I'm actually really surprised of these low ratings. Although I did go there when it was under the old ownership and it wasn't as good as it is now but it still wasn't that bad. All updated machines now and the people there are super helpful. And they are always there to make sure things run smoothly. All brand new dryers and washers. I have 2 laundromats way closer to my house that I can walk to but I still drive to this one because it's better than anything else in the area. read more

So after going here for almost 4 years I am out! Too many times the dryers didn't dry. Too many times the places looks like it had a bomb go off in it because of all the repair work going on. Too many times doing laundry with tweekers, I definitly won't miss this. So long Loma Launderland. read more

I have 4 words. Don't waste your time. I've done my laundry there once and it came out smelling not much better than when I put it in. It was because of this place that I began paying close attention to the cleanliness of public wash/dry equipment. read more

Super old machines, the outside is filthy/ trash laden. There was a attendant on site, but whooo boy, she took advantage of me and suggested I use ALL the expensive washers for my laundry that evening. Homeless creepers hang out/ do their wash there as well. Eesh. Nope. Not going back even though it's walking distance in the neighbourhood. To be fair, the other women in there were very nice, I gave my extra dryer time to one lady, she was shocked. Yeah. San Diego in a nutshell. read more

This place should be renamed "Nightmare Laundromat". The machines are poorly maintained, and good luck getting a refund when one malfunctions. There is a young male who is often working there and is incredibly unhelpful to customers (I have spoken to other patrons there who, like myself, have had problems with him). How anyone can treat their customers like that and stay in business is beyond me. My advice is to steer clear of this place, there are plenty of decent laundromats in the area but this ain't one of 'em. read more

This place is filthy. All of the machines are old and have mold growing in the sealers of the doors. A whole row of machines smelled like mold. I was terrified to use the laundry mat at all. Not only that but half the dryers don't work and the ones that do have brown burnt goopy sh*t things all melted into the back or the nodges that spin the clothes. This place needs serious updating and needs to have someone attending to it for upkeep. Clearly it there are a lot of customers here. There are hairs and pubes in the washers and animal hair too. Are there health code violations for a place like this? If so, then it needs to be checked out. read more

I wish there was a way to give zero stars. To be fair, this place has plenty of machines, but on the downside, it is dirty and in poor repair, and worst of all, the owners have a naughty little dog that they let run around the laundromat. Watch out for this dog. This dog pees on your laundry. It is true. This little dog will pee on your laundry basket. The owners were in no hurry to refund my money so I could re-wash all my laundry that I had just folded and put back in my basket, and didn't even apologize for their little dog's disgusting behaviour. And they have no hot water. And that little dog will pee on your laundry basket. Enough said. Don't go there. read more

Well I guess I just might get lucky every single week but so far I didn't really have any issues with this laundromat. Okay, sometimes the change dispenser is down but as a frequent user of laundromats I always collect all the Quarters that pass through my hands anyway so usually I'll manage to get my stuff cleaned with the change I collected. Top loaders are $1.75 and the dryer is a Quarter for 10 minutes. read more

Buy far the most disgusting laundromat I've ever been to. Got there at 9am. Only one person other than me. Had to hunt for a machine that wasn't covered in hair and dirt. Manager looked like they just woke up from the back room. 20 min later a truck pulls up from a detail company and unloaded 4 huge tubs of oily dirty rags and loads up 6 machines. I feel sorry for the next Sucker that uses them! At least the o.b. crack heads have a place to hang out! read more

To update my previous review.... Today the lovely guy showed up at 8:10 to open the laundromat. 7 am is when it's supposed to be open. The kicker? No quarters in the change machines. All I got was a " sorry. Ha ha". Done with this place. Going elsewhere. read more

New owners and the Palace is Always with staff around to help. Free wifi. New machines and they have a restroom !!

NEVER AGAIN! I live around the corner and needed to get some slacks and a jacket dry cleaned. I should have just walked out as soon as I stepped foot into the building. For being a dry cleaner/laundromat, it was filthy. When i dropped my stuff off, the young kid behind the counter seemed to not know what he was doing, but i gave it a pass. The first time i went to pick my stuff up (on a friday), nobody was in their dry cleaning booth. Maybe they were on lunch. Still nobody there 2 hours later when i came back. Came back the next Monday and their conveyer belt was broken, could I please come back tomorrow. Maybe just bad luck. I checked on them almost every day for A WEEK AND A HALF and still I could not get my clothes. Eventually they took all the clothes off the overhead racks and were able to get me my clothes. When I could finally reclaim my garments, I asked for a discount for the inconvenience. The little old lady running the place this time said, "I'm sorry, no discount." I said "Really?" and she confirmed, no discount. They actually overcharged me because the kid at the beginning didn't add it up correctly. These people have never heard of customer service. Needless to say, I will never be using them again, and i would encourage everyone else in the Pt. Loma area to avoid this establishment. read more

