LG. Ghosted all texts with no explanation. Beware of a company filled with excuses for its service and take note if reviews and comments are turned off on social media pages - there is a reason. read more

I want to thank Larry's for staying in touch with me thru the process. I was frustrated at first, but you can't control when the parts come in. They gave a schedule and stuck with it. Quality workmanship from the tech. Had two appliances done in one call too. Thank you again. read more

Arrogant man to tell you there is nothing wrong only to watch your dishwasher leak yet once again after they leave your house. Don't waste your time with this company. read more

Larry's Appliance Repair here in Williamsburg is top notch. Jason came to our hose, diagnosed why our refrigerator wasn't making ice or chilling food. It needed a new thermostat. He ordered it on the spot and return 2 days later. Jason was very knowledgeable about all models of refrigerators, denoting challenges owners see by make,mode, and even year of manufacturing. Larry's Appliance Repair will be my selected repairer. Check him out. Fair prices. read more

I cannot say how disappointed I am with this company. Thankfully they didn't even get to service my refrigerator. If they are rude from the beginning, the outcome would have been even worse! It is not a surprise that their reputation is so low. Jason is completely rude, yells to customers and call them layers. What a shame!!! Sheila from the office, the OWNER!!! is nice until she gets you on the schedule, after that she vanishes and does not even pick up the phone or listens to your voicemail. Long story short, I had an appointment with them today, when scheduling the appointment I requested at least 30 min notice and I was told that that should not be a problem. Let alone I got only 8 minutes. I am also in a process of moving, therefore the refrigerator is in a different location. When I said this to the technician Jason, he gave me an ultimatum "even leave with me now, or I am not servicing your appliance". read more

Strong no. Had to use through warranty. They ordered a part that said would come in 5-10 business days. We followed up after 2 full weeks and left several messages. Finally had to put in a new order through Frigidaire to get a call. Was then told by Larry's that I had to call Frigidaire to ask about the status of the part that was ordered and of course Frigidaire is saying I need to contact Larry's. read more

I been calling them since last Wednesday no answer. I left messages and text them‍‍‍. My warranty company is trying to get in contact with them as well. Never use this company if you want communication and your stuff fixed asap. read more

Set service appointment through Lowe's. called Larry's several days in advance to confirm. Larry's called the morning of appointment to set us up with an appointment at some future date. Disregarded current appointmen. Impolite and unapologetic about the reschedule. I called Lowe's back and immediately reset an appointment with a more reputable company. They'll be out tomorrow. read more

5 STARS +, Outstanding experience with Larry's Appliance. Jason has been to my home on 3 different occasions and just like the previous 2 visits, today's visit was outstanding. Jason is respectful, polite and extremely knowledgeable. He immediately diagnosed my Samsung Refrigerator issue, ordered the parts and then returned to install new components. Everything is good as new. The scheduling process was so easy with Sheila. She was very flexible and made a last minute scheduling change for me. I really appreciate Sheila and Jason's professionalism and help. I highly recommend Larry's Appliance! read more

My Advice: PAY LARRY'S WITH A CREDIT CARD. Like others have experienced, they came by and looked at our fridge and charged my credit card of the service call (our deductible) but never submitted their diagnosis to the home warranty company. After three days of waiting I left a message (because, as others have said, they never answer the phone) telling them that if the home warranty company didn't have their diagnosis by the next day I was going to call the credit card company and have the charge for the service call reversed. Surprise, surprise, the home warranty company had the diagnosis later that day. Be sure to pay with a credit card so you can reverse the charge when they don't perform. read more

I don't recommend this company! They couldn't send a report to my insurance company more than one week! Never pick up phone, always voicemail! That lady who calls back always lying! Don't use them if you really want to fix your appliances! read more

thank you for helping me with my washing machine. Lawrence was very helpful and went out of his way to fix my problem. I will sure let everyone know about your company and how caring and helpful they were to me. read more

Recently Jason repaired our GE refrigerator. He replaced a fan motor with a factory GE part, was on time, a competent professional, trust worthy, and respespectful. The repair cost was reasonable and will use his services again. read more

PArts came in earlier than expected. Set up an earlier appointment than originally planned. End of story everyone's happy

