THIS place is NOT the old BLUE DOG…read more.. We bought a new 5th wheel from Blue Compass in Redmond, OR despite previously having had a terrible experience with Blue Dog RV, and having options much closer to home BECAUSE of the PEOPLE and how we were treated by salesperson Emily Gordon, the Manager, Mike Johnston. It is clear that they love their business and are committed to professionalism and treating their customers right. They answered all our questions and made us a solid offer on the unit that ticked all of our boxes. So much so that we were comfortable enough to put down our deposit over the phone then drive 4 hours to do paperwork and our walk though. Jen helped us with the financing. We enjoyed a fantastic meal at a great Mexican Restaurant (Caramel) recommended by Emily. The next day, Makenzie gave us a very complete tour of our new RV! She is knowledgeable and went above and beyond to give us pointers not found in the owners manual based upon her commitment and experience. It is unfortunate that the name is so similar because they deserve a blue ribbon and 5 gold stars.

Looked like a promising stop. We wanted to look into the new trailers. No sales assistance on the…read morelot, and only one employee inside on the phone. A couple stood waiting inside the front door. We went back out and tried opening one of the trailers. Nope. Didn't open. Maybe its not really opened?

Service sucks! Made an appointment in February for a July 22nd appointment. We arrived with our…read moretrailer that had been serviced every July for the last three years. We live full time in our trailer and we drop it off and pick it up in a day or two until today. We were told from the service manager, we were lucky to have that kind of service in past but they were 2-3 weeks out as they had 50 trailers ahead of ours. Unexceptionable! Called the boys in Utah that built our trailer and they will have it completed on Monday. Driving to Utah today and delaying our South Dakota trip but trust that it will be done right. Never going back to Big Country RV! Not trustworthy

Their phone lines weren't working for weeks and they did t even know it was…read more Then when a salesman said he would check with his manager and call me back with in hour, I never heard back from him. That was 4 months ago. I called and called and called both Redmond and Bend and their phones just disconnected the call. Not worth the effort.

Had a leak in the hydraulic leveling system in the rig I bought here. They first said it was a…read morehole in the line, then a week later said it was just a connector. They said they fixed it, and it failed again on the next trip. I am now taking it to Coachmasters.

We were passing through Bend, Oregon on a week long road trip and needed help with the running…read morelights on our camper trailer. After stopping at an auto parts store, and another RV auto part store, we finally stopped at Blue Compass where we were welcomed as a walk-in and immediately assisted. The gentleman that assisted us was very helpful and took a look at all of our trailer issues. He was very friendly and made us feel like we weren't a burden as a walk-in. We appreciated his help, and I would recommend Blue Compass for RV assistance.

Update in which Ty, the owner, reached out to make a sincere effort to rectify the situation. I…read morewill be taking the coach back to give them one more chance.

We had a really positive experience with Beaver Coach Sales, even though we didn't initially…read morepurchase our RV from them. Ryan first showed us a used Newmar New Aire that we really loved, but he didn't have one available at the time. He was still incredibly helpful and generous with his time. If we were purchasing again, we would absolutely go through him. Unfortunately, we ended up purchasing from the world's largest Newmar dealer in Florida, and the experience there was abysmal and expensive. We drove from Florida to Oregon (home) for a 6 week trip and took a couple small trips. After compiling a big list of necessary repairs, we returned to Beaver for service. That took about 5 months, though we weren't in a hurry and it seems they were very thorough. Nine months after initial purchase, we scheduled a paid walkthrough with their specialist, Aaron Pierce. That experience made a huge difference. Aaron took the time to walk us through details we didn't even realize we needed to know--things that would have made our earlier trips much easier and more enjoyable. Even when leaving, Aaron, Jaime, and Ryan all made sure we knew how to reach them if there were questions or issues. Arriving back at home, we had questions on AGS settings and Aaron has been very responsive via text messaging. Overall, Beaver Coach Sales has been helpful, knowledgeable, and willing to support us even when they didn't make the original sale. That says a lot about their team.

We went in to look at buying a new fifth wheel. Met a salesman named James Vermillion. What a…read morerefreshing breath of air. James treated us well, was Genuinely interested in helping us find what we wanted, not what he wanted to sell us. James worked with us for an entire day! In the end, we didn't end up buying. James was kind and professional even with no sale. If you are looking for an RV in Bend Oregon, consider Blue Compass RV, and DEFINITELY consider asking for James.

My husband and I picked up our new Travel Trailer yesterday! Troy was great on finding us the…read moreperfect one for us! We told Troy our need and off we went, in the snow, but we found the perfect one! No BS, just a great process. No high pressure, Troy just listened to us! We would definitely recommend working with Troy! Now to plan our first trip! Thanks Troy, Ed & Brenda J

We called a made an appointment for our Camper which sits on a truck. We were told to bring it in…read moreon September 2 and they would have it for 2 weeks. Long story short we called the third week of September and told them we needed it by October 1. They told us that they had not yet looked at it but would in a day or two...Husband picked up camper on October 1. He had to wait for them to install $27 part in refrigerator....he bought a clasp for mirror in waiting room....they hadn't bothered with even though it was on the list and lastly they couldn't find a controller for our jacks as the camper is old.Husband got on Amazon and found a universal controller for $176. Our bill was $573.78. Basically they charged us for storage of our camper doing nothing except they did fix refrigerator...probably could have had a new refrigerator we won't be back.

