It was ok but far from a good experience. I'm really sad I paid $319 for a look that seems to be visually identical to the $219 option, if not a little thinner. I was really disappointed after but they didn't ask me at the front desk how my experience went. Then I find out gratuity is not included in the total, which I wasn't told when I booked my tour. Come to find out it's in the appointment email-- which went to my Spam folder. The receptionist didn't thank me for coming or even smile at me, was just silent as I left. I was really looking forward to this and just left miserable and full of regrets. read more

Lash Lab has great lashes and is a friendly environment upon arrival. I was a client for a few months and did enjoy having longer, glamorous and sexy lashes. However, I did not appreciate the customer service approach by owner Judy when I complained about the outcomes. On my first two visits half the lashes fell out by the third day and was noticeable. Judy had me pay a service charge for returning and getting them refilled. The first time I didn't complain but informed her of this matter. Every time one eye was fuller than the other and even though, I had upgraded and paid for a fuller look it was the same outcome. I accidentally missed one appointment in mid July. I called Judy 2 days after I realized I missed my appointment. Judy explained a cancellation fee of $100 dollars and having to pay another $200 for a full set. Then they have a system where you have to leave a message in order to get an appointment and you don't hear back for days. Paying the cancelation policy I can see but having to pay 200 dollars for a new of lashes is ridicoulus. total of $320. A phone call would of been appropriate to inform one that a cancelation fee was going to be applyied. Well when I spoke to Judy she said that they had attempted charging the $100 dollars but it was declined. I am glad it was declined, because they didnt have the courtesy to inform one on what they were trying to do. She did not espress concern about my needs and only about hers. Yes, Susan the artist does a fabulous job and we at one point discussed doing trades. My last appointment was mid June; I was scheduled for a fill in mid July. Now in August, others and I have noticed bald spots and shorter lashes. It is noticeable because my natural lashes were naturally long and full. The average client may not notice the damage that can occur because they may have short lashes to begin with, so be aware that eye lash extensions does damage your own, even though they tell you different. After all I am glad I stopped recieving eye lash extentions because now I see what it did to my own. Why would I go back to see them look at my bald spots and shortened lashes, when they did not care to bring me back in unless I paid $320 dollars for a cancelation fee and a fill. read more

I LOVE JUDY and everyone that works for her! They were so personable, so friendly and professional... One day when I grow up and have a "Real" job, getting my lashes done at their gorgeous little bungelow will be a necessity!! Thank yo so much! read more

Super rude receptionist, unorganized booking, and a closet of a "studio" (if you can even call it that) during which you're basically lying right next to another customer getting your lashes done- so if the girls next to you are gabbing away about getting fake boobs and dating ex-bachelors, you have no escape for 2 hours!!! Not to mention the quality of their lashes is mediocre. Do yourself a favor and go down the street to Lashfully- I promise you won't regret it! As a side note, I think many of the rave reviews of this "secret bungalow" (laughable after you see the shack) are from friends of the gals that work there because everyone I've spoken with whose actually been a paying customer has been less than thrilled with them. read more

Randomly discovered this place on nye at Westfield and was so excited to get lashes for an event that night. Girl was really nice and applied the lashes and they looked great. Of course then I trusted the product so happily paid for the upsell to get the whole kit. Not even two hours later the lashes fell off so no way was I risking wearing them to the event and losing my fifty bucks. I called the toll free number and the girl that answered said I couldn't return them and was very short and uncaring with my problem. Do not patronize this place, they sell overpriced crap and have horrible customer service! read more

I've had eyelash extensions in SF before but definitely not like this. Lash Lab really sets themselves apart with their knowledge of the craft and care for the health of my lashes. Deb did a beautiful job making me feel comfortable the entire time. I actually fell asleep, I was so relaxed. When my appointment was done, I didn't feel any difference in the weight of my eyelashes. They were super light, and felt really natural. My eyes literally sparkled! I received tons of compliments on my lashes, and they were blown away when I confessed they were extensions. Not to be redundant, but the only word I can think of to describe the look and feel is NATURAL. Since my first experience with Lash Lab, I've been filled/"relashed" about 5 times over and will not go anywhere else ever again. Thanks you Ladies of Lash Lab! read more

