They are so bad in responding to your requests. Lack of communication, needs constant follow up before they would respond to your request.

Lived in building from 2013-2018 that was under LBPM management. The managers in the building was great people but because they get orders and money to fix thinks in the building from LBPM some of the things was bad. The elevator wasn't working for 4 month because LBPM didn't find correct company to fix it and afterwards they add to our rent $40 to cover elevator fixing fee. And there is many many more out points over the years that make this company look very rude and unprofessional. read more

Highly recommend LBPM, I worked with Jordan in renting a home in Granada Hills. He was very professional, and on-time in listing the property, and taking pictures/video tour of the home. He worked hard in reviewing the various received applications, and explaining the process to me. read more

Giving LBMP 1 star because there is no option for ZERO stars. The building in Encino has been without air conditioning for who knows when. I have called Nick regarding this issue but always end up leaving messages regarding the issue/issues, as he NEVER RETURNS PHONE CALLS. I called the other HOA contact numbers but you end up talking to a machine asking you to leave a message. No return calls thereafter. The air conditioning on this building is ALWAYS WITHOUT AIR EVERY TIME THE WEATHER GETS HOT. HOA has had excuses of fuses burning out, or whatever reason they could come up with. Whatever the issue is with the air conditioning, get it fixed correctly once and for all! DO NOT MICKEY MOUSE the repair! Or, could it be that HOA/LBPM management purposely turn off the chiller system to cut costs? Seems that way. They keep raising the HOA dues but when it comes to having an issue with the building, NOTHING GETS DONE ! It even took months to replace a busted light bulb in the Laundry room, which by the way, has a broken washing machine that has not been fixed. LBMP / NICK, do your job and do it right! read more

We moved in to our new apartment in 11828 Runnymede and we are loving it. The place was not 100% ready when we moved but it's expected since it's a brand new building. The complex manager, Greg is exemplary and extremely helpful from small to big fixes in the unit. He communicates very well and we just love him already. Thank you, Greg for being awesome! Gester & Grace read more

Crisann Morgan has always been so responsive and helpful. I'm glad she's on-site and available to address any issues that come up. She's the best! read more

Taking a moment to appreciate and applaud our on-site manager, the unparalleled Crisann Morgan. She is kind, flexible and always does her level best to address all issues and problems on our site quickly and with professionalism. Most of all though, she is what we call in New York "good people." I'd give her ten stars if I could! read more

I have been living at the same apt complex for the past almost 25 years (my whole life) i left for 3 years (im back now) but ive always given update of what has happened at the building but this company is just trash, the supervisor Lamice, i mean shes ok, but as a manager she doesnt give a fuck about the building, maybe cus its old?! Its takes them years and yes i mean years in order for them to send someone to fix a damn issue, unless you call the city on them they take quick action but if you dont, they wont respond to you, you can leave all the voicemails you want and send emails and nothing, lack of communication, customer service, as a tenant all im gonna say is avoid this company, all they care about is receiving the monthly rent payment and thats it!! read more

I live in a building LBPM just took over. I've had a burst pipe in my garage for over a week now. The plumber they sent last night (at 11pm) said they couldn't fix it because they'd need to jackhammer into the concrete. Understandable. So we agreed they'd be back at 10am today. I write this at 5:41pm, still no maintenance. LBPM has been called every hour on the hour and nothing has been done. Meanwhile I have no water. Horrible company that doesn't care about the tenants of their buildings. read more

Do not rent from this company. The property manager Lamice is dishonest and manipulative. She lied to me for months causing me to lose thousands of dollars in rent money. She also frequently ignores emails and calls. I have yet to receive property back from her that I've been requesting since I moved out in December. Now I see that she is using said property to advertise for my old apartment. Ask yourself if that's the kind of person you want involved in your living situation for the next year. Oh, also the alarm system goes off randomly in the middle of the night sometimes for hours, and it's the whole apartment complex. When I asked for my shower door to be repaired they responded by removing the door leaving exposed rust and screw holes. They will also try everything in the book to keep your security deposit. read more

