We took the Shore Excursions Company Exclusive Juneau City and Mendenhall Glacier Tour. Tom & Courtney were our guides. Though they were friendly and full of their own personal stories, we were disappointed that we didn't get to see more of Juneau and hear more of the city history. We drove down the main street with Tom pointing out little things like the stairways and pointed down the intersection for the state capital. I was expecting to drive around the city a bit more before or after the glacier. We did have plenty of time to visit the glacier and visitor center which was great. read more

Tom and his daughter Courtney are amazing story tellers! Tom must be a part time comedian. Prompt and professional! Half hour ride from our cruise ship to the glacier. read more

The base of this excursion is basically just a shuttle ride from downtown to the national park. Once you're dropped off it's an Individual experience from there. The part that made it worth the price was the father and daughter that shuttle you because they are extremely fun. If you're looking for more of a tour, or personal viewing points this is not the excursion for you. read more

Cynthia made our tour of Mendenhall Glacier an amazing trip. She really enjoys her job and it shows. She is very enthusiastic and knowledgeable. Don't hesitate to go on this tour. You won't regret it! read more

we loved our tour with Tom and Courtney! their stories were so entertaining!! we wish them all the best!! read more

We very much enjoyed our tour with Tom and Courtney!! He was informative and fun!! We had plenty of time to explore the surroundings!! read more

Last Chance Tours - Glacier - Tours Near Me - Juneau, Alaska

What a super pleasant and wonderful tour and tour guide!! Aiden was our driver and guide. It was like taking a bus ride with a college roomie, very laid back and chill. He was filled with cool facts about the area; about nature and about the town itself. Quite pleasant and friendly. We all very much enjoyed what he had to say. He kept it interesting and was very upbeat and even a bit humerous at times. Thank you, Aiden!! We took the tour out to Mendenhall Glacier and Gold Nugget waterfall. Highly recommend!! Saw lots of nature and many different wildlife. I missed a photo op on the way out to the glacier and asked that our driver point out the area on our way back so that I can snap a shot... he did that for me, which was pretty awesome. As you tour through Juneau, you'll learn of the best places to stop for eating and shopping and why places tend to be famous around town. If you are on a cruise ship, you'll pass by a great spot to get a photo of your ship across the bay shortly after you set out on your tour. Our bus stopped at a great sightseeing spot there, made for wonderful pix. Make sure you check out the trails around the stop. There is a short one that takes maybe 20 minutes and the walk out to the Falls takes about an hour (you're only there for an hour and a half). Aiden runs a tight bus... as any tour guide would.... please keep your voices down and make sure you are prompt at getting back on board the bus for the ride back. He may have been a few minutes late picking us up but we definitely all were there and ready to go! Thanks for a great tour!! read more

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We were on an Alaskan cruise this previous May. We booked two shore excursions with Shore Excursions Group online rather than with our ship the Celebrity Millennium. We booked two tours: 1) the Mendenhall Glacier with Juneau city tour, and 2) the Skagway City and White Pass Summit tour. Our Mendenhall Glacier tour was at 8am. The meeting point was listed on our voucher. Said to meet at the pier closest to the mountain, the Railway Dock. Hmmm, our ship is no where near the mountain. But what the hey, we'll walk over. We walked about 10 minutes. Then our little voice kicked in. No, this can't be the right way. I called the 800# for Shore Excursions. Yep, our meeting point was in the parking lot right off the ship!!! The Celebrity dock was the dock furthest away from the mountain. Fortunately we had enough time to walk back to our ship and to the parking lot where Last Chance's van was parked. And other sightseers were already in the van. The lesson here - don't assume anything. Walk around the parking lot and check before heading off. We made it for our 8am start time with 10 minutes to spare. Later plenty of time for shopping in Juneau. Our Skagway tour went off without an hitch. However, the White Summit Pass was very cloudy and misty. You really couldn't make out much. And it doesn't take you to the Yukon Territory. That's way past the border. We'd been to Skagway before and to the Yukon Territory so not disappointing. But if you've never, read the tour description carefully before booking. Overall, both tours were good. And less expensive than the ship's and smaller group size. Had plenty of time for shopping in Skagway. read more

