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    LaserAway

    3.8 (582 reviews)
    Closed 10:00 am - 6:00 pm

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    Response time

    10 minutes

    Response rate

    100%

    Services - LaserAway

    Acne treatment

    Anti-aging

    Laser hair removal

    6 More Services

    Laser bikini area hair removal

    Nonsurgical body sculpting

    Pore cleansing

    Skin brightening

    Tattoo removal

    Wrinkle treatment

    LaserAway Photos

    From this Business

    Recommended Reviews - LaserAway

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
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    Tattoo
    Storm A.

    I started getting my tattoo removal appointments here back in September 2025 and have been consistently going since. (I'm getting my half sleeve done which always gets split into two sessions. Half one appointment then the other half 2 weeks after before waiting the usual 8 weeks to get my next session done. Plus my other smaller tattoo on my other arm). It started off really great, kind/ friendly staff that I'm really happy with but these past like 5-6ish appointments that I've had, 1 day before my appointment they're always calling to reschedule me because of staffing issues. I get it every so often but it's just gotten so ridiculously irritating to have an appointment coming up just for them to call me and tell me I need to reschedule. I'm a very patient and understanding person, especially being that I've worked customer service for so long, but the amount of times back to back that it's happening is just ridiculous...

    Hives from the three sessions I had.

    I'm extremely disappointed with my experience at LaserAway Burlingame and feel compelled to share in hopes of protecting others. After multiple sessions, I consistently broke out in painful hives--something I reported every time. Despite this, the team continued to use the same laser settings, causing increasingly severe reactions. I finally called to say I no longer felt safe continuing treatment and was told by two separate team members that I would be issued a refund. No one followed up. When I called back, I was met with a shockingly rude response from a male representative who told me I would receive nothing. He dismissed my concerns and sarcastically suggested I "transfer my sessions to a family member." When I tried to explain that this reaction made it unsafe for anyone, he told me it was "late in NYC" and he didn't want to spend his night dealing with me. I've never experienced customer service this unprofessional or insensitive--especially after a medical-grade treatment resulted in visible and painful skin reactions (which I documented and shared). I now feel unsafe using the services I've paid for, was promised a refund I didn't receive, and am being told I have to continue paying for sessions I can't and won't use. Do better, LaserAway.

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    4 years ago

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    3 years ago

    LaserAway was awesome! The treatments are great and Kelli was so awesome and helpful!

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    Photo of Kat G.
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    4 years ago

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    5 years ago

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    2 years ago

    Thank you to lady for being so helpful and sweet over the phone while I was booking my appointment for the first time with laser away !

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    3 years ago

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    3 years ago

    Had my first session! I was quite worried about the process but will be booking more seasons.

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    3 years ago

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    6 years ago

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    5 years ago

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    5 years ago

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    3 years ago

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    3 years ago

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    5 years ago

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    5 years ago

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    6 years ago

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    4 years ago

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    5 years ago

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    4 years ago

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    4 years ago

    Yeah they don't actually follow up like the message they copy and paste on everyone's bad reviews says lol

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    3 years ago

    I love the results of my laser hair removal! I highly recommend this location. The staff is super friendly :)

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    6 years ago

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    4 years ago

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    5 years ago

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    5 years ago

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    9 years ago

    Helpful 10
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    5 years ago

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    5 years ago

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    5 years ago

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    4 years ago

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    5 years ago

    Helpful 5
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    6 years ago

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    3 years ago

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    7 years ago

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    4 years ago

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    3 years ago

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    2 years ago

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    3 years ago

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    7 years ago

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    7 years ago

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    Page 3 of 15

    LaserAway Reviews in Other Languages

    Ask the Community - LaserAway

    How many shots will be provided for full face in one treatment of Thermage flx? Thanks!

    Hi there! We recommend scheduling a consultation with one of our specialists to provide accurate and detailed information about our treatments. During this phone call or visit, we'll discuss what problems you're looking to solve, tailor a treatment… Read more

    Do you remove warts on the fingers?