Lash Extension Convert: I once swore never to get lash extensions. I figured a good mascara and eyelash curler were enough to satisfy me. My girlfriends in LA got lash extensions during law school, but I never saw the need. Well, I was dead wrong. It is about time San Francisco had a place like this. I paid a visit to Lash Lab about three months ago for a wink-wink service (half lash set) and I immediately fell in love with my lash extensions. Now I am addicted and can't stand to see my face without my lash extensions. :) I swear; there is crack in these lashes!! My make-up routine in the morning now consists of throwing some blush on my cheeks; my eyes look bright and alert without any liner, mascara or shadow. Love it!! Other than loving the results, I think Lash Lab's little bungalow on Union Street is absolutely adorable. The lash artists and the owner, Judy, are cute, sweet and thoughtful. They offer you a beverage (including wine) and a selection of sweets when you get there. During your treatment, they check in with you routinely to make sure you are doing okay. After you are done with the treatment, they give you a set of tools to maintain your extensions. I went there last Sunday for my first full set. Their newest product is colored lashes which I had to try, naturally. They aren't noticeable in regular lighting, but when you step outside people kept asking me if I was using purple colored mascara. I was so pleased. I will definitely be going back in 3 weeks for a fill. Love love this place. I will say that the services are pricey. However, you really get what you pay for as Lash Lab only uses the best products and they really take their time to make sure that they get the job done right. Also, their lash artists are very talented so definitely give this place a try!! Lash Lab only accepts cash, but Judy is working on getting a credit card machine. My full set was amazing. My lashes are super long, but they look really natural. The best part was batting my lashes at the cute boys on Union Street. They aren't necessarily worth my time, but a cute boy deserves a wink now and then. :) read more

I was excited to get an initial full set of lash extensions at Lash Lab. Who wouldn't want to look a bit more "special"? With that said, I was looking forward to my exact two-week refill on a Tuesday morning. Sunday night, the owner, Judy, called to ask if I had flexibility in switching to another day/time. Unfortunately, I was unable to switch. Instead of tactfully explaining her situation, she proceeded further to inform me that if I was this inflexible, she cannot have me as a client going forward. I was flabbergasted. How was it my fault that her schedule got changed? Why was I threatened to be dropped as a client? She made me felt as if she was doing me a favor for keeping my original appointment. Really. Needless to say, I did not continue with Lash Lab. I am not a mean-spirited person who is out to hurt a local (also a female owned that I much support) business. However, this kind of customer service is unprofessional and unacceptable. Hmm...I am out around a couple of hundred dollars for a full set of lashes. Not a good investment. read more

Here's the deal: I loved the lash extensions I got at Lash Lab. But I can't go back. I had a fill-in appt. scheduled the day my father collapsed from a heart ailment early in the morning and I caught the next flight to my hometown. As you may imagine, I wasn't thinking about my lashes, and I missed my fill-in appointment without calling. When I called a few days later, after my father was out of the woods and I could think, I told them what happened, and that I had the ticket info, etc. and could we please work something out. No. No "I'm sorry that happened to you." No nothing. They did offer me a discounted appointment if I could come in the very next day at 1pm only. I had a work commitment I could not miss. Too bad. No other accommodation. If I go back, even the day after, I'll have to pay the full $350+. The owner is heartless and I just cannot return. read more

My lashes are so blonde that you can't really notice them so I always had to make sure I had mascara and lengthening of my lashes. Now it's so easy to get ready in the morning I just put on my primer, foundation, bronzer, blush; fix my brows, put on a highlighter and a little color on my eyes and crease and I'm good to go! even when I wake up in the morning early for the gym I already look fresh and natural without doing any make up. I love the natural look they give with the length and volume and it definitely gives me a brighter look and my eyes pop with the lashes. read more

Lash Lab - 4 weeks out! And still looking long and voluminous! - Eyelash Service Near Me - San Francisco, California

