Summary My recent Thermage treatment at LaserAway on 7/13/2024, costing several thousand dollars, was marked by significant delays, unprofessional conduct, and an incomplete session. This visit left me feeling disrespected and undervalued as a customer. What Happened Date of Visit: 7/13/2024 My 4:15 PM appointment was delayed by 30 minutes without notice. Despite having SMS confirmation of the original time, the front desk dismissed my concerns and unprofessionally suggested I shouldn't have scheduled back-to-back appointments. When the treatment finally began, the nurse incorrectly stated that my last session was less than six months ago, though it was actually in January 2023. She almost forgot to take the required photos and moved me to another room in the middle of treatment due to an incorrect setup, causing further delays and discomfort. To make things worse, I requested the same intensity level as my previous sessions, but the nurse insisted on a lower intensity with a faster pace. The machine frequently displayed a "too warm" error due to the nurse's failure to apply cooling gel on my face. The treatment, which started around 5 PM, was abruptly halted at 6:50 PM, far from completion, administering only 537 out of 900 pulses. My neck was left partially treated. In the end, the front desk informed me that the nurse had worked overtime because the Thermage treatment was expected to be completed within one hour. This explanation was confusing, as the intensity of the 900 pulses can vary greatly among individuals. I had only received 537 pulses when the treatment stopped. Date of Follow-up: 7/19/2024 12:00 PM I had a makeup treatment on my unfinished neck with 300 pulses, concluding this issue. However, this time, I was treated with the lowest level of 1, whereas my previous treatments were at least 2.5 - 3. I didn't argue this time as I just wanted to finish the whole thing as soon as possible. How I Feel I felt like I had paid thousands of dollars to be treated unfairly and disrespectfully. This was the worst experience I've had since engaging with LaserAway, considering I have been treated in various clinics across the Bay Area. The delay was due to a malfunctioning machine, for which I should not have been penalized. I was so distressed that I cried, feeling the entire situation was profoundly unfair. As a customer, I feel compelled to speak out so others can avoid this specific clinic or a similar experience. In the End As a longstanding customer, I now question my confidence in continuing to use LaserAway's services. I still have many unused packages and bonus cash in my profile. Everyone deserves to be treated with respect and professionalism, especially as a customer. This is why I have to speak out at least let other people know. read more

I did a Thermage treatment on Nov 11th 2024 at this location and despite multiple calls, consultations and aggressive sales calls full of promises I saw ZERO results. On the contrary I would say my skin looks even worse. It was a complete waste of money, $1,400 and now I am stuck paying off the loan. Such disappointment. read more

Extremely disappointed with this location. I had a 5:15 apt for my first ever laser removal session. I arrived at 5:12 and they told me they had me down as a 5:10 and had already given my spot away to the next customer and I had to wait 2 hours to get serviced. I had not received ANY type of call or communication for them asking if I was coming/running late. + I was actually early to my true appointment time. Reception did not even care that they messed up my booking time and did nothing to compensate or fix the situation. I guess this location does not even have a 5 minute wait period, they will just book you down earlier than planned and give your spot away after 2 minutes. Obvious they didn't value my time as a customer. Rude and snotty service. read more

LaserAway - The official email of my actual appointment - Laser Hair Removal Near Me - San Jose, California

I've held off writing this review since 2018, and recently I wanted to try Laseraway again for Botox. Did not really have a great Botox and experience in 2018. This woman in the front talked me into getting a different type of injections. She claimed they would last longer than Botox. That product she recommended didn't last more than 6 weeks. It was such a waste of money. So here we are 2021. Decided to give them another shot. I got someone who called for a "consultation". It wasn't a consultation. Let's be real, and call it for what it was. A sales pitch. The girl on the phone was super pleasant, which was nice. However, I made it explicitly clear to her, I will pay everything in full once I can make an appointment for myself (that did not conflict with my schedule). She wanted the payment right away, and wanted to schedule something on Tuesday. I have an on going doctor appointments on Tuesdays. So I would have to call, and see if I can get a rescheduled. I told her I would reach back out at the end of the weekend. She agreed. When I checked my email, surprise! I get an email saying I had to pay today. No. Absolutely not. That's just tacky, and desperate. A real consultation would, be asking questions like: What skin concerns do you have? What medication are you taking currently? Would you be able to come in for a skin analysis? So I think I'm going to go back to my mom and pop owned Botox place in SF. read more

