My husband and I both had best experiences here, that made us keep getting more and more treatments. They wiped out all bad experiences I had with this place before. Keep up the great work Burlingam LaserAway read more

LaserAway was awesome! The treatments are great and Kelli was so awesome and helpful!

bought Groupon.. showed up and told I cannot redeem at their location despite it being offered. However, i purchased 1k of services to be told they can price match at 4K. LOL. THEY ARE A SCAM read more

Just had my first session. I had a GREAT EXPERIENCE! I didn't have to wait long. I paid for one full leg package and got 2 other areas free. Took a little over an hour to do all three hours. My only complaint is the towel that they had me put on was difficult because I only have use of one of my hands. Christina my nurse was very kind and put me right at ease! I will definitely being asking for her again. I am definitely looking forward to the treatments. As for the pain it isn't bad. Waxing is more painful. Tattoos are also more painful. It's definitely manageable. read more

Thank you to lady for being so helpful and sweet over the phone while I was booking my appointment for the first time with laser away !

LaserAway Burlingame has always been such a great experience where I have received the best results and the best customer service. I highly recommend LaserAway and this location, the manager is so helpful and the nurses are always so careful and tedious, thank you LaserAway! read more

Had my first session! I was quite worried about the process but will be booking more seasons.

Awesome experience at LaserAway Burlingame. The front desk was very helpful in answering all my questions and follow up after treatment was exceptional. The medical staff was very diligent and made sure I was comfortable during my treatment. I've sent many friends there and they also have great experiences to speak of. If you're thinking of any of their offered treatments I would not hesitate to give them a call and inquire. Thank you LaserAway Burlingame team. read more

I am extremely upset . I scheduled a visit at laser way Burlingame six weeks ago. The appointment was supposed to be at 9:30am . And I had to postpone a trip to make it to my appointment today . -laser away Burlingame opened at 10 - I assumed the appointment would be at 10 or 10:30 - I waited Do you know what I heard? I am sorry your appointment was canceled . They said they couldn't fit me on their schedule but could try to book me in the Marina at 12pm. Now I'm setting here for more than 30minutes. As of now there is no one here for the next appointment and after begging to be given my promised slot from 6 weeks agora appointment and postponing my trip they refuse to help me . They are trying to fit me in the Marina however I don't know if it will be possible and I really feel like I don't matter . *Which makes me wonder if I wasn't Black ; would I be seen at the Burlingame location today !? I am not mad, I am heart broken and very sad . Sincerely, Lais read more

LaserAway - Tattoo Removal Near Me - Burlingame, California

The front seat was so nice and professional.Geeti was super helpful and sweet she helped me schedule my next appointment! My nurse was also very patient and friendly. read more

Went back today for my laser after many months of waiting... and waiting for them to reopen! I had a great experience with Cristina and even if I've always been super sensitive during my laser session, they were amazing! read more

LaserAway - That time of the month... selfcare! - Tattoo Removal Near Me - Burlingame, California

It all started with Cecillia contacting me for my consultation! That itself was wonderful, because she explained the process to me and she didn't over sell anything to me at all. I knew the services I wanted, and she as knowledgeable on EVERYTHING. After speaking to her, I knew I was making the right decision and going to the best place. Jasmine at the Burlingame location is awesome. I was so nervous, but she was so reassuring and gentle. She told me everything she was going to do before the process and during. With that, I had the BEST LaserAway experience! I'm looking forward to my next treatment and this self care journey with them! read more

I just signed up for laser hair removal, and Cecillia worked with me to find the best packages that fit my needs and my budget. She helped me to schedule my first 3 appointments so I can get started with my treatments right away. Thank you for all of your help, and helping to make this a great experience so far! read more

Very professional service, everyone is nice. They give you all information and feel free to ask questions by the real nurses. They are taking precautions regarding COVID - checking temperature, using sanitizers, masks, etc. very easy to schedule. Don't be late, there is only 5 minutes late policy, which is nice because all appointments are on time. read more

As much as I'm happy to have finished my laser treatment at LaserAway, I'm also sad that I won't be able to see the lovely staff during each visit. I looked forward to Peri greeting me every six weeks for my appointment and asking me how it went afterwards. She always had the nicest nails! My favorite nurse was Amy because not only was she extremely knowledgeable about what she was doing, she made me feel super comfortable and was always really sweet. The treatment itself was basically painless and quick! The air conditioning feature really impressed me and seeing results within the first few visits was amazing. I would definitely recommend coming here not just for the treatments but for the service alone :) read more

Had the worst experience here today. I was scheduled for my 2nd clear and brilliant treatment after a few months (due to COVID) and was very unhappy. First off, I was given the numbing cream later than scheduled so my actual treatment was delayed. After 30 minutes of numbing, I was asked if I had any sun exposure (we live in California and it has been hot the past couple of weeks, so yes of course), and told me that they are not able to do the treatment and I had to wait another 2 weeks. This was right before I laid in bed for my treatment with my face completely numb. Knowing that they are fully booked until October, I decided to withdraw from my treatment and I am still waiting to speak to someone about a refund. read more

