I have been a customer here for almost two years and have purchased a laser hair removal package. Unfortunately, my overall experience with this clinic's scheduling system has been extremely disappointing. Appointments are almost always booked one to two months in advance. If you need to reschedule because of an emergency, your menstrual cycle, or any unexpected situation, you often have to wait another month or even two months for the next available appointment. What finally made me decide to write this review was what happened today. I had already waited an entire month for my appointment and arranged my schedule around it. Just before my appointment, I was informed that it had been canceled because the nurse called out sick. I completely understand that people get sick, and I do not blame the nurse. I also want to recognize the manager. She was very kind, professional, and sincerely apologized. I know this situation was not her fault, and she handled it as well as she could. The real problem is the clinic's staffing and scheduling system. If one nurse is unavailable, there is no backup, and patients who have already waited for weeks are simply pushed to the next available appointment--which, in my case, is not until September. That is simply not acceptable for paying customers. For a clinic that has so many clients and sells expensive treatment packages, I would expect enough staff to avoid canceling appointments with such long delays. My time is valuable too, and I should not have to wait another month because the clinic doesn't have adequate coverage. Over the past two years, I have also noticed frequent staff turnover between different locations, and the quality of treatments has not always been consistent. On more than one occasion, steps during my laser treatment appeared to be rushed or inconsistent, which has affected my confidence in the service. If you are considering purchasing a package here, please think carefully. The price may seem attractive, but if reliable appointments, consistent care, and respect for your time are important to you, this may not be the best choice. I sincerely hope management takes this feedback seriously. Patients invest a significant amount of money and time in these treatments. We deserve reliable scheduling, adequate staffing, and consistent care--not last-minute cancellations followed by another one- or two-month wait. read more

Michelle and Nurse Amanda at LaserAway are absolutely amazing. From the moment I walked in, they made me feel at home and like family. They are so sweet, kind, knowledgeable, and genuinely helpful throughout the entire experience. As a nurse myself--and someone who specializes in aesthetics--I'm very selective and apprehensive about where I choose to get treatments. Trust is everything to me, and I fully trust Michelle and Nurse Amanda with my care. Their professionalism, expertise, and warm approach make all the difference. I give my highest recommendation to this LaserAway location and will absolutely keep coming back. read more

LaserAway - Prepping for my Clear + Brilliant laser treatment by nurse Amanda, my absolute favorite nurse. (I'm also a nurse and I love her.) - Laser Hair Removal Near Me - Milpitas, California

Shoutout to Michelle N!! Laser sounds scary right? Wrong! This LaserAway Team made the process so quick and easy. I was able to get laser on my whole face in under under 25 minutes (along with my extensive amount of questions xD). * Pain Level: 1-2 out of 10 Michelle was so sweet in the process of explaining how everything works and answering all of my questions before my appointment. So thank you!! I'm on treatment #1 and can see such a big difference in my facial hair growth. I'll will be back for more! Thanks again to this amazing team read more

LaserAway - Laser Hair Removal Near Me - Milpitas, California

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Went for the Clear+Brilliant facial and Nurse Amy was the one who helped me . She was great ! I will definitely be booking with her from here on out :) read more

YOU REALLY NEED TO DO BETTER WITH YOUR STAFFING AND SCHEDULING! Canceling an appointment at the LAST MINUTE after people have waited an entire month is completely unacceptable, especially when you don't have a backup plan. People rearrange their schedules, make time, and plan around these appointments. A last-minute cancellation can seriously disrupt someone's entire day. PLEASE TAKE THIS SERIOUSLY, RESPECT YOUR CUSTOMERS' TIME, AND DO BETTER! read more