Don't use this company! One is too high of a rating for them! "Jason" was the tech that came to our home after dispatched by our property management company, he was rude and disrespectful! I told him to get out of my house and not come back! In this day and age customer service is everything, especially when you are coming into my home ! He came in and checked out the fridge, I was at work and my husband called me on video to share the outcome, our motherboard needed to be replaced, he stated to me that it would be at least 7 days before the part could come in and more time after that for them to come and make the repair. I explained to him that I could not go without a fridge that long and that we would contact the property management company and handle it with them. He began to tell me that it was not my choice and that was how it was going to be. I asked him to leave me a copy of the estimate for repair, and he stated that he was not going to do that either. That he would provide it to the property management company only. His tone of voice and facial expression was not was awful. He began to tell me that he should not even be talking to me about the issue, that it was not my choice what happened! I told my husband to get him out of my house and to make it clear to him that he would not be the one returning! As he goes to leave he makes the statement " Fine, I will tell your property management company that you refused service." I was shocked and appalled! No Jason , we did not refuse service, we refused your crappy attitude and any future service that you yourself think you will provide! We called our management company and filed a complaint! I understand that he feels we are not the customer because he is being paid by the management company ... but why be nasty about it ??? Don't allow this a--hole into your home no matter how desperate you are to fix an appliance! I would advise the owner of the company or Jason's leader to enroll him in some proper customer service classes ASAP, because with his skill set in this critical area he is going to cost you more business then he could provide !!! read more

I called Sears for a dryer repair on 10/31. Sears outsourced the repair to Larry's Appliance. After two service trips 11/12 & 11/24 and two attempts to fix the dryer I was told by Larry once again that needed an additional part and would be call me in two weeks which would have been the week of 12/7. No call so I proceeded to call Sears once again; who again outsourced the appointment to Larry's appliance and set the appointment for 12/15. Larry cancelled the appointment and when I questioned him on why he cancelled the appointment he called me a c_ _t and a b_ _ _ h and hung up on me. Needless-to-say I would not recommend them for any service repair. They are clues as how to repair appliances and I have reported them to Sears for their rude and crude behavior ! read more

If I could give no stars I would. This company has to be the worst appliance repair company on earth. They have been hell to deal with. Came out a week after my refrigerator compressor failed , diagnosed it and said it was my responsibility to contact LG for the warranty replacement. Managed to get LG to send them the authorization a week later, and scheduled the repair a week after that. They cancelled the repair appointment claiming the part didn't arrive. Three weeks later they are still not answering the phone or returning calls and emails. STAY AWAY FROM THESE CROOKS. read more

Worst customer service experience ever. It took over a week to get a technician from this place out to look at my dishwasher. Then they told me they would call it in to the warranty company. That never happened. Then I called and left a message and didn't get a call back. Then I called the next day, I've been without a dishwasher for 2 weeks now, and the person that answered the phone was just answering the phone. He said I would get a call back when whoever works in the office got back from lunch. That didn't happen. I called back again and the lady in the office had a horrible attitude and hung up on me. I hope nobody ever uses this company again. Williamsburg would be a better community if this company goes out of business. read more

this "business" should get an award for being so awful. do not use them if you can help it....... i only used them because lowe's hired them to work on my washer under my warranty. the tech who came out was great....however, the owners are terrible and will hang up on you when you call them to ask why they no showed for an appointment they called you to make....3 weeks later, my unit is still broken and they do not answer their phone..... the absolute terrible customer service has been unreal. never ever ever ever again. thanks for nothing larrys appliance. zero stars, too bad its required to at least give one. read more

I have used Larry's appliance multiple times and I continue to receive great service. Jason Rice goes above and beyond to make sure his clients are satisfied! read more