Four of us booked the Exclusive Juneau City and Mendenhall Glacier Tour. We were there at the Mt. Roberts Tramway building 30 minutes prior to the tour time of 4:30 pm We were actively looking for yellow and red "Last Chance Tours" sign as instructed. Our tour was at 4:30, so when 4:30 came and went, I called the emergency number in my tour packet. The woman I spoke to was unhelpful and told me I needed to call my local representative. I then did so at about 4:45. I spoke with Suparna, and she said she was sorry, but the tour had already left. I told her we were there since 4:00 and were looking for the tour and never saw it. She then blamed me by saying I was either late or in the wrong location (I followed the instructions precisely and was even early.) I was actively looking for the tour from about 4:15 - 4:40. While waiting for my tour, I spoke with several other tour representatives and even booked a last minute tour, so there were plenty of people that saw us there. I have the receipt from the backup tour we were forced to take, in case anyone cares. I even have the receipt from the Twisted Fish restaurant a full 90 minutes before the tour was to begin. (Again to show I was there, on time.) When I got back from my cruise, I called Suparna again and she had pretty much the same attitude. She told me there would be no refund, even though she found our booking numbers and was able to verify that we were not on the tour. Really quite disappointing. I will follow up with Shore Excursions Group LLC who hired Last Chance Tours. If they are unwilling to refund my purchase, I will take it up with Prestige Cruises from whom I booked the excursion. [Prestige Cruises subs out the excursions to Shore Excursions Group LLC who in turn hires the individual contract tours at each of the ports of call.] If all else fails, I will dispute the charge with my credit card. I'll post an updated review once this is resolved. PS. As a side note, my Alaska cruise was great! Prestige Cruises got us a great price, a bottle of wine, and an excellent dinner at one of the premium restaurants for each of our three booked rooms (six adults.) Also, all the other four tours we went on were perfect. There was just this one hiccup with Last Chance Tours. read more

This is the worst tour operator in Alaska. We booked Juneau City and Mendenhall Glacier tour via Shore Excursions and were left behind prior to stated departure time of 2pm Apr 26, 2024. Rep stated we were late because others were on the Van at 1:45. Driver left knowing full well we were not on board prior to 2pm. We are disabled (which they were previously advised) but were at departure point before stated tour time. Personnel with this company are unbelievably rude and customer service is not even a remote consideration in their business. They are liars as well. Needless to say they have denied a refund. We originally booked this tour through Vacations to Go and have escalated our claim. Obviously, we're not the only folks who've had problems with these clowns either. SAVE YOUR MONEY and Avoid these unscrupulous people at all costs. There are much better tour companies in Juneau than these clowns. read more

We were deciding whether to just get the 'Blue bus' ticket to the Mendenhall Glacier or to take Last Chance Tours' Juneau/Douglas Island & Mendenhall Glacier Combo tour. The sales rep told us that we would have about a 1 hour city tour and about an hour at the glacier. We decided against the Blue bus due to some reports that we read of people being stranded at the Glacier parking area as the return trip on the Blue bus is not a reserved seat. By taking the tour, your return trip from the glacier to Juneau is reserved as you stay on the same bus for both the city tour and the trip to the glacier. Both the city tour and the trip to the glacier were fantastic. Our driver and tour guide, Phil, provided great insight into the Juneau's history & the culture of the area. I got a glimpse into what it might be like to live in SE Alaska. I really appreciated his enthusiasm and sense of humor. The hour that we had at the glacier was more than enough to walk to the beach at the base of the glacier (though it may not be enough time if you are a slower walker). Unlike the experience of the person writing the other recent review, the van that we were in was in excellent condition and looked to be quite new to me. I highly recommended Last Chance Tours' Juneau City/Glacier tour if you want to learn something about Juneau as well as seeing the Mendenhall Glacier. read more

The tour I attended in a Juneau, Alaska was amazing. Tom and his daughter, Courtney were great tour guides, they were informative and fun. Please check out Last Chance Tours if you find yourself in Juneau, Alaska. read more

Last Chance tours lives up to it's name. We were herded off of the cruise ship to the a mass of tour kiosks on the dock selling various tours. The original glacier helicopter tour we had booked got cancelled due to the inclement weather so we were desperate to find something to fill our time in Juneau. The tour company rep at the kiosk that we booked our original tour was apologetic and got us booked with Last Chance at a "discount" because of the inconvenience. Our tour guide was a cute local girl who was energetic and full of life. She told us her life story as part of the tour which was nice as it added a sense of a personal touch to the tour. She was the only bright side of the this operation. The van that she operated was a true beater. The van had a bad alternator and it was known to be bad. She said that she had stalled after she dropped us off at the glacier park. On the way back to town, we got stuck on the side of the road..The epitome of last chance. After being stranded for about 30 minutes by sheer luck, another tour company pulled over and let us ride back to town with them.. If it was not for them, we may have missed our port-call. Don't take a chance with Last Chance..... read more

We took the last chance tour with Aiden to see the glacier and waterfall in Juneau. I would not recommend ridIng with him. The start of the tour was pleasant, we got to the waterfall about two minutes behind, which Aiden acknowledged. We were given a specific amount of time to return to the bus by 11:30 with a 5 minte grace period. Upon entering the bus at 11:32 Aiden proceeded to get on the mic and lecture my family about being rude - even though we made the 11:35 departure time. Rude. Inconsiderate. And service in poor taste. Bryan at Skagway tours was a lot better. Aiden has to learn about customer service read more