I had a bad experience in the Fremont Office, decided to use my second paid treatment at the Milpitas Office hoping for a better experience. My appointment was scheduled at 4:00 pm with an arrival time at 3:30 for 30 minutes of numbing cream before the procedure. Arrived at 3:30 but by the time I parked and found the place it was 3:45 pm. I got a call from a front desk receptionist by the name of Michelle. (Did not introduce herself, rude little superstar) Didn't ask if I was almost there. She simply said you are late, don't have the 30 minutes for the numbing cream. Said that I could do without the numbing. I told her I was almost there, that I would take the 15 minutes I had and asked for directions because I could not see the place. She told me I was at the place already, well if that was the case I wouldn't be asking for directions. Either this staff is under paid or well overpaid to have the attitudes of damn morons. It turns out the nurse was running late and I ended up with the numbing cream for 40 minutes. The fact that I was late was my fault. If I had the numbing cream for five minutes or forty minutes was not a reason for Michelle to act stupid. On my Fremont review the reply was contact customer service directly to discuss. I guess there is enough good reviews to avoid reaching out to customers directly. The nurse on the other hand was very, very, very nice. Five Star Review to her. On a positive note I got a message letting me know that over 200 people had looked at my review. That is good enough for me, if I can discourage one customer away from poor customer service is a win for me. read more

I cannot recommend LaserAway enough! I've been getting my lips filled here, and Carrie is truly a master at what she does. She's incredibly skilled, precise, and has such a gentle touch--I always leave feeling confident and looking natural but enhanced in all the right ways. She listens, explains everything clearly, and makes the whole experience comfortable and even fun. The front desk team is just as amazing. Savannah and Michelle are warm, welcoming, and so on top of things. I especially want to shout out Savannah, who was beyond helpful over the phone. She patiently walked me through current promotions and helped me understand all my options without ever making me feel rushed or pressured. It's rare to get that kind of thoughtful customer care, and it made all the difference. The whole experience at LaserAway has been five stars from start to finish--friendly staff, skilled professionals, and results that speak for themselves. So grateful I found this place! read more

Extremely disappointed with the unprofessional customer service. I asked a staff member for a Microneedling RF price quote, and I wanted to buy their botox package and she told me to wait while she got the information. Instead, she immediately started helping another customer who came in after me. It completely wasted 30 minutes of my time. I walked out and never come back. read more

I was a bit disappointed initially because I came in for my first appointment and was sent home after spending an hour there for numbing. they informed me AFTER I was already numbed they I couldn't get filler if I saw the dentist within the past two weeks. I wish they asked me this before I was numbed. Aside from that, getting 1mL of lip filler went really well. I like that they did not do the entire syringe at once but rather in two sessions: 1 session I did 80% of my syringe, and came back in 4 weeks to do a touch up. A bit on the pricier side for lip filler but definitely worth it in my opinion to go to professionals instead of random places on instagram, as lip filler can be dangerous. read more

I can't believe I have waited so long to get laser. After my mom and sister were mortified to hear that I was using a razor in today's age and day I scheduled a consult at lasers away. I am only two sessions in so can't comment on the results. My nurse for both sessions was Carrie, who is super sweet, thorough and quick. I have had laser here and there in the past and Carrie is the only one who tells me how many zaps and where she is going in. Savannah has always been super friendly and helpful as well. Great customer service! read more

Several yrs ago, I attempted to give Laser Away in Mountain View a try but I decided not due to the situation they caused. Several years fast forward they had a promotion and I wanted to give it a try. Had an appointment for December 2024 for a small area. I felt nothing for my treatment other than air blowing quick across my skin. I walked out of my appointment and checked with my car mirror under a good lighting. They missed several spots. To have spend that money and not taken care of, I just don't feel it was worth it. I wrote them a review regarding my appointment experience and it was ignored. They only came back with more sales to see if I would be interested to book my next session. On the same day after a few minutes of leaving my appointment, I was bombarded with same text messages asking me if I would like to book my next appointment. I mean my first appointment didn't even go so well, so that was annoyance follow up. I swear the management only knows how to sorry. I am sorry too that I have to give this review for your poor service. Would prefer giving zero stars. They put sales top priority above anything else, and cheat on customers. Customer satisfaction is NOT their priority. read more