LaserAway - I explicitly had said, I will pay for the services once I can make an appointment, and I will get back to them. This sounds desperate. - Laser Hair Removal Near Me - San Jose, California

Amazing staff and service at Burlingame, Great results. They have good packages at times. -------------------------------------------

Just Started Getting Lip Filler This Year I I'm So Happy I Waited Cuz Talking To Different Places Laseraway Was The Only One That Felt Right Everyone Is So Nice . They All Know Their Stuff. I Can't Think Of Anywhere Else Is Rather Get My Treatment Highly Recommend Laseraway 5 Next Time Botox read more

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I'm sorry to say that's just a money scam! Please be aware ladies, I spent like $4000 to treat myself for my 40th birthday and I got 0 results. Very disappointed read more

With all laser away locations, I get greeted and helped quickly. They are strict for arrivals so don't come late as they will make you reschedule (which can be many weeks away if there no slots). You can cancel in advance without charge but up to 24 hrs before appointment. This location is in Santana row. You can park by the parking structure or the garage next to it. I'd imagine it's hectic trying to get to the appointment on weekends potentially, so I'd recommend scheduling it on weekdays or very early mornings if you can only do weekdays to avoid the rush of nearby shoppers. The receptionist was able to help me and informed me that there would be new laser away locations that would be closer to my home. Came here for laser hair removal services. Met with different nurses. They were all kind and professional. They ask me how I felt with the results so far. Some gave me ice to numb areas that are more painful to me. They offer steroid / aloe vera cream/ gel after for comfort as needed. I tell them to avoid my tattooed ombré brows and they sometime cover it up while Lasering. My sessions are only 15 mins to do Small areas like face and pits. It's great that it doesn't take long for me. If doing legs that would be considered a large area and can take much longer. Sessions get booked every 4-6 weeks depends on area I had really good results for my armpit hair removal. I used to have thick dark hair that would grow out fast every few days. I have light Asian skin so it happens to work well for lasering. It would be embarrassing and required frequent up keeping with shaving and epilating that I got tired of it. Now my hair is like 90% gone. I don't even shave really. If there's any here it's super thin now. TMI but I do kinda notice /can smell my BO more without the hair lol. I had a total of 8 sessions Now for the face, I wanted to get rid of my upper lip hair. I would say only 50-60% reduction by the end of my 10 sessions and thought I would have more gone. I still see hairs growing but it's thinner ( a big plus at least) and still need to shave/ micro plane off though. TBH a bit disappointed with results. Maybe my expectations were too high because the armpits had better results. They did say to me that facial hairs are more stubborn and you can't expect 100% hair to be eliminated. At this time, I am not included to do more facial services because it's pricey and not sure if another 1-2 session would make much of a difference (plus not sure if they will work around my lip blush). Tips If you're new to laser hair removal, make sure you understand the before and after care. First time I went I wasn't given the instructions to not pluck nor epilate them armpits for at least a few weeks/ month. You basically need hair root present for the laser to target. Also you need to plan around or avoid direct sunlight / sweating activities right before/ after laser. Also don't do a lip blush tattoo because they won't work within 1 inch of any tattoo ink so I had to wait until I finished all Laser sessions on face to finally get my lip blush In general I do want to comment that I dislike how LaserAway does not transparently show their prices for their services. They want a rep to call you and tell you the prices and then they'll tell you that they have a special deal or offer for you if you do a package. They say the more you add on the better the savings. I think it's annoying/ shady practice and you may find other laser places prices are much cheaper. However I chose LaserAway at the time because I saw good reviews online and noticed that it was a popular and reliable chain (and a friend said she went and has good experience with the brand). I believe i get grand fathered pricing for optional maintenance "package" for once a year or so lasering. I know it's their job to try to sell more services and packages. But I don't like to be pushed or pressured into buying things I have not tried their other cosmetic services so I cannot comment on read more

I've seen three girls in the front. A tall one with really long hair, another one with blonde hair. These two are nice but the third one with curly/ wavy hair is so rude. I will not be returning to this location. She made me feel unwelcome. read more

