William was very knowledgeable, immediately recognized my computer's problem and fixed it…read more Friendly and very easy to work with. Excellent

Arin was consistently communicative throughout the process. Very professional and available. Calm…read moreand focused atmosphere. Great online and text progress alerts. Highly recommend.

Great shop , very reliable and fast. I wish they were closer to my place so I could use it as my…read morepreferred go to shop.

Couldn't have had a better experience. Sean was extremely helpful and knowledgeable about my issue…read morewith my TV. He took care of it quicker than I could've ever imagined and the price was more than reasonable. Thanks Sean!

Staff: friendly and responsive Cost: about what I expect…read morefor a technical service and in a high cost / high wage area Service: I brought my phone in due to expanding battery to get a replacement. It had no operational issues at all, the only issue was that the screen had started to separate from the frame and they diagnosed it as a swollen battery. Phone is just shy of 2 years old, so no warranty but also plenty of life left so I opted for the battery replacement. I was told it was easy, no issues, come back in 1-2 hours. When I first picked up my phone, it worked completely fine for ~15 hours. However the next morning the screen just went dark mid-text and there was nothing I could do to get it on. I did manual power cycles etc, no response. I was pretty sure the phone was still on because it would heat & cool like it was processing. I returned and they made it clear if it was just a loose connection it would be free, but if it was another issue there'd be a charge. Turned out to just be a loose connection, no charge, and I picked it up a couple of hours later. Only this time, within 30 minutes of getting my phone back, it had frozen & rebooted 3 times. Fairly light usage - just Google Maps to navigate home during / to avoid traffic. I immediately turned back around and dropped the phone back off - was told it wasn't anything they did but they would try to diagnose it. The next day (Saturday) they never called me with an update and it was getting towards lunch so I called them, since they are closed Sunday and I didn't want to be without my phone for that long. They said they had run a stress test on it with no issue but shared nothing beyond that even when I tried asking for specifics about what the test is, how they knew it didn't reboot, etc. I picked it up, no charge. The phone worked for 5-6 hours and then had reboot issues. It stabilized and worked again for ~5-6 hours then had reboot issues. Throughout Sunday while they were closed, the phone froze and rebooted about every 30 minutes on average. I was so fed up and needed my phone to work and they were unwilling to deal with the issue. I ended up purchasing a new phone, but can't get a refund or even partial refund even though my phone worked fine before they opened it up and now is all but unusable. If this was a significant risk of the process, they should have stated that. I would have bought a new phone ($600) vs replacing the batter ($240). I am incredibly frustrated with everything about this process and won't use them again unless it's the most minor of repairs like cleaning a charging port. I won't let them open up another phone in the future that's for sure.

I took my ps5 to get it fixed and I even called ahead saying if they know how to fix ps5's and they…read moresaid yes so when I went they charged me $180 for an inspection and they told me it was going to take 4-5 days.After 5 days I called and they said they still haven't fixed it and they even sent it to another store so they can get it fixed there and still didnt end up fixing it they took 1 whole week and when I went to go get it they told me that they cant fixed it. Waste of time and money dont go here

I haven't had too many electronic repair experience but very happy with KT Electronics. Got my old…read morebut can't-find-anymore 3-level touch-sensitive nightstand lamp repaired. It wasn't cheap but super fast and great value. Khuong texted me updates and picked up my calls right away every time. He honestly advised that I just buy a new set during drop-off and after diagnostics. He was very collaborative and addressed all of my questions and concerns. Overall, I found this repair shop very friendly, professional, knowledgeable, and last but not least very accommodating, highly recommend!

I went to this place trying to get my computer diagnosed and repaired in July last year. The person…read moretold me very confidently that it was the issue of the fan, and the only thing needed was to replace it. Also, they promised a date when the fan would be available, and I believed it. However, when the day came, they said they would need another few days. Using the computer was very important to me, so I got annoyed and switched to another place. At the new place, I was told the issue with my computer was because of a completely different reason, and they helped me repair it smoothly. Glad that the delay helped me avoid further loss with this unreliable KY electronics. Unfortunately, although the diagnosis result was a complete error. I was not refunded for the diagnosis fee. Edit: The business owner replied saying that my job was on May 29, 2024, which is completely false. I wasn't even at the Bay Area during that time. Either he intentionally mixed me up with someone else or simply made up the story. Apparently, I have no point of making up a negative review if being satisfied as the customer, but the business owner has full motivation to respond to negative reviews by making up stories when he cannot reasonably dispute it, and it seems he has been doing it for many other reviews as well.