The receptionist at LaserAway, named Michelle Nguyen, was very kind and helpful. Everytime I come to LaserAway, I see her at the front desk, and she is always able to help me with my questions while explaining very thoroughly. She always updates me with promotions and helps me with scheduling. Michelle is always kind and joyful and makes the experience easygoing. Make sure you book with Amy, who is my nurse that helps with treatment. She is gentle and knowledgeable as if she has much experience and explains the process and aftercare very well. read more

First of all .. I wasn't even offered solution to what I was actually asking for. I had a couple of scars and a couple of dark/pimple spots that I wanted for it to go away. I asked a million times if that was possible before I signed up. Olivia spoke to me on the phone for more than an hour convincing me and promising me that I am the perfect candidate for clear and brilliant. That all the scars would 100% go away. Making false promises and false marketing is not cool. Highly unprofessional really and reflects badly on such a reputed brand. Reputed brands don't go about making false promises behaving like aggressive aunties who exhibit hood like behavior to sell you MLM jewelry, Tupperware, Avon, Herbalife, Lula Roe or rope you into Amway. Believe me I've come across many such huns in my life. Had my fair share of them. I was made to sign up for 6 treatments. After the 5th treatment, my skin became WORSE. My face more tanned and pigmented. My scars even more prominent and deeper. Even more dark spots popped out on my face right after the 5th treatment. Instead of going for the 6th treatment they offered me two Hydro Facial instead for blackhead removal. Honestly speaking, it didn't remove ANY blackheads from my face especially my nose. It was absolutely useless. I really enjoyed my very first treatment at the Palo Alto location. The front desk and nurses were absolutely classy, sophisticated, knowledgeable, genuine and highly professional. Their treatment too was nothing short of a Spa Day. Their service and results were that good. My skin felt so tight, taut and awesome for a whole month after my treatment at Palo Alto. But after that I had to opt for the Milpitas location as it was the nearest one to my home. Let me tell you one thing, the nurses are polite. Yes. A couple not that knowledgeable. But the service was so bad. Not even 1/4 the quality of service that I received at Palo Alto. Don't even get me started about the front desk. You get that rude and fake vibes so much from them. 1/10 the professionalism of what the staff at Palo Alto displayed during my appointment at their location. Milpitas Laser Away felt like a whole different world than the one at Palo Alto. Professionalism and service at Palo Alto being a class apart really. The front desk at Milpitas will really make you feel uncomfortable with their vibes. The only saving grace was their Laser Hair Removal package. That was the only thing that was actually effective, worth every penny and worked. Save yourself the trouble and the money and go to Laser Away, Milpitas, only for Hair Removal. For all other services, kindly head to a med spa. My skin looks so bad now. It was a much better before I started the treatment at Milpitas. It's highly pigmented, more spotty and the scars look worse. Not to mention false promises and advertising. If you ever choose any other package or treatment other than Hair Removal, then head to Palo Alto instead to be treated with courtesy, respect, high quality service, kindness, compassion and professionalism. Genuinely. They have the level of professionalism that you see with doctors, nurses and staff members at big hospitals like PAMF. Meanwhile the experience at Milpitas was passive aggressive/silently hostile and patronizing even. read more

5 stars for RN CARRIE specifically!! I went to her for my lip filler and she NAILED IT! I enjoy looking at my lips everyday even months later read more

