My brothers and uncle went to Cadillac dealership to browse around. Salesmen Beau and the Sales Manager Sean approach them to show options. Their customer services was excellent. They bought a lyric Cadillac and traded in Audi q3 for a reasonable price. It was very easy process and they were extremely friendly. Highly recommend both of them and would go back aswll! Reasons for Rating: +1 Excellent location +1 Variety car options +2 Customer service +1 Would return/recommend others read more

Sales people and parts are lovely. Service sucks bad. It's been over a month and they're still waiting on finance to send "something" over to be able to do paint protection thing I paid for. Mind you I paid cash and everything is already paid off. Horrible service and wouldn't recommend even to my worst enemy. read more

*** Warning - DO NOT DO BUSINESS WITH LARSON CADILLAC*** I recently listed my car for sale on Craigslist. I have bought and sold many cars and motorcycles on CL and other such platforms. Everyone knows that you get more when you sell a car yourself than when you trade it in, right? After having the car listed for a few days, I got a message from Aidan at Larson Cadillac saying that they were interested in buying my car. Rather than dismiss it entirely, I decided to call him just to see what he had to say. I told him that I didn't want to drive all the way down to Fife (I live in Seattle) only to have someone offer me "trade-in value" on my car at a fraction of what I was asking. Aidan said that he was in front of his computer and pulled up KBB, entered the details of my car. I had the car listed at $29,900, and Aidan said that KBB came up with a max trade-in value of $29,200 and that they sometimes can even pay over book for the right car. With this information I agreed to make the drive to Fife. He said he was off for the next 2 days, so I said I could make it down later on Friday morning, when he would be there. Fast forward to Friday morning. I drive the 40 miles to Fife, which is about an hour in sweet Seattle traffic, and I am told that Aidan is not in. Ryan, who had greeted me, said he could help me. I showed him the car, told him about my conversion with Aidan, including the $29,200 trade-in number and that they "sometimes pay over book". Ryan grabbed the keys and his manager and took a test drive. When he came back, he said the car was in perfect condition, said that he didn't know where Aidan could have come up with the $29,200 number, that they never pay over book, and that there "would definitely be some coaching with Aidan." He then offered me $16k and change for my car. This is right about 54% of my asking price or, in other words, a lowball offer. Needless to say, I walked out. Shame on me for thinking that there could be an honest car dealer or salesperson out there, but DEFINITELY shame on them for treating customers like this. Save yourself some time, frustration, and dignity, and do not patronize Larson Cadillac. read more

Paula there Financial manger is completely rude. Updating another review because STILL NO TITLE. I talked to January 16,2025 and she wanted to keep cutting me off the entire time. DO NOT BUY FROM THIS DEALERSHIP, it is a scam. read more

Ask for Gabriel! He is wonderful!! Highly recommend. Warm, helpful and friendly. Great to work with!

DO NOT BUY A USED VEHICLE FROM THIS PLACE! I came from Oregon because I found a good deal. Maybe I didn't do enough research because they don't do a full inspection on their vehicles, gave me incorrect information about obtaining the registration, and repeatedly ignored my follow up calls and emails. I noticed the wheels weren't great and the alignment was off. They said they'd give me a $160 credit for the alignment and the wheels were fine. When I got to Oregon and had it checked out the wheels were in critical need of replacement and the alignment cost $600. I called and emailed with Edwin multiple times and he kept dodging me. Apparently he got let go so I started working with Chris Williamson in sales and Jason Smitley in repairs. They both ignored several email follow ups so I stopped trying. This place is not trustworthy!!! read more

I took my car in due to an alert. I didn't have to pay a dime because everything was covered under warranty. such a pleasant surprise and everyone at the service desk were so friendly and nice! A day I started out worrying about the expense turned into a very nice suprise! Thank you Larson Cadillac. :) read more

Lost my key FOB and with my Express 5 portfolio protection plan, I got a replacement. Zero deductible, zero program fee. Brianna in service did a fantastic job scheduling, receiving, and accommodating my service experience. She got me in and out quickly with a great attitude! I got a reasonable tire replacement quote as well. Well done! read more

