This place is out to loot customers for money and the manager is the WORST one can find in a spa facility. Their facials do no good other and when one unsubscribes to their treatment package, they do not stop charging you, though the original agreement was that you can unsubscribe at any time and only pay for the services already performed. Additionally, the manager lies through his teeth contradicting everything you say without any data or facts. He even lies that there were no skin tests done when the records indicate that there were. If you sign up for a payment plan suggested by Le Caprice, upon unsubscribing to their package service, they tell you it's your headache to deal with the third party and they have nothing to do with it. When you call the third-party, they tell you that Le Caprice continues to keep the charges intact even though you have unsubscribed. What they tell you at the beginning and end are completely different. The manager says he will call back to sort this out and it's been weeks from when there has been no response yet. read more

The front desk was polite. The esthetician continued to try and up sale me after I was clear of what I wanted and needed. I upgraded to a hydro facial at then end tried to force me to purchase a package. She was ruff not gentle I asked several time to be a little gentler.I would try them again but receive services from someone else read more

I really wanted to like This place. The cryo t shock was ok.. why do estheticians feel the need to carry on a conversation when all I really wanted to do was relax .. this annoys the shit out of me read more

The staff is friendly, and knowledgeable in their services, products and skin treatments. The staff also takes the extra mile to make your experience enjoyable. read more

Microderm facial left my neck and entire jawline with contact dermatitis, which I'm now on oral steroids to relieve. There were also long, horizontal scratch marks on my face where the tool was used - in 10+ years of getting microdermabrasion I have never experienced that before. Incredibly disappointing. Never going back. read more

Aimee gave me a fabulous facial. Not a hard sell at all. i decided within 10 mins I was going to purchase a package because it is a fantastic deal. Comfy environment and free parking in the garage across the street read more

Really nice people and great service. I did an intro facial and my skin felt amazing afterwards and super hydrated. I would definitely go back for other services. read more

Love the treatments offered at Le Caprice! The staff are all super friendly and sweet! Bailey is my favorite esthetician! Highly recommend!!

My facials have been very good but I am less happy with the way they conduct their business. At my first visit they did a very hard sell to get me to buy a package, but suddenly the storefront closed, when I still have 3 more treatments that I have paid for. I am in Marin and they offer me to go to Walnut Creek, which is just not possible for a working person. So, 4 stars to the facialist, and zero to the managers. read more

Great service and my skin was glowing after my hydrotherapy, so says my wife, the extra things also is well appreciated I.e. apple, bottled water, will definitely comeback in the future. read more

I would of love to rate Le Caprice 5 stars BUT Rebecca my aesthetician, was very pushy with selling a package from the beginning . I saw the deal on social media and wanted to give it a try . I really love the treatment , microdermabrasion with a few minutes of cryo treatment on face /neck, I felt she did a great job with the facial itself. BUT she became a used car saleswoman , and it became annoying and it was just a turn off !!! Every thing else was fine , place looked clean, front desk was all wearing a mask, very friendly, asked for my vax card but just her over selling it and i also felt she didn't like my answer when I said I'll think about it !! I'll prob come back but will ask for a different gal !!! read more

These people are scammers! The manager Nadie is a scammer! All he cares about is selling facial packages and products that are fake. The hydradermabrasion machines are from Amazon filled with distilled water and did nothing for my skin. He doesn't know anything about the basic health of skin. During my skin analysis he tore my skin down just to sell me on whatever products he was trying to sell me. Once he realized I was uninterested he became short and dismissive. He is completely rude to his staff I don't know how this person is able to keep employees. Run! The $79.99 facial special is a scam to bring you in and try to take you for every penny. Stay away! How this place is still in business and not been reported yet is beyond me! You can tell the positive reviews are bought! Do not be fooled! read more

I just had my first Microblading appointment and I must say that Diana was very considerate, gentle throughout the whole process. I am very satisfied and would recommended for the first timers. Ana Aguilar read more