My fiance and I moved into the Runnymede property and have been pretty happy with our unit so far. The biggest gripe we've had is the lack of cable internet via Spectrum (yes AT&T is an option, but too slow for my home business needs) was supposed to be ready a short while after moving in to the complex. Outside of that, there have mainly been smaller maintenance items that were quickly addressed by our Resident Manager, Greg. He has been very responsive and empathetic to our issues, which we really appreciate. ***The 5 stars goes to our Resident Manager, Greg. The complex itself is probably closer to a 3.5-4 stars. read more

Crisann is a wonderful property manager - always helpful and kind. Could not say enough good things :)

I am an owner of a single family home in Woodland Hills. LBPM helped us get our property ready to list and found a renter for us quickly. Management was prompt in responding to any questions I had and responsive to my tenant as well. It was a wonderful experience working with this property management team and highly recommend their services. read more

I lived at a property they managed by LBPM for 18months. This was not a low rent property either. I paid 3000 a month for a 2 bedroom. When i moved in i noticed there was NO HEATING. I was then told that heating was not a requirement. I complained multiple times and it was never fixed. I had to use the stove as heating. My kitchen cabinets started to fall apart. I complained multiple times to no avail. And then when I moved out they retained my deposit to fix it. DO NOT LIVE IN ANY PROPERTIES MANAGED BY THEM. THEY ARE THE WORST MANAGEMENT COMPANY I HAVE EVER HAD. read more

If I could give them zero stars, I would. This company is terrible! We are under 20-units in our building, so the requests are not excessive. Yet, there is constant follow-up needed to ensure work is actually completed. Bills are paid on our behalf late on a regular basis, even though we have sufficient finds to pay them. Who pays the late fee? Our condo association of course, not LBPM. Yet, we miraculously pay them on time every month. There is also constant follow-up needed to get answers. Handling this in-house would be easier than dealing with the follow-up and frustration of LBPM. read more

Best appt complex right across he street from CSUN. The rooms have lots of space and reasonably priced given the location. read more

This company is a joke. They have the worst communication. Our property manager is Crystal Nachbar and she is unprofessional and unreliable. I don't understand how hard it is to return a phone call or email. I would avoid them at all costs. read more

If I could give 0 stars I would! On top of over priced rent to have the audacity to charge $100/month extra for parking is ridiculous. Don't rent from them if you don't feel like pay high rent and a monthly parking fee bs all the way I don't see how this greedy shhh! Is legal! read more

As many have stated unfortunately it is required to set a star to even write a review. My score is below zero for this place. Talk about unprofessionalism, they've mastered it. Their motto is take the rent, screw the tenant, use on site managers to cover up and keep ignoring tenants. I'm amazed how such companies can last and continue doing business. Property supervisors hide behind their phone #s, don't respond and heck don't even take care of maintenance requests. Do yourselves a favor and stay away from any property managed by them to rent. You're better off renting from corporate type properties at least they have structure, amenities and staff. These type of smaller guys, act like corporate ones when it comes to raise rent and take your hard earned money but as far as giving any service back...well that is not a word in their vocabulary. read more

As a business, LBPM is not winning any awards in general, but I have mostly dealt with Nick Hoffman, and he is an incredibly incompetent and rude man. He is the manager for the building where I am a homeowner, and it takes multiple calls/emails to get half a response from him, and even that is made in a rude and passive aggressive manner. He has no people skills and does not understand that by behaving in such an ape-like manner, he loses clients for LBPM. I'm sure he doesn't care. But given how many negative reviews there are for him, I have to wonder why LBPM has kept him as an employee... read more

Very hard to get ahold of them tried calling them multiple times few months ago not a single one ever called back. Impossible to reach.

Unresponsive property managers!!! Roach infestation in several units, the property manager fails to take proper steps to handle the issue! They ignore the repeated requests, too cheap to hire a professional to properly handle the issues. The best part is the property manager is passive aggressive! Stay away from campus crossing apartments in the Northridge area! read more

I have had a terrible experience with them. I even went to the "VP" Greg to help assist and he would say all the right things but 3 times he said he would follow up and not once did he. I just felt like our business did not matter to them. We became a client because they acquired the company we were using which was no better and we were about to terminate but thought we would give LBPM a chance. read more

This company is the worst! They have been terrible for years. Unresponsive. Has done nothing for the safety of residents during this pandemic. I'm confused as to why they are still in business. This is the on going conditions of the laundry room manage by this company . Washer & Dryer have not been te placed in years and most are not in working conditions! read more