I would give the Milpitas location a zero star if I could. I had my appointment at 5.30pm today (Tuesday, they close at 6pm). I've been previously told that I'd have my appointment canceled for being 6-7 minutes late. The receptionist desk had two assistants Nadia and Nicole, who checked me in and made me wait 26 minutes to tell me that they're behind and could not accommodate me and to get me rescheduled. I insisted on having the appointment done so after some back forth they took me in. The nurse (Jasmine) took me and got me setup. She said she was using the same setting as always and started my treatment. She tested out 3 different settings on my right hand and it was too high so told me she was reducing the treatment settings, the first 3 attempts hurt a lot and left burn marks and she said it was nothing and would go away. 4th attempt at a reduced setting she continued through the rest of the Arm and I insisted the pain was getting worse. She then reduced it to a setting that felt as normal as always and continued till she finished the rest of the treatment (this session was for both full arms). Towards the end of treatment few minutes later, my right arm was hurting terribly and I was queasy. The nurse then accepted the marks were actual burns and proceeded to put aloe and lotion on it. The nurse agreed I need to visit a doctor but they couldn't take me. I was not okay to drive. As I walked out there was only Nicole at the front desk who visibly looked amused. They were closing at 6pm, it was around 6.20pm at the time they asked me to leave, see a doctor if needed and that my next appointment could be scheduled later. The nurse escorted me back to my car. I called the LaserAway number online 888-264-1525 and requested medical assistance and help to file a complaint. This was as I waited in the car for my husband to come take me to the doctor as I typed this message using my left hand. The person at the end of this line said, my director will call you back and disconnected. 45 minutes later, no call back from LaserAway and I'm waiting outside the location for my husband to take me to the doctor. This is the worst experience I've ever had. See burnt marks for reference. I will be escalating this further. read more

LaserAway - Laser Hair Removal Near Me - San Jose, California

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I have been LaserAway client for over 10 years since Santa row and Los Gatos locations didn't exist. Eventually, the company gets bigger in the Bay Area and of course more locations. I honestly don't know what changes have been made in the company's administration, management, or rules since last year that have caused the quality of everything to drop 100 percent from customer service at the front desk to other services. I have made an appointment with Janet for filler at this location at 5 pm since long time ago. The store has confirmed with me three times and last time was yesterday. Today, a girl who I forgot the name called me at 3 pm to say an emergency happened and Janet is not able to see me! I can keep my appointment with Magen!!!! Can you believe how many times I was going through same situation for the last minute cancellation with this location and Los Gatos location since beginning of 2024? Do you know how many times they have been charged my appointment in another day from 12 to 2:30 then to 4:30 then canceled!!!! Do you really care about people's time? Do you have respect for customers? Do you know that people try to manage their time with work, family and... to make this appointment? It is unbelievable! As a loyal customer who sent you so many clients this situation made me so unhappy and unsatisfied. Why are all customers being threatened by text messages before appointments for late cancellation fees but there is no penalties for LaserAway towards customers for bad customer service, nurses with poor work quality and last minute cancellation call or message and so on... !!! I was always the most satisfied customer and my old reviews proves this! These days, I have a feeling that it has been a while that there is no supervising my over the quality of services at least at these two locations. "I don't have any idea about other locations"! Some of front desk employees acting like a manager these days. Excuse me?! I imagine that everyone should know the extent of their responsibilities based on the standards of their position. I miss those years that Norma was working at store. Jamie, at Los Gatos is doing great. Thanks to her. I had a few conversations with her regarding my concerns and she tried to help. But there is an Egyptian saying that goes, "You can't clap with one hand," which emphasizes the importance of collaboration, cooperation and teamwork. Of course, the most important part is a fair and knowledgeable supervisor. read more

I was really disappointed after purchasing laser hair removal treatments again. I had service with them initially in 2015, now almost 10 years later you would expect them to have better or updated technology. This was one of the first things questions I asked before purchasing the package. I was assured they had new machines with the most updated technology. When I was in the room getting ready to do laser again I saw that the laser machines were NOT new. It was old and looked the same as 10 years ago. I understand that there machines are expensive and maybe it's not viable to keep updating them but don't mislead your customers. The staff has never been friendly so I'm not expecting any different now. The last appointment I had, I walked up to the front desk and was ignored so I left without scheduling my next appointment. I will go back but only because I have already paid thousands of dollars for my treatment. read more