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Who knew the best part of someone's face could be their eyelashes? Long, luxurious, beautiful eyelashes. I found Lash Lab via Yelp and had an appointment through their email system. I received a response fairly quickly and was set up for a new set of natural lashes. Upon arriving, I was a bit lost. I could not find the place! I read and reread the email which described the location and have to agree. It is definitely hush hush and secret. Once you enter through the mysterious unmarked doors, you are led through a garden and into a papery shop. Inside is where you'll find Lash Lab. I was greeted by the lash technician and was promptly set up to fill out the forms and was given the 411 introduction to lash extensions. The girls there are super nice. I explained to them prior to going in that I wear eyeliner and mascara daily. The eyeliner was something I could not live without. Thankfully Lash Lab sells their products that are specially made for lash extensions. I picked up a liner, mascara and sealing coat which has lasted me over 2 months now. Once after the info session, I was put down on a table and out for 2 hours. I literally was so comfortable that I fell asleep for 2 hours while my lashes were put on. Once I opened my eyes, I woke up to something amazing. The most beautiful set of eyes, I've set my eyes on. My own! They were so luscious, so curly, so amazing. It was love at first sight. From there on, every chance I got, I looked at my eyes in the mirror to admire my lashes. You can not get them wet during the first 24 hours. No joke. They will fall out if they get wet, are around steam or sweat. So take caution. Sadly they came out at an alarming rate. This was because when I woke up from having the first set put on, my eyes started tearing due to the glue chemical. It took a moment to get a hold of myself but it was the reason why my eyelashes started falling out. About every day for a week, 2-3 would come off from either eye. I emailed Judy, the owner of Lash Lab and explained to her what had happened. She quickly put me back into the table to get the refilled. This time I tried my best not to tear up and it worked. The lashes start to fall out when your eyelashes start to grow out and or when your natural lashes fall out (normal). That is when you go in for a fill. My eyelashes are so beautifully long that I don't even need the mascara. However it does help when your lashes have started to come off and are waiting for your next fill. I have to admit that these are addicting! I can not say enough good things about Lash Lab. They know what they are doing and they do it with style and grace. They are so nice and so informative. A set of lashes is pricey. Especially the first set.I paid almost $300 for the natural set plus some make up supplies during my first go. But if you make an appointment for prepaid fill, it is a better bargain. You will get everything that you expect for, pay for and more out of your new lashes. I've received so many compliments and questions whether or not they are real or not. These babies almost pay for themselves! read more

I've been looking around the bay area for a place that does lash extension. I'd always wanted to have lash extension and not many salons where doing them in Colo. my home town. Two years later I now live in Cali. And i did a yelp search in the bay area and I found few salons that have people there that do lash extension. But they really don't specialize in this service if you know what I mean. So I was happy to find Lash Lab through Yelp. I booked an appointment online and someone gave me a call the next to confirm the day and time of my appointment. They really take care of you there and my stylist was very nice. I barely felt anything and about two hours later they were done. And my stylist made sure every lash was in place before I left. I will be paying them a visit often to keep up w/ the maintenance of my beautiful lashes. read more

Highly recommend this place! I've always been curious about eyelash extensions and I'm so glad that I was so well taken care of by Ashley! She answered my many questions and put me at ease. I've received so many compliments on my new long lashes! Thank you Lash Lab! I'll definitely come back!! read more

I got my first set of lash extensions done here at Lash Lab. The Natural Woman set really does look natural, yet it's totally enhanced my everyday look. I have stubby straight lashes so I used to never leave the house without eyeliner but now I go without any eye makeup during the day. The booking process was quick and convenient. They reveal their address only after you've confirmed your first appointment with a credit card. Their "secret bungalow" is tiny but cheery and bright. When I arrived, the friendly staff quickly settled me in. I got a consultation and then they tucked me away in a bed for my 1.5 hour session, which felt more like 45 minutes. I was comfortable throughout the process. There was minimal discomfort afterwards--my eyes were slightly irritated and dry at first probably because I was so paranoid I would mess up my lashes in the first 24 hours that I found myself blinking less frequently. (EDIT: went back for a fill and felt absolutely no dry eye or discomfort this time.) Not being able to rub my eyes makes washing my face a little trickier but other than that, I don't notice that I'm wearing extensions. Most of my lashes stayed in tact and only started falling out at a noticeable rate during the 4th week. I was only going to do this as a one-time fun thing, but my lashes look so great that I'll be going back again. EDIT: I eventually had to stop getting lash extensions altogether because I was developing an allergic reaction to them after several months of fills. My eyelids would get puffy and scaly. read more

I have been a loyal client of Susana for 2 years now and I can't imagine life without my bi-weekly fill. She does such a wonderful job giving me the natural looking lashes I opt for. I highly recommend lash lab for lash extensions! read more

Hillie was so nice! She was precise and my eyelashes look great. I would definitely come back and it was worth the price!

This is the BEST lash extension place I've ever been to! I've been getting may lashes done for about 10 years now(or more) and tried to find one here in SF. Luckily I found the best one in my first try out. Superb interior, my lash lady Ivy definitely knows what works for me. And their speed of response/getting an appointment is excellent!!! Highly recommend!!!!!!! read more

I'm a super newbie when it comes to lash extensions and didn't really know what to expect at all from this whole experience. My goal was to just look a little prettier than my usual self, but not go over the top. I popped my lash extension cherry with master lash artist Marnie and she just made my stick straight Asian lashes look luscious but real. My main concern was that I often am allergic to cosmetics and my eyes get very red and sensitive. Marnie had an amazing bed-side manner, walking me through the whole process and knowing what to expect each step of the way. And as for my concerns about hypersensitive eyes? I didn't have this experience at all. It might be the glue, or the technique, but my eyes felt fine! And for weeks after I got many many compliments. Other people would just look at me, and say "I never noticed how pretty your eyes were". Definitely worth trying, if you have a special occasion to attend. read more