Interesting experience at this Spa. The aesthetician herself, Rebecca, was great, but my rating is for not only her, but the facility and experience as a whole. Many different things went into play, here. I booked a same-day appointment that I found available online. I immediately called to confirm, because the appointment was in a few hours. The front desk said that the aesthetician I booked with was unable to take me at that time because she "was leaving early that day." I found it odd that the appointment was available/open for booking online while they knew that the aesthetician would not be available at that time. But, the front desk did say that a different aesthetician would be able to take me about an hour later, so, I planned to go in for my treatment that same day. Then, 10 minutes before my appointment, the front desk called me and said that the aesthetician "had a family emergency" so I'd need to come in the next day, instead. Already I was annoyed that they had now changed my appointment time twice in one day, but, I tried to give them the benefit of the doubt and thought I would just have to see how things go once I made it in for my treatment, hoping that the Spa experience would outweigh the bad first impression. So, the next day comes around, and I go in for my treatment with Rebecca. Rebecca was very friendly, she was ready on-time, and recommended a great service for my skin. However, the whole time in the treatment room, the staff & other people in the halls and main area of the spa were SO extremely loud. Me and Rebecca had a hard time hearing each other. Rebecca later commented on how loud they were, and mentioned that the spa is supposed to be quiet, which I agree. The spa should be relaxing, calming, pleasant ; definitely should NOT be loud. Rebecca tried to turn up her soothing music during the treatment to drown out all the background noise, but, it didn't work. It just seemed that the people outside the treatment rooms paid no mind to anyone else in the facility or the fact that there were people receiving treatments. Next thing we knew, someone brought their dog into the spa and it was barking. Then, when Rebecca left the treatment room for several minutes while I had a masque on, a random infomercial about college acceptance programs was playing on the speakers for at least 6-7 minutes while I was laying there. It just did not fit into the relaxing spa experience that I'd hoped for. Unfortunately the experience overall was disappointing; I am not sure I will be back. Rebecca was great and gave a wonderful treatment, but overall I can only give 3/5 stars due to the whole ordeal with the appointment cancelling and the disappointing ambiance of the facility. read more

I really liked the service Angela, she did an excellent work, what didnt I liked was that I remembered that I asked for hydrofacial and when I arrived they did something else and what my first time was like, I didn't know. I do not like that they do not have a list of packages available in the lobby for the public or brochure to see prices and decide what to do I think there is a lack of more information in terms of advertising read more

Le Caprice is definitely a place where you feel the aestheticians, the managers and the receptionists welcome you and listen to your concerns and do their best to meet your expectations. It's nice to be told by others that I don't look my age! read more

Everyone is very professional and friendly. They always make me feel welcome! Convenient location and lots of treatments to choose from.

The ladies at Le Caprice continue to amaze me with their care and wisdom about taking care of my skin. The front desk staff are a great asset as well, as they are always willing to help. At 72, I feel good about how I look. read more

I had a very nice experience when I had a facial and microdermabrasion at Le Caprice last month. The check in was easy, the facility was super clean, and the esthetician was very thorough and knowledgeable. A kind person too. read more

Le caprice offers such a wide variety of treatments. I've been here for a hydra facial, lip fillers and a Viora facial. Every time I have been here service has been top notch. Both of my facial estheticians have been so lovely and the doctor who did my lip fillers literally shaped them perfectly to my face. I trust that every time I come into Le Caprice for a service I know I will get beautiful results. read more

I have been a client for about 10 years now, at a number of locations, many different packages for treatments, friends tell me my skin looks amazing for my age...no I will not share how very old I am...yes this is an expensive collection, however very high end products and the aestheticians have always been nurturing, kind and professional....the treatments sublime. I become annoyed once in a while, to be expected when protocol changes, but the company always tries to make it right, which I appreciate. Understanding that one continues to age with time, a one time treatment or even on going measures will not stop this human condition, so the fact that this company is always introducing new techniques and advanced discoveries for skin care ensures one will receive the advantage of the latest product development. read more

I had my first microdermabrasion at this place. My experience was amazing! Rebecca, my esthetician was so thorough and did extra mile for me. She's friendly and knowledgeable as well! I would come back here read more

I was welcomed with kindness, eye contact and professionalism. Asora, the practitioner, was knowledgeable, communicative of each step, asked me relevant questions, and gave me practical advice. I really value that women of color are practitioners and customer service reps at Le Caprice in Walnut Creek, CA. I will be scheduling future treatments with Asora for my multi-ethnic high school daughter to address her specific skin issues. I feel confident that Asora will have knowledgeable advice and solutions for her. read more

I always enjoy my spa day at Le Caprice staff is friendly and skilled spa therapists. I'm looking forward to my next visit.

I went in for the hydra facial and the procedure left me with cuts on my nose and chin.