I found this location very convenient for scheduling and happily close to home. It is located across the great mall and located next to Trader Joe's and the apartment complexes. With all laser away locations, I get greeted and helped quickly. They are strict for arrivals so don't come late as they will make you reschedule (which can be many weeks away if there no slots). You can cancel in advance without charge but up to 24 hrs before appointment. Came here for laser hair removal services. Met with different nurses. They were all kind and professional. They ask me how I felt with the results so far. Some gave me ice to numb areas that are more painful to me. They offer steroid / aloe Vera cream/ gel after for comfort as needed. I tell them to avoid my tattooed ombré brows and they sometime cover it up while Lasering. My sessions are only 15 mins to do Small areas like face and pits. It's great that it doesn't take long for me. If doing legs that would be considered a large area and can take much longer. Sessions get booked every 4-6 weeks depends on area I had really good results for my armpit hair removal. I used to have thick dark hair that would grow out fast every few days. I have light Asian skin so it happens to work well for lasering. It would be embarrassing and required frequent up keeping with shaving and epilating that I got tired of it. Now my hair is like 90% gone. I don't even shave really. If there's any here it's super thin now. TMI but I do kinda notice /can smell my BO more without the hair lol. I had a total of 8 sessions Now for the face, I wanted to get rid of my upper lip hair. I would say only 50-60% reduction by the end of my 10 sessions and thought I would have more gone. I still see hairs growing but it's thinner ( a big plus at least) and still need to shave/ micro plane off though. TBH a bit disappointed with results. Maybe my expectations were too high because the armpits had better results. They did say to me that facial hairs are more stubborn and you can't expect 100% hair to be eliminated. At this time, I am not inclined to do more facial services because it's pricey and not sure if another 1-2 session would make much of a difference (plus not sure if they will work around my lip blush). Tips If you're new to laser hair removal, make sure you understand the before and after care. First time I went I wasn't given the instructions to not pluck nor epilate them armpits for at least a few weeks/ month. You basically need hair root present for the laser to target. Also you need to plan around or avoid direct sunlight / sweating activities right before/ after laser. Also don't do a lip blush tattoo because they won't work within 1 inch of any tattoo ink so I had to wait until I finished all Laser sessions on face to finally get my lip blush In general I do want to comment that I dislike how LaserAway does not transparently show their prices for their services. They want a rep to call you and tell you the prices and then they'll tell you that they have a special deal or offer for you if you do a package. They say the more you add on the better the savings. I think it's annoying/ shady practice and you may find other laser places prices are much cheaper. However I chose LaserAway at the time because I saw good reviews online and noticed that it was a popular and reliable chain (and a friend said she went and has good experience with the brand). I believe i get grand fathered pricing for optional maintenance "package" for once a year or so lasering. I know it's their job to try to sell more services and packages. But I don't like to be pushed or pressured into buying things I have not tried their other cosmetic services so I cannot comment on read more

Nice front desk but I had to wait an hour for my treatment even though I had an appointment time. They moved me into a different room where I sat and waited longer. No one came to check up on me or give me any updates, lack of communication. If there were delays I would've been okay if they let me know what was going on. I had to come out myself and ask if I would be treated soon because it exceeded my appointment time. Palo Alto location is much more accommodating and friendly. read more

TLDR: I was made to feel uncomfortable by the inhospitable desk staff for my Saturday, 10/26 11:15 AM appointment. Nurse X was the only good thing about my experience today. I do not recommend this location due to dismissive personnel and bad appointment management. The review: I've been a customer for ~3 years, and been to the Laseraway in Emeryville, Oakland, and SF. At all these locations, desk staff and nurses have been super congenial. Then there's Milpitas ... This morning, I came in on time for my 11:15 AM appointment, to no acknowledgment. I asked if I could check in and the receptionist made me feel like I was bothering her. After waiting nearly 15 minutes, I ask them how long the wait will be. Their only answer is that they're backed up. They're always backed up. I've come here 4 times, and every time, I've had to wait upwards of 30 minutes. No other location has made me wait like this. What is the point of having an appointment??? While I waited, I went to grab some coffee. The machine was out of water, so I ask one of the girls if they could refill it. Again, I'm made to feel like a nuisance. Just horrible mean girl crap. A few minutes later I get shown to my room, and Nurse X (pretty sure she said that was her name) came in with the greatest attitude. Laseraway nurses are always SO nice. She made my experience there today as positive as it could've been (considering...). After my session I go to set up my next appointment and the girl sitting nearest to the wall was just insufferable. Passive aggressive, overall bad attitude. I end up telling her that I'll just make my appointment over the phone. She has the gall to be fake nice at this point. I'm completely turned off from this location, and won't be back or be recommending it. read more

