I moved here from SoCal - where I had my lashes done at one of the best places for two years. A major dose of attitude at this place. First warning sign: when I called to make an appointment I was treated with presumption of bad lashes and lectured about how so many people think they have good lashes but they are terrible, blah blah blah. I should have known then that this place was going to be a problem. I did go for my first appointment and brought with me information supplied (so nicely) by my last lash artist on the size, thickness and placement of my lashes. The lash artist was not used to working with the length that I usually had and so we agreed on shorter lashes. Then she spent most of her time removing my old ones (without telling me that), and did very little fill. When I commented that my lashes didn't look as full as I was used to - get ready - she had the nerve to tell me that I had lost a lot of my natural lashes in the removal. WHAT???? Then why did she try to remove them and keep plucking out my lashes? And she blamed it on my former lash artist. REALLY??? I've had lashes for two years there and have never experienced lash loss. Obviously she did not know how to deal with someone else's work. I was so desperate to believe that this place must be good - after all they're in a very good neighborhood, all these yelp reviews - but it just didn't feel right. Still I went back twice more for fills, and had not much different of an experience. When I cancelled my next appointment, saying that I was going to see someone closer to home (true, but not the reason I gave up) I got a snarky comment from the receptionist/booker about coming back if I didnt get a good result. When I read the reviews there is major snark between this outfit and lashfully with accusations of planted reviews. Life is too short for this kind of drama. Maybe if you've never had lashes, you'll be happy here. I've seen the best and this isn't it. I unfortunately did have a very bad experience with the next lash artist closer to my home (separate review). I finally found someone awesome and I don't have to worry about having my lashes pulled out or glued together. read more

The first time I went to Lash Lab, I was very impressed. I liked my lashes and was shocked at how quickly they were able to get them done. They did get a bit of solution in my eye, that burned a bit and left my eye red for a day or so-but it went away like they said it would. However, the 2nd time I went to get a "fill," and they double charged me! When I called to dispute, they stated "Well it was $99 for the fill, and then you upgraded to the DIVA, so thats another $100." When I asked why it was $200 just for a fill (when they normally stated it was $200 for JUST the FIRST time), they tried to explain why the DIVA required more work-even though I was still done in half the time. I just don't understand how they can charge $200 again for adding a few lashes-i think it should be more-but they should let you know about the charges upfront. $150 would have been more reasonable. FURTHERMORE, I had an appointment on Tuesday afternoon. I realized I would be traveling for work on Monday evening, so I called and left a voicemail. They called me back first thing in the morning saying, "It was no problem at all to reschedule, and they totally understood." They FAILED to mention anything about the $60 charge I would get (even though I called the day before.) I am definitely NEVER coming back to a place that can not be upfront about their exorbitant charges. read more

Have had my lashes extended many times before in SoCal and was looking for a new place in the city. Called and talked to Judy, who (to my surprise) came across as unfriendly and unhelpful. She even went as far as telling me that they're so busy that she might not be able to fit me in, before she took the time to understand that I wasn't even looking for an appointment for another MONTH. She also said something like, "I'm not sure if this is the right place for you." -She was right. Asked her if she had any "first time client specials" and was told they "don't discount." Then found out about the Yelp $20 discount. Whatever. I'll let the product dictate whether or not I'd put up with such a hard-sell. So... the quality of work done for what I paid?? ALL but two or three of my extensions lasted past the first 8 days. Having had lashes done many times before, I know this isn't the norm. My friend told me to just have them rectify this but, I told her that I would just rather take my business elsewhere next time and not deal with "customer service" again read more

I have been coming to Lash Lab for 6 months now and I absolutely LOVE my lashes. I wanted an easier morning regimen that didn't involve putting on makeup, and I got exactly what I was looking for. My lashes are so pretty and make my eyes look amazing (especially when I wake up in the morning next to my boyfriend) that I don't need to wear makeup anymore on a regular basis. I recently upgraded to mink and they are very luxurious. On top of that, I love the company of the people who make Lash Lab possible, especially Susannah, who is my lash artist. She is incredibly gentle and precise and makes my experience pleasant. The quality of the lashes and the artist are so good that I don't need to get refills until about a month goes by and they feel so natural that I don't even notice they are there, except when others compliment me on how gorgeous they are :) Love it! read more

My daughter gave me a $219 Christmas present for a set of lashes at lash lab. To say that I was very very disappointed would be an understatement first of all the $219 set is only for every other lash. This is something that they were not aware of and I think had they known they would've reconsidered the $219. When one of the lashes fell off when into my eye and scratched my cornea I called the lash lab to see if I could rearrange my next appointment due to the fact that I was recovering from a scratched cornea.. When I called the owner was polite but condescending talk to good talk and in the end what actually happened was nothing there was no any kind of consideration for my pain or suffering there was no trying to make things right or better the rules never bend and they are very expensive and in my opinion the service was less than professional I am an older woman and I felt that because I am an older woman they weren't that excited to see me I believe the lash lab is a place for Hyppa slick cool hipsters or marina women who have lots and lots and lots of money I wouldn't recommend the lash lab to my worst enemy No stars read more