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Warranty means nothing to them and if you press the issue they will destroy your vehicle out of spite and revenge. When I took my car in the only issue was my rotors failed. I already had the back ones done 700 miles prior to this. The only ones they were to do is the front. After sitting for 5 hours waiting on diagnostic Jerry came got me and took me to the back. My car was up in the air all 4 tires off.this should have been the red flag.the second red flag was when he told me my allingment was out. I just put new tires on this 700 miles ago and it was driving perfect when I brought it in. then said I had a leak another red flag because my car was not leaking either. I was told that my back rotors were bad.and my front ones needed to be turned. So I went and sat for a couple more hours. Finally Jerry came and got me .said my car was done. I got in my car and it was so oddvious that the only took my car in to cause problems for me. My staring wheel is way off my car is making howling sounds I do have a leak now. And they ruined the back rotors I just paid $1100 only 700 miles ago. Still have not even received an invoice. If you want your car to last do not take it here. They will make sure you have problems before you leave read more

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I just purchased a used truck from Larson Cadillac in Fife. My sales person, Nate Bachmeier, could not have been more of a pleasure to work with or made the sales experience any easier. They worked with me on the price, everything went completely smoothly, and even though this took place during the CDK shutdown, they all went above and beyond to make sure I was happy with every aspect of the experience. This is my 29th vehicle purchase, and I'm quite comfortable saying that it was the best car sales experience I've ever had. Go see Nate at Larson Cadillac (and Paula in Finance) - you will not be disappointed. read more

Update: What originally was a rough start... we purchased our Escalade here and our experience was fantastic! Big shout out to JC and Darren for making things happen! We will recommend Larson Cadillac to others and our friends. The service team also left us with a kind & courteous vibe. We look forward to owning our Cadillac from Larson. read more

Larson Cadillac Sales - Car Dealers Near Me - Fife, Washington

I spoke with a salesman Daniel Guzman about buying 2 Cadillac Escalades a '21 and a '22. I advised him I was Paying Cash for them. He had Sales Contracts emailed to me. 1 was for $109,000 some change and the other were for $108,000 and some change. He emailed what was to be a 5-line credit application. I called and told him that it was not letting me submit form without putting SSN and DOB in. He said that I needed to put them in as they were to do a SOFT PULL (NOT TO DING MY CREDIT) Well that turned out to be the biggest lie ever!!! It dinged my credit by 11pts!!! I tried calling him, texting etc. He blocked my phone number. Mine you I had already sent 2 checks for the full balances to them!!! No one will call me back. They lied to me about pulling my credit!!! Biggest Thieves of a company that I have ever had to deal with. GM Company will be hearing from me as well as every other dealership website you have. Liars-Thieves-Disgrace!! read more

Purchased a used Escalade from Larson Cadillac in Fife. I decided to purchase at a large franchise dealer thinking the service would be transparent and professional. WRONG, I don't know if it's because people are desperate due to COVID or what, but everything I was told were lies and basically had to have a confrontation with the finance person DAVID MURRAY who will attempt to add products to your purchase by saying the lender likes to see these extended warranties etc on the loan. He will imply that you have to purchase the extra warranty. Also, the vehicle was just traded in so it was not through the inspection etc. Was told that even though we look at the financing options today I would not have to purchase the vehicle after inspection if it wasn't up to my liking. Again a LIE. BRYANT MORRIS changed his position after the vehicle came out of inspection and said he never said that. Also, the finance guy DAVID YOUNG saying not my problem you now own this vehicle although I had not driven it on the freeway whatsoever. Since it was not safety inspected I could only drive on the backroads around the dealership. Also threatened me saying the whole conversation with finance was recorded and I said I wanted to buy the car. Also not only a lie, but also ILLEGAL to make this claim as they would have to require consent. If you decide to purchase vehicles there just know they will not be transparent and will do whatever to lock you into a vehicle even if it's unethical and untruthful. I always assumed this behavior would be at smaller mom and pop dealerships. I was totally wrong and these guys are the perfect example of sales and financing people who give other good dealerships both large and small bad names. I would never buy another vehicle or work with these people again. read more

Excellence is the standard being set here by the New Management regime thats been put in place here lately. The staff is a little undersized but they are building by trying to find the right people to represent the Brand and Company. What they lack in size they make up for in hard efforts to meet all your expectations in service and experience buying and servicing your vehicle here. I'm glad to have chosen them as are my family members whom just leased a New Escalade here last week. Give them a try, I'd bet you'll be happy. read more