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This is the worst HOA company. My car's bumper was hit while I was sick for 5 days. My brand new Tesla was parked in our parking garage during the time of the incident. I came down to my car and saw the damage. I figured I could call HOA to ask them for assistance to see who damaged it. I called Kare Thorensen as he is in charge of our complex. He picked up, and I let him know what happened. He told me he would check the cameras and let me know, but that the videos would erase after 1 month. I did not hear from him after a week, so I followed up. I can't tell you how many times I called and emailed this guy. I did not hear from him, so I contacted Amy. She actually asked Kare to contact me, and that's when he finally responded to me and told me what he was doing. This relentless follow-up was exhausting and frustrating because you could tell he does not give half an F. It wasn't until my husband called and emailed around to discover who his manager is that he finally emailed my husband. Did he email me? Nope. Did he have the courtesy to apologize? Nope. Apparently, they have cameras that they don't have access to so that when something happens, they can't actually do anything about it. I don't know how they won the contract to be our HOA or how this company can operate this horribly. We pay $325/month to get zero respect and response. TERRIBLE!!!!! read more

This is legitimately the WORST management company ever. I owned a rental property in Northern California and has a lackluster company that seems all star compared to the mess that is LBPM. As a tenant our manager (Lamice) and her boss (Greg), NEVER responded to our needs. Literally not even an acknowledgement of receipt of an email. Maintenance requests were not taken care of, rental payment questions not answered. I purchased the property I lived in and decided not to work with them and their failed skills linger. I am still getting rental notices for a property I now own. It reflects that rent is late and that my tenants rent is also late. It's been 2 months and this isn't fixed. I fear for credit reports to be reflected incorrectly which is throughly frustrating. read more

My rental experience at the building on Valleyheart in Studio City was a great experience. The building manager Crissann was fantastic from the first time I visited the property she was extremeLu helpful, supportive and handled everything with excellent resolution. I travel extensively for my job and she was always willing to check on my apartment and handle issues in my absence and I am so grateful for the support she provided. The location is great and the parking is secure! it was a great experience. read more

These people are scam artists. This is not a review of the manager of my old building, but rather this company itself. They returned my deposit with significant charges for carpet that was returned in good condition. Literally $200 for cleaning and carpet cleaning of a tiny studio. These people are not worth anyone's time. They turned around and rented my studio, which I lived in for seven years, for double the price. Stay away from renting any unit from them. I will never go near any of their properties and wouldn't waste my hard earned money being spent on bogus charges. This isn't towards any manager, but rather their corporate structure. I hear even property owners don't like these guys. Edit: My review was a bit vague so I will elaborate. They charged $85 for carpet cleaning claiming there was an ink stain on the carpet. It was the size of a pencil eraser. I steam cleaned that carpet several times after all my personal belongings were removed. They then charged $110 for general cleaning, which is ridiculous when you are talking about a studio. I heard of professional companies charging this same amount for a three bedroom apartment. They claimed the blinds weren't cleaned and nor was the medicine cabinet... two other bogus claims. I simply don't have the energy to pursue this matter any further, because moving and cleaning the apartment was exhausting enough. I nearly considered filing a small claims suit, but just don't have the patience. I know for the fact many others have from renters to property owners. And I will add one remark... This management company did little to nothing to my apartment in the time I was living there. They made no improvements. Management is actually supposed to improve an apartment after someone has been living there for an extended period of time. The owner was more preoccupied with putting cameras on the building, rather than actually improving units themselves. The fact that they simply cleaned my unit and rented it for a significant amount more is ridiculous enough. Considering the appliances, cabinets, flooring and carpeting were perhaps well over a decade old shows these people really don't care. They only care about their fees and raking in excessive amounts of money. I still can't believe they didn't replace the linoleum flooring... You can't charge a rental price of $1375 or whatever for that awful flooring. The Los Angeles property market needs heavy regulation and LBPM is an example of an out of control near monopoly. Check northridge itself next to CSUN... These guys somehow manage dozens of buildings. And you wonder why rental prices in the area are skyrocketing. Edit: I had to repost this as they were using a prior positive review on their website. read more

if i can give zero stars, i would! do not trust these incompetent unprofessional unreliable waste of humans! do not rent from them! they do not handle maintenance tickets on time, they send unreliable vendors that are just as incompetent and unprofessional, as they are. they cut corners, they lie about mold, and asbestos being in your unit! our building looks like it is getting ready to cave down, yet they are "remodeling lights"!!! the city housing has gotten involved and now the owner is about to be sued for inhabitable conditions! there are children, elderly and over 60 tenants here, and they do not care about their customers!!! read more