My nurse was informative and easy going. I felt super comfortable and I enjoyed our girl talk! I think she went by X? I'm not entirely sure but she was able to answer any questions I had about the different services they offered. The highlight of my visit was their receptionist Mercedes! She was so sweet and she kindly reminded me I had a $300 credit that was about to expire in 2 days. So a big thanks to her! I loved her energy. read more

It is known that laser hair removal works differently for each person. I am glad to say that I have been experiencing great results and there is no more ingrown hair. I purchased a package during Black Friday and received a discount. Priori to that I used to wax my body and at some point it stopped working the way it used to. When I calculated how much I spent on waxing my entire body in the span of one year compared to how much I spent on laser treatment for full body, I realized that laser hair removal isn't as expensive as we all hear. The difference is the payment for laser treatment is often paid upfront. LaserAway also offers payment plan. During the past year I got to know some of the nurses who work in Milpitas location and most of them are such sweet people. I would definitely recommend LaserAway for people who want to explore this treatment. read more

LaserAway - Way to locate - Laser Hair Removal Near Me - Milpitas, California

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I would give the Milpitas location a zero star if I could. I had my appointment at 5.30pm today (Tuesday, they close at 6pm, they usually close at 7/8pm). I've previously had them cancel on me for being 6-7 minutes late. The receptionist desk had two assistants Nadia and Nicole, who checked me in and made me wait 26 minutes to tell me that they're behind and could not accommodate me and to get me rescheduled. I insisted on having the appointment done so after some back forth they took me in. The nurse (Jasmine) took me and got me setup. She said she was using the same setting as always and started my treatment. She tested out 3 different settings on my right hand and it was too high so told me she was reducing the treatment settings, the first 3 attempts hurt a lot and left burn marks and she said it was nothing and would go away. 4th attempt at a reduced setting she continued through the rest of the Arm and I insisted the pain was getting worse. She then reduced it to a setting that felt as normal as always and continued till she finished the rest of the treatment (this session was for both full arms). Towards the end of treatment few minutes later, my right arm was hurting terribly and I was queasy. The nurse then accepted the marks were actual burns and proceeded to put aloe and lotion on it. The nurse agreed I need to visit a doctor but they couldn't take me. I was not okay to drive. As I walked out there was only Nicole at the front desk who visibly looked amused. They were closing at 6pm, it was around 6.20pm at the time they asked me to leave, see a doctor if needed and that my next appointment could be scheduled later. The nurse escorted me back to my car. I called the LaserAway number online 888-264-1525 and requested medical assistance and help to file a complaint. This was as I waited in the car for my husband to come take me to the doctor as I typed this message using my left hand. The person at the end of this line said, my director will call you back and disconnected. 45 minutes later, no call back from LaserAway. This is the worst experience I've ever had. See burn marks for reference. I will be escalating this further. (Experience documented here is just the gist, actual interactions were worse) read more

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I like how clean the place is. The service is pretty quick, with good results, my hair growth have drastically decreased after just a few sessions. I got the 10session package and I'd say it's worth it. read more

I've been coming to LaserAway for years, and I've always had a great experience. My most recent visit was amazing. Aimee was super friendly, easy to talk to, and made me feel so comfortable the entire time. We had such a nice conversation, and I truly enjoyed my appointment. I'll definitely be requesting her again! The rest of the staff was also very helpful and assisted me throughout the process. Excellent service as always! read more

Place looks modern, bright, clean, inviting. Enough parking on the opposite side of the street. Nurses Carrie and Lydia were a delight to work with in my first two appointments. They took exemplary care and made even better conversation to distract away from any pain. The level of pain depends on the coarseness of hair, for me, it was generally minimal except certain parts on chest (I am a guy). The actual procedures was pretty efficient, takes 60% of the allotted time. No adverse reactions afterwards. Everyone's friendly and smiling, keeping the patients positive. Overall, glad to visit Laser Away Milpitas, would recommend. read more

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Not impressed. My experience a couple of times as I purchased a package with 3 treatments. I felt like this chain is a fast approach to skin care treatments and not a spa environment or experience at all. The girls are very young and I didn't feel confident in the chair both times. Not to mention there's been zero results after an expensive treatment. Waist of $4,000 read more

Great place to get laser hair removal. I love the employees like Maggie, Savanah and Nadia. But there nurse, Mckayla and Carrie omg she's so nice, and does a great job. They're so welcoming, accommodating, they offered me me water. You don't see good customer service nowadays! The prices are good when on sale. They're laser are top notch tech. I've seen other cheap places with not good tech laser. read more

Manager was super sweet and friendly! All staff was very pleasant to talk to, clear and brilliant treatment went very smoothly.