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STAY FAR AWAY FROM HERE OR BRING A CALCULATOR AND LOTS OF SPAIR TIME TO CHECK THEIR WORK !!!! I seriously don't even know where to start with this place.... Vehicle prices, Sales staff are where you would expect a factory dealer to be. After that however I had to deal with things I have never had to deal with anywhere ! I haven't seen this much of a shit show in finance ever and I have purchased a ton of vehicles in my life. 1. Forgot to give a tax credit on trade And charged me full tax ... oops 2. Charged me for items that were not on the truck to the tune of 1k .... opps sorry again .... 3. Forgot to pay off the truck I traded in and I had a surprise payment taken out by the credit union for a truck Larson had for three weeks ..... ummm oops sorry ..... 4. Screwed up the paperwork and didn't know what bank had been given the 50k loan for our new truck lol omg guess what !!! oops again our bad !!!! Just when I thought "there is no way in hell this can get any worse" they lied to me and said "o we fired the guy who did this deal we are very sorry about the mess and we will make it right. We will figure out something for the payment you had to make on the trade in and find a lower interest rate for all the hassle as long as your truck hasn't been paid for by wherever we sent the loan too" So for the 3rd!!! Time I went in because we had to do a whole new deal!!!!! After having the new truck almost a month We finally were getting it fixed !! Out trade still not paid off, no idea who had our new loan or if we even had one on the new truck ? "BUT HEY, we found a way to lower your payment so come on in and we will get this fixed" !! Guess my surprise to see the same finance guy who made this whole mess !!!!! The guy who I had specifically told them I didn't want to deal with ever again ..... I was told he no longer worked there and when I asked him about it I was told the guy who told me that he not longer worked there no longer worked there himself lol ..... wtf seriously !! To make it even better he had no idea what I was talking about with the lower interest rate Or the payment I had to make NO SHOCK BY THIS POINT ! My "lower payment" was nothing more then them doing the paperwork correctly !!! I should have gotten that the first day. But hey for all this I was offered a free tank of gas :) hahahahah .... idk what Planet all this mess and time wasted is only worth 50.00 bucks but I guess my bad I am glad Larson Dodge was great to deal with after this purchase, setting up car service and getting a few odds and ends was very easy and makes me feel safe that at least some of their dealerships have a clue and I am in good hands if my Ram needs something. Thank god it's not a caddy I went to Larson because I had heard good things and the Dodge/ram/jeep dealership seems to meet this expectation but think twice before going to the Cadillac or get ready to double check allot of your paperwork .... and everything else they are supposed to do . Just my advice read more

Larson Cadillac Sales - Truck I purchased at Larson - Car Dealers Near Me - Fife, Washington

Larson made our lease acquisition the most difficult thing ever, three years ago. We were pre approved etc and they still screwed it up in multiple ways. Yet they still call and text me all the time asking if I want to trade vehicles in or sell vehicles to them that I don't even own, even when I've repeatedly asked them to stop contacting me. Our lease hit maturity recently and we went to BROTHERTON and had a perfect, painless experience. Ironically when Larson got the notice we were buying the lease we had originally got at their dealership, they called me again, only to be told not to call anymore. This morning I got another text from them. Go to Brotherton, larson is a disaster and it starts with the owner, their horrible issues have persisted through new management meaning, ownership is the common denominator. read more

I wish to say there are four extraordinary people here. The names of the four people are Chris Williamson, Ian Wang, Rosie Townsend and Logan Speidel. They made the buying experience very pleasant. Sam Chinakos read more

DO NOT BUY A VEHICLE HERE EVER. You will spend your hard earned money to purchase a vehicle that is well over 100k and you will never be treated as a valued customer. ALL they care about is your money. Don't think that the Service Dept is any better. I waited for almost an entire year for a part time come, only to be told they they recieved it and then SENT IT BACK...without ever having told me that it came in. Every time I drop my car off for service, they break something else that needs fixing. I cannot stress enough that this dealership is not worth it. Don't waste your time. read more