Lash Lab - After lash extension - Eyelash Service Near Me - San Francisco, California

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I love this place but finding it can be a bit of a challenge if you don't know what to look for. I discovered it while on a trip to Union Street Papery, so if you see signs, venture through the tunnel into the private courtyard and you'll know you're in the right place. (Pro-tip: if you park up the hill on Broadway between Steiner and Fillmore, you'll have much more luck finding free parking than metered parking Union street.) It's true, the little bungalow is small, but its very clean and comfortable, and your eyes are closed for 95% of the time while they work on you, so who really cares if you can't do cartwheels in it. I had a full set of "Natural Woman" lashes ($219) a week before my wedding. I opted for the synthetic set rather than mink lashes, which feel wonderful to the touch but I had heard another customer mention that synthetics tend to hold their curl a little better. My appointment was with Susana, who I would recommend to anyone. She is very professional and kind, and explained every step of the process to me. The lashes came out AMAZING. You literally could not tell the difference between my real lashes and the synthetic ones. They looked so long and plush but somehow natural at the same time. After my wedding, I barely wore makeup at all. I could wake up in the morning and run out the door looking reasonably polished. I went back for a 3 week fill which is $99, and they turned out just as perfect as before. Its been over 6 weeks and I have about half of the lashes still on. These things really last! As far as the receptionist goes, I thought she was very professional and sweet. No troubles there. One suggestion though, try booking as far in advance as you can since appointment slots book up fast. I am giving my lashes a rest for now, but will definitely be returning again. read more

Well, I didn't get to try a full fill....but, I got a teaser sample at a bridal convention they were at. Forgot the name of the lady that did my lashes, but she was very good! I watched her work on another lady before me and I gotta say that she has quick and precise hands. So although it was only complimentary lashes at the ends of both eyes, they were quite cute! read more

Judy is fantastic, the place is elegant and cute. Great lashes!

Five stars for the most amazing work and making it so enjoyable and effortless. I got my extensions from Deb and must mention that she was so efficient and was definitely someone who knows her job the best. Despite of her super busy schedule, she was able to accommodate my last minute request for a refill. This place is pricey but I feel it's definitely worth every single penny after all the effort and work they do is just beyond any wordy appreciation. read more

Ok, so it was pricey. 310 for a full set of lashes (the diva kind- where they do every lash), but the woman who did my lashes finished in under two hours, and they look gorgeous! I love the lashes because I don't have to put on makeup and I still look somewhat put together... The boutique itself was quiet (it was 7pm) and I was able to take a little nap while I had my eyes closed. read more

I have been to Lash Lab about 4 times now and I absolutely love it! Suzanne is my gal and is the best. Everyone there is super friendly but most importantly they are super good. My lashes always turn out beautifully. Judy ( the owner?) emails me with reminders and even goes so far as to let me know if they are running late. Oh, and Suzanne really cares about the health of your lashes. She even told me my natural lashes were getting longer so she could make the extensions longer. I noticed the difference! Nice to know my lashes are holding up... I will be a customer of lash lab forever. read more

This was my first time getting lash extensions and i am pleased to say i was super impressed with the results. the atomsphere was amazing. my lash woman was a perfectionist who really showed me the true meaning of perfection and the owner of lash lab was there when i was getting my lashes done and she is amazing!! loved talking to her and all of the people there in general. i had a great experience and can't wait to go back!! read more

Even though I haven't tried any other lash extension salons in the city, I can firmly say that Lash Lab is the best! Every time I get my lashes done here its a brand new me with luscious lashes that allow me lose makeup for most days. If you are interested in trying lash extensions I highly recommend coming here instead of some lower end salon that might cost less but won't look as nice or might ruin your lashes. read more

Great experience! I will be going back. I have been getting eyelash extensions for 2 years and I just moved to CA from IL and needed a new place to go. Ivy did my lashes and she did a great job! She asked lots of questions about what exactly I wanted my lashes to look like. I loved the look of my eyelashes. Everyone there was super helpful in making sure I got the lashes I wanted and that I knew how to take care of them properly. My one complaint is that it is a bit pricey but in comparison to other places in the area they do not seem ridiculously priced. read more

Awesome first time experience. They make you feel comfortable and well inform you of what's going to happen and after care instructions. It was my first time getting eyelash extensions and now I'm hooked! A bit pricey. read more

I had a full set of diva mink lashes done in September. They lasted almost a full six weeks before I needed a fill. I've gone to places where I've lost lashes the same day, I was so happy to have a quality job done here. I love having lashes on. I rarely wear any eye makeup; just mascara on the bottom. While this place is a bit pricey, I feel like you truly get what you pay for! I would def recommend! read more

Hillie is really good at her job. I love the way my lashes look when I first wake up in the morning.