From the owner: Big Country RV is located in Bend and Redmond Oregon. As an Oregon RV Dealer we offer Big Deals on…read moreall of our Travel Trailers, Fifth Wheels, Motor Homes, Toy Haulers, Tent Campers and More. We carry some of the top manufacturers in the industry such as Fleetwood RV, Heartland RV, Keystone RV, Komfort RV, Northwood RV, Tiffin RV, and More. We don't just offer Big Deals on our RVs but we also offer specials in our RV Service and RV Parts department with coupons for your next visit. If you need help financing that RV you're dreaming of then let our RV Financing department help get you into that RV of your dreams.

Saved by the super people at All Seasons RV and Marine. Took our RV first to cross town rival who…read moreliterally destroyed our RV electrical systems. All Seasons came to the rescue and fixed everything. Special thanks to Madeline for outstanding service and for her kindness! :) PS they do all our winterizing now too!

Awful service, rude employees. Don't do marine work but won't tell you that until they arrive. They…read moreget overtly offended when you're confused why they are called "RV & Marine" You'd think they would change their name.

My wife and I decided it was time to buy an RV. I left work early and got to Big Country RV about…read morea half hour before they closed. I am sure the team wanted to go home after a long day. Donnie spent all the time needed to help us pick the right trailer to fit our needs. We never felt rushed. He patiently answered all of our questions and showed us so many they all blended together. He took us back to make a top three list and we went back and forth until we settled on the perfect one for us. We settled on a very fair price and we are very happy. Everyone we have dealt with so far has been great! Right from the start we felt welcomed and appreciated as a customer. I was shocked to read some of these reviews and I can tell you it is the absolute 100 percent opposite of our experience with Big Country. Look folks you're buying an Rv, camper or trailer. These aren't pianos or fine woodwork finish carpentry pieces. All of them are made as light as possible with minimalist materials. They aren't meant to be your house. Little things are going to break or need to be adjusted and maintained regularly. Its part of the deal. If your not ready for that don't buy one, and sure as heck don't blame the dealership for these. If you need an Rv go ask for Donnie! tell him Carl sent ya. He will treat you right. I have already recommended him to family and friends. So far they have exceeded my expectations and earned my business and five stars. Thank you Big Country RV!

We purchased a new travel trailer from Big Country back in March…read more After spending a few days shopping over in the valley (Eugene - Portland), we were pleased to discover so many floor plan options and fair prices close to home at Big Country in Bend. Wes took great care of us. After the trailer we decided to put an offer on was sold just minutes before - he was very accommodating and motivated to get us in a trailer that we loved. The whole process from browsing with Wes, to discussing our options with the manager Kevin, to final paperwork with Dan were smooth, efficient and we felt like we were taken great care of. I would highly recommend anyone who's shopping for an RV or trailer to go see Wes at Big Country in Bend.

My husband and I bought our first trailer and had the most amazing service with Daniel!. He is very…read moreknowledgeable and listens to what you want in your rig. It couldn't be a better experience. Anna was unbelievably helpful with the purchase and really made sure we are well educated. They made us a deal so great that when we are ready for an upgrade this will be our go to. Cody did our walk through and made sure we knew how everything worked and every feature we have to enjoy. By the time we left we were ready to hit the road feeling confident and prepared. Anyone ready to shop for a recreational vehicle must come here first!

stopped by parts department, could not get anyone to help me for 15 minutes. finally figured out…read morethey were out of stock of what i needed but said may come in on truck the next day. so called, on hold for nearly 20 min, finally someone answered and said would give message to parts department but it is has been 3 days and no return call. the worst customer service.

Been going to NAPA in Redmond ocassionally for many years. Yesterday, Monday May 15th, I stopped…read moreby to pick up a cabin filter for my old Honda CRV. $28.00 !!! Well, it was sort of a done deal when the counter fellow brought it up so I paid it. ( Very nice fellow by the way.) Looked online at Amazon today and the prices range from $9 to $16 for the very best one. And this thing did not even fit properly. Had to use a small amount of tape on the edge to seal it. The old one fit like a glove,,,from Amazon BTW. Just trying to buy local but no more. Sincerely, Mark Clement

Review is for getting ACTUAL parts to fix an ACTUAL car, not whether the employees are wearing…read moremasks, believe in unicorns or other such nonsense. I've been working with this store for 22 years. I've gotten way better advice than combing the internet for hours. lots of decent parts at a decent price. Occasionally the part is a fluke, but they've always been fair and helpful. This is my go-to store. Highly recommend if you want good advice and decent auto/trailer/tractor parts at a good price. If you need a random auto shop employee to validate your woke liberal insecurities, look elsewhere.