Here for service with my Dad on another one of his cars. Dealerships sure can be boring, but thankfully there are some nice cars to check out, free Wifi and I brought my iPad today. They have a nice charging station for it too while I sit in the reception area searching YouTube videos. I think this might be THE secret hangout, last time here I saw my friend evie' s Dad Terry here. Today Schea'la's Dad Shane is here, how weird is that! Now I wonder who I'll meet next time I'm here. Everyone here is always so friendly! Best Cadillac store around. read more

Larson Cadillac Sales - Car Dealers Near Me - Fife, Washington

I just picked up my 2nd rental. There was a bit of an issue when I dropped my car off yesterday (3/12/19) the car that I was told I would get upon arriving wasn't there and had already been loaned out. Which was disappointing because I was told specifically I would get that car. Well Carl the manager helped me get the car I was suppose to get even by letting me know they had received in / a few hours after I left. He gave me his personal number to call when I was on my way. When I arrived I was pressed for time and very anxious (wife's delivering baby today) so I told him. He could tell me patience was not doing well and was calm in explaining he can't just give me keys and have me drive off they have procedures that have to be followed. I was in and out in 10 min flat! Thanks Carl for your help, today speed and Efficiency where extremely important and you came through!! read more

Really poor customer service. Sales team not on the up and up. Presented a car one way last week. Ready to buy but they would not sale when noticed lane assist not working. Worked with sales associate all week and went down yesterday to finish up financing but they misrepresented the certified pre-own and told us we could pay for that even though it was presented a week ago with that and then instead of putting on new tires as it was advertised they removed the expensive wheels we saw and test drove a week ago and out on cheaper wheels and road tires on an Escalade being bought for mountain driving. And they said if you want the old wheels and tires it would be 3000. Needless to say we walked away. Not sure why they make it so hard to get honest deal. read more

The car buying process at Larson Cadillac was smooth and effortless. We had all of our questions answered beyond our expectations. I recommend Larson for anyone looking to buy or trade a car. Special thanks to Bryant Morris, Wineska Orsini and Logan Speidel for helping us purchase our dream car!! read more

Larson Cadillac dealership is comical. I found a used Cadillac sedan that was located on their lot. I called ahead of time and arrived shortly after for a test drive. Upon arrival I spotted the car at the front of their lot and noticed significant scuff marks on the front corner of the bumper that was not depicted online. There were also nearly three extra hundred miles than what was listed online. Long story short, apparently this dealership allows employees to take cars home for the weekend for test rides...joy rides. Once back at the office, the salesman assured me they could get the paint touched up no problem. The salesman was courteous, informative and helpful. The icing on the cake was hearing the General Sales Manger Edwin laughing in his office from across the hallway, asking his coworker if we were out of of our mind, after the salesman relaying our request for a lower price, due to body damage and who knows what else occurred on the weekend getaway. After a friend drummed up some small talk with the General Sales Manager and determined they knew a mutual past co-worker from a previous dealership, only for the General Manager to talk poorly and unprofessional about them, we left shortly after and will not return. read more

Cadillac Lyriq EV Customers Beware!!! I contacted Larson Cadillac about ordering a Cadillac Lyriq EV speaking to Kloe who informed me this dealership intends to put additional markups on these vehicles even though General Motors has made numerous statements that the Lyriq is intended be sold at MSRP. Lyriq EV buyers should do their homework to avoid overpaying for their new car, and if you get stuck paying additional markups use your Customer Satisfaction Survey as a tool to let GM know how you feel about greedy dealerships adding additional markups to EV's. Many other EV brands never have markups above the Manufactures Suggested Retail Price. read more