Maggie at Santa Row location is extremely rude and unprofessional. Very aggressive sale pitch. When I convey to her, I'm not ready to commit and need time to think it over since full payment is required upfront to schedule appointment when treatment is booked out over a month. She told me to go look else where. I was taken back by her horrible attitude and would never consider this place again. Management need to hire employees with better manner read more

My experience with Laser Away has been nothing short of amazing. Jordan is not only very knowledgable, she also makes you feel heard throughout the entire process. Her professionalism and passion is truly unmatched! I'd recommend anyone interested in feeling good about themselves to reach out to her and LaserAway when you're ready. Best self care choice I ever made! read more

Yesterday I was feeling quite nervous because I had a different nurse than usual, and I wasn't sure if I'd feel comfortable. But Brenda was absolutely wonderful--she listened attentively, made me feel at ease, and supported me through the entire process. Thank you for your patience, empathy, and great sense of humor. And thank you, LaserAway! I'm always impressed to meet nurses who truly love what they do. Congratulations on having such a dedicated and compassionate team! read more

I had my first Clear and Brilliant treatment Saturday and today my face looks like this. I'm absolutely horrified. I followed all of the aftercare advice and my face is covered in bumps and I look absolutely horrendous. I called them this morning to speak with someone and they never called back. It's itchy, painful and only getting worse. I'm cancelling the rest of my treatments and I hope my face returns to the way it was before. I'm incredibly upset. I'm hoping I'm not permanently scarred. read more

LaserAway - Laser Hair Removal Near Me - San Jose, California

So far so good! I love how clean and organized this location is. The waiting area has water coffee tea and super clean comfy chairs nice music etc. The staff is SO nice! I've only been here for a few laser hair removal treatments as well as cool sculpting so I can't quite say if it really works yet. I will say that they make you super comfortable and that nothing hurts. It's also really cool that they have a payment plan for those that need it. Overall, I've been having a good experience thus far. read more

BLOWN AWAY with the Santana Row location!! These ladies are the best of the best! From the beauties at the front desk, welcoming you as you walk in, to Janet the R.N. who is A- Mazing! The front desk is so over the top warm, and inviting, that you feel like they are truly, genuinely happy to see you. They are truly the most down to earth, genuine, suave, and on point customer service team. Nurse Janet is truly such a caring, genuine human being. She takes every opportunity to communicate the procedure/s with impeccable detail. She understands how important it is for questions to be answered, educating her patient's to keep them well informed. The entire experience made me want to stay longer, LOL. If only they had massage and meals too! Thank you Team Santana Row, you are truly wonderful, caring human beings! read more

I have been coming to laser away for laser hair removal and it has been amazing, I'm seeing it working more and more each treatment. Everyone is super nice, informative and helpful. Kate was super helpful with all the questions I had and informative. Definitely doing more procedures in the future! read more

I'm just curious; is LA's motto "How can we provide the worst customer service for our clients?" Cause they've been killing it w that methodology for a while now. Been a customer since 2018 with close to $8k spent in this clinic to remove my hair. Not only the hair is not removed and I have to continue to spend money for my never ending "maintenance" treatments, I have to deal with their bad customer service too. Called to reschedule my lip and chin appointment (legit takes 2 minutes! Correct me if I'm wrong) and they asked me to pay $50 after 6 years of being their client and being $8k deep w no satisfactory result! I just booked new hair laser removal treatments at a different clinic. But this is truly horrible customer service & very disappointing. read more

I love the service here. Everyone is so knowledgeable and the nurse doing my LHR was so sweet. I look forward to my new journey of tattoo removal! Site director Evaniece was absolutely wonderful and helped me with all my questions surrounding my new treatment package. Great experience! read more

I requested a virtual consultation, wasn't sure if I wanted to do anything and so I didn't show up. Laser Away has now CALLED AND TEXTED OVER 8 TIMES IN 3 DAYS... ALL FROM DIFFERENT NUMBERS. They will not leave me alone. Absolutely psychotic. Go elsewhere - this is a scam. Clearly we're all just dollar signs and they are trying to annoy you badly enough to force you to spend your money. So sick of companies like this. They don't care about you, they will do anything and everything for money. Again, psychotic. "Erica" in the photo is Laser Away. These companies will not stop. What happen to ethics? What happened to just being a business that provides a services and doesn't use disgusting and intrusive gimmicks to make a buck.. LASER AWAY PLEASE GO THE F AWAYYYY read more

