So this location has all new management. The new sales manager Janira is kind & helpful. My Tech…read moreIsabel is awesome. She is empathetic (because let's face it, the process can be painful), and she is FUNNY, she had me cracking up during the session. I'm a new'ish client, I've gone here for 5 sessions already and my last Tech had left the company, because apparently according to her things weren't great there. I am grateful I had missed whatever poor service or treatment that was there, and I have hope that with new management and new Tech's they can turn this location around.

Really frustrating experience. I paid $1,400 for a laser package with appointments every 6-8 weeks,…read morewhich is key for results. Then right before my session, they called to say my technician quit and now I have to wait another 4 weeks--completely disrupting the schedule I paid for. This place seems consistently understaffed, and clients end up dealing with the consequences. For the price, I expected reliability and better organization. I'd look elsewhere.

Wow! Thoroughly impressed!! Marsha was punctual, professional and expertly qualified. Clean and…read morecalming location, but she is no-nonsense and gets down to work with minimal chit chat which is actually super cool. Bring cash for a tip as they do not take a credit card (which makes sense because then they don't get it all after paying a fee). Just bring some and be thankful you didn't have to do whatever services she provides by yourself!! :) Highly recommend. No photos on this one. he he

Very professional team! Highly skilled and extremely comfortable experience with Marcia.read more

I will be returning to Indigo salon due to excellent customer service, positive and comforting…read moreatmosphere, and the availability of a wide range of services. It's an updated modern salon with ample parking, aesthetic interior, and natural light. In total I had a wonderful massage, a relaxing eyelash lift & tint, and hair coloring done. Lori, the owner, went above and beyond to make sure I was satisfied with my hair, and comfortable with my visit as a client. Her clear dedication to customer satisfaction and hard work is evidence that Indigo reliably and consistently results in quality and experience.

While not a seasoned or otherwise major consumer, I was very impressed with the quality and…read moreappearance of the facility. Furnishings and "offerings" are above average. The place is well put together and from the care taken when making a reservation with a stylist i had met elsewhere to making the next res., I was very pleased. For background, after "finally" upgrading the quality of my hair cutting and finishing (again read "no expert") I was impressed with the caring results. Certainly one has to be pleased with "the outcome" and that is where my stylist revealed these folks understand that is first and foremost if a firm is to be successful. I will return even as this is a premium priced supplier of service but where you can get what you want with the finest of care it seems!

Great! I booked two massages back to back for my partner and I. She loved her Swedish massage. And…read moremy massage was fantastic. The massage therapist was great and very sweet. I think she's just gotta ask if people are up for conversation during the massage. Lol but she had me and we just kept chatting and that was super sweet. As a black person, I didn't have any problems. I did have a micro aggressive comment about my hair... If it was "extensions". Weird but I let it go... Love the ladies there. And we left satisfied.

Got a Groupon here (ultrasonic and massage), which I promised to myself to be the last Groupon I…read moreget, because of the general attitude of the businesses when you mention it. I am only getting these because I moved recently and I am trying to find new places for my personal grooming needs. It's something to pay half and try a place that normally costs more, but you may not want to go back... That's the Groupon for. Anyways, everyone here made a great first impression, they didn't make a "face" hearing about the voucher, have great phone manners, a warm voice, and a warm welcome when you get there. The prices are lower than in other places, you can have everything done here: mani, pedi, facial, massage, hair.... There are discounts for steady customers, and you feel pampered and respected. Loved it and I tipped generously, for the regular price of the service, and I will go back.

WARNING! PLEASE DO YOUR RESEARCH!…read more I never imagined I'd be writing a review like this, but I feel a responsibility to share what happened to me at Indulgence Med Spa so that no woman ever goes through what I had to. I went in for (what should have been) a routine laser hair removal appointment. Instead, within hours, my legs were burning, blistering, scabbing, itching, and there was raw skin exposed. I was in agonizing pain with severe, second-degree burns all over my legs. I'd like to preface with the fact I had gone to get 10 laser hair removal sessions at multiple different med spas before this incident, without ever facing any issues. I also do not have "sensitive" skin. After seeing my legs after the incident for the first time, the laser technician immediately started crying in front of me and looked mortified. She referred me to the owner, Anu, who also teared up and said she couldn't imagine something like this happening to her daughter. I thought they had empathy, but unfortunately, I was wrong. As an insincere apology, the spa offered me some ointment, red light therapy for the intense scarring, and other services from the med spa - but the reality was that I was the one dealing with the physical damage, the emotional toll, and the financial burden of trying to heal. Not to mention this forced me to commute back into the med spa, incur additional transportation costs, use PTO, and constantly be reminded of the incident. I had to beg for weeks to get a simple refund on the appointment, to the point my mother had to get involved because she was so livid with their lack of accountability. They gaslit me for months, saying "it will be better in two weeks", "it will be healed in a month", "it will be gone next time you come in". It is almost two years (and thousands of dollars) later and I am still not fully healed. The laser technician was undertrained. The laser machine ran out of coolant and beeped the entire appointment, but she still continued my treatment. I was told that the technician who performed the treatment had been let go, but I later learned from others that she was still working there. I even saw her there myself when I came in for a rescheduled red-light appointment, which confirmed they were lying about letting her go and just scheduling her when I wasn't coming in. The months that followed were some of the hardest I've experienced physically and emotionally. I spent thousands of dollars out of pocket on dermatology visits, prescription creams, healing products, and treatments trying to repair the damage. I am not someone who cries easily, but for months I cried every single day. Every time I looked in the mirror or caught a glimpse of my legs. When I thought about the possibility of these scars being here on my wedding day. One day at the gym, someone I didn't know asked me if I was a burn victim. I can't describe how humiliating that felt. This led to further expenses, as I had to buy more clothing to cover my legs due to insecurity and embarassment. I looked into some of their other reviews, and unfortunately, it seems like this has happened to a lot of people - not just me. This entire experience left me feeling drained, embarrassed, and ignored. A cosmetic treatment that was supposed to improve my confidence instead left me dealing with over a year physical healing and emotional distress. There are so many great, ethical med spas in the area run by trustworthy staff. Please do your research and give one of them the business instead.