A little background about me. I have went to the same dealership for 20+ years and have purchased 4 new and 3 used vehicles from them, and also had all my service done there. Recently the ownership changed and they did not offer me a good deal on my trade in so I looked elsewhere. I purchased a used 2018 Toyota Highlander from the Look Larson Cadillac dealer. The sales rep who helped me was actually from the Toyota dealership because I started this transaction online due to the Covid crisis. He was the only helpful person every one else has been no help. I had a Kelly Blue book instant cash offer, which they claim they couldn't offer the full amt due to taxes, even though my trade in was paid off, and in their words great condition. The advertised price for the suv was one amount, when I went to sign papers it was almost $4000 more due to add ones and additional warranties that were not listed online. I told them I didn't want them and to remove them. It took 5 hours for them to do the paper work when I was the only customer in their that day. With COVID going on you would think they would try to speed things along but no they didn't care that I had a 2 hour drive home. Since taking possession of the suv I have had to call or go into the dealer for a number of different issues. Every time I have been there, I am the only one at the dealership but yet when ever I call no one will answer. I am now having issues because the highlander floor mats that came with the car will not stay in place and keep riding up under the gas pedal and break pedal. This is a huge safety factor but no one will get back to me. STAY AWAY FROM THIS DEALERSHIP! I wish I would have never purchased from them they have the worst customer service and I will not purchase a vehicle from this dealership again due the issues with the finance guy and the lack of customer service. I'm not sure how the other locations are run but this location is the worst! Update- I have been calling numerous times to talk to the finance manager but he never calls back. Apparently the paperwork that I signed for the one bank is not who my loan is with. I got letter in the mail for a different bank with different terms. I am so upset with this dealership. Also no word on my plates yet. If I didn't live 2 hours away I would be in his office daily until he got this taken care of. read more

My wife and I had good experience at Larson. Matt Marth was our salesperson we never felt pressured from him at all and he made us feel comfortable through the process of it all. After the sell of our Tesla Matt still keeps in contact just to ask how we are and asks how things are going with the car and life itself and even when out of his way to get my wife a i a thank you gift for choosing Larson! read more

I Bought a 2016 CT6 Platinum last year with 2,000 miles. Was told the warranty was fully transferable but come to find out it was a Canadian model that hadn't been converted from km to Miles so the warranty wasn't good unless I took the car to Canada. It was never disclosed that it was a Canadian model and they misrepresented the warranty as being transferred. I called the dealership several times and it was an "easy fix" to certify the car and get it converted. Unfortunately I never heard from them again. Called Cadillac who began the process to get it taken care of. Thank goodness for George Gee Cadillac who helped get the issue corrected. Sadly I flew over to Larson to get this car and it was a mistake. I am now in the market for an XT5 and will go to any dealership other than Larson. read more

This is a bit lengthy but it's a buyer beware story and worth your time. I'm going to preface this review by saying that my pre-sale and during-sale experience was fairly good. Sherman was friendly and on top of things while we put the deal together. They even bought me breakfast. The finance process was a bit tedious, but that's pretty much standard for any dealership these days. Being a used vehicle, I decided to also include an extended warranty from Larson at the time of purchase. I left knowing that I probably paid a premium but got the car I wanted. Fast forward 4 months and this is when things really go into the shitter. I have since moved away from the Seattle area and take my car in for an oil change and general inspection at a new dealership. The service writer at the dealership calls me and tells me that both my rear shocks are in need of replacement and since the vehicle has Cadillac's Magnetic Ride control, replacing them will be about $1300. After picking my jaw up off the floor, I remember that I purchased an extended warranty and the work should be covered. No biggie, right? Wrong! The service writer called the warranty company and they had no record of my warranty ever being filed by Larson. Remember, this is 4 months after I bought the car. It then took me almost a month of calling Larson to get this resolved. I called the salesman, sales manager, general manager and finance manager; all with no success at all. Mind you, All these guys were great when I was getting ready to buy a car from them... The sales manager finally called me back and promised to resolve the issue but after a week of trying to get confirmation I gave up and called the Larson Auto Group customer care line. They were finally able to solve the issue but it took them an additional two weeks to do so. Totally unacceptable, this should have taken no longer than a week and one phone call from me to resolve. After finally getting confirmation that my warranty was filed I get another call from the dealership stating that my level of coverage doesn't cover the repairs. After all that work, Larson filed the wrong level of coverage and then had the audacity to tell me that I just needed to call the warranty company to clear things up. So after more phone calls on my part, things are finally squared away and my car is fixed. I'm not sure if the guys at Larson are completely incompetent or if they are running a scam selling warranties and pocketing the cash, but either way it was a MAJOR pain in the ass to resolve. Think twice about dealing with these guys, they are more than happy to take your money and stuff you into a car, but that's pretty much where it ends. read more

