My Experience at Removery Tattoo Removal & Fading -- Chino Hills, CA 91709…read more I am sharing my honest experience at Removery located at 13855 City Center Dr., Ste 3021, Chino Hills, CA 91709. Unfortunately, this was an experience I would never want to repeat. The first issue began before I even entered the office. The GPS directions were inaccurate and confusing, making the location unnecessarily difficult to find. After driving around longer than expected, I finally located the suite. Starting an appointment already frustrated from poor directions set a negative tone. Once inside, I checked in for my scheduled appointment but was told I would need to wait because another client had arrived late. While I understand delays happen, it added to the inconvenience after the difficulty locating the office. Thankfully, that session was brief and I was taken in shortly after. I went into the treatment room hopeful for a productive session. My tattoo removal specialist was Jessica, who introduced herself as a nurse. When I sat down, she instructed me that I only needed to ice my neck for a couple of seconds because I had applied numbing cream. This immediately concerned me. In my previous sessions, I typically ice for 3 to 5 minutes, sometimes at least 2 to 3 minutes, to properly prepare my skin for the laser. Following her instruction, I iced the left side of my neck for approximately 5 to 10 seconds. This was far less than I am used to and did not feel sufficient. When the laser treatment began, I expected discomfort, as tattoo removal is never painless. However, within 20 to 40 seconds on the first section of the tattoo, the pain became significantly more intense than any session I had previously experienced. Jessica continued working on that same small section on the left side of my neck for what felt like an extended period. I normally receive treatments in Brea with a specialist named Kaylyn. My sessions there are typically efficient, precise, and much quicker. While Jessica was lasering, I calmly asked if she was almost finished with that section because it was extremely painful and taking much longer than I was accustomed to. She explained that the laser quality and the level of my session could make it more painful and that she needed to do her job thoroughly. Even so, that one small section took approximately two minutes to complete. With Kaylyn in Brea, that same section normally takes around 30 seconds. The extended duration made the pain far more intense and difficult to tolerate. At that point, I made the decision to stop. I respectfully told Jessica, "Thank you, but no thank you," and informed her I did not wish to continue the session. I remained calm and professional. I then walked to the front desk and requested to reschedule or transfer my treatment to the Brea location. I was told they had already contacted Brea and that I could continue treatment there. Before leaving the building, I personally called Kaylyn to explain what had occurred. I also gave him credit for the quality and efficiency of his previous work on my neck. I explained that my experience in Chino Hills was far more painful than normal and that my neck already appeared more irritated than usual, possibly due to insufficient icing beforehand. During that call, I shared my perspective respectfully. However, I felt that my feedback was met with defensiveness. At one point, it was suggested that I had raised my voice. That was inaccurate. I did not yell at anyone in Chino Hills or on the phone. I remained composed and expressed my concerns calmly. I clarified that while others may perform differently, my experience that day was extremely painful and not acceptable to me as a customer. I also stated that I would be canceling my upcoming April 4 appointment at the Chino Hills location because I did not feel comfortable returning. I then requested the manager's contact information. I was given the name Frasier and left a detailed voicemail outlining the entire situation, from the navigation issues, to the minimal icing instruction, to the prolonged and painful laser session, and finally the response I received when expressing concern. Overall, this visit was deeply disappointing. From inaccurate directions to inadequate preparation and an unusually painful session, I left feeling physically irritated and emotionally frustrated. While others may have different experiences, mine was overwhelmingly negative. For this visit, I would rate my experience 1 out of 5 stars. I will not be returning to the Chino Hills location.

I went to this location for the first time and had a great experience! The office itself is very…read moreeasy to locate and very well maintained. The session itself was very quick and staff was welcoming.

Larissa was wonderful with my laser hair removal for underarms and full Brazilian. Very eloquent in…read moreher techniques and movements. She really focused on my troubled areas. Checked in with me several times during the procedure to make sure I was feeling well and the pain was not too much. Highly recommend. I'm super satisfied with the services. Thank Larissa!

This business is a scam! They have charged me hefty fees and did nothing for my face! My face even…read morelost a lot of fat since they did thermage treatment. I went back after 2 months. I explained what happened. They have tampered with the photos they have taken from me before. My face never had so much wrinkles. They think people are stupid. Like I never had pictures of myself before I came to their office! They always have different people in the office. Never the same people! They tell you the corporate office will contact you and they never do! I'm still waiting for them to call me back. I'm not satisfied at all! And yes I was pushed into buying expensive treatment that didn't work and made my skin worse! This business is a total scam and as for good reviews, it could have been bought! Please remove this company advertisement before they ruin someone else's face!

I recently had an ultraclear here with Danielle for my acne scars... best decision ever! Danielle…read morerecommended it a while back, but i was kind of scared to do it at first. She never pushed me, but when i would complain about my scars, she would just remind me and showed me photos and went over the recovery. Honestly idk what i was afraid of! It was really easy. The recovery was around a week total, andafter my facial with micelle, my skin was glowing and basically poreless! Bhrc has really helped me treat my acne and gain confidence. The office is also really nice. The girls that check you in are sweet and make sure you are comfortable and bring snacks and drinks while you are numbing.

Did the VI peel with peptides and it really didn't do anything for my skin. Given the treatment is…read moreon the pricier end and was told multiple treatments needed to be done it just didn't seem like one peel has any effect so it's hard to trust paying to do more would work out. Left my skin very sensitive, and I've been purging for the past week since I've had it done. I expected I would have smooth, fresh skin after the peel but I've been left with terrible, painful cystic acne which I never get. IN RESPONSE TO OWNER: I followed the instructions clear and through. I still use the cleanser provided. The instructions note to not do any treatments following 2 weeks, nowhere does it say that I should be following up with another medical grade facial within 7-10 days.