Dario's been a great help with my laptop woes! Twice now, I came in asking for assistance after my…read moreown (amateur) attempts at troubleshooting have failed me. Between those two visits, Dario has replaced the laptop's faulty hardware and made fresh installs/reinstalls of the OS and drivers, all while keeping my files safe and backed up each time. His knowledge in gaming laptops makes the service valuable to me, as someone who primarily uses them and is well aware of its caveats for gaming. The way that the service was all seamless like it was nothing is a testament to both the skills and professionalism Dario exhibits. He's also been accommodating with the payments and pickup times, providing solid communication throughout, even offering support over text in case I need help again and the troubleshooting can be done at home with no extra cost. Overall been a solid experience, and I'm glad to have someone nearby that I can count on for these services!

I recently found this business on Yelp, and I'm very happy with my choice. My computer got a virus,…read moreand I had extremely important information on it -- all my business files and financial documents. I was very afraid to bring it to someone I didn't know. But from the first minutes of meeting Dario, I felt safe and confident that I could trust him. After a quick assessment, he provided a detailed explanation of the issues with my computer. The next day, everything was fixed at a very reasonable price. I called him several times afterward to verify some information, and Dario answered right away each time. I am very satisfied with the service and highly recommend him.

Super knowledgeable and friendly guy with very fair prices!…read more I came to Binh with a PC that just refused to turn on despite days of attempted troubleshooting. Within a single afternoon, he had diagnosed the problem (dead CPU) and ordered the replacement parts needed to get it back and running. I was anxious about leaving my PC with another person for the first time, but he was super communicative and happy to answer any questions throughout the entire repair process, which really helped ease my worries. I'll absolutely go to him for all my future problems (God forbid, LOL), and I can't recommend his services enough!

This review is for a service inquiry, he was very rude. I would not recommend. Had a very…read morecondescending attitude and wasn't helpful at all. Edit: since he wanted to misrepresent things in his response, complete unedited screenshots of conversation attached. I'm a potential customer, not a verbal punching bag. Note that he's worded his entire response as a victim, you can read the entire inquiry and decide if he's truthful or not. Update: Binh starting texting my private phone number with harassing messages. I had to report this conduct to yelp. Also I did share his messages... with yelp. Blocking someone is usually an indication that you no longer wish to receive further communication from someone. Not to Binh! He'll use your personal information in whatever unprofessional manner suits him.

I met Nick many years ago when I needed an honest factory tech for my Rega P5 turntable. It was…read moreintroducing an electrical hum into the phono stage and the Rega rep who originally sold it to me wanted to sell me new tubes for my preamp instead of identifying the problem with the turntable. I walked out and never went back. Since then I've relied on Nick to help me put together a sound system that I am now *very* happy with. No BS, just solid advice, long experience, an impressive depth of knowledge and a genuine desire to get you the best sound you've ever had. Nick will tell you the truth. He can repair and upgrade as well. He primarily represents Audio Note UK (which now comprises the bulk of my system) but he specializes in getting the best sound, new or pre owned, for you within your means. This is genuinely important to him. Nick and his wife Lee are good people. I trust them.

They are truly amazing people. I had some issues setting up my turntable and speaker system…read more Even though I didn't purchase the audio system directly from them, they were happy to provide consultations over the phone and reviewed all the photos and steps I sent. They are incredibly knowledgeable and walked me through instructions I might have missed. They even followed up with a call afterward. I would highly recommend them.

Their service was really good. I didn't get the guys name but he was chill, It was quick, actually…read morefaster than I had expected. I Had originally went to Apple to get my battery replaced because it was swollen and they turned me away TWICE. Just told me to buy a new phone, and that no place would even try to fix it. They replaced the swollen battery just fine and didn't overcharge me for anything. extremely glad I went here, I was pretty skeptical at first because of the amount of 5 stars they had but it's not a lie. I would for sure come back here again

I cannot urge you enough to come here for your technology repairs and needs! I half want to gate…read morekeep because of how great this place is but the public must know!! What truly blew me away was Eduardo's customer service. I came in for a small troubleshooting item for my laptop. Eduardo was patient, explanatory and went above and beyond. He even cleaned my laptop screen and keyboard when I had stepped out. The services are well-priced and I love how the business is transparent with their pricing given their services. 100% would return here! Thank you for helping me take care of my stressful problem and making the experience 100% stress free