Stay away!! The laser technicians have no clue what they're doing. I went in for laser tattoo…read moreremoval. They used a setting that was way too high. It caused extreme blistering, hypopigmentation, and discoloration. I'm sad about how long this damage will last. Please avoid for anything laser related, but honestly probably better off avoiding this med spa entirely. Edit 2/6 for more context: I bought a 3 pack of sessions and started my first early spring of 2024. At that point we walked through some waivers and information about the process and post care. I shared that I was not aiming for full removal but just wanted to lighten a little so I had more options to rework the tattoo. The first session must have been a much lower setting, it healed fine. My next session was a couple months later in the summer. The blistering was awful, but I wrote it off as maybe I had done a worse job of keeping the tattoo cool after given the heat wave that was going on (note I stayed inside and kept it out of the sun, but idk body heat in the summer). This photo was after my 3rd session. The second and third sessions they didn't ask me anything about how my healing progress went, what my goals were, or any assessment of the area. I had no idea how much they were increasing the laser by. None of the process was clear to me in the following sessions. Maybe I should have asked more, but I think that's more so their job, as this is my first removal process and I'm still learning. I cropped this picture to show less of my body, but the discoloration here is extreme and definitely outside of normal circumstances. As soon as the laser went close to the large discolored splotch, there was a flared up burning sensation across a large area. Kind of like a splash effect. I think it should have been obvious at that point to anyone who is versed with laser technology that it was too much. They continued to go over everything at that level of intensity multiple times when we should have stopped entirely or turned down the intensity. It's hard for me to give them too much benefit of the doubt, because as the client I was just trying to calm down despite the pain. I've learned a lot since, and wish I had spoken up for myself. But I just didn't know better, but they should have. I've had to follow up with professional dermatologists which I should have done in the first place. This will make healing/reworking/covering up the tattoo much worse than if I hadn't lasered at all. When in the first place, I didn't hate the tattoo. I was not in a rush to get it fully removed. Which I clearly communicated in my first session. Sorry to be a hater, but it's just really sad for me because it's kind of this haunting reminder on my body. Also they push everyone to leave a 5 star review before leaving/on the way out. I'm sure not everyone who has left a review has had as bad an experience as me. But take the reviews with a grain of salt.

If I could leave 0 stars I would. This is the WORST place I have been to for a massage ever…read more The massage therapists are pleasant & do a good job but it is run TERRIBLY. I have never experienced such poor management in my life. It is nearly impossible to reach anyone by phone or email. I leave multiple messages & after about 5 voicemails I will receive a call back or they happen to answer. I was told by one of their reps when I finally reached someone to complain that they wouldn't have answered my call but had recognized my number as I had called complaining before. I have a complaint into the better business bureau of MA & they won't even return their calls. I wouldn't recommend this place to anyone. It has been MONTHS of arguing and trying to reach someone here to speak to. I was told multiple times after countless attempts the owner (Carol) would call me back & I have yet heard from them. Please keep in mind this has been going on since I started visiting them in Jan 2019 and has nothing to do with the lack of response time due to COVID-19. I received a monthly membership package for Christmas & little did I know it would be the gift from hell. Each appointment I tried to call & book took 2-3 weeks to arrange. I finally gave up trying to deal with them & canceled my membership & have been trying to get reimbursed & speak with someone surrounding it since June 2019. EXTREMELY unsatisfied customer Britney Haney

This was my first appointment with Sea Grass Therapies but I will be definitely returning. I had a…read moreHot Stone massage which felt wonderful. Carol felt the tension that I held in my shoulders and my neck and recommended a targeted massage on job at on those areas. Can't wait until my next appointment.

i had an amazing experience at the salon on Tuesday! Gulnara…read moredid my haircut and she was absolutely incredible. She cut my hair with great precision and professionalism, and the result was exactly what I wanted. She took her time, paid attention to every detail, and made sure I was comfortable throughout the whole process. You can really tell she is experienced and passionate about her work. I'm very happy with my haircut and I highly recommend Gulnara to anyone looking for a skilled and professional hairstylist. I will definitely come back again!

The place was clean, relaxing, and the staff were welcoming. I liked how careful they were with my…read morehair and the results turned out nice. The wait time was a little longer than expected, but everything else was great.