LaserAway - Tattoo Removal Near Me - Burlingame, California

I went exactly 1.5 years, but there was no decrease you see. laser makers are not careful or the machine is not of good quality. my money wasted read more

LaserAway - Tattoo Removal Near Me - Burlingame, California

Seen Elyse for Laser treatments a couple of times now and she's great. Very thorough, friendly, and fast and efficient. She doesn't miss a single detail and I love that. Already seeing the results and very happy with it. I use TRETINOIN so I do feel the burn just a tiny bit afterwards but the burn cream they provide alleviates any stinging post treatment. Highly recommend it. Geeti at the front desk also deserves a mention. Super personable, fast and had the answers to all my questions. Thank you! read more

Their customer service specifically at this location (reception/front desk) is horrible. I came in on 11/21 for tattoo removal. Prior to this I was called before coming in to schedule my next appointment because no one would be at the desk to help me after my session. I scheduled for 1/19. I never received confirmation so I called 1/12, and they told me it was never scheduled. So if I never called, it would have never been scheduled? I called Burlingame directly to see if they could help me figure out who was on the schedule at 11/21 and they said "no, a lot of people work the desk." Not helpful and they don't care. 3 stars because their nurses are amazing as well as call center, literally everyone here is pleasant to work with except front desk. read more

Yeah they don't actually follow up like the message they copy and paste on everyone's bad reviews says lol

I love the results of my laser hair removal! I highly recommend this location. The staff is super friendly :)

Lydia my nurse for my Tattoo Removal was wonderful. I want her to do my treatments everytime I go in. Thank you Lydia your awesome read more

I came to LaserAway for my clear and brilliant appt and I had the best interaction with Sarah and Jen. Both individuals were so kind and made my experience wonderful. Will be coming back again for them! read more

The staff at the Burlingame boutique are friendly and knowledgeable. They don't push products or services. They explain each procedure and what to expect. It's clean and there's a general fun and upbeat atmosphere. I love Lydia, my clinician! read more

Today I received the first of six treatments to brighten my skin. The numbing cream must work well, it was painless. It felt like a tiny lawn mower. The staff was helpful, personable and knowledgeable. I really appreciated that 4 different members of the staff took the time to check on me and help me with each step in the process. One of the employees helped me apply the numbing cream. So sweet of her! The Regional Manager is awesome! I learned a lot from our interaction and her enthusiasm for skincare was infectious. read more

I purchased a Groupon for tattoo removal. I received laser on a semi small upper back tattoo. Yes, it is painful. Yes, it smells like burning skin. Yes, it feels like it's never ending, buuuutttt, it's seriously less than 60 seconds (for a 5 inch tattoo). After my fourth session I noticed a huge difference. Also, as time passes it will fade even more. The staff is friendly, knowledgeable, and great! I definitely suggest checking them out for your laser needs. read more

There are better locations in the Bay Area than this one. I have been here once and received awful service with my hair removal session. Also, on the day of my second appointment, I was told I didn't have any more sessions left, and that's okay. But could have just called and saved me a 25 minutes drive. The staff is just a bunch of floaters, providing mediocre customer service. Also, their prices are outrageous because of the "Burlingame" downtown location. Not happy. read more

Worst FRONT DESK service I have ever received. I've been a loyal customer to laser away for years and have never had any issues until recently . NATASHA needs to find a job she enjoys because being the first person in contact with customers and her nasty attitude ( rolling eyes) is the worst mistake this location could make ! I'm definitely NEVER returning to this location because of her HORRIBLE SERVICE read more

I having a problem with communicating with Laser Away - Burlingame (1411 Burlingame Ave Burlingame, CA 94010) regarding a refund that has been delinquent for over a month. On July 20, 2021, I came to give my business for laser treatment of $1899.00, in which a representative booked me for an appointment on August 3, 2021. That day I submitted $899.00 in card and $1000 in cash. When I showed up for my appointment on August 3, I was approached to upgrade my appointment for 12 more treatments for a total of $5,000-6,000. I declined their offer and was not seen by anyone for my original appointment. Since I was not seen nor wanted any upgrades, I requested my money back, and she is refunded me my $899.00 back and I was told the remaining $1000 will be delivered by check in one week.  As of September 3, 2021, I have not received my $1000 check. Leading to this day, I have called 10 times to both corporate and the Burlingame office, and each time I am promised I will receive my money, and to confirm my P.O. Box and physical address. I have confirmed with their office and corporate 10 times with no discrepancies and still have not been issued my check. times with no discrepancies and still was not issued my refund. Since I hired my attorney and requested the court's help to enforce Laser Away to return me of my $1000 check and to prevent the same experience to happen to others. Within the week of hiring my attorney, I was issued my check. I am strongly recommend do not come visit this place. read more