I would say I'm not shocked but the truth is...I'm more disgusted. My husband and I had been conversing with someone online by the name of Terry. My husband was discussing what he was looking for etc etc. I decided to just drive us to the dealer since we were in the area and take a closer look at the particular Cadillac he was interested in. We arrive and start looking at multiple vehicles and noticed no salesmen/women but continued looking for about 5-10 min. We started making our way back to go inside the dealership, my husband enters the dealership and I wait outside when a couple (Caucasian) were coming out of their vehicle. As they were coming out a salesman comes up to them and says I'll be with you inside. They said thank you and make their way inside. My husband already at the counter that was NOT being attended, was waiting for someone to acknowledge him so he can get some help. I watched as the salesman looks at my husband without saying a single word and walks right past him as if he were invisible. The other couple comes in and same salesman walks back out to assist them. I'm assuming he has serious eye vision problems that don't allow him to see people of color. No worries, we took our business to Bellevue Cadillac and left with a brand new beauty! Thank you for your assumptions approach of salesmanship. I'll pass this information along to various pages I follow that help ensure people of color take their business elsewhere. read more

Drove 50 miles to make a deposit on a Cadillac that is inbound from the factory. "George" the sales manager was unprofessional and rude. Obviously not interested in working with me, a long time Cadillac customer, on a car that I wanted. He showed me the window sticker that included a $9K addendum that was filled with unwanted add-ons that I did not want and had not been installed. George told me the add-ons were non-negotiable and that I could not simply pay MSRP. I had to pay for the add-ons. Nope! I walked! George had an attitude the minute I walked in the door. This appears to be the Larson's way of selling cars. Don't waste your time and let them rip you off! They simply do not care about you! read more

Stay far away from this place. Our salesperson Victor has since left and no one else is good at their job. We decided to purchase a suv from this place last year and after agreeing with the manager to the msrp price we go in person and they are singing a tune of over $10,000 more. After negotiation and threatening to cancel the sale, they finally agreed to the original agreed upon price. A month later some warning light comes on and we were told it would take max 2-3 hrs to fix. Roll forward almost a week still no reply and after calling multiple times to every line and number I can I was able to get a hold of someone who told me my car was ready 5 days ago . Then why wasn't I called and especially since I called everyday no one told me it was done. Now 6 months later it needs oil change and I had it included in my year warranty. I call the service number and am told my policy has expired when I bought the car in July and it has barely passed half a year. They "transferred " me to the finance department which put me to voicemail. I left one and called back and no one has reached out since to confirm anything or to schedule my oil change. I decided to go to a local shop that treats the customers like people instead of trying to talk you into buying all the additional products when they can't even fulfill the basic year warranty. Run from this place. Absolutely never again dealing with this dealership. read more

We bought a new CTS fully loaded with AWD. The car had regular oil changes with full synthetic and general maintenance when needed. It was a great car until 73k miles when there was some "missing" in the engine when going up hills at about 52 mph. The car went into Larson Cadillac for what was thought to be a plugged fuel injector. After 4 returned visits Larson's decided a piston needed to be replaced! WHAT! It was over $2,000.00 for that visit for major engine issue to a vehicle with relatively low miles. Fast forward to 78k miles. Without any issues, no warning, leakages or dash lights, while driving highway speed there is a sudden screeching scream and thumping coming from the car. I immediately pulled over to the shoulder and put it in park which would not stop the car from rolling. The car had to be towed to Larson Cadillac which they determined a few days later the transmission had totally went out on it. Their explanation was it was caused due to "mechanical failure". Larson Cadillac nor GM would back up their product. Larson's did offer to take it as a trade for a new Cadillac, no way. Several thousand dollars later, the transmission was rebuilt at my expense. Two weeks after getting the car back with a rebuilt trans the throttle went out. I recently traded the CTS in on a brand-new foreign made vehicle not a GM product. GM did not back up their product and have not earned my business. For the price of a Cadillac, I would have expected more. read more

It was horrible! I sent my car in for a oil change and a filter change. When I got my car back they said they could change the filter because the glove box couldn't open they sold me the car like that and said you just had to pull it a little to open it. The first time I took it I told them I couldn't open the run roof. They said the rubber was coming off, they had a guy come out and super glue it. When I came back they said not to open it because water might get in, I thought this was the biggest joke ever why would I buy a car with a moon and sun roof when I can't open it . What a joke they never fixed the glove box or the filter or the moon roof. I do not live in that city it was such and inconvenience. read more