After finishing my laser session, I noticed what appears to be mold underneath the sheet of the bed. This was my first time visiting the Milpitas location so consider it my last. read more

LaserAway - Mold - Laser Hair Removal Near Me - Milpitas, California

Of all the LaserAway centers I've been to, this is hands down my favorite location. All of the staff is friendly and very professional. They take their time to explain their every move and are knowledgeable about their practice. Erica helped me 6 months ago, and as someone who works in customer service / sales, I commend her for her hospitality. It was next level and made me feel so reassured and safe. Even though I recently located out of town, I'll try my best to continue booking at this location because they're great! read more

To start with, this is a fresh new location for Laseraway. Though it is a bit of a drive from my place, whenever i go here i feel pampered. Alisa the front desk receptionist is so welcoming, friendly and takes good care of your scheduling needs. She has scheduled my next few treatments. Sorah, my Clinician Nurse who always does my Clesr And Brilliant at this location is one of the best! She can even remember me everytime i come and do my treatments. She has full knowledge of what she is doing, she make sure you are confortable through out the treament process. She will explain the post care treatment as well. You could never go wrong with this new Laseraway location. Everyone is friendly, accomodating and best in customer service. read more

LaserAway - Laseeaway Accent Wall at Milpitas - Laser Hair Removal Near Me - Milpitas, California

What a great way to start the New Year by looking and feeling like a million bucks (but thank god that it doesn't cost an arm or leg like other med spa)! I enjoyed being pampered here! I had Ellie who is an amazing nurse that did my laser treatment. I would definitely recommend going to this location in Milpitas. The facility is newer and less crowded than other locations. I enjoyed the wonderful hospitality of the front desk staff: Mateo and Alejandra. They were so amiable to everyone and was so quick to get everyone serviced without any delay. They were so kind enough to squeeze me in last minute to get serviced without hesitation. I really appreciate how they would keep checking in with customers to help them feel comfortable and at ease. I love the great customer care they provided from beginning to end. You guys are all amazing! read more

I received a second laser tattoo treatment at this location (first in Santana row) and did not feel the experience was comparable. The nurse was very nice, however I didn't feel that she used the tattoo laser machine very often. The Santana row location was very prepared and the laser process was done in 3 seconds. At this location, I didn't really feel the laser at first and the nurse asked if I had even felt it. After messing with the machine some more, I felt the laser slightly more, but nothing like Santana row. On top of this, I somehow paid more than my first laser treatment on a Black Friday deal (2-3 months after first laser). I received a call back about my experience, with the explanation being that Santana row has a stronger laser. I had the expectation that the equipment and experience would be the same at all locations, however it appears this isn't the case. read more

I love LaserAway at the Milpitas location. The staff are super friendly and very knowledgeable about all of the services. The aestheticians always do a wonderful job on the procedures that I get done. I'm very satisfied with the finished results. Definitely worth the Self Care investment! read more