Went to the kiosk in the Westfield mall. Although the ladies were nice I felt they pushy and tried to get me in and out as quick as possible. If they trim lashes for you becareful, I think one of the ladies trimmed one of the lashes in a weird way and now one side looks shorter than the other. read more

I had never gotten my lashes done, but took the plunge for my wedding. It was worth it! My lashes were perfect for the wedding and the honeymoon. The team took extra time to walk me through the process and different options to ensure they looked exactly as I wanted them to for my wedding. Now I am addicted and get them done every month! Worth it for the amount of compliments I've received and how easy it is for me to get out the door looking great every morning! And to top it off, Judy and Mary are fabulous and always so nice! read more

Just need to give a shout-out to Cheyenne, who does the best, most natural looking and awesome extensions! I have had them done at other places, and they looked fake, felt like fishing line, and irritated my eyes. With Cheyenne, there is no irritation, no clumps of glue, and they look naturally voluminous--I honestly kind of forget that they're not really my own. She is super gentle, and the process is relaxing. Cheyenne is the lash whisperer! read more

I have been getting my lashes done here for over 3 months and every time I go I'm thrilled. Missy takes the time to understand what I want and executes gently and beautifully. With these lashes I don't need to wear eyeliner anymore. Thank you for this! read more

Best set of lashes I have ever had! I got them done for Halloween thinking I'll take them off after two weeks and now I can't imagine not having them. The best part is I don't feel like I have to put as much eye makeup on as I'm used to wearing because they totally make my eyes pop and at the same time they look so natural. I get so many compliments!. I'm very pleased with the staff and how beautiful and glamorous the place is inside. Thank you lash lab for an amazing service and experience, I'm a customer for life!. read more

I have been a customer of Lash Lab for almost three years. The service over the last 6 months has greatly declined. I was very happy with my services at the beginning, seeing Debbie and Maddie (who have since left). In the last 6 months, I have been shuffled in between several artists who have been late or rescheduled more than half of the time. I will no longer be coming to Lash Lab. read more

They did an excellent job on my synthetic lashes. I got the glam lashes and they were actually nicer in my opinion than the mink ones. I guess it's a matter of preference. But they are darker and I can see them better than the mink ones. Missy is talented at what she does. I'd recommend her. read more

After having SO many friends and coworkers recommend coming to Lash Lab (and specifically Ivy), I finally did it! Well worth the money and the service was amazing. EXTREMELY PLEASED and happy with the outcome. Going to try and NOT become addicted now ;) read more

Never disappointed here. I love this place,every time i have to go somewhere else i get so dummed! Lol!

I moved here from SoCal - where I had my lashes done at one of the best places for two years. A major dose of attitude at this place. First warning sign: when I called to make an appointment I was treated with presumption of bad lashes and lectured about how so many people think they have good lashes but they are terrible, blah blah blah. I should have known then that this place was going to be a problem. I did go for my first appointment and brought with me information supplied (so nicely) by my last lash artist on the size, thickness and placement of my lashes. The lash artist was not used to working with the length that I usually had and so we agreed on shorter lashes. Then she spent most of her time removing my old ones (without telling me that), and did very little fill. When I commented that my lashes didn't look as full as I was used to - get ready - she had the nerve to tell me that I had lost a lot of my natural lashes in the removal. WHAT???? Then why did she try to remove them and keep plucking out my lashes? And she blamed it on my former lash artist. REALLY??? I've had lashes for two years there and have never experienced lash loss. Obviously she did not know how to deal with someone else's work. I was so desperate to believe that this place must be good - after all they're in a very good neighborhood, all these yelp reviews - but it just didn't feel right. Still I went back twice more for fills, and had not much different of an experience. When I cancelled my next appointment, saying that I was going to see someone closer to home (true, but not the reason I gave up) I got a snarky comment from the receptionist/booker about coming back if I didnt get a good result. When I read the reviews there is major snark between this outfit and lashfully with accusations of planted reviews. Life is too short for this kind of drama. Maybe if you've never had lashes, you'll be happy here. I've seen the best and this isn't it. I unfortunately did have a very bad experience with the next lash artist closer to my home (separate review). I finally found someone awesome and I don't have to worry about having my lashes pulled out or glued together. read more