I have been there 3 times for tires. i inquired about an inspection on 2nd visit and got an entire…read morelist of mandatory fixes to pass. The next day a different station passed me without demanding any other fixes from Chapel Hills list Went back today, and got quoted insanely high prices after telling them of lower prices elsewher. This place will try to squeeze you for every penny they can. Do not trust them

The service was OK. I was told I need a battery but No one explained what the new battery would…read morecost. I had to ask what brand they sold and the price of the battery. I also didn't like the fact that they emailed my receipt with no option offered for a printed one. I like printed receipts so I can keep them in my records. Also the windows sticker indicates they used valvoline oil, the receipt shows Kendall oil was installed.

Quality Plus offers high quality professionalism with amazing customer service. They've serviced…read moremy cars for years. I know when I take my car in, that they will not try to run up charges and give me an honest assessment of the situation. They listen to my concerns, make sure that they address them and explain the work that they propose in clear terms. A few years ago, we had an issue involving an engine and a warranty claim. They worked with us to provide the information that we needed, filming a video of their testing. They could not have been more helpful. I know that when I drive my car away that it has received quality service and that the team stands behind their work. I would never take my care anywhere else. Thanks, Quality Plus!

If I could give this shop zero stars I would. I had my 2007 Toyota Sienna towed to this location as…read moreI couldn't shift it out of neutral. They charged me a 189 diagnosic fee and said it would be $1317.00 to fix the problem. They said the shift cable was broken at shifter. I took the vehicle to another mechanic and they fixed it for 150. This place is a ripoff and are gouging their customers.

My car started misfiring when I got into town and I was referred to USA Auto. Joe took great care…read moreof me providing a deeper diagnostic and options on how to move forward. I really appreciate how he explained the process. They even offered me a loaner vehicle. A honest mechanic is invaluable! USA Auto provided great customer service at a great price. My only regret is that I'm not local. I'd definitely bring my car back to this shop.

USA Auto is a GREAT group of folks. They have taken excellent care of my vehicles for years! Thanks…read moreRance / Keith and the USA crew!!

Reasonable price, great owner, and nice location…read more Came in for an oil change and to track down the cause of a recurring stall issue with my Volkswagen Tiguan. The mechanic listened, asked good follow-up questions, made sure he understood the problem before drawing any conclusions, and then diagnosed it cleanly. The part arrived within the window he quoted (2-3 hours), was installed without fuss, and the final bill was reasonable. What stood out as much as the technical work: he flagged a slow coolant leak and a minor oil leak -- this is an older car, so neither was a shock -- but there was no pressure to pile on services. He showed me rough estimates so I'd have them when I'm ready and left the decisions to me. That kind of straightforward, no-upsell approach is rarer than it should be. The waiting area is a genuine plus: free wifi, a table big enough to work at, and a small fridge with complimentary drinks, large TV. My one suggestion would be to add a coffee in the AM. Also, the door to the reception currently reads "B". Might want to avoid any confusion with better signage. That said, I am a big fan of this establishment and will be using them for repairs in the future (apparently sooner than I want :) Bonus: he pointed me to a wonderful Indian place across the street, Biryani, which I'd highly recommend if you have time to kill while your car is being worked on.

They responded that they were not able to assist me with the problem, but they put me in contact…read morewith someone that could assist me, I will refer to them for future work that I may have.

I contacted RK early this morning for emergency repairs on my car. Unfortunately, they were not…read moreable to help me within my particular time constraints but in the spirit of total customer service, they called back to offer the name of one of their competitors. We are here in Raleigh, passing through on our way to Carolina shores. I scoured the directory and phoned RK. I relayed my dilemma and met with a courteous and concerned response. The fact that they went out of their way to help us has made me customer for ever. I am moving to Carolina shores and will travel the two hours to have my car serviced by such a professional company. RK, thank you for your help and your obvious commitment to putting your customers over profits. You folks are a true rarity in our country today. Bob DeThomasis

Amazing people but not good business. This shop does not accept any payment from insurance or…read morewarranty companies. THEY DO NOT! They hold that right as business owners, which I understand completely. One of their staff members was not aware of this and it was not until after a $120 diagnostic that I was notified they don't accept payments from insurance/warranty companies. I explained to the owner that I had multiple phone calls with this staff member about using my warranty company as payment. Staff is not educated on the shops policy and client is bitting the bullet! No refund.

I don't recommend these guys. Not trustworthy. I took my 3500 sprinter there for checking…read morealignment. They made me to pay $50 for checking alignment when no any other shops charge you for checking but charging for alignment. Be aware! Then they sad they can't align my front without installing a Cam Bolt Kit for $90 and $160 labor plus I need new front tires. So went to Schneider Tire to double check for free. They align my tires with no cam bolt kit and sad I can go another year on my tires with no problem. I was a lot happier.

I'm calling BS on these negative reviews. Not on their experience - that is what it is. But on how…read morethey interpret it. The conclusions drawn are of incompetence and impropriety. That is just not true. I've known these people for well over a decade. They have worked on my cars for nearly that long. One is my neighbor. They are honest, hardworking, kind, and very knowledgeable. Do they make mistakes? Sure. We all do. Could you get a better deal or a different diagnosis somewhere else? Again, sure. You should always get a second opinion before doing major work. On anything. Just as you would with a medical procedure. A different diagnosis or pricing doesn't impugn the integrity and expertise of MJ Brothers. If you want to be treated fairly by experienced professionals, come here. You are in good hands.