I scheduled a consultation with laser away for tattoo removal and immediately got a response from Kayla Lee. Kayla was not only professional, but was really patient and helpful. My consultation was seamless and I was seen for my first appointment the same day! All of the employees were incredibly professional and super chill. The nurse who conducted the laser removal was so nice. She really made me feel at ease and answered all my questions. I didn't feel rushed to having the actual removal done. She gave me time to process how the appointment would go. The appointment itself was painless. I have a moderate to high tolerance for pain. I am shocked and really happy with how smooth everything went. Thank you Kayla Lee and Laser Away for a phenomenal first appointment. read more

So this past year I embarked on a 10 session hair removal in multiple areas. I am months out from finishing those treatments and let's just say is the hair texture thinner yes. Is it less maybe by 40% but months out the hair has increased and I am back to shaving. Thousands of dollars down the drain. Are the girls there amazing yes they are all amazing so this review has nothing to do with them just the results of the laser hair removal. read more

Post COVID the customer service at the front desk has always been minimal. But my visits with my nurses are the most important to me, as they do my service and read my chart prior. I've had great sessions with multiple nurses, Blossom and Charlotte and my absolute favorite is Karishma ! My session from yesterday with her was seamless ! She took care of my needs during the treatment and made sure I was comfortable! read more

LaserAway Burlingame is the best LaserAway I have been to this far, the management in the front and the nurse that treated me was unmatched. I am SO happy with my experience and I cannot wait to come back for my next IPL and Clear + Brilliant facials. 10/10 recommend this location! read more

First time Laser treatment here and happy with the result because "BLOSSOM" is amazing with her job. She did my first and last treatment. She was very thorough with the process. My 2nd treatment was with a different person and I wasn't so happy at all with the result. I felt like the nurse was in a rush. But Im glad I got Blossom on my final treatment and she made my experience a lot better than the last one. read more

I've heard about LaserAway from my friends and I started the small areas (underarm) I just did the 4th of 8 section and I decided to upgrade to another package. The procedure is so fast and not too hurt. People there are super nice and pick up phones. Answer question very fast. I live in SF but the Burlingame store is easier for parking and lots of store around. Highly recommended. read more

This place is a rip off. They sold me a package claiming to remove facial scars. It did absolutely nothing. When I complained to the corporate team - there answer was to buy more packages/treatments. Really why would I Do this if the first 6 sessions of Clear and Brilliant didn't work- at all! Consumers be aware of their sales BS. read more

Laseraway's poor appointment notification system led to a misunderstanding regarding the time that a patient should arrive for their appointment. I scheduled a clear and brilliant treatment almost 2 months in advance with the understanding to come in at 12:30pm for my appointment. 4 days before the appointment, I got a text confirmation with a time of 12:45pm. Then, the day prior to the appointment, I got yet another reminder with a time of 1:15pm. I assumed my appointment time was being moved so I rescheduled my day to arrive at 1:15pm. At 1pm, I received a call stating that I was late for my appointment. The staff member stated that 1:15pm was the treatment time and I should have known to arrive 30 minutes prior to that time for numbing. When I made the appointment I was not informed that the confirmation text would contain inaccurate information regarding my arrival time. The staff member's attitude was unapologetic and pretty much helped me decide I never want to patronize laseraway again. read more

I want to give a review to Noza,Shelby and Gigi - They are Amazing!! So nice, very friendly and helpful. I've been going to other Laseraway branch(Front desk ladies are always serious) and its just so happened the schedule didn't work out so I had to go to Burlingame Branch and Im so happy I did!! I like the place, its small but they filled it with happy face. I like it! I will definitely come back!! read more

Awkward consultation. Seemed rushed and unorganized. Receptionist tried to give info but didn't seem to know or gauge my units so I asked if a nurse or someone who knows is available. She said the nurses weren't clocked in yet and told me to wait. Once the nurse came up and asked who she was seeing the receptionist didn't even remember my name and fumbled to find it so I just told the nurse. We went to the back and again awkward didn't got into too much detail and I was in and out of that room in less than a minute. Went up front and the receptionist talked about open appointments. Then sat on the desk to lean over and talk to me. I ended up not using them because of the lack of care or customer building during their 5 minute consultation. There was no 30 minute consultation and there was no FREE gift bag. I guess you only get a free gift bag if you book and pay for a future appointment cause I saw a woman book and leave with a gift bag. As soon I left I tossed the useless info the receptionist printed out. Tip: LaserAway utilized the 30 minute consultation you give clients. Do your best to build trust and relationships with clients upon arrival and during the 30 minute window. Remember names and not phone numbers to refer to clients and if there is a "FREE" gift bag make sure to give it to those clients who gave their travel time and gave you a chance to improve their wellbeing. read more

I am extremly disapointed right now. I came early and this nurse just told me I am not a candidate for coolsculpting even though I got assessed at two other places and they told me I am. Also a no point I got told I was not a candidate, even if there was a shadow of a doubt I would have taken my business somehwere else and not loose my time! Why a reassessment? Based on what? On top of that I am been sitting here for 45 mn waiting when threy told me to come 15 mn early and I haven't yet been taken care of and the nurses are very rude. The service is unacceptable and people here are also complaining. Will not come back read more