    No, we do not offer wart removal.

    How much is your Botox per unit?

    I just spoke with someone and as soon as I said the words "I need to think about" her tone completely changed and phone call ended. Not sure this is this place to go, but she said pricing for 150units was around $1,650 (a year) 100 units around… Read more

    Do you perform HALO Laser?

    No, we do not use that laser. Please visit our website to learn more!

    I'm trying to get a groupon for laser treatment, what size area is underarm small or medium?

    Medium

    May I schedule a payment plan and pay per session?

    Hi Kimberly! We would first have to see you in for a consultation to go over all of the pricing and treatment information and our medical staff will discuss our different… Read more

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    Review Highlights - LaserAway

    Okay I need to update my review because Katrina and Marimba have totally changed my view on the front desk staff.

    Mentioned in 13 reviews

    Read more highlights

    Allura Skin & Laser Center, A Golden State Dermatology Affiliate

    Allura Skin & Laser Center, A Golden State Dermatology Affiliate

    3.5
    (165 reviews)
    1.5 mi
    $$$

    OMG I love this place. From the person who checks you in to the person who checks you out. Such…read moregreat customer service. I went in to get some fillers with Dr. Maltz. He is my favorite doctor. Dr Maltz makes sure you're comfortable and you're happy with the treatment. He is so good at his job. His assistant who helped him at my appointment was also great. So if you're looking to get some cosmetic work done. Check out Allura. This doctor office has great customer service.

    Extremely frustrating experience with scheduling and appointment management…read more This office repeatedly sends appointment confirmations and asks patients to confirm multiple times, yet somehow still manages to change, reschedule, or double-book appointments. On several occasions, I arrived on time for a confirmed appointment only to wait 45 minutes or more before being seen. I understand that healthcare offices can run behind occasionally, but when this becomes a consistent pattern, it shows a lack of respect for patients' time. Many of us take time off work, arrange childcare, and adjust our schedules to make these appointments. The staff may be courteous, but the scheduling process is disorganized and unreliable. If you book an appointment here, be prepared for significant delays and the possibility that your confirmed appointment may not actually be honored as scheduled. I hope management takes a serious look at their scheduling practices because this experience has been disappointing and unnecessarily stressful.

    Photos
    Allura Skin & Laser Center, A Golden State Dermatology Affiliate
    Allura Skin & Laser Center, A Golden State Dermatology Affiliate
    Allura Skin & Laser Center, A Golden State Dermatology Affiliate

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    Skinlicious Laser & Aesthetics

    Skinlicious Laser & Aesthetics

    4.5
    (87 reviews)
    4.8 mi
    Certified professionals
    Consultations available

    I recently had a skin rejuvenation using PicoSure and I really loved it. It was my first time…read morevisiting this Med Spa and the experience was really great. The staff and nurses were so professional, mixed with a personal touch. I really liked the result of the skin rejuvenation, even just after 1 session my facial dark spots/freckles have already noticeably lighten and my facial pores were tighter, with zero downtime! I will definitely come back and try the other procedures they offer. Great location and prices as well!!!

    I am disappointed with my recent laser hair removal appointment with Mara. I have had laser…read moretreatments on multiple occasions at this spa, including at other providers such as SEV and I have never experienced bleeding during or after a session until this visit. During this visit, Mara dry shaved my legs (they had already been shaved prior to this appointment). She dry shaved my legs really rough and not carefully, I noticed several areas that were bleeding and later developed marks that look very similar to razor cuts. This was my first appointment where I was dry shaved by the nurse literally seconds before the laser was done. When I brought this up during the appointment, my concerns were repeatedly attributed to my skin, stating that "that's just how your skin is" despite the fact that I have undergone many laser treatments without ever having this issue. I also want to add their patient portal is inaccurate. My appointment says my provider was Noelle, even after the appointment it's not documented / updated correctly who my provider was. Based on my experience, the marks appear more consistent with shaving-related cuts than a typical laser reaction. While I understand that different reactions can happen, I expected my concerns to be taken seriously and addressed professionally.