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A couple of months ago I clicked on a ad on Fb & this person named Jordan called- They called right away, took my money & I decided not to do laser on my face anymore- Asked for a refund cause they have never done anyth on my face What did they do? No refund, claimed that they refunded to somw kinda other company and they supposed to refund my money- Still nothing- Still no follow up You all run- I call these people scammers If I could have 0 stars I would even one do not deserve by this location read more

Beware: Do not use for laser tattoo removal. This is an ill equipped laser removal company made to look competent by its pretty branding. I started tattoo removal with this company in June of 2020. I had a 2" x 2" red paw print tattoo that they could not remove in 11 sessions. I was left with scarring and hypopigmentation. I had sought removal of this tattoo because it was in a visible area, but now it is replaced with a much less desirable scar and discoloration that has forced me to wear long sleeve shirts or concealer on the area. They tell you in the beginning, specifically Miranda, that you're buying ten sessions. "It likely won't take that many sessions, whatever you don't use we will refund to you." And that "red is one of the easiest inks to erase" and that I should "have no issue removing this simple tattoo." The tune changes when you're unhappy. "Everyone reacts differently!" and "Red is one of the most difficult inks" and "You can pay for additional appointments." My favorite "We're going to send you to a different location, for your LAST session, they have a laser specifically for red ink!" Two years. 11 sessions. Left in a state worse than where I started. They have made no efforts to remedy the situation, other than comping me bleaching cream and inviting me in for "evaluation." The nurses, customer care, and everyone I've spoken with has exhibited less than empathetic care, or consideration for their patients. Beware. read more

My experience is the same as A B. AVOID. Everyone is nice and helpful until their services don't work. Then they want you to purchase more and more packages to put good money on top of bad. I spent over $4000.00 on 10 treatments with virtually no results. The whole operation should be shut down. It's just one big scam read more

Hi i just want to share my wonderful experience in lazer away, i was desperate to my facial hair and want to get rid of them, im so old fashioned and did not believing a lazer treatment can stop my facial hair of growing, One of my frend told me about lazer away! And i saw the real changes on her face.. i actually thinking twice to try it, as im afraid to waste my money, but so desperate to get rid of this facial hair so i call and enquire to lazer away and spoke to this beautiful lady name Donna.. she explains me all the information and convince me to try there plan, and i did So in total i got 10 sessions 1 session every 4 weeks. I only attend 2 sessions and I can really see and feel those stubborn hair in my face..are starting to go away And also those ladies in Santana Row was so sweet and friendly! read more

LaserAway - Laser Hair Removal Near Me - San Jose, California

I have been loving my laser hair removal results!!This has been life changing. I wish I would have done this sooner. Definitely recommend! It can be a little pricey,but thankfully they always have sales. Also this location has great staff! Huge thank you to Maggie and Camillo! They have great customer service and always have the patience and knowledge to explain treatments I may be interested in. read more

I love this location. Mercede at the front desk is so helpful and welcoming. She makes your experience feel like you really belong and are a valued member. Janet who does injections, among other things, is very knowledgeable. She did my lip injections and she spent quite some time really perfecting them. I love that she knows how to inject them without losing your middle crease on the bottom lip. I highly recommend Janet for filler! read more

This review is overdue, since I've been a patient here for a few years. However, this is my second time at this location in Santana Row. I prefer this location over Los Gatos because it's convenient, newer, and I feel like they're more organized, and efficient. I really enjoy the staff here who are always so warm and welcoming. Miranda is so quick to help me with my appointments and is my go to person when I'm in need of services. My favorite nurse is Ruby because she goes above and beyond with helping me feel comfortable and she is very thorough in her work. I love LaserAway for my treatments because I can receive treatments at a fraction of a cost compared to other places. All the staff are wonderful, professional, and accommodating. I love how they have their system down where I'm in and out of my treatments a lot quicker. read more