I won't speak to the outcomes of their services, since everyone's skin is different, but from a business perspective, be very careful engaging with LaserAway. I find them to be unethical and uncooperative. They do not put patients and clients first. They recommended and approved me for IPL, so I purchased a package of six treatments. First one went great. But when I went to my second appointment, I was told their policy changed and my skin type no longer qualified. That's fine-- I can respect prioritizing people's health. But the issue here is that they said they have a "no refund policy," and would not issue me a refund for the remaining balance. I called and emailed four times to speak with someone, and was told that someone would call back or reach out. Never happened. I've been disputing the charge through my credit card company. LaserAway finally came to the table with a counterclaim that I received partial treatment and therefore am entitled to a partial refund. But I paid $1899 for six treatments. $1899 divided by six treatments is $316.50 per treatment. Their counterclaim states that they rendered $449 worth of services by giving me one treatment. How does that make any sense? LaserAway is trying to change history by charging a la carte pricing and giving me less of a refund than I'm owed. It's THEIR policy that they changed that disqualified me from receiving the remaining treatments, so any discounts I received for purchasing a package of six treatments should be reflected. It's been a long drawn out process, and I'm not interested in more paperwork. So this Yelp review is just to help future and current clients protect themselves. Good luck, folks. TLDR; Unclear policies that change on a whim and don't follow the rules of math or business ethics. read more

This place is absolutely amazing!!! Every single lady you speak to here is a DREAM. So helpful, so sweet, so happy and so BEAUTIFUL. If you have any questions they are all so happy to answer. Whether you go for filler, botox, laser etc everyone is a PRO. They know exactly what they are doing and educate you in such a professional way. read more

They keep changing the time of my appointment without asking me. Ive had my appointment time changed 3 times first it was at 6:30 then they changed it to 5:15 and lastly 5. I don't appreciate not being asking because I might be busy at the time they change it to. read more

I had my instant glow facial done by Alisa. She was very soft spoken and sweet. Now just because you have the art of speaking sweetly does not mean that you compromise on the quality of service given to your clients. She clearly missed doing the space between the eyebrows and most definitely also missed doing the chin area. When I asked her about the chin area, she said she did it but I did not feel it at all: She did complete the facial but I felt cheated as she did not cover the full face area. I am very disappointed by the lies these technicians learn to speak. read more

I purchased a package and had been to this location twice before today. I booked my third treatment at my last appointment for today. The girl at the front desk told me that she didn't haven't me scheduled for today. I showed her the text message confirmation and she said she was sorry but there was nothing she could do about it. I worked my entire schedule around this appointment. I am a nurse and work 5-6 days a week. Today was my only day off in a 10 day period. Not only has this delayed my treatment, it wasted my entire day off. That is terrible customer service. She should have fit me in, or asked me to come right before they close and she would squeeze me in at the end of the day. She said she couldn't squeeze me in because there were no appointments available. I understand that there are no appointments available, but it was their mistake and they need to fix it. She said she would try to get me a free treatment.... I don't want a free treatment, I want my current treatment that I paid over $2,000 for, to be effective and on time. I asked for her managers number and she said she doesn't have a manager. I will not be returning to this location and I advise anyone else never go to here. read more

I used one syringe of Revanesse filler and loved the out come. Would highly recommend! read more

LaserAway - Revanesse Lips - Laser Hair Removal Near Me - Milpitas, California

I have gone to a lot of LaserAway locations and I was SOOOOO HAPPY when I found out that the new Milpitas location was opening next door to my house! The front desk staff is always super friendly and helpful, which always makes my visit pleasant despite the expected hot face I have when I'm leaving . I have definitely found my favorite laser tech and that is Sora. She has a technique that I feel I get the best results from. I highly recommend her if you are looking to have faster results from the Clear and Brilliant treatments and are ok with the higher level settings. I also get xeomin and Botox at this location with Sora, who is also an expert injector. Highly recommend! read more

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Great experience. Of course I went in a bit nervous cause it was my first time getting laser hair removal service and my pain tolerance is weak. The ladies at the front desk were really friendly and the nurse who did my treatment (Sorah(?)) was really nice as well. Before the treatment started, I was told there should be minimal to no pain except towards the middle area (underarms). The warning was spot on.. definitely felt it in the middle of the underarm. It wasn't too bad.. just a few moments of discomfort. I was given aloe vera to apply myself when the treatment was done. After leaving, I did feel some mild discomfort for about 5-10 minutes or so but it went away. The laser treatment itself took less than 5 minutes. This facility has only been open for about 3 weeks and it is so new and clean. Love! Will be back every 6 weeks as recommended until my treatment is done! I am excited to see the end result. read more