My service representative James is the essence of WORLD CLASS SERVICE! I had my 2013 Chevorlet Malibu serviced after a busy 4th of July weekend, they got me a loaner car from Enterprise Rental because all of Larson's Service loaner vehicles were all taken, that's GREAT service! I received a text to my cell phone informing me that my vehicle was ready for pickup. I work in downtown Seattle and I get off at 4:30pm, I called the Service Department and was told they closed at 6pm, I was assured that since traffic was bad and if I didn't make it by 6pm, the sales team would be their until 7:30pm and could get my vehicle and check it out to me with my paperwork, no problem. That's WORLD CLASS SERVICE! Thanks James and the whole Larson Caddilac Service Team! 5 CARS!!!! read more

When you buy a car here they will up sell a comprehensive warranty. The third party company the covers the warranty is Zurich. My experience with Zurich in the past has been great. The issue that I ran into is in dealing with the service department at Larson Cadillac. They really destroy the ownership experience. When I contacted them for a water leak in my car they didn't have enough loaners. To remedy the issue they suggested that I try another Cadillac dealership and see if they would honor the warranty that Larson sold me. Note the car is within the warranty. The sale manager was able to verify this. Buyer beware. Sales will promise things their service department will actively try not to honor. I have purchased cars from them in the past hoping they would improve. Third time wasn't the charm. The service has guaranteed that I was never ever purchase again and I will share my experience will all that are considering buying from Larson Cadillac read more

I have generally received good service, but that was not the case during my recent visit. I had an issue with squeaky brakes. At first I was told nothing would be done. I then spoke with the service manager and he had me bring the car back in. I brought it in early that day and the shuttle dropped me off at a park and ride to commute by bus for work. I wasn't told this would take more than a day and returned to the dealership upon my return that evening. Unfortunately, my car was not ready. they needed to order some parts, but the service manager arranged a loaner car and said it would take 3 days. It ended up taking 5 days. I didn't receive any update and actually called over the weekend to find out what the status was. I received a call that my car was ready the following monday. I informed the rep i would be in after 6:00pm. when I returned, no one knew where my keys were and the sales manager had to find them. Through the commotion, I forgot to take out my lunch box from the loaner car. The next day, I called to ask if there was a lost and found to pick up my lunch box and was told it was probably thrown out since they didn't have it. How could things have gone better: 1. provide updates on the status of the repair and return. 2. if car not ready for return on the same day, be sure customer is aware and has made arrangements 3. unless it was already explained, be sure to advise if repair will require the car being kept over the weekend. 4. Do not issue a loaner car with a broken drivers seat. (forgot to mention that earlier) Seat reclined almost to the back seat once the car ignition was off. 5. contact the customer if items are left in the loaner car. (not an expensive item, but had glass tupperware inside that i hated losing) 6. lastly, fix it right the first time. Both the service and sales managers were very helpful during their interactions read more

Beware. The gm mike is totally unprofessional. When i walked out of the dealership because they wouldn't even get close to the market price for a used vehicle the GM calls and says in a sarcastic tone , "well good luck with that". Do not go here! Save yourself the trouble. I do not know how they are still in business. They reply back on the negative posts with "... we'd like to hear more... Call us. ". Are you just incompetent? Just read the reviews! Fire the mangers and maybe you will get better reviews. read more

This place takes pride in sub par customer service. From sales to the service department and everything in between. Take heed to all of the rest of the reviews! The receptionist in both sales and service have horrible customer service skills. They literally transferred me on the phone back and fourth because they didn't know what department installs parts on your vehicle lol. I can go on a long rant about a couple of other situations but I'll spare you the time. JUST DONT GO! There are plenty of other Cadillac dealerships in the Seattle area that are worthy of your business and do not mind WORKING for it! read more

I am blown away by the new staff at Larson Cadillac! I purchased an XT5 in March and was completely unsatisfied with the customer service and the new group turned that around and got me into a new XTS with all the specifications I asked for. I got an amazing price and a car I am more than pleased with. Ed and Alexis are the dream team! Let them make your Cadillac dreams come true! You won't regret it. read more

Worst costumer service. I lease a Cadillac and they wanted to charge me $75 to put the license plate holder in the front. I also had my window broken in and I called to make an appointment and the staff was so unfriendly. Definitely not buying any cars from this location, driving to Bellevue. read more