I GOT BOTCHED AT THIS LASERAWAY. came in last year to get cool-sculpting on my stomach. walked in with my 25 inch waisted self and proceeded to get 2 places of cool-sculpting serviced. the lady who was doing the procedure told me that "i might not have enough fat" but decided in the end i would be "fine". the pain of the cool-sculpting was EXCRUCIATING for me. on the verge of tears the whole time. i asked the lady helping me if this was normal and she said that it was. decided not to proceed with my second follow up because it was such a horrible experience. fast forward about 6 months, i had developed two bulges where my cool sculpting took place. i also have a noticeable line of hardened fat that won't go away with extreme diet and exercise. grabbing my stomach in those areas feels harder, and some areas are STILL numb. this sent me into a spiral - feeling embarrassed for getting something done to my body in the first place, too scared to ask anyone about it. gained a bunch of weight and worsened my depression and self confidence. to this day i regret going to this place. bulges have gotten bigger, i've outgrown all of my clothes. recently did some research on it and my symptoms align with something called PAH. i wish the worker would have cared enough to tell me i didn't need it instead of trying to get my money and doing it anyway. i wasn't warned of the risks (verbally) and and that my body could react this way. one of the biggest regrets in my entire life. i just want my old body back. read more

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Amazing service. The staff were helpful for my first time having juviderm. I feel comfortable coming back soon! read more

The staff is great! The bundle package prices are great. Treatments are quick and not really painful. Santana row location is great. I would recommend staying away from their financing option and going with your own financing. read more

Never ask if I needed drs approval. I can't cancel it but I'm still paying without even being seen. Crazy. Haven't been to this location but I it's jus laser away in general not my choice. read more

LaserAway has provided quality clean professional care ever since I first visited 2 years ago for my first Juvéderm. I finally returned today for botox (first time.) Staff (especially Jordan:)) make the experience easy and comfortable. I have Jordan saved in my contacts as the LaserAway scheduling fairy. Thank you LaserAway!! read more

My excellent credit card score went down 5 points because they make a hard inquiry when they finance you for their procedures. DO NOT take their financing, under any circumstances. Either pay in full or don't go here. read more

Kelly is one of the best injectors I've ever come across. She does her job with precision. I'm so happy to have found her and she stays at LaserAway for a long time. The staff on the front desk are also very friendly and try their best to accommodate me. read more

I've been going to laseraway for hair removal for more than a year, at various locations. This review is for Kelly in Santana Row - her treatments are fabulous. She is careful and thorough. read more

Jade was very welcoming and pleasant and nurse Janet was great. Very gentle and got no bruising and so far got a great result. Highly recommend her. read more

I specifically want to review Jordan, to start. Exceptional customer service from the get-go. Jordan showed professionalism, expertise and guidance as I decided the best course for my tattoo removal journey. She has always been quick to respond, including via text and on weekends. Friendly, personable and hospitable. My experience with LaserAway has been directly influenced by my experience with Jordan, specifically. The facilities at both Santana Row and Los Gatos are clean and swanky. Tea service is a nice touch. The front desk personnel have been accommodating and kind. They help with applying numbing cream to my back, where I cannot adequately cover the the tattoo by myself. Free wifi at both locations is a perk. There's not much of a reason to review the laser process itself: it is too personalized, with regard to pain, etc. I can say that the clinic uses the gold standard laser technology (according to Jordan). The results are already showing after 4 treatments, which only makes me want to keep going. The nurses have all been friendly and appear to be well-trained. Yes, laser tattoo removal is excruciatingly painful, even for someone like myself who prides himself on high pain tolerance. But it is worth it if you want to reverse a bad decision from your past. read more

I do not have enough words to describe the awesome customer service and friendliness of the staff at this location! When a representative has a question regarding your appointment, they call you as soon as they can and are very accommodating; I enjoy the ease of scheduling and the flexibility of their hours. I may have misheard her name, but Miranda was extremely helpful when giving me information about my appointment and you can tell how joyful and professional she is even over the phone. This location has great parking availability (I usually park on the lower level) and is easy to find as you just take a flight of stairs up and after a few steps forward, you end up at the door. The nurses are attentive and knowledgable. For my recent appointment, I was greeted by such a sweet employee. Ashley greeted me with a big smile and great conversation as she quickly got me checked in. To help me with the process, she offered to schedule some future appointments for me and this is something that I really saw as going above and beyond, since I did not know this was something I could do! She had me smiling from the time I entered to the time I left. Thanks Ashley, you're wonderful! Looking forward to coming back in the following months. read more