I've been a tenant at the Amigo Ave apartment complex for almost 2 years. It's been a great experience so far. My building manager, Crisann, responds to my texts right away. Any problems are handled directly through her. She's super nice and probably the best manager I've had in LA. The apartment communal areas are washed daily. The cleaning crew always make sure to remove my welcome mat so that it doesn't get wet. Bug and pest control are sprayed once a month. Overall, a nicely managed property! read more

This review is directed towards my current property manager Pat Maher. She is wonderful to work with and I am thrilled that she is my person assigned to my complex. Our dryer went out and she worked diligently to get us a new one (I had voicemails from four different companies about repairing / replacing it). She makes sure to stay on top of her work, even when I know she is super busy. A big thumps up to Pat and the work she's doing at our small complex. read more

I've been living at Chateau Dearborn for 3 years now. When I say this place is clean I mean it! I moved here from Koreatown and that was a nightmare. There is a monthly exterminator service for the building exterior and a maintenance man that comes and cleans it several times a week. The hallways smell like a pleasant 40 year old Greek man. By far, this is the best place I've lived in L.A. My property manager truly cares about the building and all who reside in it. If you see a vacancy you better snatch it up. This place is definitely worth living in. And I also like that it's quiet as a mouse at night ! read more

The worst property management company, period. Do not hire them, as you can see all the bad reviews on Yelp about them, are literally true since we have experienced the same thing. Bills are not paid on time, repairs take forever to get done and the the staff they have working for them are rude and very unprofessional. Look elsewhere, you've been warned. read more

We've been living in our condo for a number of years now. As with any property, things break and require maintenance. Condos are a bit more complicated since repairs that involve utilities, such as electricity and plumbing, require coordination with other units, access to secured areas, etc.. Thankfully we've had Marinel Agbunag, our LB Prop community manager, to help make those experiences as smooth as possible. Marinel is extremely responsive to all of our emails and phone calls. She is patient, understanding, and supportive. Last year when we were experiencing plumbing problems, she went above and beyond by making a house call to resolve our issues. We are extremely happy with the service Marinel has provided to us, and we hope we'll be able to continue working with her for as long as we live here. read more

We "JazzSho" Sold a Property in the Town and Country Condos and Veronica really assisted us to the best of her ability helping us through the whole process. We're so happy she was a major part in the process. Thank you Veronica! read more

To this way things habe not gotten better. This place looks like the Ugly one in the block, are trash has not been picked up in almost 2 weeks, at night we are infested with bugs outside you can walk by the mailbox area with out something jumping around(bugs). The trash smell is now in are home. I called are lovely HOA 2 days ago and of course like always they act so o top of it to do nothing or ever call back with answers. read more

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If I could give 0 stars, I would. I own a condo in Encino on Newcastle. The HOA Board gives out penalties like it's free candy... even for activities the homeowner didn't even do (I wasn't in town) and they mixed me up with another person. After complaining to LBPM, they just assure you "It's not up to me, I can only suggest this to my Board" which is not true! The Board will ALWAYS listen to the Management's suggestions ! LBPM has no interest in helping you. You also cannot get the penalty off your ledger unless you hire an attorney ! This is no conduct for a management company ! PLEASE stay away !! read more

I'm a new tenant that just moved into 11828 Runnymede St. this week...and it's safe to say I love the place. Shout-out to our complex manager Greg for being an awesome human being. He's been a massive help with the transition and is always there when we need anything. read more

These people our crooks and contributing to the homelessness crisis. Save your money on credit checks. You can have the highest credit score and will still be denied. If your black or Hispanic expect to be discriminated against. If you move in there apartments you'll regret it. The negative reviews on Google are accurate as well. read more

Our building at 6717 Satsuma recently changed management to LBPM. Since the change we have gotten a new manager Isaac who has been very helpful. He makes himself available and addressed issues promptly. Our building has had a lack of maintenance for years but he has slowly but surely been working on it. Thanks LBPM! read more