Currently without a stove. My first appointment time was a massive window of 12-4pm on a Friday. I took the half day off work, the tech Jason says my stovetop needs a fuse. And he didn't have any and cancelled my appointment. Then rescheduled it for 4 days later. For another 4 hour time frame. They stated that I would be the first person to be serviced in that time slot and it would be close to noon or 1pm. No call or even answer of a phone at 3pm. So I called the manufacturer of stovetop. And the manufacturer gets through to Larry's Appliance, amazing!! Then Larry's says they will be at my house next and should be on site before 4pm and that I will be serviced within the time slot. They didn't show up till 4:20pm took my whole stove apart then placed a fuse in it and when they turned the unit on, it blew it again. Then charged me $46+ for a simple fuse that lasted 2 minutes, That I never used! Then spent 30 minutes in my driveway figuring out what parts I needed. Then tell me that it will cost more money for the same part and additional parts. The worst thing is that Larry's Appliance told me to call the manufacturer to see if the parts were covered. I do and then ask Larry's Appliance to order the parts. Which they then call me back and say they can't get the parts for my unit, which is still sold by the manufacturer! So I have to call and order all of the parts for my stove-top. Then deal with them not giving me all the model numbers I needed. I had to call 5 more times to Larry's Appliance with no answer, stupid ring back tones on call. Which are very unprofessional! I am in the service industry and would never ask a client to order parts for me! What the heck? Still without a stove 2 weeks later. Once the parts are in they will never touch my property again. Fear this company!! Don't let them touch your $10 toaster! Update: This happened Seven months ago. My unit was fixed by another company and has worked perfectly since. All parts were covered by the manufacturer and they stated that the repair company should have handled the ordering of parts. read more

we had larry's appliances technician(s) service our kenmore washer several plus times. after several very brief inspections they said repeatedly: that they could not find out what was wrong with it and repair it. thankfully after several months sears sent out one of their own technicians. so on jan 12, 2021 jose diligently worked two & a half hours and repaired the washer! read more

Larry's Appliance has visited my home a few times with issues regarding my appliances. They were so friendly and efficient. My refrigerator needed a new door on it and they were able to order it and come out to install it within a week! Will definitely be using them in the future when needed!!! read more

I would give them no stars if I could. Don't ever go to this company. A man named Lawerence who works for them is awful and the customer service here is terrible along with the actual service they provide. I had one instance where they didn't even come inside my house and just drove off. I don't typically write reviews but this company is just so bad it's warranted. I will write a review on every page of theirs warning people of just how bad they are. read more

BEWARE! Do not hire this mother and son team as they have no customer service etiquette. They are rude, do not listen, have attitude problems and no listening skills. Would not recommend to anyone! read more

Jason is very experienced and offers great solutions. His prices are better than most other companies. They are able to accommodate different schedules read more

Asked them to fix a leaking ice maker in a 5 year old refrigerator. Which they did. The replacement wouldn't make a tray or two of ice a day. They replaced it again under warranty.... still did not work efficiently. When requested to replace under warranty, they wanted a new service charge and labor fee's to re-install a defective component, an additional fee of over $130. This to re-repair a problem that was not addressed initially. When I displayed dismay over the additional charges they refused to follow up, did not show for an appointment and would not communicate. They avoided my calls and would not respond to any messages. Avoid this company. They cannot be relied on. read more

Had a great experience with Larry's Appliance, Jason and Larry were on time and explained the reason for the oven element not working and how to prevent it from happening again. They fixed the element pretty quickly and was pleased with their professionalism, I would highly recommend them. read more

Poor customer service, and they don't guarantee their work. We had an unfortunate experience with Larry's in which a sensor in our dryer needed to be replaced due to it physically damaging clothes, not a problem with the sensor itself. On inspection, we were told the part needed to be ordered and may take a few weeks to come in. No problem. When the part arrived and was subsequently installed, there was a new problem where the sensor did not seem to be working. I called and asked if they would like to come out and look at the installation, as perhaps something was incorrectly connected. The woman I initially spoke with got very defensive, and I ended up speaking with a man who told me that it was a warranty claim and that I would need to contact the manufacutrer and make another claim, as it ws not the installation, but rather something else wrong with the dryer (which was running before they worked on it). We ended up making another claim, and now a month later, another serviceman from another company came out, immediately diagnosed that the sensor was incorrectly connected, and went on his way. Sorry Larry's Appliance, but your company failed, and your lack of professionalism shone through on the phone and your refusal to come inspect your work. Save yourself a headache and call someone else for service on your appliances. read more