    Photos
    Waiting Area
    Waiting Area
    Hallway
    Hallway
    Laser Hair Removal Room

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    Laser Hair Removal Room
    SEV Laser

    SEV Laser

    3.7
    (58 reviews)
    0.1 mi
    $$
    Available by appointment
    Certified professionals

    Nancy is one of the most thorough and careful RNs. She was…read moreexcellent with her instructions and also very careful and thorough with how she covered all the areas I want treated. I request the candela machine whenever I go. However, in my recent visit, the cold air jet was not as effective as usual. Nancy is going to personally call her manager to get that addressed, and I am really grateful for how quickly this location response to concerns.

    Last August, I decided to invest in laser hair removal as a commitment to myself. Because it is a…read moresignificant financial investment, I searched on Groupon and purchased a deal listed as a "large service," reasonably assuming this would cover full legs. I was disappointed to learn--only after calling Sev to book--that "large" meant either upper or lower legs, not both. That initial phone call set the tone for the rest of my experience. The man I spoke with was dismissive and repeatedly fixated on the fact that I had purchased a Groupon, pushing me to buy an additional package to cover my full legs. I made it clear multiple times that I chose Groupon intentionally because I could not afford the in-house bundles and was comfortable proceeding with lower legs only. His tone felt judgmental and presumptive about my financial situation, as though I was making a poor choice rather than an informed one. I ultimately stood my ground, opting to start with lower legs and potentially invest more later if I was satisfied with the service. At my first appointment, the treatment itself went smoothly. However, at checkout, the receptionist again made pointed comments about my Groupon purchase and attempted to upsell me on an additional package, calling it "the best savings." I declined politely, though it was becoming uncomfortable to feel singled out for how I chose to pay. That night--and for nearly two weeks afterward--I experienced severe, deep itchiness in the treated area. As an esthetician, I tried every appropriate remedy: aloe, hydrocortisone, and antihistamines. Nothing helped. When I called Sev seeking guidance, I was hung up on. I was left suffering without answers or support. By my next appointment, the reaction had subsided, and I asked the nurse what could have caused it. She suggested a possible allergic reaction to the laser, though I explained that I had undergone laser treatments elsewhere in the past without any issues and that no remedies had provided relief. She wasn't sure but speculated that my hair thickness could be contributing and that it might improve over time. Unfortunately, it did not. On my fourth visit, despite consistently booking Monday noon appointments, the receptionist insisted I was late and told me I needed to reschedule. When I asked about the late policy or what time she had me scheduled for, she refused to clarify. I later pulled up both email and text confirmations proving I was on time and that she was incorrect. Even then, she laughed it off and still insisted I reschedule without explaining the policy. I eventually contacted the manager, who acknowledged that this receptionist had been an ongoing issue. The manager was empathetic, professional, and kind, and she offered me a complimentary service for the inconvenience. This is the sole reason this location receives even one star from me. The manager and nurses were consistently compassionate and respectful. By my fifth session, however, I was still experiencing intense itchiness after each treatment. At that point, I decided to stop altogether. I accepted the complimentary service out of respect for the manager, but I will not return. I chose to go back to a previous laser provider where I never had adverse reactions. To be clear: the issue is not Groupon. The issue is how customers who use Groupon are treated. The repeated upselling, dismissive attitudes, and subtle discrimination made me feel lesser and unwelcome. If offering Groupon services is such a burden, then don't offer them. Making clients feel ashamed or undervalued for seeking an accessible option is unacceptable. Please, do better.

    Photos
    SEV Laser
    SEV Laser
    SEV Laser

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    LaserAway - tattooremoval - Updated June 2026

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