The hydrafacial with Rebecca was a wonderful, soothing experience, and my skin glowed for a week after. She was thorough, calming, and patient, for an overall very positive experience. read more

I made and appointment here and it has been cancelled/rescheduled 3 times! One was cancelled 3 hours before my appointment time. I asked what I need to do to have an appointment not get canceled and was told 'it happens a lot here since the esthetician's have small kids'. I totally get having kids, but def should not be booking appointments that will eventually get cancelled. They don't even call, they send you a text which I thought was crappy customer service. The person texting doesn't seem sympathetic at all about it. I have work and a schedule as well, so my time should be just as important. Very unprofessional. There are other spas in Walnut Creek that value their customers better read more

I've been in twice now for microdermabrasion and had a wonderful experience both times. Looking forward to my hydra facial in two weeks. I wish I could remember the name of the aesthetician that I saw, she has been helpful and does a great job during my visits. Everyone there is extremely friendly. Very welcoming from the moment you walk through the door until you leave. Great atmosphere there. read more

Great service! I was checked in promptly and the facial was amazing! Very relaxing and enjoyable experience in a clean atmosphere. My questions were answered in detail and my skins feels wonderful and refreshed! I would highly recommend it! read more

Turned me away because you have to have proof of vaccination?! No where on their site or confirmation making a appointment says this anywhere ! Unprofessional and misleading especially as a first time customer California law it's not a requirement to have a vaccination! It's a choice this place is a discrimination ! read more

I got a facial here earlier this week and it was fabulous! The staff are so sweet and helpful. They helped me pick out a couple of products, the collagen mask is amazing and left my skin feeling so soft. I definitely recommend everyone to go check it out, you won't regret it! read more

They advertised a deal that people were raving about so I booked an appointment for my husband and I. A few days prior to our appointment we get a call asking if we can re read more

I loved this place! Very welcoming on my first visit.. from everyone! I enjoyed my microdermabrasion treatment and Rebecca is an awesome aesthetician! Looking fwd to more facials! My family said I looked 10 years younger after I got home.. it felt like a great facial mixed with massage. Ahhh.... read more

This was my first & only time coming in. I saw the promo online & figured I'd give it a shot. The estheticians are the only ones here who carry themselves in a professional manner. The main guy who I believe is the owner (never got his name), & the receptionists lack a level of professionalism that by standard, should be demonstrated within in a MedSpa. The guy is super loud during our services. I even overheard him talking to the receptionists while I was waiting in the waiting room to start my service. He was saying some extremely disrespectful & degrading things about certain clients. In addition, the receptionists have attitudes & I can tell they're talking bad about their clients bc they'll immediately go on their phones & start texting, smiling, etc... You can tell this company is prejudice towards a group of people based on age, ethnicity, etc. I didn't get a good feeling about the place overall. All they're doing here is just trying to run up a check on you. Which there is a level of understanding when it comes to going into a MedSpa. However, there is not one ounce of discernment towards their clients whatsoever. I hope this company can improve with the quality of individuals who are employed, running the company & the overall functionality. Good luck if you want to book an appointment here. You'll also probably get rescheduled a time or two before you can actually go in for your appointment... read more

I come from Castro Valley and I've been going to Le Caprice for 9 months and have great facials every time. Natalie is a jewel. Thank you Le Caprice for great service! read more

I was not very knowledgeable about the skin care but I saw an ad on IG, so I wanted to try out once. I went there without too much expectations. On my first day, I met Rebecca and she kindly explained different types of skin problems and how she can help me with different types of solutions. I tried T shock on my first day and I loved the entire process. So I purchased the package and Rebecca has been helping me since then. She is very knowledgeable and warm hearted lovely person to work with. I loved hydro facials and T shock and most of all, Rebecca! I am so lucky to meet her! read more

I love the service and the esthetician was very professional, this was my first time Microblading and it was a good experience for me, I will continue; very satisfied customer!!! read more

I loved the service, I am so happy with the service I received from Marcela. I will definitely keep coming for my monthly facials

Entire staff, esthecians and office are making the visit safe and sanitary with masks and disinfecting. The estician was knowledgeable and gentle. I like her explanation of the treatment and process. read more

First time here and I really enjoyed my hydro-dermabrasion facial. Aimee was not only very gentle and thorough with my skin but informative on what products she recommended. She explained what she was putting on my face and what the benefits were. I enjoyed her down to earth attitude and personality. The place was very nice, modern and clean. The rooms are cozy and comfortable. They have different packages to purchase for all your needs and was not pushed to buy anything. I will definitely be coming back soon. read more