Williamsburg friends, BEWARE. This is a deceitful business trying to operate in a town that deserves much better. I am sorry for you if Home Depot or your home warranty insurance company sent these guys to you and you were hoping to get a resolution. I can't speak about Jason but I did have a very unpleasant experience with his brother, who doesn't know the first thing about customer service or speaking to someone in a respectful way. If you have the luxury of coming here first to check their ratings before you hire them, then you have been blessed with the power of knowledge and can happily choose a company that will help resolve your issue. If you are here because you got burned, then be sure to pay it forward and warn others. These people do not deserve to be in business. read more

I had none of the problems mentioned. Whirlpool warranty service dispatched Jason from Larry's appliance repair. Jason could not have been nicer, showed up on time, pleasant and professional. Fixed the problem and the problem remained fixed. No problem here! read more

Unprofessional from both the technician and the secretary, zero knowledge of how to fix a GE Washer Machine. Larry's was dispatched by Home Depot extended warranty service center. Technician arrived smelling like a carton of cigs and complained about having to come look at the washer machine. The washing machine's plastic tub structures failed, Larry's told the warranty company that it was physically damage caused by the customer and not covered. read more

Rude as heck, doesn't show up in the allotted time, doesn't know how to do their job, impossible to reach even over multiple days and messages left, also hangs up on people when called out. Very unprofessional. read more

Take the time to research... even if for a few minutes. We've used this service before, but the latest attempt yielded less than good results. In summation, we were charged a ridiculous sum to be told that we had a blocked dryer vent and that they could not clean it. The service tech went on to recommend someone else and asked for $80 for his time. There are many better choices, we now know. read more

Theses people are horrible.They worked on my refrigerator freezer and $700.00 later they said there was nothing they could do. They also claim to be LG certified they are not. I had another appliance company come fix the problem in 1 hour and also said 2 of the 3 parts Larry"s replaced were the wrong parts and after market parts.I even followed up with LG and they too said they are not certified to work on LG appliances. I can also say he woman who answers the phone was very rude and severely lacked professional communication skills. Yes she hung up on me. Save your time and money go elsewhere ffor appliance help... read more

*** HORRIBLE SERVICE, WROTE FRAUDULENT REPORT & UNPROFESSIONAL *** Been having issues with my oven cutting off in the middle of the cooking process for nearly a year now and had Larry's Appliance came over for what would be the 4th service call made under the warranty for the same problem. They were supposed to determine what the issue was but all they did was turn on the oven for a few minutes then departed 15-20 min after they showed up. The tech mentioned that there could be an issue with the heat sensor and said they would determine if more service would be needed at a later date. So a few days go by and I have not heard from the company. Therefore, I contacted the manufacturer and they say that Larry's appliance sent them a report saying there was nothing wrong with my oven and there was NO MENTION of there being a possible issue with the heat sensor, which is completely not right. The visit was not counted as a service call by the manufacture since NO WORK was performed. When I called Larry's Appliance about their fraudulent report they said I needed to contact the store about the issue and that my oven is working correctly and no further work would be done. They refused to answer my questions and hung up in my face twice and refused to answer my calls. Bottom line is, Larry's Appliance has lazy technicians that do not perform work on service calls, they write fraudulent reports, and have horrible phone etiquette. Don't call Larry's Appliance for service because YOU WILL BE DISAPPOINTED!!! read more

Do not use Larry's Appliance. I agree with the review about "Poor Customer Service." When our stovetop was diagnosed as having a "bad element" we were told by Larry's Appliance that it would take a week to two weeks to get the part in before they could come out to fix it. They arranged a service date for Monday between 8 and noon. As noon approached on Monday and no one called, I called to confirm their appointment. No one answered the phone so I left a message and asked for the courtesy of a phone call to confirm our appointment. When they returned my call I was told they were "running behind" and that someone would come between noon and two. As I'd taken the morning off from work to be present for their service call, it became obvious that inconveniencing a customer meant nothing to them, and informing a customer about changes in appointments is not high on their list of priorities. They treat customers like "beggars can't be choosers." The customer is the one that wants something done, they can wait all day for a service call. Bad business practices. read more