Last Chance Tours - Tours Near Me - Juneau, Alaska

We were looking to take the $16 RT bus to see the Mendenhall Glacier and the Last Chance Tours booth convinced us to buy more expensive tickets by misrepresenting the tour (the booth was among the group of stands selling excursions near the cruise ships) . The sales rep showed us a laminated piece of paper with photos of gold rush ruins and a church, which she said we'd see, in addition to the glacier. I told her that the gold rush ruins sounded really interesting and that I'd like to pay the extra money to see it. You can imagine our disappointment when the only stops ended up being a small creek, a view of our cruise ship from across the water (how is this even a landmark??), and a view of the glacier from far away. Finally the van dropped us off at the glacier leaving us only 45 minutes to run the hike to the Gold Nugget Falls. Our guide/van driver (who was actually good and the one saving grace of the tour) said that the tour never stops at the gold rush ruins or the church! So the Last Chance Tours sales rep point blank lied to us in order to sell us the more expensive tickets. She also told us that Last Chance was the only company that had small vans for an intimate setting and the only company that had a live tour guide, which was not true. Yes we wasted money on this tour, but we were more upset about the time we lost. We were only in Juneau for a half day and we wasted 2.5 valuable hours on this tour. read more

Beth was our driver. She was born and raised in Juneau & knew the facts on every building and structure. Gave us details on the inner workings of Juneau. The very best tour driver I've experienced. Joe Giovannelli Vienna, Virginia June 2018 read more

Our group of 12 booked a tour of the town and glacier with Last Chance Tours. We decided to do this at the last minute and were trying to find the best deal among the several stand selling bus tours. It was hard for us to understand what the sales person was telling us after first, but we are glad we finally figured it out, but the primary advantage of this tour is that your seat on the return bus is guaranteed. (We were leaving at the end of the tour day and had we gone with other options we might not have had a seat on the way back.) Anyway, the reason this was a 5 start tour was because the driver, Phil, was phenomenal. He had a real talent for just telling you interesting things about Juneau and being enthusiastic about his job and the city. All 12 of us couldn't believe how good he was. If you are going on this tour, see if you can get Phil to be your driver. read more

My grandma and I just finished our first tour with Last Chance Tours and it was great! Kevin, our driver, was amazing at accommodating her wheelchair. He had great conversation and recommendations on what to do around the town. The hatchery was very cool and we were able to see some of the glaciers through the fog. I highly reccomend going through them! read more

Was going to book the combo tkt at the tram (tram + glacier tour), but the glacier tour was no longer running for the day (I think it was after 3pm). Looked around the tourist trap and considered the blue bus ($16 RT/pp), but ended up approaching one of the booths and booked the town + glacier tour. $30 a head. What I received for the tour was accurately represented at the time I booked the tour. The small private bus had 12 of us, and Rachel our driver and guide, was great. She told all the fun facts and stories about Juneau and was quite versed on geological tid bits when we were on the glacier leg of the tour. We only had about an hour for the Glacier. See my review on the Mendenhall Glacier separately. Yes, I recommend this tour to others. read more

Our helicopter tour of Mendenhal Glacier was canceled because of the rain so all we wanted was a bus to the glacier to walk around. Instead we were upsold for a lousy 1 hour guided tour of Juneau before getting to the glacier but were never told that we'd waste an hour driving around the city. Folly misrepresented the tour and lied. Do not use the lousy company! read more

We hadn't made any concrete plans on our stopover in Juneau, so we decided that a 2.5 hour tour would be great, since we wanted to go to some of these places anyhow. The tour bus would have been more fun if the driver went slower and made more stops. However, he did explain the sights and we got to stop one time to take pictures of the ship from a distance. Honestly I was hoping for a little more, but you get what you pay for. Mendenhall Glacier and the Gold Nugget falls were amazing! We had a great time taking pictures, cooling off in the spray (because it was almost 80 F). Then we realized that we needed to leave in 10 minutes!!! We had to run back uphill the whole way back to our bus. Thankfully, he waited for our group, and since we had many foreigners, had some extra time to catch our breathe before getting back into town. We were too exhausted after the run to do too much more hiking around town afterward. The best recommendation for Last Chance Tours I have would be to give an hour and a half to two hours at the glacier, that way we can enjoy every second of being there and not have to hurry on our only vacation. read more

I can't recommend this tour enough! We booked a private charter for our work group and had an amazing time. Was a great way to see the city (more like a village or town at best) and the glacier. Our guide was very knowledgeable and a great personality. This was a highlight of our conference! read more