Disgusting. I feel like I need to take my clothes elsewhere and wash them again! Ceiling blocks missing from the ceiling with wires exposed...I felt like a rat was going to either fall on my head or run across my feet! More than half of the washers were out of order. I am surprised this place is still open. I felt like I needed a shower after I left. I WILL NEVER COME HERE AGAIN! I don't even want to give one star...how about a half. read more

Unreliable machines. Today the quarter machine was out. At 10 am. Had to go to the bank to make change. Put in extra quarters for hot water and got cold. Another machine didn't spin full cycle and clothes sopping wet. Have to test dryers with 1 quarter to make sure they are hot enough or not too hot before putting more money in. The young man who works there is very nice, however, and will reimburse your money, though he can't reimburse for time wasted. read more

Yuk! This place has broken everything: machines, coin changer, sink, etc. The machines smell and are missing lights. Lost socks and hair litter the floor. While I was there a mom was trying to get her money back as there is no hot water in the machines. When she tried to talk to the worker, the lady ignored her, talked on the phone, and then hid under the counter. No hot water, in a laundry?! The mom had 10+ loads because her family had lice, and said she'd have to take it to rewash at another laundry. No hot water for 5 years according to another customer. read more

My washer was out. Decided to head down to the local laundromat to do my wash. The washing machines wash clothes dryers dry them... However, the attendant was 45 minutes late for opening. And when he arrived he was unapologetic when I commented on his tardiness. He left the premises within minutes of arriving and the hour and a half I was there, no attendant was on hand. There was a mentally ill homeless person pacing back and forth laughing hysterically the whole time I was there. I commented about him to another woman who was doing her laundry. She indicated that the same mentally ill man was loitering on the premises one week prior. Glad my machine is fixed! I would not recommend going here if you're on a schedule and your time is important to you. And I would hope that management would dissuade non patron transience from loitering on the property in the future. read more

I only use the laundromat if I really have to. I'm moving and thought it would be easier to do it all at once so I washed everything I owned except what I was wearing. It's my fault for not checking but they close at 10 and I came back to find out my clothes had been locked inside. But that's fine at least they were safe. I was worried and a little mad for this but I didn't see the sign. I come back in the morning to find all my clothes folded and warm like they were just dried. I feel bad for even being mad about it! The young gentleman was very nice when I came in the next morning. read more

I don't know how people would write bad comments about this place. It has a very easy access and its always clean. The guy that manages the place, Arturo is very helpful and I most to say people I have seen people been very nasty to him. He never stops, I mean I always see him working, even constantly cleaning the mess people leave to keep the place nice. The other day he very nice to me. I was such in a rush but got that late, needed to dry my clothes but there were no machines available. I asked him for help, He then pulled some clothes he was working on and let me use the machine so I could finish. I was very appreciative of his action cause I know he didn't have to. That's also why I decided to leave a comment in here. I also love that they have wifi now and that they replaced the dry machines for newer ones. The only thing is the issue with the hot water but I heard they are working on it. read more

This place needs to be shut down by the BBB. I live down the street so it was convenient but I no longer use their facility because it is just not sanitary. They charge 2.50 for the "heavy load/hot water" but the water only fills half way and the water is cold! They are charging extra and scamming people! It is down right deceitful. The way I found out is because sometimes I put my hand in to mix my laundry around with the detergent to get it going and could not believe the water was cooler than lukewarm. This infuriated me that not only were my clothes not being sterilized (Gross!) but on top of that I had been ripped off! If anyone read's this and you HAVE to use this place then save your 50 cents and put it on cold water, that's what you get anyway. read more

I don't think I've ever been more frustrated with a business than this one ! I have tried to let them do my laundry repeatedly they're not open when they say they are at least 50% of times I've gone there.... And nowhere in the entire place is there a phone number posted to call for help... I couldn't even find a phone number when I searched the Internet listing for this place.... Obviously someone is tired of getting complaint calls and just decided not to even have a phone number anymore.... Just in the last year that I have been using them they had three different fires in the dryers there in the same area.... Don't waste your time on this place it will drive you crazy. read more