I have been putting on lash extensions for the last 5 years. I have tried 3 places over this time and until now, I thought they did a terrific job. I stand corrected after my visit with Lash Lab! It is the very best place in the Bay Area to have your lashes applied. The owner will spend a ridiculous amount of time answering all your questions. The reason she does this is because she wants to know what you are looking for and why you left your last salon. It was well worth the 20 minute conversation. I had Deborah apply my lashes but I am certain that all the technicians are equally as talented. Their lashes last twice as long as any other place. I think it is because they use real mink lashes and all the other places say they are using mink but it is really minx. This is a heavier lash and it ruins your real lashes besides not staying on as long. I learned all this during my "chat". And I believe her now because my lashes did stay on longer. They are flexible when they have to be. The owner has moved appointments for me when I could only come at certain times and they even allowed me to come back a week later to finish an appointment that I was unable to stay for the entire time for my application. This is not the norm but I certainly appreciated the way the went out of their way to make this experience wonderful. They are really the best, most professional and absolutely the most effective application of lashes I have EVER experienced. Bravo, bravo! read more

AMAZING EXPERIENCE! Everyone first off was so kind! Squeezed me in at a moments notice when another lash place had to cancel my appt last minute and I had my brothers wedding that weekend! The woman who did my lashes even stayed to do them even though she was suppose to leave! Lashes turned out beautiful and will be coming here from now on! read more

Lash Lab has been my go-to place for lash extensions. Judy, the owner, uses high quality, natural lashes. She and her technicians are very knowledgeable about lashes and her training is very intense. If you love perfect lashes, you have to be very patient when the lashes are being applied because it could take a couple hours (allot time for parking as well). The technician applies each one according to your taste and daily lifestyle. I started out with Chelsea when she started training. She has given me beautiful lashes and continues to. Her lashes stay on longer than I'm expected to return. read more

This is an update to my previous review. Immediately after I posted my negative review I received a call from the owner of the business. She was apologetic for my negative experience and said that she guarantees the services of her lash artists 100% and that she would provide a full refund of what I paid for the full set of lashes I received. She does not understand why things went wrong the day I was there and assured me that others have raved about Susanna's work. I can't speak to that - I only know about the experience I had there. While I would not got back to Susanna, specifically, I do understand that things do go wrong sometimes and all you can do is try to remedy the problem. I think it is very good business to "guarantee" your services. I would be more like to frequent a particular business if I knew that the services were guaranteed. So I give Judy, the owner, high marks for her response to the problem and would work with her again. read more

I LOVE Lash Lab! Kimberly is awesome! She is ALWAYS pleasant. She has done a great job at keeping my lashes looking natural. BTW, I did my research before getting lash extensions, so I'm thrilled to say that I made the right choice by choosing Lash Lab! Highly recommended. read more

I really thought I had already provided a review of Lash Lab and was coming back to update the review, but I can't find my original review! (?) I wanted to update to say that after a year of coming here, I am a very happy customer. This place is great! I love the quality of Missy's work.I have never had any issues with lashes falling off, or looking odd. Not one person has noticed that I have lash extensions- they just thought I was wearing Mascara. (hee-hee) They look natural and if you take care of them, they last the two weeks til the next fill. From the initial phone consultation to the most recent appointment last week, they have demonstrated that they know their business and are not only professional, but really nice. When it comes to my eyes, I don't mess around, yes, the initial set might cost more than some other places, but I haven't had any of the potential problems you might have with extensions (reactions to the glue,eye infection, lashes falling off, etc). I highly recommend this place and Missy in particular. read more

Hillie is the best. Shes very thorough and does an excellent job. My lashes last a long time. I normally have a lot left by the time I go back for a refill. I highly recommend Her! read more

i don't think i'd come back again. Got the deal for a full set of lashes on Gilt so it was half price (which makes it more worthwhile) but the lashes were too natural looking. I was hoping for something slightly more dramatic. Really they just gave me length when i was hoping for thickness as well. read more

Missy is incredible!!! She makes the process go by quick and her handy work is constantly complimented!! Thanks Missy!!!

Lash lab is amazing! I went to another place before and the lashes came out in the next week and didn't look very good. I went to lash lab and they removed the old ones and put in more natural looking lashes. They look amazing now and I will never go anywhere else!! I highly recommend going to lash lab! read more

Missy does THE BEST lashes in the Bay Area. I travel from the East Bay to see her every couple of weeks because she is that good! She is meticulous in her work and I always walk out loving my lashes! I highly recommend lash lab!!! read more

Awesome lashes! I highly recommended Kathlyn. She done an excellent job putting the eye lash extension for me. The lashes was thick, long, and so natural. It makes my eye looks bigger. I usually go to wedding a lot so putting fake eye lashes is such a pain for me. I get irritated because it keeps falling out at the tip of the fake eye lashes. I finally heard about the eye lash extension and was recommended to Kathlyn and went to got them. These lashes lasted for over a month and I was really please with it. If you're planning to put eye lash extensions, book Kathlyn for appointment. You won't be disappointed! read more

So impressed with the lashes I received and the info they shared with me about how to care for them. When you care about your eyes and lashes this is the place to go too. This is one place I can count on for great lash application and they take everything lashes so seriously. I love the salon too, so beautiful! read more

I had my first set of lashes done in Seattle and wow, they were great! Full, long lasting. But since I was only visiting I looked for a local place. I found Lash Lab - and although my lashes are sparse, Suzanna could never match the quality I experienced in Seattle. I thought perhaps it was due to my thin, short lashes. Then I returned to Seattle and had a 'mini fill' and wow, again I was astonished how great my lashes looked! Lash Lab never got close to the fullness I received before. But, I try to be loyal. Until I had to cancel 12 hrs before an appt, not their required 24 hrs and was charged the full $100. They send a 'courtesy reminder' email at midnight the early am before an appt, but not 24 hrs in time to cancel without penalty. Only after I complained I had been loyal for over 4 months was I offered a credit of $50 with my next appt. Further comments, they do not replace clean sheets inbetween clients and their fills were never as full as I had elsewhere. And they charge $50-65 more than other places. read more