Steve and his team are incredible. I have been going to Steve for pieces for 10+ years. I recommend…read morehis shop to all of my friends, family, and strangers that ask me about my tattoos. Steve is a true professional, trustworthy, and very creative! His shop and all of the people that work for him truly make you feel welcomed. You will not be disappointed!

I set an appointment for March 19th with Steve on March 10th. It was all via text message, so there…read morewas no way for anybody to forget the agreed-to appointment time, yet somehow Steve managed to schedule my appointment at 2:30 instead of 2 pm, as we agreed via text message. So when I showed up, the artist wasn't even there and I sat there just waiting until another employee at the shop called Steve. He verified he wrote down the wrong time, so I asked for my $60 deposit back (which I had to drive all the way there to give them 8 days before the appointment since they only accept Zelle and Apple Pay) the employee called Steve again to see about a discount to keep my appointment, and Steve offered me $20 off, which was insulting. The other employee insisted the artist was on their way, but having an artist rush over from home to do permanent ink on your body is never a good idea. They should've been there waiting and ready to go before I arrived. I took my $60 back and left. And I won't be back. The artists may be good but because of the guy who runs the place, I'll never know.

Having any procedure done to the face is a big deal. After lots of research and reading endless…read morereviews, I chose @Kayanabeauty. From the start, the communication was beyond exceptional. Each communication preps the client for their responsibility, what to expect, and whats next. The studio is within a beautiful and private locked (for safety) facility that requires notification to enter. It is located in a large corner mini shopping area with plenty of parking. Upon arrival , the client sends a text to gain entry. Kay comes to the door and brings you to her quaint private, very clean, bright and nicely decorated studio. After meet and greet introduction Kay goes over the process of how she will spend more time mapping and measuring to perfection before actual procedure. Her time guesstimation is pretty accurate. It was during this phase that it was evident to me that she is a very passionate perfectionist which awards her the title of "The Eyebrow Queen". Kay is very caring and compassionate always checking in to make sure you are comfortable and doing fine as well as explaining everything she does while doing it. She even has a mini frig to provide her clients a wide variety of refreshments. Kay is a gifted expert in her field as evidenced by all the before and after pics and incredible reviews left by the happy trail of clients. I came in to this experience confidently and left a very happy and grateful client. I highly recommend @Kayanabeauty. I am more than confident that you will too. She is an extraordinarily gifted master in her field.

I've been getting the Stretch Mark Camouflage (ISR) from Kay for various parts of my body and I am…read moreso happy with the results! My stretch marks are about 15 years old and nothing has helped improve them except ISR. Some of my deeper stretchmarks have becomes significantly less visible and some of the shallower/lighter ones have almost disseapered after 2-3 sessions. I was not expecting much after the first session but the results on my abdomin really surprised me. It's a process for sure but it's been worth it for me and I am really happy with the results and with Kay!

Do not give this woman your money she gust tears into your skin and took 1400 dollars from me and…read morenever finished my sessions. She's very loopy and unprofessional.

Today I went to go see (Tammy) she was nowhere to be found appointment was at one she said why she…read moredidn't come because I didn't give her my deposit of $35 why should I give a deposit if I'm just getting a consultation she said to hold my appointment there is no one around the door was locked what a disappointing person no customer service I had to walk all the way up the stairs where's my caI didn't see any elevators when I got sick I miss an appointment she didn't care she just wanted to know about the deposit of $35 seriously how desperate are you for that money

I had a tattoo removal treatment at LaserAway Victoria Gardens, and it was one of the best…read moreexperiences I've had so far. Barinder was amazing during check-in and provided exceptional customer service from the moment I arrived. RN Jessica and her trainee, RN Mindy, were professional, knowledgeable, and made me feel comfortable throughout the entire procedure. They explained everything clearly, answered my questions, and made the treatment as smooth as possible. The clinic is clean, modern, and welcoming, and the entire staff was friendly and professional. I highly recommend LaserAway Victoria Gardens to anyone considering tattoo removal. Thank you, Barinder, Jessica, and Mindy, for the outstanding care and service!

This place is an absolute joke. Do not waste your hard earned money here. I signed up for laser…read moreremoval on the bikini, under arms and legs. That was my first mistake buying such a large package. I still have hair everywhere, I'm still shaving but what made my the experience horrible was the inconsistency. I didn't even know ice packs existed until my 3rd treatment. Then on my LAST treatment the girl walked in and said I was applying the ice packs wrong and I can give my self really bad dark spots. The first session the girl didn't tape around my tattoo and got super close to it...I have hair growing in that exact spot now because moving forward every person tapped it and refused to get that close...so thanks for the additional hair growth! I received a call asking if I was happy at the end of all my services. I said no, she apologized and then hung up. Now I'm getting sent a survey via email weeks later. If you aren't going to do anything to make it better...why even follow up?? I'm currently researching other places for laser removal. Unfortunately, I've learned my lesson. Research. Research. Research. I wasn't going to leave a review but since they keep following up for my opinion on the services (phone call and now survey). I thought...well alright. I'll give my opinion

Staff is friendly and knowledgeable here. I am loving the results for my underarms but some of the…read moreother areas are taking a bit longer to see results. Eryn is great and I'm always excited when she does my service as she does an amazing job every time.

Front desk was unprofessional and rude, won't be back, decided to go the Chino Hills facilityread more